Heritage Inn Suites Houston Sugar Land, Trademark by Wyndham

Hotels
•
Trademark
13770 Southwest Freeway , Sugar Land , US

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Convenient, well-located property (easy access, parking, near restaurants/events)
Clean rooms cited by many guests
Friendly front-desk staff in numerous reviews
Comfortable beds; pool and jacuzzi praised
Good value/affordable price for many stays
Breakfast generally plentiful and liked
Cons:
Amenities problems: pay-for Wi‑Fi, broken gym/TV, streaming issues, phone failures
Billing/charges issues and occasional unprofessional desk staff
Limited/ repetitive breakfast variety for longer stays
Occasional cleanliness lapses (hair on sheets), smaller-than-average rooms, some elevators not working
No heated pool / limited pool rules (smoking allowed poolside reported)

Categories

Cleanliness
1
Mostly positive — multiple guests call it very clean ("cleanest hotel", "clean establishment", "camera pulita"), though isolated issues were reported (long dark hairs on sheets).
Service
1
Mixed but leaning positive — many mentions of friendly and helpful front-desk staff, but some reports of absent or snarky desk staff and slow/no phone support.
Location
1
Consistently positive — many guests note an excellent, convenient location, easy access, proximity to restaurants and event venues, and plentiful parking.
Room Quality
1
Mixed — comfortable beds and decent room sizes for some, but complaints about smaller-than-average rooms, advertised vs. actual interior differences, and occasional cleanliness issues.
Amenities
1
Notable negatives — several guests report problematic or limited amenities (pay-for Wi‑Fi, creepy/broken gym and TV, inability to stream, phone not working, no heated pool, limited pool rules). Some positives (pool, jacuzzi) exist but overall amenities are a frequent pain point.
Value for Money
1
Generally positive — multiple reviewers mention good cost/value (affordable, "nice for the cost", good cost-quality ratio), though a few billing issues were reported.
Food and Beverage
1
Mildly positive — breakfast is frequently praised as plentiful and good, but several guests note limited variety or repetition over extended stays.
Overall Experience
1
Mixed-to-negative overall — many guests report pleasant stays (clean, good location, friendly staff), but repeated amenity failures, billing/charge problems, and occasional poor staff interactions lead to an overall negative tilt for some visitors.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-25 06:55

Property Description

Experience the perfect blend of comfort and convenience at the Heritage Inn Suites Houston Sugar Land, Trademark by Wyndham.

Relaxation & Recreation: Dive into our inviting indoor and outdoor swimming pools, complete with a whirlpool, providing a serene escape after a day of exploration.

Comfort & Convenience: Each spacious room is equipped with a microwave, refrigerator, and flat-screen TV with cable channels, ensuring all your needs are met for a seamless stay.

Stay Active & Energized: Our state-of-the-art fitness center is open for you to maintain your workout routine, complemented by a complimentary breakfast and evening snack offerings of hot food and cold beverages.

Don’t miss out on an extraordinary experience — book your stay now at the Heritage Inn Suites!

Important information:

Please note that checks are not accepted. Rooms with pets will be charged a daily cleaning fee. Please note a maximum of 2 pets are permitted. Contact the property for details.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
L
Lilian • solo_traveller • us
10
2026-11-11 • via Nuitee
M
Maritza • extended_group • us
10
2026-11-08 • via Nuitee
M
Medina • family_with_children • mx
9
Pros:

Excelente comodidad y ubicación

Cons:

En mi hospedaje fallo en todo momento el desague o tuberia de lavamanos y se salia el agua , y estaba mojado, , reporte pero aun seguia la falla.

2026-11-07 • via Nuitee
A
Adam • solo_traveller • us
10
2026-11-05 • via Nuitee
M
Michael • extended_group • us
10
It was so peaceful!
Pros:

Everything

Cons:

Nothing

2026-11-04 • via Nuitee
M
Michelle • family_with_children • us
9
2026-11-04 • via Nuitee
J
James • solo_traveller • us
8
I will be back
Pros:

Amazing value, clean, comfortable and the location is perfect .

Cons:

He breakfast is standard, but horrible. The artificial egg mix and sausage are the only offering that aren’t a day dragging sugar/carbo millstone. It won’t take much to meat, cheese, veg combo your way to incredible. You’re just gonna need one eagle in the kitchen willing to take it on and own it.

2026-11-03 • via Nuitee
K
Keith • couple • us
10
Awesome!!
Pros:

Great stay

Cons:

None

2026-11-02 • via Nuitee
K
Khan • family_with_children • us
10
Pros:

The location nd the property management

2026-10-31 • via Nuitee
M
mama • family_with_children • us
10
2026-10-30 • via Nuitee
I
Ion-Alin Popescu • couple • ro
8
Pros:

The hotel is well located near the highway, into a quiet area. Very pleasant the environment, next to the hotel good restaurant. Sugar Land is a very good area. The room was clean. The stuff friendly, they helped us with ours requests.

2026-10-29 • via Nuitee
Q
qureshi • family_with_children • us
9
Comfortable
Pros:

All

Cons:

Nothing

2026-10-28 • via Nuitee
M
Mary Ann T • couple • ph
7
Pros:

although there are some dusts at the corner, but over all very good since the price is very affordable

2026-10-27 • via Nuitee
T
Thama vijay raj • family_with_children • us
6
Decent stay expected more.
Pros:

Breakfast in the morning.

Cons:

Booked a king but AC wasn't working in that room, had to settle down a 2 double bed. There was no complementary things for the inconvenience.

Shower is slow
Room ambience feels bit older.
No usb ports in the room for charging.

2026-10-27 • via Nuitee
T
Thelma B • family_with_children • us
5
2026-10-26 • via Nuitee
F
Falako • couple • ng
9
2026-10-25 • via Nuitee
T
Tri • extended_group • us
8
2026-10-25 • via Nuitee
R
Rasheed • couple • us
9
Overall ok, great location
Cons:

wifi should be free

2026-10-25 • via Nuitee
F
Flor • solo_traveller • us
10
Close to work
Pros:

Location and friendly staff. Cleaned and met my requirements.!

Cons:

Location and safety.

2026-10-24 • via Nuitee
H
Harsha Galkanda • family_with_children • us
9
Nice Clean and Comfortable Place
Pros:

The Heritage Inn Suites Houston Sugar Land is a nice place. Found it clean and comfortable. Very good staff !!

2026-10-21 • via Nuitee