Hôtel Chez Jacqueline

Hotels
1er étage 72 rue Bernard Palissy , Tours , fr

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Facilities

Non-smoking rooms
Air conditioning
Restaurant
Luggage storage
Express check-in/check-out
Safety deposit box
Soundproof rooms
Non-smoking throughout
Private check-in/check-out
Concierge service
See all facilities

Review Highlights

Pros:
Central / ideal location
Friendly and helpful staff (generally)
Good value for money / good price-quality ratio
Clean or recently renovated rooms reported by some
Comfortable beds reported by multiple guests
Good/simple breakfast with quality products
Cons:
Maintenance and upkeep issues (worn towels, stained items, damaged joints, holes)
Inconsistent cleanliness reports
No elevator
Parking difficulties / no private parking
At least one serious front-desk incident requesting extra payment
Heating unavailable during certain hours
Street noise in some rooms

Categories

Cleanliness
1
Mixed but leaning negative: several guests praise cleanliness ('propreté irréprochable', 'Hôtel propre') while multiple reports cite poor upkeep (stained bathrobe, worn towels, 'propreté, pas entretenu').
Service
1
Mixed service sentiment: many comments praise the welcoming staff ('personnel accueillant', 'jeune femme à l'accueil très sympathique'), but there is at least one serious complaint about reception asking an early checkout and demanding extra payment at departure.
Location
1
Consistently positive: numerous mentions of ideal/central location, close to centre and station, easy access and good for sightseeing.
Room Quality
1
Mixed to negative: some comfortable beds and recent furnishings reported, but multiple notes about maintenance issues (holes, degraded joints, noisy street-facing rooms, too-soft mattress).
Amenities
1
Negative mentions: lack of elevator, limited/no parking, heating not available during certain hours, and some missing/defective fixtures (light above sink).
Value for Money
1
Generally positive: several guests remark on good/excellent value ('bon rapport qualité prix', 'Très bon rapport qualité prix').
Food and Beverage
1
Slightly positive: breakfasts described as good/simple with quality products by several guests, though a few could not have breakfast due to early departure.
Overall Experience
1
Overall mixed: many satisfied guests (comfortable stay, good location, friendly staff) but a few significant negative incidents (maintenance and an incident requesting extra payment) temper the overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-24 15:39

Property Description

Welcome to Hôtel Chez Jacqueline, your charming oasis in the heart of Tours!

Convenient Location
Situated just 984 feet from the train station and a short walk from the vibrant Old Town district, our hotel provides easy access to local attractions like the Basilica of Saint Martin and the Hotel Goüin Museum.

Comfortable Accommodations
Each room is thoughtfully designed with air conditioning, a desk, and a wardrobe to ensure your stay is both comfortable and convenient. Refresh in your private bathroom complete with a shower after a busy day exploring.

Delicious Dining Options
Start your day with a delightful breakfast featuring continental, buffet, or American choices, and enjoy a variety of beverages at our cozy bar and restaurant.

Embrace the perfect blend of comfort and location at Hôtel Chez Jacqueline - book your stay with us today!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
F
Flora • couple • fr
8
2026-04-04 • via Nuitee
M
MARIA MERCEDES • couple • es
7
Estancia adecuada a las expectativas.
Pros:

La ubicación. Esta al lado de la catedral y 15 escasos minutos de las calles principales y cerca de la zona antigua de la ciudad.

Cons:

No tenía ascensor y las escaleras eran muy estrechas para las maletas. El personal fue muy amable y kos ayudo a subirlas a la habitación.

2026-04-03 • via Nuitee
G
Guikd • solo_traveller • fr
10
2026-04-02 • via Nuitee
V
van Nerven • solo_traveller • nl
8
Goede locatie,
Pros:

De locatie, goede beveiliging sleutelsysteem.

Cons:

Wat zuinig, 1 theezakje, versleten handdoeken.

2026-03-31 • via Nuitee
B
Béatrice • solo_traveller • fr
7
2026-03-30 • via Nuitee
C
Cécile • couple • fr
8
Pros:

Emplacement idéal. Le personnel de l'hôtel est efficace et agréable.

2026-03-30 • via Nuitee
B
Bokko • solo_traveller • nl
8
Pros:

Makkelijk bereikbaar

Cons:

Beetje lawaai

2026-03-29 • via Nuitee
N
nathalie • family_with_children • gb
8
Rapport qualité prix très interrompu
Pros:

La décoration très jolie, le calme, la situation centrale

Cons:

Ras

2026-03-29 • via Nuitee
U
UGUR • couple • fr
10
tout s'est bien déroulé
2026-03-29 • via Nuitee
L
Laetitia • solo_traveller • fr
8
2026-03-27 • via Nuitee
I
IZUMI • couple • jp
8
2026-03-27 • via Nuitee
M
Marion • couple • fr
7
We were only in Tours for one night and so the accommodation was adequate for our needs.
Pros:

Well located, clean & comfortable

Cons:

No lift upto second floor

2026-03-27 • via Nuitee
L
lange • couple • de
1
2026-03-23 • via Nuitee
T
Teo • solo_traveller • fr
8
2026-03-22 • via Nuitee
V
Vdn • solo_traveller • fr
5
2026-03-21 • via Nuitee
M
marc • couple • be
7
2026-03-20 • via Nuitee
C
christophe • couple • fr
10
2026-03-18 • via Nuitee
S
sebastien • couple • fr
8
Bien
Pros:

Bon petit déjeuner, propreté

Cons:

L étanchéité des fenêtres

2026-03-16 • via Nuitee
B
Bircan • family_with_children • tr
8
KOLAY LOKASYON YETERLI KONAKLAMA ALANI
Pros:

KAHVALTIYA KALAMADIK ERKEN CIKTIK

Cons:

SADECE İÇMEK İÇİN 1 SU OLSAYDI EN AZINDAN COK IYI OLURDU

2026-03-16 • via Nuitee
R
RACHEL • solo_traveller • fr
9
Parfait
Pros:

Emplacement idéal
Literie confortable
Personnel accueillant

Cons:

Il est compliqué de se garer autour de l’établissement

2026-03-14 • via Nuitee