Masson Hotel Butterworth

Hotels
7.2 (523 reviews)
24 Jalan Todak 2 , Perai , my

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Lift / Elevator
Express check-in/check-out
Staff adhere to local safety protocols
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
First aid kit available
Invoice provided
Shared stationery like menus, pens are removed
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Convenient amenities
Cons:
Cleanliness issues
Noisy environment
Limited parking

Categories

Cleanliness
6.38
Some reviews mentioned issues with cleanliness such as unclean toilets and an overall feeling of needing better cleaning.
Service
7.85
The staff was described as friendly and accommodating, enhancing the overall experience.
Location
8.39
Conveniently located across from a mall and close to hospitals, making it an excellent spot for guests.
Room Quality
6.84
Rooms were described as clean and comfortable, but some issues like small size and noise affecting quality.
Amenities
6.87
Basic amenities available, but noted lacks some features like a refrigerator in smaller rooms.
Value for Money
7.33
Offers good value considering the location and overall cleanliness, despite some minor drawbacks.
Food and Beverage
6.88
Limited feedback on food services directly, but positively positioned near eateries.
Overall Experience
7.05
Despite some cleanliness issues, guests found their stay mostly comfortable and convenient.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 12:39

Property Description

Convenient Location

  • Situated within 300 metres of Sunway Carnival Mall
  • Just 13 km away from Penang Bridge
  • Easy access to popular shopping destinations like Queensbay Mall and 1st Avenue Penang

Comfortable Rooms

  • Air-conditioned rooms with private bathrooms
  • Free WiFi available for all guests
  • Each room equipped with a desk, flat-screen TV, and complimentary toiletries

Guest-Friendly Amenities

  • 24-hour front desk for convenience
  • ATM on-site for easy access to cash
  • Close proximity to Penang International Airport for hassle-free travel arrangements

To book your stay at Masson Hotel Butterworth, experience convenience and comfort at its best.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    People 13 years old and over stay for MYR 85 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.2
Based on 523 reviews
Cleanliness: 6.38
Service: 7.85
Location: 8.39
Room Quality: 6.84
Amenities: 6.87
Value for Money: 7.33
Food and Beverage: 6.88
Overall Experience: 7.05
K
Kelven • solo_traveller • my
8
2026-05-06 • via Nuitee
I
Ismail • extended_group • my
6
2026-05-05 • via Nuitee
R
rahimah • couple • my
7
lokasi berdekatan dgn tempat yg dituju…Mhkamah bukit mertajam
Pros:

tgah bandar

Cons:

semua ok

2026-05-02 • via Nuitee
M
Muhammad Al-Hirzan • couple • my
10
2026-04-30 • via Nuitee
M
mohd nasir • solo_traveller • my
8
2026-04-29 • via Nuitee
A
Amirul • solo_traveller • my
8
Pros:

Overall Facilities Acceptable to work with.

Cons:

The Bathroom, theres something leaking. there are also calcification in the bathroom area. hopefully they improve it soon. thanks.

2026-04-28 • via Nuitee
S
Siti Suzilah • couple • my
8
2026-04-20 • via Nuitee
S
Sarah • family_with_children • my
8
Pros:

Walking distance to Sunway carnival mall.
Fairly clean room.

Cons:

Iron provided but its outside of the room.
Public parking is available, but there are many birds around and their droppings end up on parked cars.

2026-04-19 • via Nuitee
R
Razi Ahmad • extended_group • my
8
Pros:

-location and the room interior
- high water pressure shower
-facility around the hotel

Cons:

-parking really hard to get at noon
-did not get the same room as i booked even charge me with the same price

2026-04-17 • via Nuitee
S
shahrul nahar • solo_traveller • my
10
2026-04-13 • via Nuitee
S
Siti Khairus • couple • my
7
2026-04-11 • via Nuitee
S
Siti Khairus • couple • my
7
2026-04-11 • via Nuitee
C
Caroline • couple • my
7
2026-04-06 • via Nuitee
C
Che Amran • family_with_children • my
9
Pros:

Tidy and clean

Cons:

Parking problem

2026-03-28 • via Nuitee
M
Mahyun Ab WAHAB • family_with_children • my
8
Recommended for short vacay
Pros:

Near Sunway Carnival Mall. Just cross the road. Having elevator

Cons:

Nil

2026-03-27 • via Nuitee
J
Jess Tan Geok Fang • family_with_children • my
1
Pros:

Is good location, value for money

Cons:

Subject: Complaint Regarding Hotel Stay – Masson Hotel

Dear Booking.com Customer Service Team,

I am writing to formally complain about my recent check-in experience at Masson Hotel on 25 March 2026.

Upon arrival, I checked into the room at approximately 23:15 Within 15 minutes, there was a complete power failure in the room, leaving me without electricity, light, or basic facilities. I found this situation unacceptable, especially as it occurred immediately after check-in.

Given the circumstances, I believe a full refund for this stay is justified, as I was unable to enjoy the service or stay comfortably.

I kindly request your assistance in resolving this matter with the property and securing a refund.

Please let me know if you require any further information or documentation.

Thank you for your support.

Best regards,
Jess

2026-03-26 • via Nuitee
S
Suhaidy • family_with_children • my
8
2026-03-26 • via Nuitee
H
Hamisharizal • family_with_children • my
8
2026-03-23 • via Nuitee
M
Mohammad Zulfadli • family_with_children • my
10
2026-03-21 • via Nuitee
K
KPM-Guru • family_with_children • my
7
Pros:

No

Cons:

Double pay if I change date.
Please refund.

2026-03-20 • via Nuitee