Eiger Mountain & Soul Resort

Stingy on breakfast

Was very hot. Would have been good to have air con in rooms. Also the pass that was provided wasn’t explained on check-in. Would have been good to have an intro on how to use it.

Aircon not available which normally would not be a problem, but with temperatures of 30+ centigrade different story. Flies also a problem but they do their best to deal with them.

Noise from Espresso Bar / cars honking at 1am 2am / 2 nights in row of FIFA then street festival

- Racist Staff: I had a very bitter experience at breakfast where I was disrespected due to my race or skin colour. I had written a note to the staff itself (Attaching the note). I have already received a response from the owner/management of the hotel, and they have not contested the racist behaviour. So, I leave it to them to train the staff and sort it out. But I would not like to generalize it and say it applies to all staff.

- Broken Breakfast service: The model adopted by the hotel to serve breakfast is broken. In all other hotels I went to, a staff member would greet me, show me a table to sit at based on my family size, and then give me info that I could order from the live kitchen(if available). Here, I see no one acknowledging any guest. It is up to the server to "discover" the guest, and if they miss the average time (20-25 mins), that means the guest was not served at all. I saw an Asian family just eat and leave, and no server ever came up to them! They have a live kitchen (that no server ever tells any guest), which is up to the discretion of the server to inform and then take the order. That is where discrimination comes in, and I smelled racist behaviour. You either inform and serve everyone, or you don't serve the live kitchen. One has to fill out a form to select live service. I saw a guest going up to the receptionist ( Ha Ha !!) since no server was coming to pick up his slip. Pathetic and Hilarious! Maybe this model is adopted by design due to cost ( I am not sure!!)

Although there is one model they could adopt ( I call it the Smart Seagull model): You charge for live kitchen orders, and for favourite guests, you refund them on check out!! So no one can ever find out and complain (smart isn't it!!)

Our rooms didn’t have very good views. The rooms in the back building are.nicer than the building on the street which are older. There were lots of flies in the restaurant during breakfast

Extremely stuffy rooms. No air conditioning and no screens to let a breeze in. It has a fly and ant problem. Maids did not clean well and only made beds but did not give clean towels

يوجد نمل وحشرات بالغرفه

No air-cons in the rooms during the heatwave but the fan and an open window did the job. Wouldn’t be an issue outside of a heatwave though.

The restaurant on the second floor was nothing to get excited about. We had fondue and salad bar. The fondue was mediocore. Out waiter was stressed out and not friendly. When we left the restaurant that evening we felt "a sense of relief". The tension and chaoticness was tooooooo much. Honestly would not recommend it.

Malheureusement la vue de notre chambre était cachée par la partie avant de l’hôtel

Pas de climatisation, nous avons eu très chaud les nuits

Iron not being in the room initially but then we were given one for a day to use, which was a big help.

Nil

Not one bit, that the property didn’t already think of and took care of.

Small room and particularly small bathroom. Our room faced the road and was opposite a very noisy bar. The staff were very helpful helping us resolve the issue for our second night in Grindelwald.

This is our fault when we booked (we just didn't think to check these points) -- We didn't realize there was no A/C in the rooms (or gym) and we arrived during an extreme heat wave. Also didn't realize the pool was off limits to under 16, so our two kids filled the tub with cold water to cool off. It was hard not being able to come back to the room to cool off during the peak hours of the heat. We were able to cool the room off a bit at night by having the windows open, luckily no mosquitos while we were there. No fault of the hotel, this was all over town, the flies at meals are crazy. The hotel does it's best with these little machines they put on tables, but dozens of flies will still swarm around you, land in your hand, on your food, on your legs... this was all over town, not just at the hotel, and is part of the journey. The hotel is pretty expensive, and since we couldn't take part in the pool as a family it doesn't seem worth the price, but it is a very nice hotel.

Uma pena não ter ar condicionado, fui durante a onda de calor. Mas não prejudica a experiência.