Hotel Playa Encantada

Hotels
•
Kavia Hotels
8.6 (248 reviews)
Calle 12 bis Norte esquina Avenida 20 Norte , Playa del Carmen , mx

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Safety deposit box
Tour desk
Shuttle service (additional charge)
Concierge service
Outdoor furniture
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Comfortable rooms
Cons:
Cleanliness issues
Outdated amenities

Categories

Cleanliness
7.74
Some reviews indicated that the cleanliness could be improved, with comments about not being as clean as expected.
Service
9.21
Multiple reviews praised the staff for being helpful and friendly.
Location
9.25
Many reviewers highlighted the excellent location, close to various attractions and amenities.
Room Quality
8.2
Rooms were generally described as comfortable and spacious, but some mentioned outdated decor.
Amenities
8.23
The pool and kitchen facilities were appreciated, though some equipment appeared old.
Value for Money
8.69
Overall good value for the price, although cleanliness issues were noted.
Food and Beverage
8.74
Positive comments about complimentary amenities, though specifics about food options were limited.
Overall Experience
8.71
Overall a positive experience with many reviewers indicating satisfaction despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 15:35

Property Description

Outdoor Pool and BBQ Garden Hotel Playa Encantada boasts an inviting outdoor pool and a charming garden with BBQ facilities, perfect for relaxing and enjoying the sunny days in Playa del Carmen.

Modern Amenities This contemporary hotel offers free Wi-Fi, ensuring guests stay connected throughout their stay. The air-conditioned rooms feature flat-screen cable TV, a desk, and a fan for ultimate comfort.

Prime Location Situated just a few blocks from Mamitas Beach and a short walk to the vibrant 5th Avenue, Hotel Playa Encantada provides easy access to shops, restaurants, and entertainment options. Additionally, with key transportation hubs nearby, exploring top attractions like Xcaret Eco Theme Park is convenient.

Experience the perfect blend of comfort and convenience at Hotel Playa Encantada. Book now for an unforgettable stay!

Important information:

When booking 3 rooms or more or 3 nights or more, different policies and additional supplements may apply.

Please note that for rates with breakfast included, breakfast is only offered for adults. Breakfast for minors will be at an extra cost.

Breakfast service is provided at Ipanema's Grill restaurant, located three blocks from the hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
This property is located in a busy area so guests might experience some noise.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 248 reviews
Cleanliness: 7.74
Service: 9.21
Location: 9.25
Room Quality: 8.2
Amenities: 8.23
Value for Money: 8.69
Food and Beverage: 8.74
Overall Experience: 8.71
S
Stastny • solo_traveller • cz
7
Pros:

Pěkný bazén a slušně vybavená kuchyně. Velký prostor v pokoji

Cons:

Hluk že sousedního skladu

2026-02-11 • via Nuitee
F
Florentino • family_with_children • us
10
Pros:

todo estuvo muy bien se los garantizo y recomiendo 100%

Cons:

everything

2026-02-10 • via Nuitee
T
Teun • couple • nl
7
Pros:

Locatie dichtbij ADO halte en loopafstand strand
Ruime kamer
Schoon
Goede bedden

Cons:

Geluidsoverlast tot laat in de avond en vroeg in ochtend door straat en ADO busstation. Dit wisten we van tevoren, maar je moet hier wel rekening mee houden.

2026-02-09 • via Nuitee
H
Höne • couple • mx
8
Muy cómodo
Pros:

La cercanía, la amabilidad del personal

Cons:

La máquina de café estaba hechada a perder y el agua caliente tarda en salir de la regadera

2026-02-09 • via Nuitee
C
colman parker • family_with_children • ie
5
Pros:

Good location.lots of space

Cons:

Souless hotel. A bit mean with the towels

2026-01-26 • via Nuitee
A
Ann • solo_traveller • gb
8
Nice Large room and I enjoyed my stay
Pros:

I picked the location near the bus station so I did not have to move my bags too far. This was obviously convenient but the street turned out to be a bit noisy at nights. Hotel staff were all helpful. I liked the pool area. All clean in the room. Would prefer slightly softer pillows, but that is obviously my preference.

