Royal Lancaster London

Hotels
10 (6636 reviews)
Lancaster Terrace , London , gb

listing image 1
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Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean rooms
Excellent service
Great location
Comfortable room quality
Good amenities
Delicious food
Cons:
Small room size
Delay in service on departure

Categories

Cleanliness
10
Multiple mentions of clean rooms and immaculate suites.
Service
10
Exceptional service noted throughout various reviews, with specific staff praised.
Location
10
Ideal location mentioned multiple times, easily accessible with good views.
Room Quality
10
Rooms described as comfortable and well-designed, with great views observed.
Amenities
10
Facilities like the gym could be improved, but overall amenities were appreciated.
Value for Money
10
General satisfaction with value despite some minor service delays.
Food and Beverage
10
Breakfast received high praise, but some areas of improvement noted.
Overall Experience
10
Overall outstanding experiences highlighted, with repeat visits anticipated.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 03:32

Property Description

Luxurious 5-Star London Hotel

Breath-Taking Views: Enjoy stunning views of the London skyline from this quiet 5-star hotel next to Hyde Park.

Exceptional Amenities: Indulge in the free 24/7 gym, two award-winning restaurants, and soundproofed rooms with Smart TVs and heated bathroom floors.

Culinary Delights: Experience authentic Thai cuisine at the Nipa Restaurant, rich meals at the Island Grill, and traditional afternoon tea at the Park Restaurant.

Make your London stay unforgettable at the Royal Lancaster London.

Important information:

Please note that private parking is available at the property.

Please note that the gym is for guests aged 18 and over only.

For nonrefundable booking, the cardholder must be present with the card used to make the payment at the hotel at the time of check-in.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. No extra charges.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 2 years old and over stay for £75 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is needed) and costs GBP 55 per day.

Location

Guest Reviews

10
Based on 6636 reviews
Cleanliness: 10
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
J
Jose Abeleira • couple • gb
9
2026-02-28 • via Nuitee
J
Jeanette • couple • gb
10
Pros:

Location, friendly and helpful staff, comfy beds & clean room

Cons:

All fab

2026-02-28 • via Nuitee
S
Suet Wah Regina • couple • hk
10
2026-02-28 • via Nuitee
S
Suet Wah Regina • couple • hk
10
十分愉快
Pros:

接待的員工熱誠有禮! 房間內放了贺年卡和甜點，適逢生日又送上小蛋糕，令人驚喜！房間清潔景觀優美！

Cons:

沒有

2026-02-28 • via Nuitee
M
mathew • solo_traveller • gb
10
2026-02-27 • via Nuitee
J
Juha • family_with_children • fi
9
Sopii hyvin perheille.
Pros:

Hyvä sijainti Hyde parkin vieressä. Metron sisäänkäynti vieressä. Vasta uusitut sisätilat. Aika hyvä aamiainen. Kivat huoneet.

2026-02-27 • via Nuitee
S
Souhaib • couple • sa
8
2026-02-27 • via Nuitee
M
mesut • extended_group • tr
9
2026-02-26 • via Nuitee
J
Jasmine Min Jee • solo_traveller • my
10
Pros:

Location was extremely central. Staff were so lovely. View from my room was amazing
I would definitely return

Cons:

Absolutely nothing to complain. Place was perfect

2026-02-26 • via Nuitee
S
suegI2608PE • Couples
10
Amazing!!
Pros:

Upon our arrival at The Royal Lancaster, our whole experience started with a warm welcome from the concierge through to Mia Wong who was our Guest Relations Executive.
Nothing was too much trouble and throughout our stay we were greeted with kindness and catered for, beyond our expectations.
The Royal Lancaster is of a very high standard as was our incredible meals in the restaurants situated in the hotel.
We will visit The Royal Lancaster again as it made such a positive impression and a very long lasting memorable event that we will remember for a very long time.
Thank you to ALL the staff.
We are looking forward to booking again soon.

