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Facilities
Property facilities
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Health or beauty spa nearby
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Offsite parking discounted rates available
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Guest education on local ecosystems and culture
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Non-smoking rooms
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Air conditioning
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Restaurant
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Terrace
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Family rooms
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Fax/photocopying
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Tour desk
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Massage services
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Chapel/shrine
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Concierge service
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Outdoor furniture
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Fruits
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Spa/wellness center services
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Beauty Services
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Thermometers for guests provided by property
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Cooking class
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Free wired internet
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Snack bar/deli
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Self parking (surcharge)
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Pool sun loungers
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Offsite parking discounted rates available
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Beach yoga on site
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Internet access
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Housekeeping on request
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Private picnics
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Wine release events
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Reception hall
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Japanese garden
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Covered parking
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Health or beauty spa nearby
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Beach toys
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Charcoal grill
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Guest education on local ecosystems and culture
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Vegetarian menu options available
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Paddle boating nearby
Review Highlights
Categories
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Property Description
Escape to tranquility at Akalki Hotel y Centro Holistico, where beauty and relaxation blend flawlessly in Bacalar.
Serene Surroundings
Unwind in our lush garden and on the sun-kissed terrace, providing the perfect backdrop for relaxation and recharging your spirit.
Gourmet Dining
Savor delightful dishes at our on-site restaurant and bar, offering both à la carte and continental breakfast options to suit every palate.
Comfort & Convenience
Enjoy modern amenities including free WiFi, private parking, and spacious accommodations, some with stunning balconies and well-equipped private bathrooms.
Fill your vacation with adventure through local hiking and canoeing or simply indulge in the serenity of our holistic center. Book your escape now and create unforgettable memories at Akalki Hotel y Centro Holistico!
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Location
Guest Reviews
Habitación
Mi corta estancia
La cabaña con la vista a laguna, es perfecta!
Nada en especifico
Insuperable experiencia que invita a regresar.
TODO fue EXCELENTE 👌🏻
I absolutely love everything around and about this hotel. The temple was absolutely breathtaking 😍 a must see!
The staff went above and beyond to be kind and friendly, Anoinetta the host is one of the most beautiful humans I have ever met, her uncle and family made us feel like we were welcome and we were family
It was absolutely perfect in every way. There were things to do if you wanted and privacy if you did not.
Beautiful setting over the lagoon, especially our room with direct access to the lagoon. Able to watch the sunrise from our room.
The electricity went out for 24hrs during our stay, no explanations were provided or provisions made to help with this until we asked, and then only a few candles and fairy lights provided. We had no hot water or WiFi during this time, and I think the staff could have done more to compensate for this inconvenience - such as a free dinner or even drinks or an offer on their spa/massage facilities. We ate dinner in the dark, and I appreciate the staff worked hard to even cook and we tipped accordingly, but I felt disappointed in how they handled the blackout.
Also, the person checking us in the night before gave us very little info on our stay, such as breakfast details or how to book a spa treatment or where the spa even was. The pillows in the room also I'm afraid were the most uncomfortable I've ever encountered in a hotel, especially where the room is expensive. I think this resort is starting out and focusing on extras such as morning yoga and herbal tea at your door which are lovely, but have not yet managed to perfect the basics. I'd rather forgo tea and yoga and have clear spa details and due compensation when the electricity is down.
We absolutely loved the waterfront bungalow, you can hop right in every morning. The view is stunning and the room was beautiful. The beds were very comfortable as well!
We did not have any hot water 50% of the time. Mornings we got some, and at night time chances were better. They simply need to replace their electric water heaters with new ones. They also charge you to bring in food and alcohol to your room, just an FYI.
The other thing that is more difficult to put into words, was the vibe. We kind of felt judged by some of the staff. Most of the staff, was great, but we had a couple of moments where we felt dismissed and a bother to some people. That being said, we still really enjoyed the hotel, I just expected a bit more for the cost that we paid.
Food was amazing, staff was great and helpful. Room was situated nicely over the lagoon.
Room’s proximity to neighbours. Could have a bit more privacy
Cabanas where cool
Cabanas need air conditioning
On the lagoon
It was like the staff was on vacation, slow service for the amount of money I spent to stay there. Every food order was incorrect.
No ac in the over water bungalows, and the mosquitoes are bad.
The location
Service was extremely slow. You'd think the staff was on vacation too. The food was extremely expensive. No air-conditioned bungalows, mosquitoes ate horrible. Repellent provided didn't work at all. Will never stay there again
Dream Vacation on Overlagoon Bungalows,
just jump from room into Bacalar Lagoon,
very friendly for non-swimmers as property offers complimentary life jackets and kayaks
Great retreat on water. Very peaceful. Great staff who are very receptive.
Nothing
Everything was excellent, just perfect. I recommend with eyes closed, definitely the highlight of our trip.
We liked everything.
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