Hotel Playa Encantada

Hotels
•
Kavia Hotels
8.6 (248 reviews)
Calle 12 bis Norte esquina Avenida 20 Norte , Playa del Carmen , mx

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Safety deposit box
Tour desk
Shuttle service (additional charge)
Concierge service
Outdoor furniture
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Comfortable rooms
Cons:
Cleanliness issues
Outdated amenities

Categories

Cleanliness
7.74
Some reviews indicated that the cleanliness could be improved, with comments about not being as clean as expected.
Service
9.21
Multiple reviews praised the staff for being helpful and friendly.
Location
9.25
Many reviewers highlighted the excellent location, close to various attractions and amenities.
Room Quality
8.2
Rooms were generally described as comfortable and spacious, but some mentioned outdated decor.
Amenities
8.23
The pool and kitchen facilities were appreciated, though some equipment appeared old.
Value for Money
8.69
Overall good value for the price, although cleanliness issues were noted.
Food and Beverage
8.74
Positive comments about complimentary amenities, though specifics about food options were limited.
Overall Experience
8.71
Overall a positive experience with many reviewers indicating satisfaction despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 15:35

Property Description

Outdoor Pool and BBQ Garden Hotel Playa Encantada boasts an inviting outdoor pool and a charming garden with BBQ facilities, perfect for relaxing and enjoying the sunny days in Playa del Carmen.

Modern Amenities This contemporary hotel offers free Wi-Fi, ensuring guests stay connected throughout their stay. The air-conditioned rooms feature flat-screen cable TV, a desk, and a fan for ultimate comfort.

Prime Location Situated just a few blocks from Mamitas Beach and a short walk to the vibrant 5th Avenue, Hotel Playa Encantada provides easy access to shops, restaurants, and entertainment options. Additionally, with key transportation hubs nearby, exploring top attractions like Xcaret Eco Theme Park is convenient.

Experience the perfect blend of comfort and convenience at Hotel Playa Encantada. Book now for an unforgettable stay!

Important information:

When booking 3 rooms or more or 3 nights or more, different policies and additional supplements may apply.

Please note that for rates with breakfast included, breakfast is only offered for adults. Breakfast for minors will be at an extra cost.

Breakfast service is provided at Ipanema's Grill restaurant, located three blocks from the hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
This property is located in a busy area so guests might experience some noise.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 248 reviews
Cleanliness: 7.74
Service: 9.21
Location: 9.25
Room Quality: 8.2
Amenities: 8.23
Value for Money: 8.69
Food and Beverage: 8.74
Overall Experience: 8.71
I
Idbler • family_with_children • uy
5
Pros:

La ubicación y la habitación amplia.

Cons:

Que no se informara que el desayuno era a 3 cuadras .
Falta de estantes en la habitación.
Las perchas plásticas de muy mala calidad.

2026-03-21 • via Nuitee
L
Leanne • couple • gb
6
Good location , met basic needs.
Pros:

There was a fridge, the room was spacious, it was reasonable clean. Nice pool. Noisy outside. Convenient for the bus station.

Cons:

No water provided in the room. Only one towel per person, no hand towel provided. No water provided in the room. No bin in the bedroom.

2026-03-21 • via Nuitee
A
Arti • couple • gb
10
2026-03-21 • via Nuitee
F
Francesca • family_with_children • it
6
Pros:

Appartamento enorme

Cons:

Troppo vicino alla stazione ADO. Un rumore incredibile fino a tardi

2026-03-21 • via Nuitee
Ángel • family_with_children • cl
10
Recomendadisimo 💯
Pros:

Es mi segunda vez en playa del Carmen y en este hotel, lo escoji nuevamente por la sercania a todo en menos de 10 minutos, sus instalaciones son muy cómodas y precio calidad esta excelente.seguridad y atención 24 hrs.
Su personal excelente, muy fluido todo con los recepcionistas y personal de limpieza.

Cons:

Nada, todo excelente.

2026-03-15 • via Nuitee
P
Pau • couple • es
7
2026-03-15 • via Nuitee
T
Tina • family_with_children • de
7
Super wenn man die Nähe zum ADO alterna sucht
Pros:

Die LAGE ZUM ADO IST TOP, da gegenüber! Aber Cave die ADO-BUSSE VOM FLUGHAFEN kommen zur Zeit nur im Terminal turistica an! Abfahren kann man aber vom alterna…
Die DAMEN vom HOUSEKEEPING sind super nett und hilfsbereit!

Cons:

Es ist laut da nebenan die ganze Nacht über gearbeitet und LkWs beladen werden, deren AGGREGATOREN SUPER LAUT SIND, zT super unmotiviertes Personal, durchgesessene Sofas (wir hatten 2 ZImmer), beides recht abgewohnt in einem ging die KLima nicht, was wir aber nicht brauchten.

2026-03-13 • via Nuitee
C
Claude • family_with_children • ca
7
Pros:

Bon emplacement près du terminus ADO Alterna. Près de la mer et des commerces et restaurants

2026-03-13 • via Nuitee
M
Marzia • couple • it
7
Piu o meno ok
Pros:

La stanza era molto grande e completa di cucina.

Cons:

Il rapporto qualità-prezzo non è dei migliori.
Per avere il phon era necessario lasciare un documento alla reception

2026-03-12 • via Nuitee
A
Alejandra • family_with_children • co
9
Pros:

La ubicación es estratégica, queda cerca de una terminal del ADO.

El desayuno excelente

Cons:

En general el servicio fue muy bueno, el personal muy atento.

2026-03-12 • via Nuitee
L
luis • family_with_children • cl
7
Pros:

La limpieza , piscina y tranquilidad del lugar

Cons:

El personal muy poco atento y nos tocó una pieza que no se podía tirar la cadena del baño

2026-03-10 • via Nuitee
A
Adolfo • couple • us
10
Great Stay!
Pros:

Great location. Walkable to everything. Rooms are super clean and spacious.

Cons:

WiFi is painfully slow. It’s faster to hotspot your phone to your other devices.

2026-03-09 • via Nuitee
L
Louise • couple • ca
8
2026-03-07 • via Nuitee
C
claudia leticia • family_with_children • mx
10
Vacaciones geniales
Pros:

Me encantó su cercanía con la terminal del ADO, la amplitud de sus habitaciones y la limpieza en general. La atención de los chicos de recepción fue fantastica

Cons:

Me gustaría que El horario de café gratis se ampliara un poco

2026-03-06 • via Nuitee
C
CELINE • couple • ca
8
Pros:

J'ai adoré mon séjour. Par contre, l'eau de la piscine était froide et je n'ai jamais pu faire fonctionné la plaque à induction (poêle). Pour le reste, tout était parfait. L'hotel très bien située, près de tout. Personnel très courtois malgré le fait qu'ils comprennent très peu l'anglais.

Cons:

Le personnel devrait parlé un peu plus l'anglais ou le français.

2026-03-04 • via Nuitee
G
Gibran • family_with_children • br
8
2026-03-03 • via Nuitee
L
Léna • couple • fr
9
2026-03-01 • via Nuitee
V
verlaine73 • family_with_children • it
8
2026-02-27 • via Nuitee
T
Tina • family_with_children • de
7
Gut für eine Übernachtung in der Nähe vom Busbahnhof
Pros:

Direkt am Busbahnhof

Cons:

Das Hotelpersonal war zT unmotiviert zTaber auch sehr nett

2026-02-22 • via Nuitee
T
Tina • family_with_children • de
7
Gutes Hotel am ADO
Pros:

Ok

Cons:

zT in die Jahre gekommen
wechselnd motiviertes Personal

2026-02-22 • via Nuitee