Cons:

Curtains not very thick so got a lot of light coming in at night. Also single glazed windows mean you can hear noisy cars and people in the street below.

2026-01-26 • via Nuitee
L
Laurie • couple • fr
8
Très bon séjour
Pros:

Chambre ultra spacieuse avec deux grands lits.
Emplacement très bien
Petit déjeuner vraiment très varié et très bon.

Cons:

Dommage que le petit déjeuner n’est pas directement dans l’hôtel, il faut sortir de l’hôtel et aller dans un autre établissement à cinq minutes à pied.
Vraiment pas beaucoup de pression de l’eau pour la douche.
Nous avons eu une chambre côté rue qui était donc vraiment très bruyante Impossible d’ouvrir la fenêtre. C’était juste en face de la gare ado Nous entendions vraiment tous les bus même la fenêtre fermée

2026-01-22 • via Nuitee
M
Marianoprovens • family_with_children • ar
7
Pros:

La ubicación

Cons:

Está al frente de un colegio. Sólo nos entregaron dos toallones para la ducha. No había toalla para manos

2026-01-19 • via Nuitee
J
Javier • family_with_children • mx
1
2026-01-19 • via Nuitee
S
Sergio • family_with_children • ca
7
Good enough for a couple of nights
Pros:

Hotel was clean and located close to everything. Fast internet and reasonably priced.

Cons:

Simple rooms and the ones facing the street are noisy. Pool is in the shade and the water can get very cold. No table or desk to work if you need to

2026-01-17 • via Nuitee
M
Maria • couple • se
8
Mycket bra och prisvärt.
Pros:

Det låg nära 5th av. Men tillräckligt långt bort för att slippa allt oljud. ADO buss låg precis bredvid. Sovrum och vardagsrum med kök så stort. Pool. Det fanns 2st tvättlinor att hänga tvätt på.

Cons:

Köksluckorna var smutsiga.

2026-01-16 • via Nuitee
J
Johanna • couple • fi
8
2026-01-07 • via Nuitee
G
Gwyneth • couple • us
9
A nice budget hotel.
Pros:

Convenient, quiet, and good for a budget. Next to the bus station but not too loud after dark. A good point between the beach and the main streets. It has an elevator and the room was spacious

Cons:

The towels were fraying and the sheets weren’t fitted properly to the bed.

2026-01-04 • via Nuitee
L
Lee • solo_traveller • au
9
2026-01-04 • via Nuitee
M
Montejo • family_with_children • mx
10
2026-01-02 • via Nuitee
R
Rosa Elizabeth • family_with_children • mx
10
Lo recomiendo ampliamente no se arrepentiran.
Pros:

La ubicación excelente!!!

Cons:

El Internet falló un poco.

2026-01-01 • via Nuitee
A
arnon • family_with_children • il
8
Pros:

Great little hotel in a good location, about 5-7 minutes walk to the 5th Ave. Very large and spacious rooms equipped with everything you need for a vacation. Free water/refill at the lobby. Good wifi and good a/c

Cons:

Low Water pressure in shower. Small pool with very cold water. Night guard isn't very friendly...

2025-12-30 • via Nuitee
S
Schmid • family_with_children • es
8
Pros:

Cerca de todo, buena ubicacion

2025-12-27 • via Nuitee
B
Batel • family_with_children • il
4
מיקום מעולה שירות לוקה בחסר
Pros:

מיקום מאוד קרוב להכל
בית חב״ד בשדרה החמישית הכל במרחק הליכה קצר

Cons:

שירות לוקה בחסר
לא היה אינטרנט אלחוטי בחדר מהרגע שהגענו. כל פעם אמרו שיסודר עד שעזבנו אחרי 4 ימים לא סודר.. ששאלנו מה קורה די אמרו זה מה שיש.. וגם שטענו שסודר עדיין לא עבד בגלל

2025-12-26 • via Nuitee
F
Fernanda • couple • br
6
Pros:

Tinha elevador e ar condicionado

Cons:

Quarto com um cheiro horrível de naftalina, não disponibilizaram uma toalha extra que eu pedi, não tinha toalha de rosto e papel higiênico de péssima qualidade.

2025-12-26 • via Nuitee