Keio Plaza Hotel Sapporo

Hotels
8.8 (1934 reviews)
Chuo-ku Kita 5-jo Nishi 7-2-1 , Sapporo , jp

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Excellent location
High-quality service
Clean rooms
Good food options
Cons:
Cramped rooms
Dated facilities
Inconsistent bedding hygiene

Categories

Cleanliness
8.41
Several reviews praised the cleanliness of rooms, though some mentioned specific issues with bedding hygiene.
Service
9.18
Reviewers frequently highlighted excellent and polite service.
Location
9.32
The location was repeatedly described as excellent and convenient to major attractions and transport.
Room Quality
8.47
Room quality was noted positively, although some comments mentioned cramped room sizes.
Amenities
8.7
Standard amenities were mentioned positively, but a few specific complaints about breakfast variety were raised.
Value for Money
8.56
Some reviewers felt that prices were high relative to room quality.
Food and Beverage
9.11
Breakfast quality received high praise, particularly for variety and taste.
Overall Experience
8.68
Overall experiences were positive, with many returning guests; however, some noted dated facilities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 09:48

Property Description

Modern Accommodation with 7 Dining Options
Keio Plaza Hotel Sapporo offers a modern stay just a 5-minute walk from JR Sapporo Station. With 7 dining options to choose from, guests can indulge in a variety of culinary experiences without leaving the hotel premises.

Indoor Pool and Relaxation Facilities
Unwind and recharge at the indoor pool or sauna rooms available at the hotel. For those looking to stay active, there's also a fitness center on-site. Whether it's a refreshing swim or a soothing sauna session, guests can find their perfect relaxation spot.

Convenient Location and City Views
Situated in central Sapporo, Hotel Keio Plaza offers easy access to nearby attractions like Sapporo Clock Tower and Odori Koen Park. Guests can also enjoy stunning city views while dining at the Japanese restaurants on-site. Book now to experience the perfect blend of comfort and convenience at Keio Plaza Hotel Sapporo.

Important information:

Please note that fitness facilities such as gym, swimming pool, sauna and public bath has been closed until further notice.

Please note that the operating hours of the restaurant and club lounge may change.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CTS

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs JPY 2000 per day.

Location

Guest Reviews

8.8
Based on 1934 reviews
Cleanliness: 8.41
Service: 9.18
Location: 9.32
Room Quality: 8.47
Amenities: 8.7
Value for Money: 8.56
Food and Beverage: 9.11
Overall Experience: 8.68
雅晴 • couple • tw
8
Pros:

早餐很豐富、美味
check in 時還有行李員幫忙送行李到客房
退房時也有機場接駁巴士可搭乘
不過時間較早，要注意搭乘時間

飯店人員都很專業及細心

唯一缺點應該是無大浴場
但房間內浴缸也是很寬敞舒適了

整體都很棒！

2026-03-27 • via Nuitee
S
stephen • couple • th
8
2026-03-24 • via Nuitee
S
Salila • family_with_children • th
10
Pros:

Excellent service. Nice room. Good location. Great breakfast.

2026-03-23 • via Nuitee
S
Sun Yau • family_with_children • my
10
A very comfortable and relaxing stay
Pros:

Excellent location. We had 3 rooms & stayed 3 nights here & we were able to visit most places by foot. The JR station was just a 8 minutes walk away which is very convenient for us to take the train to the airport. The rooms were very good in sizes which gave us lots of space to move about. Also the hotel was able to give us the 3 rooms together right at 1 corner. We really appreciated that as we have 2 kids with us.

Cons:

The checking in was really taking too long as there were forms to fill in. But all the staff were very helpful, they even helped us send all our luggage to the rooms.

2026-03-23 • via Nuitee
T
Tonny • family_with_children • id
1
Kasur yang kecil dengan sprei serta sarung bantal yang berbau, sangat tidak nyaman. Kami complain untuk diganti keesokan
Cons:

Respon tidak baik dalam komunikasi, kami dipindahkan ke apartemen lain, mereka menawarkan apartemen lain dan belum kami konfirmasi tapi kami sudah diberikan apartmen tersebut. Kami sampai apartemen tersebut dalam keadaan kotor dan jauh dibanding gambar yang ada di booking.com
Jauh sebelum kami tiba, pihak apartemen meminta kami menghubungi wechat mereka dan disuruh menyelesaikan pembayaran tanpa melalui booking.com
Kami melakukan pembayaran, tapi kami dipindah ke apartemen lain. Kami minta dikembalikan ke apartemen yang kami pesan, tapi tidak dihiraukan dan tidak direspon sama sekali. Sungguh harus berhati-hati dengan jaringan mereka.

2026-03-22 • via Nuitee
S
Siu Yee • couple • sg
7
Pleasant and comfortable. Bigger than most rooms in Japan
Pros:

Location was good

Cons:

The room was spacious but looked dated. Time for upgrading

2026-03-22 • via Nuitee
T
TUNVARAT • family_with_children • th
10
2026-03-20 • via Nuitee
R
Roger • couple • us
8
Great comfortable spot central to everything
Pros:

Location was excellent. Short walk to Sapporo Station. Staff was friendly. Rooms very comfortable.

2026-03-20 • via Nuitee
Y
Yoko • family_with_children • jp
9
Pros:

チェックインの際の受け付けの方がとても感じが良かった

Cons:

特になし

2026-03-18 • via Nuitee
D
Denise • solo_traveller • au
10
2026-03-13 • via Nuitee
K
kawabata • couple • jp
7
2026-03-10 • via Nuitee
R
Roland • solo_traveller • ch
9
2026-03-09 • via Nuitee
M
Masashi • couple • jp
9
2026-03-08 • via Nuitee
L
Lin • couple • jp
9
2026-03-07 • via Nuitee
C
Clara • extended_group • tw
9
Pros:

服務周到

2026-03-04 • via Nuitee
D
Dorette • couple • au
10
2026-03-01 • via Nuitee
C
Christoffel • solo_traveller • za
5
2026-03-01 • via Nuitee
V
Vinita • solo_traveller • th
8
2days at Keio Sapporo
Pros:

Good size bedroom.

Cons:

Bathroom is very small.

2026-02-26 • via Nuitee
英信 • couple • jp
9
ありがとうございました
Pros:

ホテルの都合らしいが、部屋がアップグレードされていた

2026-02-26 • via Nuitee
布浦 • solo_traveller • jp
7
Pros:

スタッフが親切

2026-02-24 • via Nuitee