The Ramsey Hotel and Convention Center Pigeon Forge

Hotels
9 (4011 reviews)
3230 Parkway P.O. Box 1383 , Pigeon Forge , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Clean
Great location
Friendly staff
Good breakfast
Cons:
Dirty facilities
Noisy environment
Poorly maintained rooms

Categories

Cleanliness
8.33
Several mentions of dirty pool and unclean bathroom; requires improvement.
Service
9.8
Friendly and helpful staff noted in multiple reviews.
Location
9.84
Location praised across multiple reviews as great.
Room Quality
8.79
Some rooms clean but need updates; average experience described.
Amenities
8.82
Pool was highlighted positively, but some amenities were lacking.
Value for Money
8.78
Perceived high cost for average experience mentioned.
Food and Beverage
8.33
Breakfast noted as typical, with some reviews finding it lacking.
Overall Experience
9.3
Mixed reviews overall but with positive aspects that lead to a generally good experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 06:10

Property Description

Luxurious Accommodations
Experience comfort and style at The Ramsey in Pigeon Forge, Tennessee. Enjoy well-appointed guest rooms with modern amenities including LCD TVs, Keurig coffee makers, and Bath & Body bath amenities.

Exciting On-Site Activities
Indulge in the 24-hour indoor heated pool, relax in the hot tub, or catch a family movie at the fire pit patio. Stay active at the fitness center or stay productive at the business center. Free WiFi is available throughout the property for your convenience.

Convenient Location
Located near top attractions like Old Mill and Dollywood, The Ramsey is the perfect base for exploring Pigeon Forge. With a complimentary buffet breakfast to start your day, your Tennessee adventure awaits at The Ramsey.

Important information:

When booking 11 rooms or more, guests will need to contact the hotel for group sales department. Guests can't book multiple reservations with the threshold of 10 rooms.

The Ramsey Hotel & Convention Center is a Small Dog Friendly Hotel that welcomes small dogs up to 40 lbs. Small dogs are charged at $40.00 plus tax NIGHTLY, per small dog and the guest is charged an additional and refundable $250.00 incidental deposit, per reservation. A maximum of two small dogs per guest room is permitted. Strictly no other kind of pet is permitted on property. Guests that do NOT register their small dog(s) are subject to a $500.00 plus tax penalty.

Small dogs may be left unattended in the guest room, however, no stayover service will be completed by housekeeping if there is/are dog(s) in the guest’s room.

Moreover, if the small dog(s) become(s) a noise disturbance to other guests, or the Ramsey Hotel & Convention Center management; front desk; or any Ramsey Hotel & Convention Center employee, receives other small dog-related complaints from the guest’s room, the guest must return to take their small dog(s) with them.

Further, the Ramsey Hotel will NOT release the $250 incidental deposit in the event of small dog(s) damaging the room and its contents by, but not limited to, urinating; fouling; hair-shedding etc and/or causing a noise disturbance that is not attended to by the guest(s). Small dogs are permitted in specific rooms only; small dog-friendly rooms can be requested by contacting the Ramsey Hotel's direct line (865) 428-2700. Small dogs are NOT permitted in the breakfast/lounge area and in the pool area beyond the pool gate, per public health laws.

Registered service animals, that are dogs, are welcome in accordance with current ADA standards. Emotional support animals, that are dogs, are NOT considered to be service animals by the ADA, or the Ramsey Hotel & Convention Center . A guest, whose registered service animal is a noise disturbance or causes damage to the room and its contents as outlined above, will also be subject to the same $250.00 cleaning fee. Please visit ADA.gov for more information. https://www.ada.gov/service_animals_2010.htm

The property will be renovating from January 19 2026 to April 20 2026 (completion date subject to change).
The following areas are affected: Select guestrooms

During upgrading, the hotel will make every effort to minimize noise and disturbance.

