Masson Hotel Butterworth

Hotels
7.2 (499 reviews)
24 Jalan Todak 2 , Perai , my

listing image 1
Show all photos
Children allowed

Facilities

Non-smoking rooms
Air conditioning
Lift / Elevator
Express check-in/check-out
Staff adhere to local safety protocols
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
First aid kit available
Invoice provided
Shared stationery like menus, pens are removed
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Convenient amenities
Cons:
Cleanliness issues
Noisy environment
Limited parking

Categories

Cleanliness
6.38
Some reviews mentioned issues with cleanliness such as unclean toilets and an overall feeling of needing better cleaning.
Service
7.85
The staff was described as friendly and accommodating, enhancing the overall experience.
Location
8.39
Conveniently located across from a mall and close to hospitals, making it an excellent spot for guests.
Room Quality
6.84
Rooms were described as clean and comfortable, but some issues like small size and noise affecting quality.
Amenities
6.87
Basic amenities available, but noted lacks some features like a refrigerator in smaller rooms.
Value for Money
7.33
Offers good value considering the location and overall cleanliness, despite some minor drawbacks.
Food and Beverage
6.88
Limited feedback on food services directly, but positively positioned near eateries.
Overall Experience
7.05
Despite some cleanliness issues, guests found their stay mostly comfortable and convenient.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 12:39

Property Description

Convenient Location

  • Situated within 300 metres of Sunway Carnival Mall
  • Just 13 km away from Penang Bridge
  • Easy access to popular shopping destinations like Queensbay Mall and 1st Avenue Penang

Comfortable Rooms

  • Air-conditioned rooms with private bathrooms
  • Free WiFi available for all guests
  • Each room equipped with a desk, flat-screen TV, and complimentary toiletries

Guest-Friendly Amenities

  • 24-hour front desk for convenience
  • ATM on-site for easy access to cash
  • Close proximity to Penang International Airport for hassle-free travel arrangements

To book your stay at Masson Hotel Butterworth, experience convenience and comfort at its best.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    People 13 years old and over stay for MYR 85 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.2
Based on 499 reviews
Cleanliness: 6.38
Service: 7.85
Location: 8.39
Room Quality: 6.84
Amenities: 6.87
Value for Money: 7.33
Food and Beverage: 6.88
Overall Experience: 7.05
B
Bunn • couple • my
7
2026-02-12 • via Nuitee
M
MUHAMMAD HAFIZ • couple • my
10
best, simple, express
Pros:

Water Pressure in bathroom

Cons:

parking is average

2026-02-12 • via Nuitee
S
Sami • couple • my
8
2026-02-10 • via Nuitee
M
MOHD YUSRI • couple • my
7
2026-02-09 • via Nuitee
M
Muhammad • couple • my
6
Pros:

toilet so big , love it !

Cons:

parking & lift

2026-02-08 • via Nuitee
H
Han Yin • couple • my
7
The room facilities and location are good, but improvements are needed in response time and soundproofing.
Pros:

The room itself was clean and well-maintained. Slippers were provided, and the smart TV was a nice touch. The location is very good and convenient, although parking sometimes requires a bit of luck.

Cons:

I found an insect in the bathroom (not sure if it was a cockroach). I contacted the staff and asked them to come up to check and handle it, but unfortunately no one came even after waiting for about 20 minutes.
The soundproofing was also quite poor. I stayed in a connecting room, and I could clearly hear the TV sounds and even the alarm from the next room, which rang repeatedly from 6:00am to 6:15am. This affected the quality of my rest.

2026-02-08 • via Nuitee
S
Sami • couple • my
6
2026-01-28 • via Nuitee
S
Sami • couple • my
6
2026-01-28 • via Nuitee
M
Mirna • couple • ar
8
2026-01-27 • via Nuitee
T
Tjandra • family_with_children • id
10
Pros:

The hotel is just across the Sunway Carnival Mall, which is very convenient. I booked this hotel because it was just within walking distance from Sunway Hospital in Penang, and the price is quite friendly.

Cons:

They don't provide any extra bed and the refrigerator is not available in every rooms, only the bigger rooms. The elevator is quite slow.

2026-01-20 • via Nuitee
H
HSIANG WEN • extended_group • tw
5
Cons:

硬體設備能更新，隔音不佳。

2026-01-20 • via Nuitee
S
Subashini • extended_group • my
7
Staff was helpful and courteous.
Pros:

Cleanliness.

Cons:

I requested in advance 2months ago upon booking for 2 rooms with single bed.I only got one room.

2026-01-19 • via Nuitee
N
Nurul Izzati • extended_group • my
5
please improve the facilities
Pros:

biasa je

Cons:

iron dah kena tukar, sbb tudung saya terbakar. perlu provide iron dalam setiap bilik. lebih convenience. kurang selesa sbb tingkap tak boleh lock betul2. jd agak bising dan ada gangguan semasa tido.

2026-01-19 • via Nuitee
K
Khor • family_with_children • my
7
2026-01-10 • via Nuitee
M
Mirna • couple • ar
8
Cómodo
Pros:

La ubicación y limpieza

2026-01-09 • via Nuitee
R
Ravindren • family_with_children • my
10
2026-01-05 • via Nuitee
Y
YBHG DATO MUHD MUKHRIEZ • extended_group • my
2
A very disappointing experience
Pros:

Good location
Many amenities
Fronting Sunway Mall

Cons:

1.Unfriendly front desk staff seriously the worst i have ever experienced
2.Very bare room facilities
3.Parking is the worst
4.Noisy next door guests
5.Towels are very substandard (see the picture)

2026-01-03 • via Nuitee
M
Mahato Manoj • couple • my
1
2026-01-03 • via Nuitee
S
suryani • family_with_children • my
6
2026-01-03 • via Nuitee
A
ALBERT • solo_traveller • ph
8
Pros:

The location of our conference was accessible.

2025-12-30 • via Nuitee