Tago Tulum by G Hotels

Hotels
•
Small Luxury Hotels of the World
9.2 (368 reviews)
Carretera Tulum-Boca Paila Km.6, Tulum, Quintana Roo, México , Tulum , mx

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Free

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Luggage storage
See all facilities

Review Highlights

Pros:
Beautiful property
Great location
Stunning facilities
Cons:
High prices
Cleanliness issues
Service inconsistencies

Categories

Cleanliness
8.22
Several mentions of cleanliness issues, including thatched roof decomposing wood and rodent droppings.
Service
10
General sentiment of service being standard but not exceptional, with some management issues reported.
Location
10
Positive remarks about the hotel's convenient proximity to beach and attractions.
Room Quality
9.22
Beautiful rooms reported, but with some maintenance issues such as AC problems.
Amenities
9.22
Amenities like private pools mentioned positively, but with issues raised regarding cleanliness and management.
Value for Money
8.22
Frequent complaints about high prices and poor value.
Food and Beverage
8.72
Food perceived to be expensive and underwhelming, but restaurant offerings are mentioned positively.
Overall Experience
10
Despite several issues, guests express that the facility is beautiful and accommodations are enjoyable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:39

Property Description

Beachfront Location and Free WiFi
Located in Tulum's hotel zone, our beachfront hotel offers the perfect blend of relaxation and convenience. Stay connected with complimentary WiFi access throughout your stay.

Luxurious Rooms with Private Pool
Indulge in comfort with rooms featuring a minibar, satellite TV, and coffee-making facilities. Unwind in a private bathroom with a double shower and enjoy garden or sea views with a private pool for the ultimate relaxation.

Convenient Amenities and Services
Take advantage of our garden, 24-hour front desk, tour desk, and luggage storage. Explore nearby attractions like Tulum Archeological Site and Parque Nacional Tulum, all within a short distance.

Experience the beauty of Tulum at TagoTulum - book your stay now for an unforgettable beachfront getaway!

Important information:

In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.2
Based on 368 reviews
Cleanliness: 8.22
Service: 10
Location: 10
Room Quality: 9.22
Amenities: 9.22
Value for Money: 8.22
Food and Beverage: 8.72
Overall Experience: 10
S
Susan-Lee • couple • ca
10
Can’t wait to go back outstanding vacation
Pros:

The property was well looked after extremely clean the staff friendly accommodating above and beyond. The room was spacious super comfortable, high high ceiling. Wonderful bathroom, shower vanity best bathroom I’ve been in in a while.

Cons:

The properties on the north side of Tulum in hotel zone, which allows it to be quiet and comfortable. We rented bikes to get around during the day. It was absolutely stunning had a great island feel with high-end amenities.

2026-03-15 • via Nuitee
D
dalton • couple • br
10
2026-03-14 • via Nuitee
M
Martina • couple • de
10
2026-03-09 • via Nuitee
O
Oliver • couple • gb
10
2026-03-08 • via Nuitee
Z
Zinon • couple • cy
9
Its always my choice for Tulum
Pros:

Amazing rooms, very nice decor. Kind staff. Amazing amentities in room. Free valet parking

Cons:

Ok Tulum is generally expensive. The blocking of 300 dollars is not necessary. Breakfast not included. Towles should be replaced with new ones.

2026-03-04 • via Nuitee
R
Rafael • couple • br
9
2026-03-02 • via Nuitee
A
Anastasia • couple • de
9
2026-02-24 • via Nuitee
M
Marguerite • couple • ca
9
2026-02-11 • via Nuitee
E
Everton • couple • br
4
2026-01-29 • via Nuitee
L
Laura • couple • us
9
2026-01-26 • via Nuitee
P
Pilgun • solo_traveller • at
10
2026-01-25 • via Nuitee
K
Karolina • couple • pl
8
2026-01-20 • via Nuitee
J
Julia • couple • gb
9
Pros:

The hotel was absolutely beautiful and the room was stunning with the private pool

Cons:

It was very expensive to eat at the hotel but it seems the whole beach area is very overpriced. It would have been great if there was some type of water tap

2026-01-20 • via Nuitee
M
Mariem • couple • ae
1
Not safe hotel
Pros:

The worst stay ever . They stole our watch and all jewelry from the safety box inside our room . And staff didn’t collaborate or call the police. It has been a week and till now waiting for the police report but even an official email or communication from their hotel management happened.
And we heard that we’re not the only room that we were robbed . I don’t recommend anyone to go there as the hotel is not safe

2026-01-20 • via Nuitee
P
Pedro • couple • cl
9
2026-01-19 • via Nuitee
T
tom • couple • gb
10
Pros:

Beach

2026-01-18 • via Nuitee
Z
Ziv • couple • il
1
מחריד !!
Pros:

את החדרים

Cons:

גנבו לנו מצוות המלון 7000$ שסגרנו דרככם

2026-01-12 • via Nuitee
V
Vasyl • couple • ua
3
Pros:

Quite good hotel in great location, with bog and clean rooms.

Cons:

No feedback from the staff via WhatsApp bot (they are proposing to use themselves) at all.
We faced the issue with the locker\safe first which didn't work correct with buttons beeping. WhatsApp bot ignored the request, and the lady on the Reception couldnt solve the issue - so we had the inconvenience using the locker all the time.
Also, upon check-out we fully paid out the services in accordance to the invoice provided, so have been promised that the 400 USD deposti will be returned in 3-5 days.
In 3-5 days the 400 USD deposit was returned, but imediately there was also another 35 USD charged from me for no reason and no explanations.
Appealing to theWhatsApp bot didn't work again.
Also, after writing to hotel via Booking requesting to esplain the 35 USD charge also didn't bring any result.
So, I would say, this hotel is using a minor fraud charging the payments for no reason and no explanations - also backdated as you can find it out only 4 days after leaving the hotel.

2026-01-08 • via Nuitee
I
Isabella • couple • it
10
2026-01-04 • via Nuitee
S
Sasha • couple • us
7
Pros:

We spent 5 days at Tago and really enjoyed the room, especially the comfortable bed, the walk-in shower and the private pool on the deck. The ocean view was gorgeous, and all staff were very kind, and kept the room very clean. The resort is located in a convenient location in the hotel zone and it was easy to walk to restaurants via the beach or the road.

Cons:

Unfortunately, the restaurant was terrible. We expected it to be overpriced, but it was even worse than the competition - for example a large bottle of bubbly water was 7 dollars at most places and 12 at Tago. The quality of food and coffee were bad, and sometimes the menu description didn't match the actual meal, leading us to spend 50 dollars on 2 plates of fettuccine with a cream sauce (instead of tomato) that we couldn't eat because we are lactose intolerant. I felt they should have offered us a refund but they didn't.

My recommendation would be to stay here and go to other beach clubs and restaurants.

2026-01-03 • via Nuitee