Masson Hotel Butterworth

Hotels
7.2 (552 reviews)
24 Jalan Todak 2 , Perai , my

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Lift / Elevator
Express check-in/check-out
Non-smoking throughout
Daily housekeeping
Minimarket on site
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Convenient amenities
Cons:
Cleanliness issues
Noisy environment
Limited parking

Categories

Cleanliness
6.38
Some reviews mentioned issues with cleanliness such as unclean toilets and an overall feeling of needing better cleaning.
Service
7.85
The staff was described as friendly and accommodating, enhancing the overall experience.
Location
8.39
Conveniently located across from a mall and close to hospitals, making it an excellent spot for guests.
Room Quality
6.84
Rooms were described as clean and comfortable, but some issues like small size and noise affecting quality.
Amenities
6.87
Basic amenities available, but noted lacks some features like a refrigerator in smaller rooms.
Value for Money
7.33
Offers good value considering the location and overall cleanliness, despite some minor drawbacks.
Food and Beverage
6.88
Limited feedback on food services directly, but positively positioned near eateries.
Overall Experience
7.05
Despite some cleanliness issues, guests found their stay mostly comfortable and convenient.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 12:39

Property Description

Convenient Location

  • Situated within 300 metres of Sunway Carnival Mall
  • Just 13 km away from Penang Bridge
  • Easy access to popular shopping destinations like Queensbay Mall and 1st Avenue Penang

Comfortable Rooms

  • Air-conditioned rooms with private bathrooms
  • Free WiFi available for all guests
  • Each room equipped with a desk, flat-screen TV, and complimentary toiletries

Guest-Friendly Amenities

  • 24-hour front desk for convenience
  • ATM on-site for easy access to cash
  • Close proximity to Penang International Airport for hassle-free travel arrangements

To book your stay at Masson Hotel Butterworth, experience convenience and comfort at its best.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Penang Local Heritage Fee of RM2 per night will be collected during Check-InPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.2
Based on 552 reviews
Cleanliness: 6.38
Service: 7.85
Location: 8.39
Room Quality: 6.84
Amenities: 6.87
Value for Money: 7.33
Food and Beverage: 6.88
Overall Experience: 7.05
M
MOHD HISHAM • solo_traveller • my
10
2026-07-19 • via Nuitee
T
Tan • solo_traveller • my
6
2026-07-18 • via Nuitee
N
Nur • couple • my
7
2026-07-12 • via Nuitee
E
ERMA • couple • my
4
Improve cleanliness toilet can see cockroach and toilet door has many fingerprints.
Pros:

Location

Cons:

Cleanliness and the room is not soundproof.
Eventhough the TV is switch on very slow sound still can hear it in the next room.

2026-07-11 • via Nuitee
J
Johanna • solo_traveller • my
10
New and perfect location
Pros:

Room . It's clean and new. All facilities in room was good.

Cons:

Mattress a bit more comfort.

2026-07-10 • via Nuitee
T
Terences • couple • my
8
2026-06-27 • via Nuitee
Z
Zam Zamanie • solo_traveller • my
7
2026-06-27 • via Nuitee
S
Siti • solo_traveller • my
9
2026-06-25 • via Nuitee
R
Rafie • solo_traveller • my
9
Pros:

Location very convenient..

Cons:

🛗 lift....slow & very scary 😧

2026-06-14 • via Nuitee
B
Boon Kok • couple • my
1
2026-06-13 • via Nuitee
T
Terences • couple • my
8
This is my second stay at this hotel.. quite comfortable & convenient, easy access to everything..
Pros:

Interior is simple & nice.. cozy

2026-06-10 • via Nuitee
A
Azreena • couple • my
8
2026-06-02 • via Nuitee
A
Amir Hamzah • couple • my
10
Excellent location. Nearby ameneties. Will coming again surely.
Pros:

Everything

Cons:

Nothing

2026-05-30 • via Nuitee
N
NORSAPINAS • family_with_children • my
9
2026-05-24 • via Nuitee
M
Muhammad • couple • my
9
Superb
Pros:

Clean

Cons:

None

2026-05-23 • via Nuitee
N
Nur • solo_traveller • my
10
2026-05-23 • via Nuitee
Y
Yih En • solo_traveller • my
10
2026-05-21 • via Nuitee
M
Mohd Azhar • couple • my
9
Overall value for money and good location
Pros:

Location is good, so many shops around

Cons:

Short of parking

2026-05-11 • via Nuitee
S
ShiNy • couple • my
5
2026-05-10 • via Nuitee
K
Kelven • solo_traveller • my
8
2026-05-06 • via Nuitee