The SIGAR Hotel at Sutera Bay

Hotels
8.5 (445 reviews)
Sutera Bay, Sadong Jaya, 88100 Kota Kinabalu, Sabah , Kota Kinabalu , my

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Good amenities
Cons:
Diluted toiletries
Limited breakfast options

Categories

Cleanliness
7.96
Some reviews mentioned wear and tear, diluted toiletries, and challenges with housekeeping.
Service
8.93
Friendly staff and overall good service reported, although some issues with housekeeping noted.
Location
8.97
Convenient location with amenities nearby, despite some parking challenges.
Room Quality
8.42
Rooms are nice but soundproofing is an issue.
Amenities
8.45
Nice amenities like a pool and convenience store, but breakfast options are limited.
Value for Money
8.91
Mixed feedback on pricing for parking and amenities, but overall considered fair for the quality.
Food and Beverage
7.46
Limited options at the convenience store and wish for better in-house dining.
Overall Experience
8.93
Generally positive experience with notable room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 10:04

Property Description

Luxurious Rooms and Amenities - Enjoy well-equipped rooms with modern facilities like flat-screen TVs, free WiFi, and premium toiletries.

Relaxing Outdoor Pool - Take a dip in the refreshing outdoor swimming pool while enjoying stunning views of the city.

Convenient Location - Situated near popular attractions like the Filipino Market Sabah and Sabah State Museum, our hotel offers easy access to key destinations in Kota Kinabalu.

To experience comfort and luxury in the heart of Kota Kinabalu, book your stay at The Sigar Sutera Bay by Homesuite' 丝阁精品酒店.

Important information:

The cleaning service is only included for stays of 5 nights or more. For other stays, a cleaning service can be arranged upon request for an additional charge.This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.5
Based on 445 reviews
Cleanliness: 7.96
Service: 8.93
Location: 8.97
Room Quality: 8.42
Amenities: 8.45
Value for Money: 8.91
Food and Beverage: 7.46
Overall Experience: 8.93
S
Sven • family_with_children • nl
8
2026-08-21 • via Nuitee
H
Hassan • extended_group • my
9
2026-08-21 • via Nuitee
S
Suzanne • extended_group • nl
8
Pros:

Wij hadden de 2 kamer suite. Deze is ruim en comfortabel en heeft 2 badkamers, een keuken en kitchenette. De douche is goed heet en krachtig. Het is schoon en het matras is niet te hard.

Cons:

De oproep tot gebed om 05.00 is al in meerdere reviews genoemd, maar wij vonden m wel heftig. Het was alsof ze met een megafoon naast ons bed stonden. En rond 05.30 opnieuw na afloop gebed. Nu moesten wij er om 05.30 uit, dus geen probleem voor ons, maar als je wilt uitslapen gaat dat dus niet lukken.
Verder hadden wij de suite geboekt voor 5 personen. Nummer 5 slaapt op het sofabed. Een dag tevoren heb ik nog gemaild of er toch wel beddengoed en een kussen zou zijn voor het sofabed. Jahoor, dat zou er zijn. Helaas, helaas, toch niet. Naar de receptie gegaan, en een kwartier later werd het alsnog gebracht. Geen kussen, dat kon echt niet geleverd worden, en alleen lakens. Dat is toch wat fris met de airco aan. Handdoek voor nummer 5 was ook niet standaard, maar hebben we na vragen wel gekregen.

2026-08-19 • via Nuitee
S
Sadia • family_with_children • de
2
2026-08-19 • via Nuitee
J
Javis • solo_traveller • sg
6
No Frills Suite
Pros:

big suite with. lots of space. beds were comfy. good TV with Netflix. shower water pressure was good. convenience store just downstairs. receptionists were nice.

Cons:

weird wet toilet smell throughout our stay. water pipe in the corridor burst so there was water spillage. location is not the most central. aircon was not easy to control.

2026-08-17 • via Nuitee
J
Julia • solo_traveller • es
6
Sin más
Pros:

Tiene una lavandería 24 h abajo, de echar monedas. Y una tienda de comida 24 horas.

Cons:

Falta limpieza. El baño muy trillado y pequeño. La ducha sin mampara, por lo que se salía el agua. Una toalla estaba sucia. Mucho ruido por pasillos y zonas comunes.

2026-08-17 • via Nuitee
H
HIROMI • family_with_children • jp
6
2026-08-16 • via Nuitee
B
Boon Hwa • extended_group • my
9
2026-08-15 • via Nuitee
M
Mélanie • family_with_children • fr
6
Correct satisfaisant sans charme
Pros:

Moderne et propre

Cons:

Un peu excentré

2026-08-15 • via Nuitee
N
Nur Hamizah • family_with_children • bn
8
Love the swimming pool, my kids enjoyed it so much
Pros:

There are shop just beside the hotel and easy to buy foods or snacking. The swimming pool is aesthetic and ambience are wonderful. Clean room and nice hotel. Will recommend it to my friends and others.

Cons:

Nothing

2026-08-13 • via Nuitee
M
Mohd Hafiz • extended_group • my
6
2026-08-10 • via Nuitee
D
Dorien • couple • be
5
Midden in een te drukke stad, middelmatige kamers
Cons:

4 ligbedjes aan het zwembad , obers spraken weinig Engels , bed helemaal doorlegen, verschrikkelijke geur in de badkamer

2026-08-10 • via Nuitee
R
Ryan • solo_traveller • gb
8
Pros:

Facilities and the fact you could get a family into a single suite.

2026-08-08 • via Nuitee
Y
Yi En • extended_group • my
8
2026-08-05 • via Nuitee
N
NOBUAKI • solo_traveller • jp
6
2026-08-05 • via Nuitee
A
Aslam • solo_traveller • my
7
Pros:

Nice view because my room in front the pool

Cons:

Bathroom slightly smelly

2026-08-05 • via Nuitee
正倫 • extended_group • tw
8
2026-08-04 • via Nuitee
L
Lisa • family_with_children • gb
8
Pros:

Cleanliness and comfort- bedding and beds were great- had a really good sleep

Cons:

Difficult to turn off wardrobe unit lights

2026-08-02 • via Nuitee
V
van der Molen • couple • nl
8
2026-07-25 • via Nuitee
J
Jiri • extended_group • ie
9
2026-07-24 • via Nuitee