Sheraton Charlotte Hotel

Hotels
•
Sheraton
8.2 (2813 reviews)
555 South McDowell Street, South Tower , Charlotte , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Comfortable rooms
Cons:
High food prices
Crowding during events

Categories

Cleanliness
8.03
Generally clean, but some complaints about room assignments and amenities.
Service
8.8
Staff were friendly and helpful, with notable mentions of excellent service.
Location
8.54
Great location with easy access to downtown and attractions.
Room Quality
8.49
Rooms were spacious and comfortable, as per guest feedback.
Amenities
8.02
Amenities were good, but pricing for food and drink received negative remarks.
Value for Money
7.98
Good value overall, but some felt food pricing was high.
Food and Beverage
7.53
Pricing was considered high for food and drinks.
Overall Experience
8.2
Overall good experience despite some issues, satisfaction with stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 11:44

Property Description

Luxurious Stay in Charlotte Business District

Convenient Location: Located just minutes away from the Charlotte Convention Center, this Sheraton Charlotte hotel is perfect for business travelers.

Modern Amenities: Enjoy a comfortable stay with a flat-screen TV, free WiFi, and a well-equipped fitness center.

Nearby Attractions: Explore Charlotte with ease as the hotel is close to the Charlotte Motor Speedway, historic South End district, Mint Museum of Art, and Bank of America Stadium.

Book your stay at Sheraton Charlotte now for an unforgettable experience in Charlotte!

Important information:

Please note that guests must be 21 years of age to check in.

Availability and hours of operation in food outlets are subject to change.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Tue, Sep 30, 2025 until Fri, May 29, 2026

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 25 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for US$25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 2813 reviews
Cleanliness: 8.03
Service: 8.8
Location: 8.54
Room Quality: 8.49
Amenities: 8.02
Value for Money: 7.98
Food and Beverage: 7.53
Overall Experience: 8.2
K
Kayatana • family_with_children • gb
10
2026-02-13 • via Nuitee
N
Nicklas • solo_traveller • se
10
2026-02-11 • via Nuitee
H
hilton • solo_traveller • bs
4
No good
Pros:

The bar

Cons:

The doorman and staff at front desk not friendly

2026-02-10 • via Nuitee
M
Maggymuffin • Business • Albuquerque, New Mexico
10
I would stay here again
Pros:

The corner room is large and very nicely decorated! There is actually shelf space in the bathroom which is usually lacking in other hotels. The bed was very comfortable and the meeting spaces were perfect. The front desk/manager(?)) Tony and the lady (don’t know name) were so incredibly nice and helpful!!! Great location as well.

2026-01-29 • via Tripadvisor
J
JACQUES • solo_traveller • us
10
2026-01-29 • via Nuitee
J
Jason • family_with_children • us
4
2026-01-26 • via Nuitee
J
Jordan • extended_group • us
10
2026-01-26 • via Nuitee
L
Luis • couple • us
10
2026-01-25 • via Nuitee
P
Pamela • family_with_children • us
7
2026-01-23 • via Nuitee
K
Kristin • family_with_children • us
9
Love the Charlotte Sheraton. Hope to stay here again
Pros:

Excellent location and the staff were wonderful. They even found my daughter’s specialty pillow case in the lost and found.

Cons:

Some broken things in the room like toilet paper holder.

2026-01-22 • via Nuitee
L
Lev • couple • us
8
Was nice
Pros:

Cleanliness

Cons:

Pay for parking

2026-01-20 • via Nuitee
M
Marilyn • couple • us
9
2026-01-20 • via Nuitee
A
Alan • solo_traveller • us
8
2026-01-20 • via Nuitee
C
Carrie • family_with_children • us
6
Hoped for more
Cons:

Horrible view, slow elevators, no kid friendly pool and inside pool closed. USB chargers didn’t work.

2026-01-19 • via Nuitee
N
Nadir • solo_traveller • us
1
Terrible.
Pros:

Nothing

Cons:

Everything

2026-01-19 • via Nuitee
M
Missy • solo_traveller • us
1
Worst in my life. Stay in hotels frequently and this was by far the worst ever.
Pros:

Having a hard time finding something I liked. The bartender was nice.

Cons:

The check-in process was awful. Staff did not explain policies and procedures. Room was dirty. Shower curtain kept falling down. Ice in the ice machine tasted like mold. Poor management.

2026-01-19 • via Nuitee
T
Troy • extended_group • us
7
Too uninformed
Pros:

Comfortable. The lady at the front was great.

Cons:

$25 to park is crazy to plain common folk from a small town visiting a city. Booking doesn’t let you know that there is a $100 hold when you stay there. It almost caused me an inconvenience. You need to let people know ahead of time so they can choose to not stay instead of getting hung up.

2026-01-19 • via Nuitee
B
Beatriz • extended_group • us
10
2026-01-19 • via Nuitee
S
Samir • couple • dk
4
2026-01-19 • via Nuitee
E
Emely • extended_group • us
8
2026-01-19 • via Nuitee