Heritage Inn Suites Houston Sugar Land, Trademark by Wyndham

Hotels
•
Trademark
13770 Southwest Freeway , Sugar Land , us

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Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
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Review Highlights

Pros:
Convenient, well-located property (easy access, parking, near restaurants/events)
Clean rooms cited by many guests
Friendly front-desk staff in numerous reviews
Comfortable beds; pool and jacuzzi praised
Good value/affordable price for many stays
Breakfast generally plentiful and liked
Cons:
Amenities problems: pay-for Wi‑Fi, broken gym/TV, streaming issues, phone failures
Billing/charges issues and occasional unprofessional desk staff
Limited/ repetitive breakfast variety for longer stays
Occasional cleanliness lapses (hair on sheets), smaller-than-average rooms, some elevators not working
No heated pool / limited pool rules (smoking allowed poolside reported)

Categories

Cleanliness
1
Mostly positive — multiple guests call it very clean ("cleanest hotel", "clean establishment", "camera pulita"), though isolated issues were reported (long dark hairs on sheets).
Service
1
Mixed but leaning positive — many mentions of friendly and helpful front-desk staff, but some reports of absent or snarky desk staff and slow/no phone support.
Location
1
Consistently positive — many guests note an excellent, convenient location, easy access, proximity to restaurants and event venues, and plentiful parking.
Room Quality
1
Mixed — comfortable beds and decent room sizes for some, but complaints about smaller-than-average rooms, advertised vs. actual interior differences, and occasional cleanliness issues.
Amenities
1
Notable negatives — several guests report problematic or limited amenities (pay-for Wi‑Fi, creepy/broken gym and TV, inability to stream, phone not working, no heated pool, limited pool rules). Some positives (pool, jacuzzi) exist but overall amenities are a frequent pain point.
Value for Money
1
Generally positive — multiple reviewers mention good cost/value (affordable, "nice for the cost", good cost-quality ratio), though a few billing issues were reported.
Food and Beverage
1
Mildly positive — breakfast is frequently praised as plentiful and good, but several guests note limited variety or repetition over extended stays.
Overall Experience
1
Mixed-to-negative overall — many guests report pleasant stays (clean, good location, friendly staff), but repeated amenity failures, billing/charge problems, and occasional poor staff interactions lead to an overall negative tilt for some visitors.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-25 06:55

Property Description

Experience the perfect blend of comfort and convenience at the Heritage Inn Suites Houston Sugar Land, Trademark by Wyndham.

Relaxation & Recreation: Dive into our inviting indoor and outdoor swimming pools, complete with a whirlpool, providing a serene escape after a day of exploration.

Comfort & Convenience: Each spacious room is equipped with a microwave, refrigerator, and flat-screen TV with cable channels, ensuring all your needs are met for a seamless stay.

Stay Active & Energized: Our state-of-the-art fitness center is open for you to maintain your workout routine, complemented by a complimentary breakfast and evening snack offerings of hot food and cold beverages.

Don’t miss out on an extraordinary experience — book your stay now at the Heritage Inn Suites!

Important information:

Please note that checks are not accepted. Rooms with pets will be charged a daily cleaning fee. Please note a maximum of 2 pets are permitted. Contact the property for details.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
F
Faraz • solo_traveller • ca
8
2026-08-15 • via Nuitee
G
George • solo_traveller • us
9
2026-08-15 • via Nuitee
R
Regenia • solo_traveller • us
10
Excellent service
Pros:

The staff was very helpful and met our needs. We are so thankful that my husband, due to his cancer, is always treated well. The room was perfect for us after a long day at MD Anderson.

Cons:

No complaints

2026-08-14 • via Nuitee
M
Martin • solo_traveller • us
4
Drury Lane left so did the Quality
Pros:

No AC in the Hall ways or common area. Misserable as soon as you stepped out of room.

Cons:

No AC in the Hall ways or common area. Misserable as soon as you stepped out of room. Breakfast was low quality Powdered eggs - Gravy for bisquits like wall paper paste

2026-08-14 • via Nuitee
A
Agbaw • solo_traveller • ng
8
Pros:

Fine staff and good breakfast all through my stay.

2026-08-14 • via Nuitee
A
Agbaw • solo_traveller • ng
8
2026-08-14 • via Nuitee
M
Muhammad Saleem • solo_traveller • sa
10
2026-08-13 • via Nuitee
M
Mahmoud • solo_traveller • us
10
2026-08-13 • via Nuitee
M
Muhammad Saleem • solo_traveller • sa
10
2026-08-13 • via Nuitee
P
Payton • couple • us
9
our safe place while finding our home.
Pros:

The staff was really kind, and I appreciate their being able to accommodate me as a guest. They were patient and warm. The breakfast is nice and the fountain drinks are a great treat

Cons:

The fountain drinks should be all day. lol

2026-08-13 • via Nuitee
D
DWAYNE • couple • us
9
Was a great stay for overnite. When we go back to that area we will definately stay there again.
Pros:

Didn't have time to eat breakfast but it looked OK. The proximity to the Interstate was awesome. Easy on and off. The fact that Papacito's was across the street was was also awesome.

Cons:

The Coffee. Sorry

2026-08-13 • via Nuitee
M
Muhammad Saleem • family_with_children • sa
10
Awesome
Pros:

Amazing location, clean and friendly staff

Cons:

Breakfast

2026-08-13 • via Nuitee
H
Hector • family_with_children • us
8
It was good
Pros:

Good

Cons:

Meh

2026-08-11 • via Nuitee
H
Hector • family_with_children • us
7
2026-08-11 • via Nuitee
S
Silpa • couple • us
10
2026-08-11 • via Nuitee
T
Tamara • couple • us
9
Staff was friendly and helpful.
Pros:

Breakfast was fair. Coffee was wonderful. It is always too hot so I appreciate the fact that there was a machine to get some ice cubes.

Cons:

The gravy was cool, watery and no flavor. Eggs were only fair, no flavor. I could not hook up to wi-fi at first. Finally tried again and since I did not want to sign up for rewards it said I had to pay for wi-fi.

2026-08-10 • via Nuitee
R
Ramon • family_with_children • us
10
2026-08-10 • via Nuitee
L
Lynda • solo_traveller • us
10
Cons:

only thing missing was USB outlets.

2026-08-10 • via Nuitee
N
Nancy • couple • us
9
Very good, if in the area would stay again
Pros:

Clean rooms
Good breakfast
Friendly staff

Cons:

Very warm in the hallways

2026-08-10 • via Nuitee
C
cari • solo_traveller • us
8
Big room and great price
Pros:

I stayed in room 413 in the king bedroom suite. The space was big, having a living room separated from the bedroom was nice. Everything was clean and the bed was comfy. I liked the location of the room close to the elevator and pool. The room was quiet with minimal traffic noise. The breakfast was good, basic eggs, sausage, biscuits and other stuff. Easy check in and check out.

Cons:

I didn't like that the air conditioner seems to be a motion sensor or something because if I wasn't in the bedroom or had a light on the air it didn't go on, but luckily I had a box fan so I was able to cool the room fast. The hallways are very hot so waiting for the elevator kinda sucked because it was very hot. The couch wasn't the best and the shower was kinda narrow. But overall I would stay again for the price and size it was just what I needed.

2026-08-10 • via Nuitee