The Marine Hotel & Restaurant

Fantastic staff and room had best view of Whitby

Had a short walk to park.

Very run down

No one there at check in, hotel locked up. Only a local trader suggesting we went to a bar down the road as they owned the hotel. Eventually got in after 30 mins or arrivals. Another couple had similar problems.
No shower / bath gel, 4 bulbs out including entrance lobby, stairs etc, all 3 bedroom windows stuck with paint so no H and S.
There was an over powering sweet sickly smell of air freshener and as a result couldn’t sleep, eventually sourced it at an old sofa that had been sprayed to hide an even worse smell. Awful.
‘Parking’ was Whitby permit and it was a lottery how far you could find a space, for me a 12 minute walk! Drop off was in a loading bay BEHIND the hotel. And no, I couldn’t try and resolve the problems as (like when I arrived) no one was answering the phone. What a set of amateurs.

All was good.

Dirty carpets…draughty radiator faulty couldn’t turn it down just off

There was no staff member on site, after 5pm, we were given a mobile number for emergencies but for things such as parking questions, the light not working & the fact we were only given 1 towel, we didn't feel that to be an emergency so didn't contact anyone. Would of been handy to have a staff member around ideally. Also we were not told that there would be no one on site for check out so we were left wondering what to do with the room key as we had to lock the doors etc. We posted the keys through the door but felt uncomfortable not knowing if this was the correct action.

Room layout

Pictures should be put on booking.com, so people know what the room they're booking is like. The mezzanine could be an issue for some people. We booked a room with a balcony, but there wasn't one, just a tiny patio. which was very disappointing.
We arrived early., and went to the nearby pub to check in as instructed. We'd requested early check in but had had no reply so didn't know if this would be possible.The girl there didn't seem to know anything about it, and didn't offer to check if the room was ready or to look after our luggage. The bathroom smelled musty, so I suspect the room was actually available when we arrived as It hadn't been recently cleaned/refreshed. The staff knew nothing about where we could park either and didn't offer a permit, so we ended up in a paid car park. We got a permit later on when we were able to check in, but it was too late.
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The windows didn't work properly and had to be either closed or fully open which meant you couldn't use the sofa as the windows would be on your head. . One of the blinds had no cord so had to be hand rolled whilst standing on the sofa. There was nowhere to hang wet coats , which was inconvenient on a very wet rainy day.
The door out to the patio couldn't close properly from the outside so it had to be left ajar if you went out to see the view, meaning the room got very cold. The heating went off at night and the room was freezing cold in the morning. There was no response to my request from the owner on how to turn it on with no heating controls in the room.. We got up and dressed and went out at 6.45am as we were freezing- the hallway was warmer than the room. This is unforgivable in the north of England in the middle of winter. We found somewhere that served breakfast earlier than the 10am offered by the pub, which might be convenient for the pub but is too late for breakfast especially when checkout is at 10.30.