Hotel Mamá Carlota

Hotels
9 (221 reviews)
15 de Mayo 24 , Querétaro , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Terrace
Family rooms
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Soundproof rooms
See all facilities

Review Highlights

Pros:
Cozy decor
Friendly staff
Great location
Spacious rooms
Cons:
Stains on bedding
No hot water
No dining options

Categories

Cleanliness
8.39
Some reviews mentioned clean rooms but noted stained bedding and towels.
Service
9.86
Repeated positive mentions of friendly and helpful staff.
Location
9.4
Great location close to historic attractions and convenient stores.
Room Quality
8.85
Rooms described as spacious and nicely decorated, but some reports of hot water issues.
Amenities
8.38
Lack of on-site coffee and aging towels noted.
Value for Money
9.34
Good value considering the location and quality of stay.
Food and Beverage
8.39
No breakfast options or dining on-site noted.
Overall Experience
9.36
Overall, a very good stay with minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 16:58

Property Description

Historic Monuments Zone District Location:
Hotel Mamá Carlota is conveniently located in the Historic Monuments Zone district, making it the perfect base for exploring Querétaro's rich history and cultural heritage.

Comfortable and Well-Equipped Rooms:
Each room at Hotel Mamá Carlota is designed for utmost comfort, featuring a patio, private bathroom with a bath, and some units even include a terrace. Guests can unwind and enjoy entertainment on the flat-screen TV with cable channels.

Multilingual 24/7 Reception:
With staff fluent in English, Spanish, and Dutch, guests can expect exceptional service and assistance round the clock at the reception desk.

Experience the charm of Querétaro at Hotel Mamá Carlota. Book your stay now to enjoy a memorable and comfortable stay in this vibrant city.

Important information:

Opening hours for the parking varies depending on the day of the week, please contact the property for further details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9
Based on 221 reviews
Cleanliness: 8.39
Service: 9.86
Location: 9.4
Room Quality: 8.85
Amenities: 8.38
Value for Money: 9.34
Food and Beverage: 8.39
Overall Experience: 9.36
L
LOZANO PEREZ • family_with_children • mx
9
Pros:

Bien

Cons:

La segunda noche no fue tan tranquila los huéspedes hacían un poco de ruido al llegar

2026-03-19 • via Nuitee
C
Christiana • couple • ch
10
2026-03-18 • via Nuitee
C
Contreras • solo_traveller • mx
8
Pros:

Buena ubicación

Cons:

El servicio de estacionamiento

2026-03-17 • via Nuitee
G
Garcia Ramirez • solo_traveller • mx
4
Pros:

No hubo desayuno

Cons:

No servía el ventilador, pague por una cama grande y era pequeña, comentan que cuentan con plancha para ropa y no sirve.

2026-03-14 • via Nuitee
G
GaR • family_with_children • mx
10
Pros:

El servicio es muy bueno, muy amables

Cons:

La verdad no tengo quejas

2026-03-14 • via Nuitee
M
María Isadora • family_with_children • mx
10
Tranquilidad.
Pros:

Ubicación, atención y limpieza.

2026-03-10 • via Nuitee
V
VICTOR • couple • mx
9
Buen lugar pero con los inconvenientes mencionados en el punto anterior.
Pros:

La limpieza es buena
La ubicación es buena

Cons:

No hay elementos (ganchos y tubos) suficientes para colgar ropa que necesita colgarse.
La regadera no tenía cortina y salpica innecesariamente un espacio importante del baño

2026-01-19 • via Nuitee
L
Laura • family_with_children • fr
10
Pros:

Magnifique chambre , très spacieuse et une belle salle de bains. La cour est très agréable
Hôtel proche du centre-ville, juste à l écart du bruit

2026-01-19 • via Nuitee
V
VICTOR • family_with_children • mx
9
excelente lugar, he estado en Mamá Carlota en varias ocasiones y volvería a reservar ahí.
2026-01-19 • via Nuitee
E
ELISABET • extended_group • mx
5
2026-01-19 • via Nuitee
F
Fernanda • couple • mx
10
Estancia acogedora
Pros:

Hermoso lugar, súper acogedor

2026-01-19 • via Nuitee
M
Mario • couple • cr
9
2026-01-06 • via Nuitee
L
Leona • family_with_children • at
9
Perfect!
Pros:

The room is very well decorated and pretty. The location is perfect and the staff is very friendly.

Cons:

-

2026-01-04 • via Nuitee
M
Miranda • extended_group • us
10
Bonito, limpio, bien ubicado y personal amable
Pros:

Limpio, bien ubicado y el personal muy amable

2026-01-03 • via Nuitee
E
Eduardo • family_with_children • mx
7
X
Pros:

La ubicación y la cama

Cons:

Lo peor fue la regadera sale agua tibia, no tiene piso es puro cemento pulido se entiende la decoración pero raya en el austeriamo el estacionamiento queda lejos

2026-01-01 • via Nuitee
A
Arturo • solo_traveller • mx
4
Detalles que cuidar
Pros:

El hotel es bonito.

Cons:

No había nadie en recepción cuando llegué. Esperé 15 minutos a que apareciera alguien. Llamé por teléfono y toqué varias veces la campana y nada. Había muchos zancudos en la habitación lo que impidió qué pudiera dormir. La ventana del baño no tenía cortina y el el edificio de enfrente tenía vista directa al baño.

2025-12-23 • via Nuitee
M
Mercedes • solo_traveller • hu
9
A beautiful and safe villa that feels like home
Pros:

A fantastic little escape villa away from the city hassle but still close enough to reach everything on foot. The room is super clean and comfortable, the staff are friendly and helpful. I felt safe and like home. The huge bougainvillea tree in front of my balcony brightened up my mornings.

Cons:

I was there at wintertime so the lack of proper hot water in the shower was an issue. It was lukewarm and there was not enough pressure. I could’ve used a wardrobe or cabinet in room, there was no place to pack clothes. There is no safety box in the room.

2025-12-17 • via Nuitee
R
Roxana Ibet • family_with_children • mx
9
Pros:

La decoración se siente muy acogedora, muy único!

Cons:

Que las habitaciones son bastante cálidas, pero el ventilador de la habitación que me toco, hacia demasiado ruido, por todo lo demás está perfecto.

2025-12-04 • via Nuitee
C
Carol • family_with_children • mx
10
Todo excelente
Pros:

La atención y la calma

Cons:

No tienen planchas de ropa, o más bien con la que cuentan no sirve

2025-11-24 • via Nuitee
C
Carol • couple • mx
10
Todo bien
Pros:

La atención

Cons:

La vista.

2025-11-24 • via Nuitee