The Lansbury Heritage Hotel By Sunday - Canary Wharf London

Hotels
•
Belvilla
8.8 (2902 reviews)
117 Poplar High Street , London , gb

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Great location
Comfortable accommodations
Cons:
Inconsistent service
Spa amenities lacking
Variable breakfast quality

Categories

Cleanliness
8.46
Clean room noted by multiple reviews, but some inconsistencies mentioned in service aspects.
Service
9.43
Staff were friendly and accommodating, with several positive mentions of their helpfulness.
Location
9.27
Convenient location near attractions and public transport noted positively.
Room Quality
8.72
Rooms described as spacious and comfortable, though some noted discrepancies in size perception.
Amenities
8.25
Some amenities lacking as the spa facilities were not available, impacting overall enjoyment.
Value for Money
8.71
Mixed feelings on pricing, overall not representing great value for the price adjusting based on feedback.
Food and Beverage
8.56
Food quality praised, but specific complaints about breakfast offerings were mentioned.
Overall Experience
9.03
Most guests had a very positive stay with minor complaints that did not heavily detract from their overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 03:28

Property Description

Luxurious Boutique Accommodation
Located in London near Canary Wharf, Lansbury Heritage Hotel offers elegant rooms with free spa access and a fitness room. The property's proximity to the DLR network and O2 Arena makes it a prime choice for travelers.

Chic Rooms and Spa Access
Each air-conditioned room includes modern amenities like a flat-screen TV, minibar, and luxurious en-suite bathrooms with L’Occitane toiletries. Guests can unwind with complimentary tea and coffee in their cozy rooms.

Convenient Location
With the Olympic Stadium and Victoria Park just a few kilometers away, and London City Airport within easy reach, Lansbury Heritage Hotel is the perfect base for exploring the vibrant city of London.

Book now for a memorable stay at Lansbury Heritage Hotel in London!

Important information:

Please note that guests under 18 years old are not allowed in CLUB ROOMS for health and safety reasons.

At check-in debit or credit card will be pre-authorized with GBP 50 to cover any possible incidentals. The pre-authorization will hold the funds until check-out, at which time the amount actually incurred during the stay will be charged. Pre-authorized amounts may take up to 14 days after departure to be released by the bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Please note that for advance purchase bookings, the cardholder has to be present upon check-in.

Due to the limited number of extra beds available, guests are kindly asked to contact the hotel directly if an extra bed is needed. This will incur a charge of £30 per night.

Please note that this property does not accept cash payments. When booking 5 rooms or more, different policies and additional supplements may apply.

Children under the age of 18 years are not allowed to access the Steam room and Sauna due to health and safety reasons.

The gym and steam sauna facilities are not wheelchair accessible.

All windows at the property are closed because of the building structure. They cannot be opened.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
This property is located in a residential area, and guests are asked to refrain from excessive noise.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 10 years old stay for free when using an existing bed.
    People no matter the age stay for £30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is needed) and costs GBP 25 per day.

Location

Guest Reviews

8.8
Based on 2902 reviews
Cleanliness: 8.46
Service: 9.43
Location: 9.27
Room Quality: 8.72
Amenities: 8.25
Value for Money: 8.71
Food and Beverage: 8.56
Overall Experience: 9.03
T
Tara • couple • gb
8
2026-03-21 • via Nuitee
S
Susan • solo_traveller • gb
8
Hotel lovely reception staff lovely restaurant was slow.
Pros:

The design.

Cons:

If the restaurant is part of the hotel. It was incredibly slow. I went down to order and paid to have it delivered to my room. They told me 10-15 minutes. It’s was 45 minutes !! I had to go down to collect it myself. This lateness meant I could not eat it all as I had to sleep. So it was wasted. It is in a fairly noisy area very early in the morning. I may have just been unfortunate that refuse was being collected.

2026-03-20 • via Nuitee
M
martin • couple • gb
5
2026-03-18 • via Nuitee
E
Emma • couple • gb
9
We enjoyed our stay and would definitely go back
Pros:

Lovely clean room and hotel, friendly staff and good location for getting into the 02

Cons:

It would of been nice to of had a separate bar area to the restaurant

2026-03-17 • via Nuitee
A
Aleksandra • couple • pl
7
Pokój był przestronny i dość dobrze wyposażony. Niestye śniadania pozostawiają wiele do życzenia. Stoliki nie są sprząta
Pros:

Budynek jest bardzo ładny, stary

2026-03-17 • via Nuitee
M
Mark • family_with_children • gb
8
2026-03-16 • via Nuitee
K
Karen • couple • gb
10
Pros:

Location .food... hotel was fantastic

Cons:

Nothing

2026-03-16 • via Nuitee
I
Ida • couple • gb
10
Pros:

Clean. Lovely rooms. Nice staff. E have stayed in 3 different room types. Been here 5 times now. Had no complimentary upgrades but may be because the hotel may have been full.