The following facilities are closed on Monday, Tuesday, Wednesday, and Sunday:
Bar/lounge
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9
Based on 4011 reviews
Cleanliness: 8.33
Service: 9.8
Location: 9.84
Room Quality: 8.79
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 8.33
Overall Experience: 9.3
D
David l • solo_traveller • us
10
Absolutely wonderful
Pros:

Everything, it was so clean

Cons:

Nothing

2026-02-14 • via Nuitee
C
Carssia • family_with_children • us
10
2026-02-12 • via Nuitee
T
Terri • extended_group • us
7
The worst pet policy! $75/night plus $250 deposit due on checkin!
Pros:

Breakfast was good. I’ve had better. I like that it was served until 10 am.

Cons:

The eggs were a little rubbery. Otherwise a typical breakfast bar.

2026-02-11 • via Nuitee
H
Hart • solo_traveller • us
9
Pros:

The reception was great We will have a return stay. Thanks 😊

2026-02-11 • via Nuitee
E
Excursion60855741365 • Family
10
Family birthday trip
Pros:

Everything was awesome! Staff was super nice, breakfast was great! And the pool was awesome, they have a movie playing at night for the kids snd popcorn each night!

2026-02-08 • via Tripadvisor
B
betsy • family_with_children • us
10
2026-02-08 • via Nuitee
G
Gcbt83 • Friends getaway
10
Great Hotel with incredible Customer Service
Pros:

We had the best experience at The Ramsey hotel. We were there during a major snowstorm and the hotel was the perfect spot to be snowed in.

Customer service was incredible, the rooms were spacious, clean and comfortable and the location was in the middle of the strip.We enjoyed the hot tub even with how busy it was and had a delicious breakfast each morning. I highly recommend the Ramsey hotel.

A shout out to the staff members Gabe and Sam for impeccable customer service.

We'll be back for sure!

2026-02-03 • via Tripadvisor
E
E2032RIrona • Couples
10
Nice place.
Pros:

Nice clean rooms. The staff was friendly, but the only thing I would complain about was the kids running up and down the halls at night.

2026-02-02 • via Tripadvisor
C
C257DUtaylorc • Business
10
Went for conference; facilities and staff excellent
Pros:

Went for a conference; Sammy, Karl, and Pamela were excellent very thankful for their help through the weekend. Great place to stay. Excellent pool area, staff were friendly and the conference center was everything we needed and more for our event

2026-02-01 • via Tripadvisor
P
PastorKen912 • Family • Paris, Kentucky
10
The New Hot Spot In Pigeon Forge
Pros:

Wonderful!!!! Everything was pleasant. Every staff member greats you with a smile and a helping hand. The breakfast is great. The Family Suite was awesome as my kids got the best of both worlds their grandparents and parents all within the same vicinity. The movies poolside and free popcorn was a added bonus. The Ramsey is the new hot spot in Pigeon Forge. From a family of travel agents. True Escapes Travel.

2026-01-31 • via Tripadvisor
I
Izaguirre • extended_group • us
8
Pros:

Location

Cons:

Broken laundry, dirty room when arrived

2026-01-31 • via Nuitee
A
Ana • solo_traveller • us
10
2026-01-27 • via Nuitee
K
katie • solo_traveller • us
8
I enjoyed it. I will be staying again but i hated that i didn't get to sleep.
Pros:

staff was great.

Cons:

The noise. The people next to me screamed all night long from 11pm through 4am. I was not able to sleep I got with the staff the next day. The staff was very sweet.

2026-01-26 • via Nuitee
M
M9170LFjamesa • Family
10
Wonderful place to stay
Pros:

The hotel is beautiful and filled with amazing staff. It was everything my family needed for our little getaway. The movie by the pool was great.

2026-01-23 • via Tripadvisor
J
Jonathan • family_with_children • us
10
2026-01-22 • via Nuitee
B
Budman20 • solo_traveller • us
2
Pros:

24 hour pool and hot tub

Cons:

The bar was closed

2026-01-22 • via Nuitee
W
Whitney • family_with_children • us
7
2026-01-20 • via Nuitee
D
David • couple • us
10
Pros:

Clean, comfy close to everything

Cons:

Nothing

2026-01-20 • via Nuitee
C
curl • extended_group • us
10
2026-01-20 • via Nuitee
J
Jackie • couple • us
10
Pros:

The breakfast was really good.
The room was clean and comfortable.

2026-01-20 • via Nuitee