The Onyx Apartment Hotel by NEWMARK

Hotels
•
Newmark Hotels, Reserves and Lodges
8.9 (2141 reviews)
57 Heerengracht Street , Cape Town , za

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Clean and functional rooms
Friendly staff
Cons:
Service delays
Limitations with breakfast

Categories

Cleanliness
8.84
Clean and functional rooms mentioned positively by several reviewers.
Service
9.01
Staff described as professional and friendly, although some service issues reported.
Location
9.35
Central location highlighted by multiple reviewers.
Room Quality
8.8
Rooms described as lovely and well-appointed, but some concerns about bathroom size.
Amenities
8.83
Amenities such as the lounge and spa noted as positive aspects.
Value for Money
8.79
Generally viewed as good value, though some found prices high.
Food and Beverage
8.34
Breakfast arrangements mentioned as limiting, but overall quality noted.
Overall Experience
9.22
Despite some negatives, a generally enjoyable stay was expressed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 02:57

Property Description

Luxurious Accommodation with Spectacular Views
Located in Cape Town Foreshore, The Onyx offers modern units with free WiFi, kitchen, and flat-screen TV. Enjoy the convenience of onsite dining at MRKT, featuring locally sourced ingredients. Unwind at the terrace, outdoor pool, gym, and spa facilities.
Convenient Location and Nearby Attractions
Just steps away from CTICC and a short drive from Long Street, the hotel is centrally situated for business and leisure travelers. Explore nearby attractions like V&A Waterfront and Table Mountain.
Exceptional Dining and Wellness Experience
Indulge in fresh, artisanal meals at MRKT and take advantage of the deli for in-room cooking. Relax with spa services and stay active at the gym. Book now for a memorable stay at The Onyx!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children from 3 years old to 11 years old stay for ZAR 850 per person per night when using an available extra bed.
    People 12 years old and over stay for ZAR 1,250 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 2141 reviews
Cleanliness: 8.84
Service: 9.01
Location: 9.35
Room Quality: 8.8
Amenities: 8.83
Value for Money: 8.79
Food and Beverage: 8.34
Overall Experience: 9.22
N
Ngiap Chye • extended_group • sg
8
Pros:

The room layout.

Cons:

NIL

2026-03-14 • via Nuitee
Z
ZavN • solo_traveller • sg
9
2026-03-14 • via Nuitee
R
Rachelle • family_with_children • za
10
Pros:

The staff were extremely friendly and helpful! YU restaurant had the most amazing food, great service and atmosphere, highly recommend!

2026-03-12 • via Nuitee
B
Bolanle • solo_traveller • ng
7
2026-03-12 • via Nuitee
R
Regis Rugira • couple • za
8
2026-03-11 • via Nuitee
F
Falkers • couple • za
10
Everything except the the manager is not a nice person the staff 100%
Pros:

Everything except the the manager is not a nice person the staff 100%

2026-03-11 • via Nuitee
L
Luisa • solo_traveller • mz
10
Pros:

Tudo...hotel impecável...nota 10.

2026-03-10 • via Nuitee
J
Julia • family_with_children • de
7
2026-03-10 • via Nuitee
M
Marcus • solo_traveller • de
9
Das Onyx kann man empfehlen!
Pros:

Man kann direkt im Hotelparkhaus parken - das ist sehr sicher!
Das Hotel hat meinem Wunsch mit einem Zimmer mit Blick zum Containerhafen umgesetzt.
Das Zimmer war riesig und sehr komfortabel. Die Küche mit allem ausgestattet was man braucht.
Frühstück ist in einem kleinen Restaurant im Gebäude, sehr lecker.

Cons:

Alles gut es gibt nicht negatives!

2026-03-09 • via Nuitee
S
Shilo • family_with_children • za
10
2026-03-08 • via Nuitee
J
Judith • extended_group • de
9
Pros:

Herzliches und stets hilfsbereites Personal, sehr umsorgend auch im Krankheitszustand, das Frühstück bietet wirklich ein umfangreiches Angebot. Jeder Wunsch wird erfüllt. Die Betten sind sehr bequem, bequemer als viele Betten in deutschen Hotels und die Ausstattung des Zimmers lässt kein Wunsch offen

2026-03-05 • via Nuitee
T
Thandeka • extended_group • za
10
2026-03-05 • via Nuitee
S
Sharon • couple • gb
7
Comfortable and value for money stay in a good location.
Pros:

The hotel is smart and comfortable and in a great location.
The 2 available eateries are both very good.
The facilities such as bar and small pool area are great.

Cons:

We found the reception staff quite unfriendly and a bit stand offish.
Surprised on check out not to be asked how our stay was. Not experienced that before.
The doorman and staff that helped with luggage etc were very friendly.

2026-03-03 • via Nuitee
J
Jan • family_with_children • gb
10
Excellent facilities, staff super friendly and helpful. Nothing too much trouble and always a smile! Great view of table
Pros:

Spacious and modern apartment right in the heart of everything

Cons:

Large apartment, with a beautiful kitchen but not much in the way of crockery or knives and forks.

2026-03-02 • via Nuitee
M
Michael • couple • de
9
2026-03-02 • via Nuitee
M
mandrews12 • couple • gb
8
2026-03-02 • via Nuitee
F
Flor María • couple • es
8
Pros:

Las habitaciones son amplias, el personal muy atento. El restaurante del hotel es muy bueno

2026-03-02 • via Nuitee
S
Shayvin Hans • extended_group • mu
9
2026-03-01 • via Nuitee
A
Athena • family_with_children • nl
8
2026-02-28 • via Nuitee
Y
Yehia • solo_traveller • eg
8
2026-02-28 • via Nuitee