1969 D'Kelly Hotel

Hotels
150, Jalan Raja Permaisuri Bainun 1969 D'Kelly Hotel , Ipoh , my

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Facilities

Free beach shuttle
Offsite parking discounted rates available
Clubhouse
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
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Review Highlights

Pros:
Friendly, helpful staff and good hospitality
Comfy beds and good pillows
Hi-tech/modern in-room features (smart house)
Some very good food and standout chef / Khaya Restaurant praise
Fresh juice and specific good breakfast items
Super clean rooms (reported by some) and good shower water flow
Auto flush and bidet in toilets
Cons:
Serious cleanliness lapses on at least one stay (unclean linens, garbage on floor, dust)
Poor shower heating (hot water lasts only a few minutes) and clogged drains
Lack of basic bathroom amenities (no hand soap, no bathrobe, inadequate towels/tissues)
Air-conditioning issues (not cold enough, condensation/dripping)
Poor or inconsistent breakfast quality (rotten fruit reported)
Limited facilities and parking; some rooms small and dark with poor lighting
Maintenance/repair issues and slow or inadequate fixes
Perceived mismatch between hotel star rating and actual experience
Scam WhatsApp message reported regarding reservation links
Face-scanning process felt unnecessary to some guests

Categories

Cleanliness
1
Multiple reviews report poor housekeeping: bed linen not changed, dirt on duvet and sheets, garbage on the floor and dust on windowsills in one stay; a few reviews note very clean rooms but overall cleanliness is mixed-to-negative with several serious lapses.
Service
1
Consistently praised: many reviewers call staff friendly, smiley, helpful and accommodating (reception, breakfast staff, general hospitality). Some maintenance responses were slow or inadequate, but overall staff manner and hospitality are strong across reviews.
Location
1
Standard quality for this hotel tier (no explicit comments about location in the reviews).
Room Quality
1
Mixed: positives include comfy beds, good pillows and attractive ‘Old British’ styled rooms; negatives include dark walls/poor lighting, small rooms, limited facilities, poor shower heating, clogged drains, weak air-conditioning and some cheap-feeling fittings.
Amenities
1
Notable omissions and failures: lack of basic bathroom supplies (no hand soap, no bathrobe, inadequate tissues/towels), limited parking, face-scanning check-in criticized, and inconsistent maintenance of AC/vents.
Value for Money
1
Several guests expected a higher (4–5 star) standard and were disappointed by cleanliness, drainage and amenity issues; others found the stay acceptable. Overall perception tilts below expected value for the stated star level.
Food and Beverage
1
Mixed but skewed positive: some buffet issues (poor quality, rotten fruit) reported on one day, but a la carte and freshly cooked items received praise; multiple mentions of standout culinary experience with an excellent chef and good breakfast items (pancake, fresh juice).
Overall Experience
1
Varied stays: several guests had great experiences (noting staff and chef), while at least one stay was seriously below expected 5-star standards due to cleanliness and maintenance failures. Net experience is slightly positive thanks to strong service and some excellent F&B moments despite operational problems.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-30 17:06

Property Description

Nestled in the heart of Ipoh, 1969 D'Kelly Hotel is your perfect getaway, combining luxury and comfort for a memorable stay.

Unwind in Style
Dive into relaxation with our outdoor swimming pool, or enjoy a peaceful moment in our beautifully landscaped garden. For those seeking relaxation, our hot tub and sun terrace provide the perfect escape.

Culinary Delights
Savor a variety of delicious options at our on-site restaurant, serving American, Cantonese, and Italian cuisines. Start your day right with an enticing breakfast featuring à la carte, continental, and Full English/Irish choices.

Comfort at Your Fingertips
Our air-conditioned rooms come equipped with modern amenities, including flat-screen TVs, safety deposit boxes, and comfortable bedding. Select rooms even feature kitchenettes for added convenience.

Book your stay at 1969 D'Kelly Hotel now and experience the ultimate blend of relaxation and luxury in Ipoh!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
J
Jeeviya • solo_traveller • au
7
2026-05-14 • via Nuitee
M
Muhammad • couple • my
10
2026-05-11 • via Nuitee
O
ong • couple • my
6
2026-05-09 • via Nuitee
R
Ravi • couple • my
10
☘️:Best Hotel Ipoh ni ❤️, Modern Room + Swimming Pool Airport view + Breakfast 😍🥰🥰⭐️
Pros:

Besttt

2026-05-04 • via Nuitee
D
Diana • solo_traveller • my
9
Pros:

Facial recognition tech

Cons:

There is a short blackout during my stay at the hotel & our room getting hot

2026-05-02 • via Nuitee
O
ong • couple • my
6
2026-04-30 • via Nuitee
H
Hayati • extended_group • my
10
Perfect
Pros:

The room is so nice, the toilet is superb, clean & modern. The room smells good & refreshing. The breakfast so delicious.

