Hôtel Chez Jacqueline

Hotels
1er étage 72 rue Bernard Palissy , Tours , FR

listing image 1
Show all photos
Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Restaurant
Heating
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Central / ideal location
Friendly and helpful staff (generally)
Good value for money / good price-quality ratio
Clean or recently renovated rooms reported by some
Comfortable beds reported by multiple guests
Good/simple breakfast with quality products
Cons:
Maintenance and upkeep issues (worn towels, stained items, damaged joints, holes)
Inconsistent cleanliness reports
No elevator
Parking difficulties / no private parking
At least one serious front-desk incident requesting extra payment
Heating unavailable during certain hours
Street noise in some rooms

Categories

Cleanliness
1
Mixed but leaning negative: several guests praise cleanliness ('propreté irréprochable', 'Hôtel propre') while multiple reports cite poor upkeep (stained bathrobe, worn towels, 'propreté, pas entretenu').
Service
1
Mixed service sentiment: many comments praise the welcoming staff ('personnel accueillant', 'jeune femme à l'accueil très sympathique'), but there is at least one serious complaint about reception asking an early checkout and demanding extra payment at departure.
Location
1
Consistently positive: numerous mentions of ideal/central location, close to centre and station, easy access and good for sightseeing.
Room Quality
1
Mixed to negative: some comfortable beds and recent furnishings reported, but multiple notes about maintenance issues (holes, degraded joints, noisy street-facing rooms, too-soft mattress).
Amenities
1
Negative mentions: lack of elevator, limited/no parking, heating not available during certain hours, and some missing/defective fixtures (light above sink).
Value for Money
1
Generally positive: several guests remark on good/excellent value ('bon rapport qualité prix', 'Très bon rapport qualité prix').
Food and Beverage
1
Slightly positive: breakfasts described as good/simple with quality products by several guests, though a few could not have breakfast due to early departure.
Overall Experience
1
Overall mixed: many satisfied guests (comfortable stay, good location, friendly staff) but a few significant negative incidents (maintenance and an incident requesting extra payment) temper the overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-24 15:39

Property Description

Welcome to Hôtel Chez Jacqueline, your charming oasis in the heart of Tours!

Convenient Location
Situated just 984 feet from the train station and a short walk from the vibrant Old Town district, our hotel provides easy access to local attractions like the Basilica of Saint Martin and the Hotel Goüin Museum.

Comfortable Accommodations
Each room is thoughtfully designed with air conditioning, a desk, and a wardrobe to ensure your stay is both comfortable and convenient. Refresh in your private bathroom complete with a shower after a busy day exploring.

Delicious Dining Options
Start your day with a delightful breakfast featuring continental, buffet, or American choices, and enjoy a variety of beverages at our cozy bar and restaurant.

Embrace the perfect blend of comfort and location at Hôtel Chez Jacqueline - book your stay with us today!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
R
Radomír • extended_group • cz
8
2026-09-19 • via Nuitee
T
Thierry • solo_traveller • fr
6
2026-09-18 • via Nuitee
C
cindy • couple • fr
10
Pros:

Ont a tous aimé

Cons:

RAS

2026-09-17 • via Nuitee
L
Lucien • solo_traveller • fr
10
Pros:

L'accueil, situation géographique, la propreté le petit déjeuner.
Les propositions de visites

Cons:

Ras

2026-09-16 • via Nuitee
D
Désirée • solo_traveller • nl
10
2026-09-15 • via Nuitee
B
BASQUIN • solo_traveller • fr
10
2026-09-15 • via Nuitee
B
Berni_67 • couple • fr
9
Pros:

très bien situé au centre de Tours. Très bon petit déjeuner. Le personnel est aux petits soins.

2026-09-15 • via Nuitee
F
Fernandez • couple • fr
9
2026-09-14 • via Nuitee
M
Mylene • couple • fr
7
Cons:

Le petit déjeuner était moyen, vu le prix 13€: pas de grille pain, pas de fruits frais, peu de céréales et fruits à coques.

2026-09-14 • via Nuitee
C
Charles • solo_traveller • fr
7
2026-09-14 • via Nuitee
C
CARME • couple • es
8
2026-09-13 • via Nuitee
M
Mauro • couple • it
7
2026-09-12 • via Nuitee
A
Ann • couple • be
10
2026-09-12 • via Nuitee
M
Mansfield • solo_traveller • gb
6
Fair
Pros:

Location.
Staff.

Cons:

Broken bed
Broken shaving mirror
Missing half the shower door
Former sister restaurant operating seriously below normal standard

2026-09-11 • via Nuitee
L
Luc • solo_traveller • fr
9
2026-09-11 • via Nuitee
D
Danièle • couple • fr
8
bien
Pros:

hôtel bien placé au centre ville,
grande chambre, lit très confortable, matelas et oreillers agréables et confortables
calme dans la chambre
salle de petit déjeuner accueillante

Cons:

parking dans la rue facile car c'était le we, sinon .....
pas d'ascenseur, difficile de monter aux étages avec les valises!!

2026-09-09 • via Nuitee
G
Glenn • couple • fr
10
2026-09-08 • via Nuitee
R
Rossana • solo_traveller • it
8
2026-09-08 • via Nuitee
N
Nicole • couple • fr
10
Agréable bien rénové et propre on a passé une bonne nuit
Pros:

Le confort du grand lit et la propreté de la chambre

Cons:

Rien c’était parfait

2026-09-07 • via Nuitee
A
ARIANE • solo_traveller • fr
8
2026-09-06 • via Nuitee