The Grand Platinum Jakarta

Hotels
Jl. Kartini Raya No.57 RT.3/RW.2 Kartini, Sawah Besar , Central Jakarta , id

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Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean / very clean rooms
Friendly and helpful staff
Large, comfortable rooms and beds
New/modern furniture and good in-room amenities (smart TV)
Good breakfast mentioned by several guests
Wellness/jacuzzi and fast Wi‑Fi praised by some
Cons:
Food quality issues: not tasty, limited vegetarian options, and at least one report of food‑related illness
Remote/industrial location, far from city center and limited nearby services
Security concerns: reported theft from a room
Serious spa misconduct reported (unprofessional therapist offering sexual services)
Noise and lack of soundproofing; some lighting/ bathroom safety issues (slippery floor)

Categories

Cleanliness
1
Multiple guests explicitly praised cleanliness («Clean», «Very clean», «النظافة حسن التعامل»). Overall housekeeping is referenced positively across reviews.
Service
1
Staff are frequently described as friendly and helpful; several guests called out good service. However, a serious negative spa incident and a theft report reduce confidence in service consistency.
Location
1
Several reviews explicitly cite poor/remote location, industrial surroundings, long distance from center, lack of nearby amenities, and local dirtiness or safety concerns; a few note convenience to Old Jakarta but negatives dominate.
Room Quality
1
Rooms are repeatedly described as big, comfortable (large beds), new furniture and good amenities (smart TV); some noise and lighting/soundproof issues were reported but room comfort is generally positive.
Amenities
1
Mixed mentions: wellness/jacuzzi and fast Wi‑Fi are praised by some, but the spa massage experience was poor for at least one guest (unprofessional therapist). Net effect is neutral.
Value for Money
1
At least one guest explicitly called it great value for money and new hotel; others did not emphasize price strongly. Overall modestly positive perception of value.
Food and Beverage
1
Multiple complaints about food quality (not tasty, limited vegetarian options, one guest reported food‑related illness/diarrhea). Although breakfast was praised by some, negative food experiences are significant.
Overall Experience
1
Many guests enjoyed the new hotel, staff, rooms and breakfast, but serious issues (theft from a room, an unprofessional spa incident offering inappropriate services, food safety concerns, and location problems) produce an overall mixed-to-negative impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-04-14 04:18

Property Description

Experience luxury and comfort at The Grand Platinum Jakarta, your oasis in the heart of the bustling city!

Exquisite Accommodations
Unwind in our elegantly designed air-conditioned rooms, each equipped with modern amenities including a flat-screen TV, a safety deposit box, and a private bathroom complete with a bidet for your convenience.

Gourmet Dining
Indulge your palate with a delicious breakfast buffet featuring American, Asian, and local specialties at our on-site restaurant, ensuring a delightful start to your day.

Recreation and Relaxation
Take a refreshing dip in our indoor swimming pool or stay active in our state-of-the-art fitness center, making your stay both rejuvenating and invigorating.

Don’t miss out on the ultimate Jakarta experience—book your stay at The Grand Platinum Jakarta today!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
A
Ayobiyi • solo_traveller • gb
10
Spectacular!!!
Pros:

Clean with professional staff

Cons:

Nothing

2026-04-09 • via Nuitee
A
ATSUSHI • couple • jp
8
2026-04-08 • via Nuitee
E
Eng.Mohammed Omar • couple • eg
5
Pros:

Staff
And cleaning

Cons:

Bathroom are not good safe on walking or standing while its floor wet .. Risk of falling due to wet floor ... The floor is not made of non-slip ceramic.

And food , is not cooked well .. not tasty

2026-04-08 • via Nuitee
J
Jeroen • couple • nl
9
2026-04-04 • via Nuitee
S
Shahan • couple • gb
10
2026-04-02 • via Nuitee
R
RIDDHI • solo_traveller • sa
10
Pros:

Very clean hotel, great big room size

Cons:

Limited vegetarian dishes available at dinner so I ate elsewhere

2026-03-31 • via Nuitee
حسن • solo_traveller • sa
10
Pros:

Every thing

Cons:

Nothing

2026-03-30 • via Nuitee
A
Alif Arif Iskandar • solo_traveller • my
9
2026-03-27 • via Nuitee
I
Ignasi • solo_traveller • es
10
Great stay in a new hotel
Pros:

Big room, very comfortable bed, nice and clean amenities, everything was really good. Staff were very friendly and cared about the guest experience. If I go back to Jakarta this is one of the top choices. Great value for money, the hotel is new and the breakfast was very good. Will come back.

Cons:

Nothing, my experience was very positive. Thanks to all the staff for such a kind service.

2026-03-26 • via Nuitee
G
gsun360 • couple • ca
9
2026-03-21 • via Nuitee
S
Sergey • solo_traveller • kr
9
Pros:

Отель хороший. Персонал услужливый.
Отлично работал вай-фай.

Cons:

Местоположение не ахти… кругом ничего нет и в округе грязновато.

2026-03-01 • via Nuitee
J
Jay • couple • nl
10
2026-03-01 • via Nuitee
J
Jay • couple • nl
10
2026-03-01 • via Nuitee
R
Richard • couple • nl
10
2026-02-25 • via Nuitee
A
Agustinus • couple • id
9
2026-02-23 • via Nuitee
S
SANGHO • couple • kr
8
2026-02-22 • via Nuitee
A
Azeem • couple • my
5
Never again
Cons:

I’m honestly quite disappointed with the spa experience during my stay. The massage itself wasn’t good no proper aromatherapy, the oil wasn’t suitable, and the therapist didn’t seem skilled.What really made us uncomfortable was that the therapist openly offered “extra services” (a happy ending) to me and my friends. It felt very inappropriate and unprofessional.We reported it right away and appreciate that the manager refunded us and apologised. But the issue isn’t about the refund it’s about professionalism and whether this kind of thing is normal there. I hope this is properly looked into so it doesn’t happen to other guests.

2026-02-11 • via Nuitee
A
Amal • extended_group • sa
10
2026-02-09 • via Nuitee
A
Abbas • extended_group • au
10
2026-02-08 • via Nuitee
J
John Ganesha • couple • id
10
2026-01-30 • via Nuitee