Facilities

Air conditioning
Room service
Luggage storage
Safety deposit box
Soundproof rooms
Massage services
Non-smoking throughout
Concierge service
Adult only
Coffee Shop on site
See all facilities

Review Highlights

Pros:
Excellent breakfast (abundant, 'afternoon tea' style)
Very central location
Friendly, attentive staff
Comfortable beds and good linens
Clean rooms
Beautiful room decor
Powerful, hot shower
Cons:
Old/slow elevator and stairs/half-floor access (accessibility issues)
No handrail on some stair sections
Noisy bathroom door and drain smell
Air conditioning on a timer
Occasional hot water outage

Categories

Cleanliness
1
Multiple reviews mention perfect/very good cleanliness and well-made beds; overall clean rooms and linens.
Service
1
Staff are repeatedly praised as friendly and attentive in several reviews.
Location
1
Location is frequently described as central and convenient (near Rua Augusta), highly positive sentiment.
Room Quality
1
Rooms and beds are described as comfortable and beautiful; some issues noted (noisy bathroom door, drain smell, occasional hot water outage).
Amenities
1
Several consistent negatives around amenities: old/slow elevator and stairs access (half-floor stops), lack of handrail on stair sections, noisy bathroom door and drain smell, aircon on a timer, and one reported hot-water outage.
Value for Money
1
Standard quality for this hotel tier
Food and Beverage
1
Breakfast is repeatedly highlighted as excellent, abundant and comparable to UK afternoon tea setups; strong positive sentiment.
Overall Experience
1
Overall stays are described positively (best stay, would return/recommend) despite a few accessibility and minor room issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-04-07 07:05

Property Description

Once Upon Lisboa is your perfect retreat in the heart of historic Lisbon, offering the ideal blend of comfort and convenience.

Prime Location
Nestled in the vibrant Santa Maria Maior district, our hotel is just a 5-minute stroll from Commerce Square and a short distance from iconic attractions like Rossio Square and St. George's Castle. Explore the essence of Lisbon right at your doorstep.

Exceptional Amenities
Experience unmatched comfort with our well-appointed air-conditioned rooms, complete with cozy closets, safety deposit boxes, flat-screen TVs, and private bathrooms designed for your relaxation.

Delicious Breakfast Options
Start your day right with a delightful buffet, à la carte, or continental breakfast, ensuring you have the energy to explore all that Lisbon has to offer.

Discover the charm of Once Upon Lisboa – your unforgettable stay awaits, so book your room today!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
E
EMERSON CLAYTON • solo_traveller • br
10
2026-06-06 • via Nuitee
B
Bardini • couple • br
6
2026-06-05 • via Nuitee
C
Christopher • solo_traveller • au
7
Pros:

Location was great

Cons:

Bathroom smell

2026-06-05 • via Nuitee
M
MARLENE • extended_group • br
10
Estadia maravilhosa, acima das expectativas
Pros:

Os pontos fortes do hotel são a localização e a equipe, super atenciosa. Tudo muito limpo e cheiroso! Destaque para a Luísa do bar, Luís e Kaleb da recepção

Cons:

Acessibilidade é complicada! O elevador não para nos andares, sempre tem um lance de escada!Mas, é importante ressaltar que a equipe levou nossas malas para o quarto e tb as retirou! foram simplesmente fantásticos!!! O café da manhã deve melhorar, bem sem graça

2026-06-05 • via Nuitee
N
Namrata • couple • ca
8
Very good. Comfortable. Staff are excellent. A few more hooks on the wall for hanging clothes would be great
Pros:

Location location location. Breakfast and a wonderful staff.

Cons:

Too many stairs but that’s expected of a historic property

2026-06-05 • via Nuitee
M
MARLENE • extended_group • br
10
Estadia nota 10!
Pros:

Nota 10 para o Luis, a Luisa e o Kaleb! Alias, todos da equipe muito simpáticos, solícitos e proativos! Estadia inesquecível!

Cons:

Melhorar o café da manhã!

2026-06-05 • via Nuitee
F
Franck • solo_traveller • fr
10
Pros:

Amabilité et disponibilité du personnel. Excellent petit-déjeuner. Excellente adresse.

2026-06-04 • via Nuitee
R
Robin • couple • us
10
Modern boutique hotel near the center
Pros:

Convenient, brand new, comfortable room, quiet

2026-06-02 • via Nuitee
G
Gail • couple • gb
9
2026-06-02 • via Nuitee
L
lucimare • couple • br
10
Maravilhosa - voltaremos com certeza
Pros:

Tudo perfeito! O atendimento, localização, café da manhã, travesseiro e enxoval macios e de ótima qualidade

Cons:

O chuveiro não esquentava, ficava sempre morno e o ar condicionado não gelava

2026-06-02 • via Nuitee
M
MARLENE • solo_traveller • br
9
2026-06-02 • via Nuitee
A
Alexander • couple • de
8
Ein ganz nettes Hotel mit guter Lage aber noch Potenzial nach oben.
Pros:

Das Hotel ist ziemlich neu und wurde aus einem alten Haus heraus saniert. Man sieht an vielen Stellen noch altes Gemäuer kombiniert mit modernem und portugiesischem Flair. Das Standard Zimmer war ausreichend groß mit bequemen Bett, Nespresso Maschine und einem Bad mit Dusche und Pflegeprodukten. Das Frühstück war nett angerichtet und auch lecker.

