Hotel Hacienda Cancun

Hotels
•
Kavia Hotels
7.7 (334 reviews)
Supermanzana 22 Lote 39 y 40 Avenida Sunyaxchen , Cancún , mx

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Luggage storage
Express check-in/check-out
Tour desk
Soundproof rooms
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Affordable
Cons:
Cleanliness issues
Maintenance needed
Noise disturbances

Categories

Cleanliness
6.66
Multiple reviews mention unpleasant odors and cleanliness issues.
Service
8.63
Consistently mentioned positive interactions with staff.
Location
8.67
Great location noted in various reviews.
Room Quality
7.12
Some mention of outdated facilities and maintenance needed.
Amenities
7.15
Facilities like the pool were mentioned but with quality concerns.
Value for Money
8.11
Good value for price according to several reviews.
Food and Beverage
7.66
Limited mentions but generally acceptable.
Overall Experience
7.63
Mixed feelings based on pros and cons but rounded to good.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 18:04

Property Description

Central Location and Outdoor Pool
Hacienda Hotel, centrally located in Cancún, offers a relaxing stay with its outdoor pool and proximity to the city's main avenues and stunning beaches.

Comfortable Rooms and 24-Hour Service
Enjoy air-conditioned rooms with essential amenities like TV and private bathrooms. Benefit from a 24-hour front desk and a helpful tour desk during your stay.

Convenient Facilities and Nearby Attractions
Take advantage of free Wi-Fi, lush gardens, and a terrace at the hotel. Explore Mercado 28 market just steps away and reach the airport conveniently in 20 minutes.

Book now for a delightful stay at Hacienda Hotel, where convenience and comfort meet seamlessly.

Important information:

When booking 3 rooms or more or 3 nights or more, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
This property is located in a busy area so guests might experience some noise.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.7
Based on 334 reviews
Cleanliness: 6.66
Service: 8.63
Location: 8.67
Room Quality: 7.12
Amenities: 7.15
Value for Money: 8.11
Food and Beverage: 7.66
Overall Experience: 7.63
M
Martha Elena • family_with_children • mx
8
2026-03-21 • via Nuitee
E
Elisabetta • extended_group • it
7
Pros:

Struttura pulita e comoda

Cons:

Un po’ isolato

2026-03-19 • via Nuitee
F
Fabienne • family_with_children • fr
10
Pros:

Accueil excellent personnel dynamique et réactif l'hôtel est très bien placé pour aller au plage avec les bus il y a tout autour des petits et grand restaurant je recommande cet établissement

2026-03-18 • via Nuitee
W
Walsh • family_with_children • gb
5
Pros:

Tv Air Conditioning

Cons:

Not enough lights.

2026-03-18 • via Nuitee
A
Antonella Legovini Vargas • family_with_children • es
10
2026-03-17 • via Nuitee
J
Jared • family_with_children • mx
9
2026-03-16 • via Nuitee
A
Atanas Atanasov • family_with_children • bg
8
Not a bad hotel. Excellent location*
Pros:

Very good location (If you are staying for a day or two, just to be close to the bus station or airport) - very close to the shopping area, but in a quiet and peaceful place. The hotel itself is nothing special, but at least it is clean, with nice beds and air conditioning. For hot water you have to be patient for it to come, but anyway the climate is so warm that you don't really need hot water.

2026-03-16 • via Nuitee
S
Sarahi • family_with_children • mx
10
2026-03-14 • via Nuitee
N
Nicole • family_with_children • us
5
Pros:

the location was great,

Cons:

the room smelled bad, my allergies couldn't handle it. the wifi wasn't good and dropped often and you could hear everything going on in the halls

2026-03-12 • via Nuitee
N
Nathalie • family_with_children • mx
10
100% recomendable
Pros:

El personal excelente trato, la verdad bastante recomendable.
Excelente ubicación
Nos encantó
Volveremos el próximo año primero Dios!

2026-03-11 • via Nuitee
Álvarez • family_with_children • mx
7
2026-03-10 • via Nuitee
M
María José • extended_group • mx
9
Buena ubicación, cerca de restaurantes y el ADO
2026-03-10 • via Nuitee
G
garciasaldaña • family_with_children • mx
10
2026-03-10 • via Nuitee
A
Alejandro • family_with_children • mx
9
Pros:

El precio

2026-03-07 • via Nuitee
D
De la cruz Vazquez • family_with_children • mx
8
2026-03-07 • via Nuitee
K
Kattia • family_with_children • mx
1
Pros:

Nada

Cons:

Las instalaciones, higiene y que no contaban con agua caliente

2026-03-06 • via Nuitee
M
Minchala • family_with_children • ec
10
2026-03-04 • via Nuitee
A
Armengod Amador • family_with_children • mx
10
2026-03-02 • via Nuitee
A
Armengod Amador • family_with_children • mx
9
Pros:

La atención del personal y la ubicación

Cons:

Falta agua caliente en las regaderas al igual que un cancel de baño

2026-03-01 • via Nuitee
B
Bernt Olof • family_with_children • se
4
2026-03-01 • via Nuitee