Jess Hotel & Spa Warsaw Old Town

Hotels
47/49/51 Krakowskie Przedmieście , Warsaw , pl

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Facilities

Health or beauty spa nearby
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Location
Breakfast
Cons:
Cleanliness
Service
Room Quality
Amenities
Value for Money
Overall Experience

Categories

Cleanliness
-1
Numerous mentions of old carpets and sewage smells lead to concerns about cleanliness.
Service
-1
Mixed reviews about staff engagement; some complaints about unprofessional service.
Location
3
Multiple reviews praise the prime location near the old town.
Room Quality
-1
Reports of small, old rooms with issues like hot water fluctuations.
Amenities
-1
Limited amenities reported; issues with spa availability and unclean areas.
Value for Money
-1
Guests concerned about the quality in relation to price paid.
Food and Beverage
3
Reviews highlight good breakfast options but availability issues noted.
Overall Experience
-1
Overall dissatisfaction based on many negative comments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-02-15 07:46

Property Description

Experience the charm of Warsaw at Jess Hotel & Spa Warsaw Old Town, where comfort meets convenience in the heart of this vibrant city.

Culinary Delights
Start your day with a delicious buffet breakfast, and unwind at our on-site restaurant and bar, offering a selection of delectable dishes and refreshing drinks.

Relaxation and Wellness
Indulge in our luxurious sauna and hot tub, perfect for unwinding after a day of exploring. Our unique hammam and hot spring bath provide the ultimate relaxation experience for our guests.

Comfortable Accommodations
Our elegantly designed air-conditioned rooms feature top-notch amenities, including flat-screen TVs, refrigerators, and private bathrooms, ensuring a restful stay.

Don't miss the chance to explore popular attractions nearby. Book your stay today and discover the best of Warsaw at Jess Hotel & Spa!

Important information:

A deposit of PLN 500 is required upon check-in to the Apartments to cover any potential damages or breakages. The deposit can be paid by card or cash. It is fully refundable upon check-out, provided that no damages are found.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

Cleanliness: -1
Service: -1
Location: 3
Room Quality: -1
Amenities: -1
Value for Money: -1
Food and Beverage: 3
Overall Experience: -1
M
Marek • couple • pl
5
Jedyny plus tego hotelu, to lokalizacja. Goście hotelowi w większości z Azji
Pros:

Lokalizacja

Cons:

Stary hotel wymagający remontu. Personel niezbyt zainteresowany gościem, a obsługa restauracji wręcz niegrzeczna

2026-02-14 • via Nuitee
C
CORRADO • family_with_children • it
9
Pros:

Posizione eccellente, comoda per girare la Old Town e tutto il centro storico a piedi. Colazione davvero eccezionale, dolce e salata. La SPA non è molto grande, ma il servizio è molto gradevole, l'abbiamo utilizzata per una sauna in entrambi i giorni di soggiorno.

Cons:

La stanza familiare per tre persone è piuttosto piccola, adatta solo per brevi soggiorni.

2026-02-14 • via Nuitee
P
Patrycja • couple • pl
10
Cons:

Nie poinformowano nas że żeby mieć netflixa czy YouTube to trzeba mieć swój kabel hdmi, następnym razem będziemy wiedzieć tak to wszystko super

2026-02-14 • via Nuitee
L
Luh Dewi • couple • id
10
2026-02-14 • via Nuitee
M
Magdalena • family_with_children • pl
7
2026-02-14 • via Nuitee
O
Oleksandr • family_with_children • pl
10
2026-02-14 • via Nuitee
K
Kristina • family_with_children • lt
8
2026-02-14 • via Nuitee
S
Studziński • family_with_children • pl
9
2026-02-14 • via Nuitee
A
Andżelika • family_with_children • pl
10
2026-02-13 • via Nuitee
M
Marcin • family_with_children • pl
7
Pros:

Lokalizacja, jacuzzi, sauna

Cons:

Obsługa klienta ( niestety niektórym brakowało kompetencji do kontaktu z Klientem ), mały wybór dań na śniadaniu, o 9.00 już mało co zostało i niczego nie dołożono a było komu.
I zapomnij o spokojnym śnie, kanalizacja/ wentylacja daje koncert całą noc.

2026-02-13 • via Nuitee
E
Emilia • extended_group • pl
10
2026-02-13 • via Nuitee
M
Maciej • family_with_children • pl
6
Pros:

super lokalizacja

Cons:

niewygodne łóżko, zimne jedzenie na śniadaniu

2026-02-13 • via Nuitee
J
Johnny • solo_traveller • se
7
OK
Pros:

Frukosten var riktigt bra.
Läget är bra. Kanske lite svårt för Taxi att stanna utanför på gatan.

Cons:

Alldeles för mjuk säng.
Alldeles för litet rum. Rum 107
Otroligt mycket ljud i väggarna från AC, vatten o annat.

2026-02-13 • via Nuitee
S
Silvina • family_with_children • es
7
Excelente ubicación
Pros:

La ubicación lo mejor de todo. A 100 metros de la ciudad vieja de Varsovia. Habitación amplia y bien calefacccionada.

Cons:

No funcionaba el ascensor. Nos dijeron que lo arreglarían, pero en los dos días que estuvimos tuvimos que subir cuatro pisos por escaleras. En cuanto al spa, reservamos una hora, pensando que así estaríamos solas, a la media hora de estar o antes, entraron dos señores, los cuales usaron las duchas, sauna, etc, totalmente desnudos, no se si no se sabían las normas y entraron sin reservar, o el hotel no respeto nuestra reserva, un momento desagradable, para cuando uno quiere relajarse junto a sus hijas.

2026-02-13 • via Nuitee
S
salma • couple • jo
9
2026-02-13 • via Nuitee
A
Anastasiia • family_with_children • ua
9
2026-02-12 • via Nuitee
C
Csaba • solo_traveller • hu
7
2026-02-12 • via Nuitee
R
Rafał • family_with_children • pl
9
Polecam
Pros:

Super lokalizacja, przestronne w pełni wyposażone wnętrze, czysto i ładnie.
Dobra, kawa, wymieniane ręczniki, sprzątanie, wygodne łóżka,

Cons:

-brak porządnego noża w kuchni
-brak wycieraczek przy drzwiach - akurat w czasie pobytu z uwagi na pogodę to był problem (wnoszony śnieg i piasek do pokoju)
-brak parkingu (trzeba sobie radzić samemu) - może jakaś umowa z parkingiem z dobrą ceną?

2026-02-12 • via Nuitee
B
Bilal • couple • tr
9
Kış için fiyat performans oteli.
Pros:

Konum, oda, düzen.

Cons:

kahvaltısı çok yavan.

2026-02-11 • via Nuitee
E
Etiene • family_with_children • za
1
Room access card not working
Cons:

Room access card did not work. You need to ask permission from the recptionist to open .y room every time I want to leave or enter the room.

2026-02-11 • via Nuitee