The Hand Hotel Llangollen by Compass Hospitality

Hotels
•
Compass Hospitality
7.9 (2304 reviews)
Bridge Street , Llangollen , gb

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Luggage storage
Fax/photocopying
Packed lunches
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Cons:
Needs cleaning
Room quality issues
Poor shower pressure

Categories

Cleanliness
6.86
Multiple reviews mentioned that the hotel needs cleaning and work done on the property.
Service
8.83
The staff received positive feedback for being friendly and helpful.
Location
9.37
The location was frequently highlighted as excellent and convenient.
Room Quality
6.82
Several guests noted that rooms were small, tired, and needed modernization.
Amenities
7.85
Amenities were mentioned positively, but some issues with Wi-Fi and decor were noted.
Value for Money
7.31
Guests felt that certain aspects, like room quality, did not match the price.
Food and Beverage
8.36
Breakfast and New Year’s Eve meal were mentioned positively, though some meals were criticized.
Overall Experience
7.83
Guests had a mix of positive and negative experiences, balancing out to a moderately favorable review.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:18

Property Description

Charming Riverside Hotel in Llangollen Town Centre

Riverside Views and Modern Comforts: Enjoy picturesque views of the River Dee from your room while indulging in modern amenities like free Wi-Fi and parking.

Delightful Dining Experience: Savor home-cooked meals at the original Georgian restaurant overlooking the gardens and river, with a special bar menu that changes frequently.

Live Entertainment: Experience lively evenings with popular rock and roll on Saturdays and soothing jazz on the first Sundays of the month.

Ready to experience the perfect blend of history and comfort at The Hand Hotel?

Important information:

Please note that the rooms are located on upper-level floors with no elevator access.

When booking for more than 5 rooms, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for £30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.9
Based on 2304 reviews
Cleanliness: 6.86
Service: 8.83
Location: 9.37
Room Quality: 6.82
Amenities: 7.85
Value for Money: 7.31
Food and Beverage: 8.36
Overall Experience: 7.83
T
Thomas • family_with_children • gb
8
2026-04-10 • via Nuitee
D
Deborah • extended_group • gb
8
Pros:

Food was lovely
Room was clean and comfortable
The band Saturday night was amazing
The staff were very friendly and professional

Cons:

The price

2026-04-10 • via Nuitee
C
Carina • extended_group • gb
9
Good
Pros:

Nice big room for 3 people sharing, comfortable beds, great location

Cons:

The rooms could be warmer, stayed in February

2026-04-09 • via Nuitee
A
anthony • couple • gb
3
2026-04-08 • via Nuitee
J
Jill • solo_traveller • gb
6
Good budget stay
Pros:

Lovely location with rooms looking over the river. Historic hotel. Clean with ample tea and coffee supplies in the room. Lovely thick black out curtains and although the bed was firm, I slept well. Woke to the sound of the River Dee rushing past, and apart from that, just silence, so it was very peaceful.

Cons:

Biggest issue was the shower. It was either scalding hot or freezing cold.

2026-04-08 • via Nuitee
M
Megcherry • couple • gb
6
Pros:

The location was why we chose the hotel, it was a pet friendly hotel but nothing in the hotel for pets, like water bowls, and we were put in an attic room which was very tired looking and was up and down the stairs everything bear needed to go pee.

Cons:

Attic room with a pet.
Tired looking room
Shower is faulty ,no water pressure
Cracked sink
Loose toilet seat

2026-04-08 • via Nuitee
R
Ryan • solo_traveller • gb
1
Pros:

Nice members of staff

Cons:

Absolutely awful room. Smell of stale cigarettes and constant noise. There was a dripping pipe behind the bathroom wall that kept us up as well as other noises

2026-04-08 • via Nuitee
M
Melvyn • solo_traveller • gb
3
Have stayed here last and couldn’t fault the accommodation or staff. Booked again this year and all was sub standard. Pa
Pros:

Location

Cons:

Room was terrible, radiator had gaffer tape holding electrical components together 🙈

2026-04-07 • via Nuitee
L
Laura • couple • gb
3
Cheap and loud. Get what you pay for i suppose
Pros:

It was a literal 2 minute drive to where we needed to be the following day for a wedding

Cons:

Curtains didnt close at the side so beaming sunshine came through at 6am right where the pillows were. Our room (17) was directly above the bars doors and it was 0 on the sound proof scale so we heard every person come and go. Pillows were paper thin.