2026-04-23 • via Nuitee
L
LUQMAN • family_with_children • my
10
Overall Experience (5-Star Experience) - Highly recommended if you are visiting Ipoh!!
Pros:

1. Check-In (5-Star Experience)
The check-in process was smooth and efficient. The front desk staff were friendly, professional, and handled everything promptly without long waiting times. The hotel also features a face recognition system for room check-in, adding a modern and convenient touch to the arrival experience.

Guests are also welcomed with a complimentary welcome drink upon arrival, which adds a nice and refreshing touch to the overall check-in experience.

The lobby is very spacious, pleasantly scented, and offers plenty of seating areas for guests to relax while waiting to check in creating a welcoming first impression.

2. Room (5-Star Experience)
The room was clean, spacious, and well maintained. As this is a relatively new hotel, everything felt fresh, modern, and in excellent condition. The bed was very comfortable, and the amenities provided met expectations. The overall ambiance was relaxing and ideal for rest.

3. Toilet (5-Star Experience)
The bathroom was clean and well-kept. Water pressure was good, and hot water was consistently available. A nice modern touch was the Bluetooth-enabled sound system, allowing you to play music while in the bathroom. The toilet was also fully automated, adding extra comfort and a premium feel to the overall experience.

4. Parking (5-Star Experience)
Parking facilities were convenient and easily accessible. There was sufficient space, and the area felt safe for leaving vehicles. Valet parking was also available at a reasonable rate of RM30 per day, which added extra convenience.

5. Room Service (5-Star Experience)
Room service was prompt and reliable. Food arrived on time, well-presented, and the staff were polite and attentive.

Cons:

6. Breakfast (3-Star Experience)
In my experience compared to other 4-5-star hotels, the breakfast selection here was somewhat limited. In addition, the arrangement of the food and tableware could be improved to create a more organized and pleasant dining experience.

While a wide variety is not necessarily required, the hotel could take inspiration from other 5-star establishments to further enhance the overall breakfast presentation and quality.

A few practical improvements could also enhance the overall experience. For example, fresh fruits stored in the chiller should not be placed on overly high stands, as this may cause plates to fall when guests are serving themselves. Cereals such as KoKo Crunch could be placed in cylinder style dispensers for easier and more hygienic self service. In addition, it would be good to offer a wider variety of salads to enhance the breakfast selection and provide a healthier and more balanced dining option for guests.

For condiments like chili sauce, it would be more convenient to provide them in small individual containers rather than sealed packets that require opening, similar to fast-food restaurants. Hot beverages such as teh tarik or hot water for tea should also be readily available, as they are well aligned with local Malaysian preferences.

It would also be a great opportunity to include more local Ipoh dishes to showcase and introduce the city’s unique food culture to guests.

Lastly, proper labeling of all food items is important, as some dishes were not clearly labeled, which may cause confusion for guests.

2026-04-22 • via Nuitee
A
Abdul Jamian • solo_traveller • my
10
2026-04-22 • via Nuitee
K
kathlen • solo_traveller • de
10
Pros:

Exzellentes Hotel, erst im Sommer 25 eröffnet, hervorragender Service, Pool ist auf dem Dach, tolle Atmosphäre

2026-04-20 • via Nuitee
N
Norlayli • extended_group • my
9
Pros:

New hotel. Friendly staff

2026-04-06 • via Nuitee
I
INTAN NUR NABIHA • family_with_children • my
9
2026-04-06 • via Nuitee
I
INTAN NUR NABIHA • family_with_children • my
9
2026-04-06 • via Nuitee
I
Izzuddin • extended_group • my
10
2026-03-30 • via Nuitee
R
Rien • family_with_children • my
10
Pros:

Sangat puas hati kesemuanya

2026-03-30 • via Nuitee
A
Ahmad Solihin • couple • my
9
Pros:

room, facilities, breakfast, pool - all good. meet up to our expectations. will come back again in the future.

Cons:

add extra parking space for check-in guest.
one of the pool staff looks like not in the mood, not smiling at all - looks bit stress full.

2026-03-29 • via Nuitee
T
Thiben • extended_group • my
10
Pros:

The interior design
Well maintain hospitality

Cons:

Nil

2026-03-29 • via Nuitee
A
AeroChan • couple • my
10
2026-03-23 • via Nuitee
H
Hijaz • extended_group • my
9
Pros:

New hi tech

2026-03-22 • via Nuitee
L
Lim • extended_group • my
10
2026-03-05 • via Nuitee