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Facilities
Property facilities
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Health or beauty spa nearby
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Luggage storage
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Safety deposit box
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Tour desk
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Car hire
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Non-smoking throughout
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Private check-in/check-out
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Shuttle service (additional charge)
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Concierge service
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Adult only
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Public Bath
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Outdoor furniture
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Fruits
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Shallow end
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Steam room
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Food delivered to guest room
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CCTV outside property
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Access to health care professionals
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Face masks for guests available
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24-hour security
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Security alarm
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Key card access
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Television in common areas
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Front desk (limited hours)
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Billiards or pool table
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Free wired internet
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Snack bar/deli
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Beach umbrellas
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Pool sun loungers
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Offsite parking discounted rates available
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Private beach nearby
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Pool waterfall
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Exercise/lap pool
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Japanese garden
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Covered parking
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Health or beauty spa nearby
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Swimming nearby
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Beach club nearby (surcharge)
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Bicycle-friendly property
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Beach toys
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Vegetarian menu options available
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Beachfront Location and Free WiFi
Located in Tulum's hotel zone, our beachfront hotel offers the perfect blend of relaxation and convenience. Stay connected with complimentary WiFi access throughout your stay.
Luxurious Rooms with Private Pool
Indulge in comfort with rooms featuring a minibar, satellite TV, and coffee-making facilities. Unwind in a private bathroom with a double shower and enjoy garden or sea views with a private pool for the ultimate relaxation.
Convenient Amenities and Services
Take advantage of our garden, 24-hour front desk, tour desk, and luggage storage. Explore nearby attractions like Tulum Archeological Site and Parque Nacional Tulum, all within a short distance.
Experience the beauty of Tulum at TagoTulum - book your stay now for an unforgettable beachfront getaway!
In the event of an early departure, the property will charge you the full amount for your stay.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children are not allowed.
You haven't added any cots.
You haven't added any extra beds. -
Pets
Pets are not allowed.
Location
Guest Reviews
The worst stay ever . They stole our watch and all jewelry from the safety box inside our room . And staff didn’t collaborate or call the police. It has been a week and till now waiting for the police report but even an official email or communication from their hotel management happened.
And we heard that we’re not the only room that we were robbed . I don’t recommend anyone to go there as the hotel is not safe
The hotel was absolutely beautiful and the room was stunning with the private pool
It was very expensive to eat at the hotel but it seems the whole beach area is very overpriced. It would have been great if there was some type of water tap
Beach
את החדרים
גנבו לנו מצוות המלון 7000$ שסגרנו דרככם
Quite good hotel in great location, with bog and clean rooms.
No feedback from the staff via WhatsApp bot (they are proposing to use themselves) at all.
We faced the issue with the locker\safe first which didn't work correct with buttons beeping. WhatsApp bot ignored the request, and the lady on the Reception couldnt solve the issue - so we had the inconvenience using the locker all the time.
Also, upon check-out we fully paid out the services in accordance to the invoice provided, so have been promised that the 400 USD deposti will be returned in 3-5 days.
In 3-5 days the 400 USD deposit was returned, but imediately there was also another 35 USD charged from me for no reason and no explanations.
Appealing to theWhatsApp bot didn't work again.
Also, after writing to hotel via Booking requesting to esplain the 35 USD charge also didn't bring any result.
So, I would say, this hotel is using a minor fraud charging the payments for no reason and no explanations - also backdated as you can find it out only 4 days after leaving the hotel.
We spent 5 days at Tago and really enjoyed the room, especially the comfortable bed, the walk-in shower and the private pool on the deck. The ocean view was gorgeous, and all staff were very kind, and kept the room very clean. The resort is located in a convenient location in the hotel zone and it was easy to walk to restaurants via the beach or the road.
Unfortunately, the restaurant was terrible. We expected it to be overpriced, but it was even worse than the competition - for example a large bottle of bubbly water was 7 dollars at most places and 12 at Tago. The quality of food and coffee were bad, and sometimes the menu description didn't match the actual meal, leading us to spend 50 dollars on 2 plates of fettuccine with a cream sauce (instead of tomato) that we couldn't eat because we are lactose intolerant. I felt they should have offered us a refund but they didn't.
My recommendation would be to stay here and go to other beach clubs and restaurants.
The property was stunning. It’s a small hotel with roughly 20 rooms. However, the attention to detail is wonderful. It was never overcrowded and the staff were extremely attentive. We absolutely loved - also, Blanca provided an incredible customer experience !! We will be back
Nothing, it was perfect
The staff are amazing, the beach access and sauna are great
It is very far from all the other restaurants and bars/beach clubs. It’s ok to walk there in the day but at night you can’t, there is no sidewalks and the taxis are around 600-800 pesos at night
Very good hotel in Tulum
Acomodações espetaculares. Quarto grande e muito confortável, desde a cama até os chuveiros. Sabíamos que tinha piscina no quarto, mas tivemos a grata surpresa de descobrir que era aquecida. As acomodações da praia também são muito confortáveis. Tinha lounge, cadeiras, pufs.. Dava para escolher.
A localização também é muito boa. Fica no início da zona hoteleira, dá para a aproveitar a zona hoteleira, mas também fica mais perto do centro. Além disso, fica longe dos beach clubs. Não tivemos nenhum problema com barulho de música a noite.
Funcionários muito atenciosos e prontos para atender a todo instante.
Tivemos apenas um contratempo. A água da piscina estava baixando e, como estávamos tomando banho, não ouvimos o funcionário bater na porta. Como a gente tinha esquecido de trancar a porta, ele acabou entrando para solucionar o problema e nos deu um grande susto. Conversamos na recepção e eles foram bastante atenciosos sobre a situação.
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