Eiger Mountain & Soul Resort

The bathroom felt tight and just not enough room to move around, particularly the shower (luckily, I’m small. If a bigger person takes a shower, they will feel like they will slip due to the narrow bath. And the glass wall doesn’t swing out so it’s easier to prepare a bath.

Que no tienen aire acondicionado las habitaciones y en verano hace mucho calor en las noches

繁忙期は一泊が10万円を超えてしまう。
今回は6泊して58万円也。
朝食も美味しいが…

I rarely review on my hotel stays and I have been around. I think my bed had bugs. I got a lot of bites lined up on my arms, legs, feet - not a regular mosquito bite. I raised this to reception and they told me it’s because it’s Summer so they won’t do anything about it. I didn’t experience it on our other hotels in Switzerland though. Reception and breakfast people are polite but the bar staff - a bit off. They said no to everything that reception offered about drinks and discount during check-in. Housekeeping is prompt and efficient. They don’t have AC but provided a fan that can be loud. They need to shampoo the room carpet as it looks a bit dirty to step on and maybe do a pest control for the bugs.
Breakfast needs variety. We stayed for 4 nights and it’s the same choices everyday. For the amount we paid for our room, it’s a bit stiff.

The bathtub height is very tall, which was difficult for my elderly mom to manage. Stepping in and out was hard for her. To get to the breakfast area and reception, you have to take some stairs to the lift. Customers should be aware of this if they are traveling with anyone who has a mobility impairment.

The only thing was the lack of air conditioning and it was quite hot at night there although they did provide us with a fan.

・部屋にクーラーが無く寝ている時に暑かった（7月中旬）。窓を開けると涼しいが、網戸がないため虫が入ってくる。
・朝食会場である併設のレストランラウンジにハエが非常に多かった

Stingy on breakfast

Aircon not available which normally would not be a problem, but with temperatures of 30+ centigrade different story. Flies also a problem but they do their best to deal with them.

Was very hot. Would have been good to have air con in rooms. Also the pass that was provided wasn’t explained on check-in. Would have been good to have an intro on how to use it.

- Racist Staff: I had a very bitter experience at breakfast where I was disrespected due to my race or skin colour. I had written a note to the staff itself (Attaching the note). I have already received a response from the owner/management of the hotel, and they have not contested the racist behaviour. So, I leave it to them to train the staff and sort it out. But I would not like to generalize it and say it applies to all staff.

- Broken Breakfast service: The model adopted by the hotel to serve breakfast is broken. In all other hotels I went to, a staff member would greet me, show me a table to sit at based on my family size, and then give me info that I could order from the live kitchen(if available). Here, I see no one acknowledging any guest. It is up to the server to "discover" the guest, and if they miss the average time (20-25 mins), that means the guest was not served at all. I saw an Asian family just eat and leave, and no server ever came up to them! They have a live kitchen (that no server ever tells any guest), which is up to the discretion of the server to inform and then take the order. That is where discrimination comes in, and I smelled racist behaviour. You either inform and serve everyone, or you don't serve the live kitchen. One has to fill out a form to select live service. I saw a guest going up to the receptionist ( Ha Ha !!) since no server was coming to pick up his slip. Pathetic and Hilarious! Maybe this model is adopted by design due to cost ( I am not sure!!)

Although there is one model they could adopt ( I call it the Smart Seagull model): You charge for live kitchen orders, and for favourite guests, you refund them on check out!! So no one can ever find out and complain (smart isn't it!!)

Noise from Espresso Bar / cars honking at 1am 2am / 2 nights in row of FIFA then street festival

Our rooms didn’t have very good views. The rooms in the back building are.nicer than the building on the street which are older. There were lots of flies in the restaurant during breakfast