Pasadena Inn at Old Town, Los Angeles

Very friendly staff .. all rooms have been renovated .. exellent location

The motel is going through major renovations and has been bought out by another company and is now Pasadena Inn. Needs lots of work. Hopefully it will improve when work is complete.

Room nicely furnished, easy parking,

The AC unit was very cooling.

Very friendly staff . Chris was a great person who checked me in .. rooms dully renovated.. modern clean comfortable .. exellent location

The location of the area was great in all aspects from being able to explore the area

I’ve incorporated your additional point naturally into the review:

The location is ideal; however, it is a terrible place to stay.

We stayed in Room 201, which was dirty and in poor condition. The walls had been painted very badly, with an uneven finish throughout. The bathroom ceiling looked as though it was coming down, the bathroom socket didn’t work, the hairdryer was broken, and the bathtub drained so slowly that it took at least 15 minutes to empty after each shower. With four people sharing the room, this made getting ready extremely inconvenient.

The mini fridge barely kept anything cold, while anything placed in the small freezer compartment froze solid. The blinds were torn on both sides, allowing daylight to stream into the room from around 6:00 a.m. every morning.

The hotel and the rooms look nothing like the photographs on the website. The advertising is misleading, creating expectations that simply are not met. One example is that the website gives the impression that there is a pool, but there isn’t one.

During our stay, the hotel even gave our room to another couple. They repeatedly tried to enter while we were asleep, and we eventually had to open the door because they were so persistent. This was extremely concerning and made us feel very unsafe.

Our return flight was cancelled, so we extended our stay by one night. We had arranged and paid for a late checkout, but on the day we were due to leave, the hotel staff were reluctant to honour the agreement, causing unnecessary stress at an already difficult time.

Perhaps most disappointingly, our room was never cleaned during our five-night stay. Housekeeping never came, we had to search for clean towels ourselves, and when we arrived there was only a single roll of toilet paper provided.

The location is the hotel’s only real positive. Unfortunately, the poor maintenance, misleading advertising, lack of cleanliness, inadequate housekeeping, and poor customer service mean I would not stay here again or recommend it to others.

Absolutely nothing

Worst hotel experience I’ve ever had. The property is currently under construction and is an absolute mess. While I understand renovations happen, that is no excuse for the condition of the room we were given.

The room was filthy. There was sawdust and drywall dust all over the bed frame, floors, and walls. To make matters worse, the towels in the room were dirty. After requesting fresh towels, we were given replacements that were somehow even dirtier.

We asked multiple times for the room to be properly cleaned, but the staff failed to address the issue each time. The lack of cleanliness and attention to guest concerns was completely unacceptable.

I contacted management several times after my stay seeking a refund or some form of compensation, but received nothing. The owners and managers of this hotel should be ashamed of how this property is being operated. I would strongly recommend staying elsewhere.

The only good part about this CONSTRUCTION ZONE of a hotel is the staff - they are genuinely nice and kind and they try their best to be helpful, but they are dealt an AWFUL hand of cards to play with. So they can only do so much with what they have.
The location is good - easy to get in and out and there's 2 levels of parking.

The property has a laundry room. But the room is very dirty and each load costs $3.25 (as of June 2026). Also, you have to download an app to use the laundry machine - a huge downside and annoyance. Much prefer paying cash or loading a card with EXACT amount I need, not the rounded-up amounts in the app that guarantee that some funds will be left on the account unused.

Vu les conditions : tien

Location