2026-03-15 • via Nuitee
I
Ibrahim • couple • gb
5
Good location but a lot of room for improvement with regards to breakfast, service and cleanliness
Pros:

The front desk person when we came in was friendly and informative. The foyer area was very well presented and the bed was comfortable and a good location for the 02

Cons:

The breakfast was very disappointing - the allergens we had didn't seem to have been taken on board much. One of us is gluten intolerant, but was told about vegan options instead. After gluten intolerence was clarified, the staff member didn't ask what we'd like but just brought us out food that we didn't necessarily want - communication here would have improved the experience, as if they'd told us what they could offer and ask us what we wanted, we could have saved food waste. New plates were brought out in front of us but the top one was dirty and the staff member just laughed and brushed the dirt off before putting them down, which made us unsure of the cleanliness.

There were stains on the carpet, the lights were hard to work out. We needed instructions on how to work them but these weren't provided. The air conditioning was filthy and there were no instructions for how to work the shower, which was also confusing. There was a large crack in the window.

The lift situation was not explained before we arrived (the main lift only went up to level 2, and a slower, hydrolic lift then took you up to level 3) and there was no signage on where the stairs were, so if you wanted to just go up the first lift, it didn't seem possible to then take the stairs up to level 3. It seemed you either had to do all stairs one way, or all lift one way. The person on the front desk when we left, didn't seem that bothered when we left. We also weren't told beforehand we would need to put down a £50 safety deposit, which I still have not received back 6 days later.

2026-03-15 • via Nuitee
C
Clare • family_with_children • gb
10
Pros:

Wonderful character, superb decor and friendly staff.

2026-03-13 • via Nuitee
G
Gemma • couple • gb
9
Lovely stay, would definitely come back. However I’d probably bring a little fan with me just incase.
Pros:

I upgraded as it was a special occasion so I liked how our room was on a different level to the bathroom and getting ready. The decor was so nice, we felt very premium within our stay.
The light situation was so handy! Birthday decorations were lovely too.

Cons:

I only had two issues, the stairs in our rooms were very slippery if you were in socks. Fine for going up and down in barefoot or shoes.
The temperature of the room kept changing even after waiting the advised 20 minutes in the instructions. So we kept getting very warm.

2026-03-12 • via Nuitee
P
Philip • family_with_children • gb
9
2026-03-11 • via Nuitee
L
Liam • couple • gb
10
2026-03-11 • via Nuitee
I
Ida • couple • gb
10
Pros:

It’s a beautiful hotel. We have stayed in three different types of rooms over four times we have stayed here five times. We have never had been offeredmen

Cons:

The second visit was a bit of a disaster when my husband slipped in the shower ab

2026-03-11 • via Nuitee
I
India • solo_traveller • gb
5
Poor
Pros:

The room was nice and close
to the o2 and train station

Cons:

Tv didn’t work
payed extra £20 for a decorated room (it had 3 small balloons and a few petals on the bed) not worth the £20

Got to the hotel at 2pm sat outside to wait for our room food was left in an opened box in the middle of the walk way ( sauces and packs of chicken ) none fresh was left out for way over an hour with no cover and not chilled which is a health and safety risk the food was also accessible by anyone so anyone could do anything to it as no one was around
have tried to contact the hotel and no luck

also got told landmark view our view was off someone’s house

2026-03-11 • via Nuitee
P
Piccardo • solo_traveller • it
3
2026-03-11 • via Nuitee
A
Andrea • family_with_children • it
8
Hotel molto curato, un po troppo fuori mano per visitare il centro di Londra. Ottimo per O2 Arena
Pros:

La cortesia dello staff, sia in struttura che al ristorante

Cons:

Migliorerei la varietà della colazione

2026-03-10 • via Nuitee
S
Sam • couple • gb
6
Comfortable but not sure the price was worth what we got.
Pros:

Location and room was nice

Cons:

Small things like no light bulb in bedside table, small dining area. Went down for a drink mid afternoon and felt like we’d interrupted a family meal so didn’t feel overly comfortable in the bar.
Bed mattress was in need of changing, wasn’t the best night sleep.
Staff however were very friendly.

2026-03-10 • via Nuitee
T
Tom • solo_traveller • gb
8
2026-03-09 • via Nuitee
D
Dennis • couple • gb
10
Very good value for money
Pros:

Close to the O2 arena, room was spacious and hotel felt classy despite being very reasonably priced

2026-03-08 • via Nuitee