2026-04-07 • via Nuitee
S
Sandra • couple • gb
7
Pros:

Friendly staff
Comfortable bed
Good breakfast

Cons:

Bathroom could do with updating

2026-04-07 • via Nuitee
A
Andrew • couple • gb
8
Pros:

Location was brilliant, right in the heart of Llangollen.
Room was comfy with plenty of room, good shower.
I think breakfast is a bit expensive, but was plentifull.

Cons:

Carpark fee is expensive seeing as though you are staying at the hotel.

2026-04-07 • via Nuitee
R
Rachel • extended_group • gb
7
Lovely evening spent in an idyllic location
Pros:

Beautiful old hotel, with lovely quirky rooms

Cons:

The shower cubicle still had hairs from previous occupancy and the shower itself didn’t works very well…was either scolding hot or freezing cold

2026-04-06 • via Nuitee
A
Anthony • couple • gb
1
Cons:

Paying for parking on site.

2026-04-06 • via Nuitee
M
Margaret/Mindy • solo_traveller • gb
8
Lovely hotel with history.
Pros:

The locality was really good, on the river & Central to Llangollen. The building was lovely.

Cons:

The room was a bit small & there wasn't always staff at reception.

2026-04-06 • via Nuitee
K
Kelley • couple • gb
6
Ok but wouldnt return
Pros:

The staff were extremely friendly, helpful and welcoming.
The room was clean and had everything we needed.
The breakfast was lovely and plenty of it.
The location was fantastic.

Cons:

The bed was the worst ive slept in. My partner and I had the worst night's sleep weve ever had in a hotel. It was hard and lumpy.
The hotel would benefit from having someone on reception during the day time or at least a bell, as when we booked in, then needed to book a table for the restaurant we had to wait until someone noticed we was there.

2026-04-06 • via Nuitee
M
Muhammad Umar • family_with_children • pk
7
Best city, good hotel which is okay to stay
Pros:

1. Location was the best part with great view
2. Staff was amazing

Cons:

1. No bedside switches to plug in chargers
2. Very difficult to settle shower temperature, same old style taps are in use whoch are difficult to tackle when setting temperature
3. Corridor had strange smell

2026-04-06 • via Nuitee
M
Michelle • family_with_children • gb
8
Nice hotel with everything you need
Pros:

The location was really great, so close to everything. It is a spacious hotel with a bar that does food and you can take your drinks and food out to the seating area which has a good view of the river.

Our family room was the most spacious I’ve stayed in. It had a double bed with two single beds for our kids, which was great. The room and bathroom were very clean.
It had a Fire Tv which was handy because we were able to sign into Netflix etc.

The breakfast was really good, buffet style in a very spacious room.

The parking is right behind the hotel so it was easy access to our car when we needed it.

The staff were friendly and helpful.

Cons:

We had to pay £8 per day for parking, because it wasn’t included through booking.com. We only stayed one night so it wasn’t a problem. There’s no parking out on the streets either. None of this was an issue for us but thought it could help others booking here.
The decor in the room was a bit old fashioned and it only had 2 places to plug things in for charging devices. 1 single socket and one double and they aren’t near the beds. It might be worth while taking an extension cord with you.

These things were very trivial considering all the good points about this hotel.

2026-04-05 • via Nuitee
A
Anthony • couple • gb
8
Excellent location and nice hotel. Would stay again!
Pros:

Room was large and functional. As a couple we were given a family room with 2 singles and 1 double. View was inwards towards the courtyard. Bathroom was good with shower and bath. Plenty of toiletries were supplied.

Breakfast was good with plenty of choice.

Location was excellent and only a short walk to everything that Llangollen has to offer.

Cons:

Staffing was often sparse and the same person was often doing both reception and the bar. Service at the bar was quite often slow and you could find yourself the only person at the bar but still wating 7 or 8 minutes to actually be served.

2026-04-05 • via Nuitee
M
Mark • couple • gb
4
Pros:

Great location

Cons:

I've been a dozen times before, never paid for parking. This time it was £8 a day. Shower was a tickle. Room small. Some staff not friendly.

2026-04-04 • via Nuitee
D
danielle • couple • gb
8
2026-04-03 • via Nuitee