2026-02-25 • via Tripadvisor
G
Goldsue • Couples
10
Short but sweet visit
Pros:

Had a lovely stay at this hotel, although due to circumstances why were in London it was a fleeting visit, the rooms are immaculate, the bedding was pure white and the beds were so comfortable, the bathroom was spotless and the white company toiletries were a treat, they smelt so lovely, on to the rest of the hotel , there is not an area of this hotel I could criticise, from the doorman , the receptionist the bar staff and the concierge, everyone was really helpful.
We ate in the Italian restaurant and the food was very tasty and the area relaxing, I would not hesitate using this hotel again.
Just a quick note , car parking is limited and I could not gain access from the car park through the rear door, ended up have to walk down the ramp in the pouring rain, but I’m sure this is not normally the case.

2026-02-25 • via Tripadvisor
T
tripjesenco • Family
10
a wonderful stay
Pros:

We felt welcome at the hotel from the very first moment. All of the staff were incredibly friendly and attentive, making our stay truly special. A very special thank you to Rachel Cabirol for her kindness and professionalism.

Our room was absolutely beautiful, and we were extremely happy with every detail. We also deeply appreciated the thoughtful gesture for our son’s birthday — the cake and balloons were such a wonderful surprise, and he was absolutely delighted.

The location was excellent, right next to Hyde Park, which made it perfect for exploring the city. The breakfast was also outstanding, with a great selection and high quality.

Everyone at the hotel was exceptionally kind, which made our experience even more memorable.

We will definitely return in the future and highly recommend this hotel to others.

2026-02-25 • via Tripadvisor
S
StefanHSweden • Couples • Nacka
10
One of Londons best hotel!
Pros:

Absolutely a five star hotel! Very good service, all hotel staff contribute to a very nice welcome and atmosphere. The hotels restaurants including afternoon Tea and lounge bar deliver high class food and drinks. The breakfast service, brilliant service and very good breakfast. Hotel room very nice and lovely views of London city. We will return😀

2026-02-25 • via Tripadvisor
J
john • solo_traveller • sg
10
Pros:

The breakfast service was so attentive and friendly .

2026-02-25 • via Nuitee
S
Stefan • solo_traveller • se
10
One of Londons best hotels! Perfect service, breakfast, dinner and very good hotel room with view!
Pros:

Very good service, all hotel staff contribute to a very nice welcome and atmosphere. The hotels restaurants including the lounge bar deliver a high class food and drink. The breakfast service, brilliant service and very good breakfast. Hotel room very nice and lovely views of London city. We will return!

2026-02-25 • via Nuitee
B
Bader • couple • ae
9
2026-02-24 • via Nuitee
Y
Yafei • extended_group • cn
10
Generally fantastic. I would recommend this hotel to others.
Pros:

The hotel is in a quiet neighborhood with convenient transport. It’s only a 2–3 minute walk to Lancaster Gate Station on the Central Line, and less than 10 minutes on foot to Paddington Station.
Overall, the hotel is very clean. The room has a comfortable desk and a small sofa. I especially love the large glass windows, which offer a view of Hyde Park.

Cons:

1. The room lacks space for luggage. Especially for international travelers like us, who usually have two suitcases, there is no proper place to put them. We had to open them on the carpet in front of the TV, which made the hallway very narrow.
2. I stayed in a double room, but the bathroom did not have a separate shower; instead, it had a small bathtub with only half a glass screen for water protection. Taking a shower felt a bit cramped.
3. On the second day after checking in, we returned after a full day of sightseeing, only to find housekeeping staff opening the door to clean our room at around 8 pm. Exhausted from the trip, we had to wait for them to finish, which should have been done during the day. After I complained at the front desk, a manager named Maggie came to my room to apologize and later brought fruit and salad. For the rest of our stay, the room was always clean when we came back.

2026-02-24 • via Nuitee
A
Awdhah • couple • kw
9
2026-02-24 • via Nuitee
Élida • couple • br
10
2026-02-24 • via Nuitee
B
Brooke • couple • gb
10
2026-02-24 • via Nuitee