Facilities

Air conditioning
Room service
Luggage storage
Safety deposit box
Soundproof rooms
Massage services
Non-smoking throughout
Concierge service
Adult only
Coffee Shop on site
See all facilities

Review Highlights

Pros:
Excellent central location
Friendly, helpful staff
Delicious and well-regarded breakfast
Beautifully decorated/newly renovated property
Spacious and clean rooms
Quiet rooms despite central location
Cons:
Many stairs; elevator small/slow or unreliable
Plumbing/bathroom odour reported in some rooms
Some outlets did not work
Occasional noise during busy hours
Bed issue (bulge/hard centre) reported by one guest
Breakfast sometimes served next door

Categories

Cleanliness
1
Many guests describe rooms as clean and tidy, but several reviews report plumbing/waste odour in some rooms and occasional issues, yielding a slightly negative net sentiment.
Service
1
Consistently praised: reception and desk staff are described as very friendly, helpful and proactive; breakfast staff noted as attentive.
Location
1
Repeatedly called excellent/marvelous—central, within walking distance of major sights, good access to restaurants and travel connections.
Room Quality
1
Rooms often noted as spacious, beautifully decorated and comfortable, but isolated negatives (bed bulge, strange smells, some non-working outlets) lower the score slightly.
Amenities
1
Elevator frequently described as slow, tiny or effectively unusable and there are many stairs; some guests mention non-working outlets and having to go next door for breakfast—materially negative impact.
Value for Money
1
Described as realistic pricing and good value for short stays; guests felt the location and room size justified the cost.
Food and Beverage
1
Breakfast repeatedly praised as excellent/amazing with good options and takeaway possibility; the on-site cafe is described as a gem.
Overall Experience
1
Many guests call the stay wonderful or fairy-tale due to location, staff and decor, but recurring practical negatives (stairs, elevator, odours, occasional noise) bring the overall impression down to a modestly negative balance.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-24 18:34

Property Description

Once Upon Lisboa is your perfect retreat in the heart of historic Lisbon, offering the ideal blend of comfort and convenience.

Prime Location
Nestled in the vibrant Santa Maria Maior district, our hotel is just a 5-minute stroll from Commerce Square and a short distance from iconic attractions like Rossio Square and St. George's Castle. Explore the essence of Lisbon right at your doorstep.

Exceptional Amenities
Experience unmatched comfort with our well-appointed air-conditioned rooms, complete with cozy closets, safety deposit boxes, flat-screen TVs, and private bathrooms designed for your relaxation.

Delicious Breakfast Options
Start your day right with a delightful buffet, à la carte, or continental breakfast, ensuring you have the energy to explore all that Lisbon has to offer.

Discover the charm of Once Upon Lisboa – your unforgettable stay awaits, so book your room today!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
A
Arianna • couple • it
9
Ottimo
Pros:

La posizione è ottima, il ragazzo della reception è stato molto gentile e disponibile. La camera in cui abbiamo soggiornato era spaziosa, esteticamente bella e aveva tutto il necessario.

Cons:

-

2026-03-20 • via Nuitee
C
Cristelle • solo_traveller • fr
10
Pros:

Confortable, propre, très bien placé, personnel serviable

2026-03-20 • via Nuitee
R
Ruth • extended_group • de
9
2026-03-19 • via Nuitee
N
Natalie • couple • us
9
Great experience and would stay again!
Pros:

Location and decor and AMAZING free breakfast

Cons:

Some outlets didn’t seem to work. Bathrooms has a strange smell

2026-03-19 • via Nuitee
J
Joan • couple • us
10
Once Upon Lisboa was a fairy tale stay!
Pros:

Location , setting, staff and breakfast. Linens including wash cloths were plush. They provide a duvet AND sheets. Working windows for cross ventilation. Wonderful daily breakfast by a super attentive staff . Desk staff great with directions and suggestions.

Cons:

Lots of steps but the elevator was great.

2026-03-19 • via Nuitee
N
Nadiia • couple • ie
8
2026-03-18 • via Nuitee
L
Linda • couple • us
7
Pros:

Beautiful property, lovely staff, good location.

Cons:

The stairs are a killer! And the elevator is useless. Definitely not a place for older people.

2026-03-18 • via Nuitee
E
elisa • couple • it
9
2026-03-17 • via Nuitee
S
Silke • couple • de
10
Erste Wahl in Lissabon für das nächste Mal
Pros:

Wunderschönes Wohlfühlambiente in einem frisch renovierten Haus mit äußerst freundlichem Personal.

2026-03-16 • via Nuitee
M
Marc • couple • ie
7
Excellent staff, so friendly and helpful. Beautiful building and the best location.
Pros:

Excellent location for access to the front, to restaurants and for travelling plans locally

Cons:

Some challenges with plumbing waste creating an odour in the room.

2026-03-16 • via Nuitee
P
Perrine • extended_group • fr
10
Bonne adresse, à garder!
Cons:

Hôtel bien situé. Chambre jolie et propre. Petit déjeuner parfait avec possibilité d’avoir un sac à emporter si la journée de visite commence avant l’ouverture du café. Personnel sympathique.

2026-03-16 • via Nuitee
K
Karolina • couple • lt
10
Cozy hotel in a perfect location
Pros:

Nice, clean and cozy room. Friendly staff and a good breakfast. The hotel is in a great location in the city center, but the room is still quiet.

Cons:

-

2026-03-15 • via Nuitee
A
Aline • couple • br
8
2026-03-14 • via Nuitee
K
Koen • extended_group • be
8
2026-03-13 • via Nuitee
D
Divya • couple • us
9
Great location and amazing stay with some local touches
Pros:

Great location not in a super touristy area. The breakfast and cafe are a gem and the staff is wonderful. The room was spacious and stocked with local brands and very comfortable. The welcome wine drinks were a nice touch. The hotel is new and super clean.

Cons:

The noise can be bit much during busy hours. The building is a bit old so the elevator is slow.

2026-03-12 • via Nuitee
J
Jane • couple • gb
7
Good stay and great for a couple of nights. Would not stay there any longer.
Pros:

Location great for town and cruise port at realistic cost
Large en-suite rooms, clean and nice breakfast

Cons:

Stairs and lots of them, were dangerous. Tiny lift but still had to go use stairs. Having to go next door for breakfast which was continental.

2026-03-11 • via Nuitee
S
Sonja • solo_traveller • de
10
Pros:

sensationelles Frühstück, super Lage, tolles Zimmer, sehr freundliches Personal

2026-03-09 • via Nuitee
S
Sara • solo_traveller • es
10
Cons:

La lavabo de embozaba. La cama tenía algo más abultado y duro en el centro

2026-03-09 • via Nuitee
E
Ezio • couple • it
9
2026-03-08 • via Nuitee
B
Bernadette • couple • de
10
Pros:

Diese Unterkunft war einfach super. Sehr zu empfehlen. Super leckeres Fühstück.Top Lage, in der Nähe der Dom und alle Sehenswürdigkeiten sehr gut zu Fuß erreichnar.

2026-03-06 • via Nuitee