Cons:

Das Zimmer hat eine Klimaanlage. Leider schaltete sich unsere alle zwei Stunden in der Nacht aus. Der Mitarbeiter sagte uns zwar zu, die evtl. eingegebenen Timer zu entfernen aber leider änderte sich während unseres gesamten Aufenthaltes nichts. Da wir ein Zimmer hatten, indem es keine Fernbedienung zur Klimaanlage gab, musste man aufstehen und die AC wieder einschalten. Bei den sommerlichen Temperatiuren in Lissabon nicht ganz so schön. Vor allem wenn das Hotel eine Klimaanlage verspricht. Das Frühstück hätte etwas mehr Abwechslung vertragen können. Es gab jeden Tag am Tisch serviert eine Etagere mit den gleichen Käse- und Wurstvarianten sowie Brot. Am Tresen zusätzlich Joghurt, Cereals, Saft und Kuchen.

2026-06-02 • via Nuitee
S
Stéphanie • couple • br
10
Perfeita!!
Pros:

Amamos a limpeza, o conforto, a localização, o cafe da manha e a hospitalidade. Fomos recebidos muito bem por todos os funcionários, eles ate nos indicaram otimos restaurante e lugares para passearmos. O hotel é uma delicia, quarto iluminado e mobilia parecia ser bem nova. Voltaremos sem duvidas!

Cons:

Amamos tudo!

2026-06-01 • via Nuitee
S
Susan • couple • us
10
Pros:

Very nice staff, rooms are very nice and clean. Location is excellent!! Would highly recommend!

Cons:

Nothing

2026-05-31 • via Nuitee
A
Amelia • couple • es
10
Bellissimo
Pros:

Il design, la pulizia e la gentilezza dello staff

2026-05-30 • via Nuitee
M
Maria • couple • gb
10
Excellent hotel with excellent service
Pros:

Excellent staff Luis was great. Excellent location and excellent breakfast in the little bakery. Room spacious and spotlessly clean with great aircon and the bed was wonderful.

Cons:

Only 2 things needed for the room a full length mirror (really need this) and was difficult to plug in hairdryer hard to access plug as under the sink.

2026-05-30 • via Nuitee
L
Leslye • couple • us
10
Design forward boutique hotel in a wonderful location, near many restaurants and transportation.
Pros:

Our 4th floor suite was unusually large, and newly constructed within a very old, smallish building. Spacious living room between the bedroom and bathroom was very modern and well designed. 3rd floor bar was tiny and very nicely maintained, with a large wine room. Location was very convenient to many restaurants and transportation. Breakfast next door was lavish, and wonderful for pastry lovers. 10 euros to the cruise terminal.

Cons:

The 4th floor was kind of a mixed blessing. Steep roof lines were fine for shorter people like us, but could be difficult for anyone taller. Also, it was about 20 steps to get to the elevator, which only went to the 3rd floor, then another dozen or so steps to the 4th floor which could be problematic for older guests.

2026-05-30 • via Nuitee
C
Carolina • couple • nl
9
Lovely stay in historical building
Pros:

The hotel on the outside doesn't look much, but once inside you step into a wonderful historical building, which is meticulously redesigned with a lovely little winebar 1 floor up. Although in a very busy area, the room was quiet and cool. I realize it's a bit strange to mention but throughout this building there hangs a lovely, discreet smell. The bakery next door provides a sumptious breakfast with a smile. The area is full of restaurants, so you don't need to go far and you're halfway up to the Castelo de são Jorge. We loved every minute of our stay.

Cons:

We didn't mind, but beware that there a some steps you simply can't avoid. This is part of the charm of the building but can be tricky for less abled guests. However,the manager Mr Silva very kindly helped us with bringing the bags to our room.
Uber has problems finding the hotel ( or don't want to go into this litle street..). It helps to go to the corner of Rua da Padaria and order them from there. ( I wish I had known that earlier ;)

2026-05-30 • via Nuitee
F
Francielle • couple • br
10
2026-05-30 • via Nuitee
T
Tom • couple • us
10
The Lisboa exceeded our expectations and we would gladly stay there again.
Pros:

The hotel was in a fabulous section of Lisbon that allowed walking to many cultural and historical sites. Staff was very friendly, informative and accommodating. Breakfast was tasty with eggs, granola, meat, cheese, croissants, coffee/tea and fruit.
We misplaced a bank card which staff discovered after we checked out. They immediately reached out to us to contact them. We asked that they hold on to the card until we returned to Lisbon a few days later. We retrieved the card, expressed our appreciation for their honesty and integrity and tipped the person who found the card.

2026-05-30 • via Nuitee