1969 D'Kelly Hotel

Hotels
150, Jalan Raja Permaisuri Bainun 1969 D'Kelly Hotel , Ipoh , my

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Facilities

Free beach shuttle
Offsite parking discounted rates available
Clubhouse
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
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Review Highlights

Pros:
Friendly, helpful staff and good hospitality
Comfy beds and good pillows
Hi-tech/modern in-room features (smart house)
Some very good food and standout chef / Khaya Restaurant praise
Fresh juice and specific good breakfast items
Super clean rooms (reported by some) and good shower water flow
Auto flush and bidet in toilets
Cons:
Serious cleanliness lapses on at least one stay (unclean linens, garbage on floor, dust)
Poor shower heating (hot water lasts only a few minutes) and clogged drains
Lack of basic bathroom amenities (no hand soap, no bathrobe, inadequate towels/tissues)
Air-conditioning issues (not cold enough, condensation/dripping)
Poor or inconsistent breakfast quality (rotten fruit reported)
Limited facilities and parking; some rooms small and dark with poor lighting
Maintenance/repair issues and slow or inadequate fixes
Perceived mismatch between hotel star rating and actual experience
Scam WhatsApp message reported regarding reservation links
Face-scanning process felt unnecessary to some guests

Categories

Cleanliness
1
Multiple reviews report poor housekeeping: bed linen not changed, dirt on duvet and sheets, garbage on the floor and dust on windowsills in one stay; a few reviews note very clean rooms but overall cleanliness is mixed-to-negative with several serious lapses.
Service
1
Consistently praised: many reviewers call staff friendly, smiley, helpful and accommodating (reception, breakfast staff, general hospitality). Some maintenance responses were slow or inadequate, but overall staff manner and hospitality are strong across reviews.
Location
1
Standard quality for this hotel tier (no explicit comments about location in the reviews).
Room Quality
1
Mixed: positives include comfy beds, good pillows and attractive ‘Old British’ styled rooms; negatives include dark walls/poor lighting, small rooms, limited facilities, poor shower heating, clogged drains, weak air-conditioning and some cheap-feeling fittings.
Amenities
1
Notable omissions and failures: lack of basic bathroom supplies (no hand soap, no bathrobe, inadequate tissues/towels), limited parking, face-scanning check-in criticized, and inconsistent maintenance of AC/vents.
Value for Money
1
Several guests expected a higher (4–5 star) standard and were disappointed by cleanliness, drainage and amenity issues; others found the stay acceptable. Overall perception tilts below expected value for the stated star level.
Food and Beverage
1
Mixed but skewed positive: some buffet issues (poor quality, rotten fruit) reported on one day, but a la carte and freshly cooked items received praise; multiple mentions of standout culinary experience with an excellent chef and good breakfast items (pancake, fresh juice).
Overall Experience
1
Varied stays: several guests had great experiences (noting staff and chef), while at least one stay was seriously below expected 5-star standards due to cleanliness and maintenance failures. Net experience is slightly positive thanks to strong service and some excellent F&B moments despite operational problems.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-30 17:06

Property Description

Nestled in the heart of Ipoh, 1969 D'Kelly Hotel is your perfect getaway, combining luxury and comfort for a memorable stay.

Unwind in Style
Dive into relaxation with our outdoor swimming pool, or enjoy a peaceful moment in our beautifully landscaped garden. For those seeking relaxation, our hot tub and sun terrace provide the perfect escape.

Culinary Delights
Savor a variety of delicious options at our on-site restaurant, serving American, Cantonese, and Italian cuisines. Start your day right with an enticing breakfast featuring à la carte, continental, and Full English/Irish choices.

Comfort at Your Fingertips
Our air-conditioned rooms come equipped with modern amenities, including flat-screen TVs, safety deposit boxes, and comfortable bedding. Select rooms even feature kitchenettes for added convenience.

