The SIGAR Hotel at Sutera Bay

Hotels
8.5 (334 reviews)
Sutera Bay, Sadong Jaya, 88100 Kota Kinabalu, Sabah , Kota Kinabalu , my

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Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Room service
Family rooms
Lift / Elevator
Luggage storage
Tour desk
Ironing service
Car hire
See all facilities

Review Highlights

Pros:
Friendly staff
Good amenities
Cons:
Diluted toiletries
Limited breakfast options

Categories

Cleanliness
7.96
Some reviews mentioned wear and tear, diluted toiletries, and challenges with housekeeping.
Service
8.93
Friendly staff and overall good service reported, although some issues with housekeeping noted.
Location
8.97
Convenient location with amenities nearby, despite some parking challenges.
Room Quality
8.42
Rooms are nice but soundproofing is an issue.
Amenities
8.45
Nice amenities like a pool and convenience store, but breakfast options are limited.
Value for Money
8.91
Mixed feedback on pricing for parking and amenities, but overall considered fair for the quality.
Food and Beverage
7.46
Limited options at the convenience store and wish for better in-house dining.
Overall Experience
8.93
Generally positive experience with notable room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 10:04

Property Description

Luxurious Rooms and Amenities - Enjoy well-equipped rooms with modern facilities like flat-screen TVs, free WiFi, and premium toiletries.

Relaxing Outdoor Pool - Take a dip in the refreshing outdoor swimming pool while enjoying stunning views of the city.

Convenient Location - Situated near popular attractions like the Filipino Market Sabah and Sabah State Museum, our hotel offers easy access to key destinations in Kota Kinabalu.

To experience comfort and luxury in the heart of Kota Kinabalu, book your stay at The Sigar Sutera Bay by Homesuite' 丝阁精品酒店.

Important information:

The cleaning service is only included for stays of 5 nights or more. For other stays, a cleaning service can be arranged upon request for an additional charge.This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.5
Based on 334 reviews
Cleanliness: 7.96
Service: 8.93
Location: 8.97
Room Quality: 8.42
Amenities: 8.45
Value for Money: 8.91
Food and Beverage: 7.46
Overall Experience: 8.93
M
Mohamad Noor Amali • extended_group • bn
8
2026-03-13 • via Nuitee
A
Angeles • couple • gb
8
Pros:

The room was huge, comfy beds, clean common areas and room, close supermarket

Cons:

You should put a lock in the luggage storage room

2026-03-11 • via Nuitee
丞峰 • extended_group • tw
10
2026-03-10 • via Nuitee
K
Kan Huat • extended_group • my
7
时间不够用
Pros:

舒服干净

Cons:

酒店大堂厕所门锁有点坏坏的

2026-03-10 • via Nuitee
C
Cheng Feng • extended_group • tw
10
2026-03-10 • via Nuitee
N
NG • family_with_children • my
10
A good stay
Pros:

Comfortable, clean and suitable for family

2026-03-09 • via Nuitee
A
Anna • couple • pl
8
Było by super ale...
Pros:

Lokalizacja, pokoje ich wielkość, wyposażenie kuchni,piękny balkon z widokiem na basen ,bliski sklepyspozyecze i ptzemyslowr,pralnia i knajpki z pysznym jedzeniem.

Cons:

Brak ręczniczków do twarzy, mydła przy umywalce.Ttzeba było sobie kupić, albo brać żel z prysznica,co bylo kłopotliwe .Brak ręczników basenowych,to skandal.yrzeba było na basrn brać z pokoju.I co mokrymi z basenu się wycierać, to bardzo duży minus hotelu ,w dużo skromniejszych ręczników na basen nigdy nie brakuje.

2026-03-09 • via Nuitee
J
John • family_with_children • au
4
As a family destination it proved to be disappointing
Pros:

The hotel does not provide breakfast but suggested the family use a restaurant on the first floor of the same building. which after a three day trial did not meet our requirements. Other restaurants within walking distance either served snacks or local food. at breakfast time. We ended up having snacks for breakfast. At all times the front desk were helpful but limited by procedure to meet all our family requirements.

Cons:

The smell of sewerage coming from the toilets in Apartment 13a3a and apartment3 and the fact that a day before our departure the housekeeping staff had devised a way to take money from a handbag left on the sofa whilst one guest was in the apartment.

2026-03-07 • via Nuitee
A
ANDREA • family_with_children • it
8
Pros:

considerando la posizione un po' defilata rispetto al centro città, ci sono valide scelte sia internamente che all'esterno della struttura per la colazione e i pasti in genere. Ci sono anche due convenient store a 2 minuti a piedi aperti 24/7.
Comodo per il trasferimento da e per l'aeroporto ma anche per chi vuole effettuare escursioni.

Cons:

Nulla di che da segnalare.

2026-02-23 • via Nuitee
B
Bernard • couple • fr
7
Moyen
Pros:

Grand et propre

Cons:

Un peu cher pour l’emplacement

2026-02-22 • via Nuitee
L
lisa • extended_group • my
10
Pros:

So clean

2026-02-14 • via Nuitee
N
nora • family_with_children • my
8
2026-02-14 • via Nuitee
M
Mohd Azli Bin • extended_group • my
9
2026-02-14 • via Nuitee
S
Spall • couple • gb
9
2026-02-13 • via Nuitee
J
jian • family_with_children • cn
10
2026-02-11 • via Nuitee
P
Priscilla • family_with_children • my
7
2026-02-11 • via Nuitee
M
MoAzAt • family_with_children • my
10
excellent
Pros:

the bed, the space

Cons:

the noise from renovation

2026-02-10 • via Nuitee
陳 • extended_group • tw
9
2026-02-10 • via Nuitee
S
SOON • extended_group • my
8
2026-02-09 • via Nuitee
E
Enelda • extended_group • my
10
2026-01-31 • via Nuitee