Book your stay at 1969 D'Kelly Hotel now and experience the ultimate blend of relaxation and luxury in Ipoh!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
A
AeroChan • couple • my
10
2026-03-23 • via Nuitee
H
Hijaz • extended_group • my
9
Pros:

New hi tech

2026-03-22 • via Nuitee
L
Lim • extended_group • my
10
2026-03-05 • via Nuitee
L
Lai Kuen • family_with_children • hk
2
Substandard 5-star hotel
Pros:

Hi-tech
Comfy beds

Cons:

We stayed in 2 rooms at this hotel and were expecting a 5-star standard. However, we were extremely disappointed.
1. Poor shower heating system - The hot water only lasted a couple of minutes! You need to take a quick shower otherwise the hot water would turn cold. We asked the hotel staff to look into this issue, but she said that nothing she could do and advised us to wait 15 minutes after each shower to allow the water to heat up!
2. Cleaning of bedroom – During check-in, the condition of one of the bedrooms was found unacceptable. The bed linen had not been changed; dirt was found on the duvet and bed sheets. Garbage was left on the floor! Dust on the windowsill.
3. Bathroom facilities – There was no hand soap or liquid hand soap provided. There was no small size tower provided. There was no bathrobe! In one of the bedrooms, a box of paper tissue was provided instead of soft tissue!
4. Poor drainage – The washbasin was clogged. We asked the maintenance person to fix it but he failed. The next morning, we requested the hotel staff to address the issue, but nothing has been done.
5. Poor quality breakfast – The first morning, it was a buffet breakfast. The quality of the food was poor with the exception of the pancake. The fruit was not fresh, some tangerines were rotten as big black spots could be seen. The next morning, there were à la carte options. The quality of the food was better as it was freshly cooked. However, the same lot of rotten tangerines was still there!
6. Poor air conditioner maintenance – Excessive condensation caused water dripping from the aircon vent onto the desk. We requested a hotel maintenance staff to come to fix it, he came and just adjusted the aircon temperature up to 25°C. We requested him to wipe out the water droplets from the vent, but he refused. After repeated requests and complaints, he finally wiped out the water droplets.

The party who gave this hotel a 5-star rating should review their rating standard!

2026-03-03 • via Nuitee
M
Mulhaf • solo_traveller • my
9
2026-02-28 • via Nuitee
H
Hydar • couple • au
10
2026-02-25 • via Nuitee
S
Shahrul • couple • my
10
2026-02-22 • via Nuitee
K
Kek Ming • couple • au
8
Pros:

Good bed and pillow

Cons:

The hotel is little too dark, limited facilities and our shower drain is slightly blocked

2026-02-22 • via Nuitee
I
Izzah Darus • couple • my
10
Pros:

The comfortable and exclusive room like Old British design but use Smart house and modern facility in the room.

Cons:

Limited parking..only ground level parking only.

2026-02-14 • via Nuitee
F
Fay Chee • solo_traveller • my
9
Pros:

Friendly, smiley , helpful staffs and
Super clean rooms

Cons:

The air cond not cold enough

2026-02-12 • via Nuitee
J
jabeen • couple • gb
10
2026-02-11 • via Nuitee
M
Ma • couple • my
10
Pros:

food..room,facilities,overall good..n will repeat again

2026-02-10 • via Nuitee
Z
ZAINAL ARIFFIN • couple • my
9
Great stay
Pros:

Great breakfast

Cons:

Dark walls of the rooms

2026-02-09 • via Nuitee
M
Muhammad • family_with_children • my
10
2026-02-09 • via Nuitee
Z
Zunnur Ain • extended_group • de
6
An OK hotel that needs a lot of improvement to call itself 4 or 5 star hotel
Pros:

- good water flow at shower
- auto flush and bidet
- very friendly and accommodating reception and breakfast staffs
- fresh juice at the breakfast

Cons:

- no hand soap at the sink, this is super basic amenity that should be provided
- bad water clogging in shower
- light panel next to right side of bed not working
- poor lightning and light control
- room door looks cheap
- on our last day, buffet breakfast not available and only ala carte order but we’re only allow to order 1 item per menu option from main course, dessert & add on
- face scanning feels like unnecessary

2026-01-28 • via Nuitee
Z
Zulfakhri • couple • my
8
2026-01-26 • via Nuitee
K
Kato • couple • my
10
2026-01-26 • via Nuitee
F
Fatin Shaera • couple • my
10
2026-01-24 • via Nuitee
H
Han Geok • couple • my
3
2026-01-21 • via Nuitee
Y
Yoke Choong • family_with_children • my
7
2026-01-20 • via Nuitee