Quality Hotel Saga

Hotels
•
Strawberry
8.3 (2848 reviews)
Richard Withs Plass 2 , Tromsø , no

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Small room size
Basic amenities

Categories

Cleanliness
8.05
Most reviews mention cleanliness positively, but some issues with trash collection were noted.
Service
9.05
Guests praised the staff for their friendliness and helpfulness, especially during breakfast.
Location
9.05
The location was highlighted as perfect and central in several reviews.
Room Quality
7.55
Some guests found the rooms too small and basic for what they paid, impacting their experience.
Amenities
7.55
Limited amenities were mentioned including lack of tea/coffee facilities in some rooms.
Value for Money
7.55
Guests felt that the rooms did not justify the price paid, indicating a potential value issue.
Food and Beverage
9.05
Breakfast received high praise from multiple guests for its quality.
Overall Experience
8.55
Overall, guests had a positive experience despite some room and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-22 03:22

Property Description

Breathtaking Views
Experience stunning views of the Tromsø Mountains, city, and iconic cathedral from most rooms at Quality Hotel Saga.

Convenient Amenities
Enjoy free Wi-Fi, flat-screen satellite TV, and a seating area in modern rooms. Indulge in complimentary coffee and tea in the afternoons and savor delicious buffet breakfast at the in-house restaurant.

Ideal Location
Situated just 250 meters from Storgata shopping street, our hotel also offers easy access to popular attractions like the Tromsø Polar Museum and Polaria Aquarium. The airport shuttle conveniently stops right outside our door.

Book now to enjoy a memorable stay at Quality Hotel Saga!

Important information:

Evening meals are served Monday to Thursday between 17:00-20:00. Please contact the hotel for more information about evening meal availability.

Please note that the electric car charger costs NOK 150 per day and is in addition to the parking fee of NOK 295 per day. Parking is from check-in date to check out date 12:00. The service must be activated at the reception.

When traveling with pets, please note that an extra charge of NOK 300 per pet, per stay applies

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is needed) and costs NOK 275 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for NOK 100 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 9 years old stay for NOK 300 per person per night when using an existing bed.
    People 4 years old and over stay for NOK 300 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 2848 reviews
Cleanliness: 8.05
Service: 9.05
Location: 9.05
Room Quality: 7.55
Amenities: 7.55
Value for Money: 7.55
Food and Beverage: 9.05
Overall Experience: 8.55
M
Martin • family_with_children • at
9
2026-02-14 • via Nuitee
M
Mark • couple • nl
8
2026-02-14 • via Nuitee
Østvold • couple • no
8
2026-02-14 • via Nuitee
C
cristina • extended_group • es
10
2026-02-14 • via Nuitee
R
Roving43342811967 • Family • London, England
2
Unacceptable Overbooking Experience and Insulting "Compensation" Offer
Pros:

I am writing this to warn fellow travelers about the unprofessional management and deceptive practices at Quality Hotel Saga.

On January 17th, 2026, my family (3 people) arrived at the hotel with a confirmed booking for a Family Room, arranged through our travel agency months in advance. Upon arrival, we were told the hotel was "overbooked." Despite having a guaranteed reservation, we were denied the room we paid for.

The "solution" provided was a nightmare:

1.Downgraded Experience: Instead of the family room, we were forced into two small rooms on different floors. This was NOT an upgrade; it was a major inconvenience for a family traveling together.

2.Wasted Time & Effort: We had to pack and unpack our shared luggage multiple times, wasting precious hours of our limited vacation time in Tromsø.

3.Broken Promises: The intern at the front desk verbally promised a refund for the inconvenience, which was the only reason we reluctantly agreed to the compromise late at night.

However, the post-stay "compensation" offered by the hotel is an absolute insult. After weeks of waiting, the hotel only offered a "discount or room upgrade for a future stay." This is completely useless for international tourists who may not visit Tromsø again anytime soon. It shows a total lack of sincerity and zero accountability for their breach of contract.

A confirmed booking should be a guarantee, not a suggestion. If you value your time and peace of mind, avoid this hotel. They do not respect their guests or their own commitments.

2026-02-13 • via Tripadvisor
G
Gergana • couple • gb
9
lovely view and location, cozy breakfast offering all you need to start the day
Pros:

great location and view frame m the room

Cons:

bathroom was very compact

2026-02-13 • via Nuitee
T
Tao • couple • ch
8
Pros:

Breakfast is amazing. Location is great.

Cons:

Room is a bit too small for 2 people.

2026-02-11 • via Nuitee
K
Kyrylo • solo_traveller • gb
7
2026-02-11 • via Nuitee
A
Anna • couple • gb
5
Pros:

Location
Food

Cons:

Had superior double room booked and got a room with 2 single beds pushed together

2026-02-11 • via Nuitee
L
Luke • couple • au
8
2026-02-11 • via Nuitee
P
Preben • family_with_children • dk
9
Pros:

Fremragende og velassorteret morgenmadsbuffet
Gode senge
Hyggeligt værelse

2026-02-10 • via Nuitee
V
viviana • couple • it
6
2026-02-10 • via Nuitee
K
ka wah • couple • hk
8
Pros:

Like the breakfast, with plenty of choices & taste good

Cons:

Wish there is body wash instead of shampoo only

2026-02-10 • via Nuitee
C
Christine • couple • ca
8
Wonderful hotel! Great location, phenomenal breakfast and super kind staff.
Pros:

Location is great, breakfast is phenomenal.

Cons:

It would be nice to have in room coffee machine.

2026-02-09 • via Nuitee
T
Tone • family_with_children • no
7
2026-02-08 • via Nuitee
S
Seán • couple • ie
10
Short winter break
Pros:

The location was perfect, you couldn't get more central. The staff were friendly and helpful. The room was large and spotlessly clean. The breakfast was excellent with a wide variety of options constantly refreshed.

2026-02-08 • via Nuitee
G
gustavopsc • couple • es
3
Cons:

Teníamos la reserva confirmada, tanto por Booking como por un email del proprio hotel, pero cuando llegamos a la recepción, ya cansados de un largo viaje, nos dijeron que había un problema, que estaban completos y deberíamos ir a otro hotel. No nos han dado más explicaciones, ni ofrecido ningún tipo de compensación. El otro hotel no estaba mal, pero era un 3 estrellas al revés de 4 de nuestra reserva. Pero el principal punto fue la mala atención.

2026-02-08 • via Nuitee
T
TravelerNumber19 • Business • Tromso, Troms, Northern Norway
6
Central, good breakfast, poor room standard
Pros:

Central hotel with nice lobby and amazing food. Room standard varies a lot: mine had only windows into the roofed indoor court and felt like a prison. Bathroom needs an upgrade and the water pressure and water temperature required a lot of patience to get a hot shower on these cold February mornings.

2026-02-06 • via Tripadvisor
D
Daniela • extended_group • it
5
Pros:

Ottima posizione e colazione buona. Anche gli spazi comuni buoni.

Cons:

Stanza troppo piccola, non c’era spazio per due persone. Doccia non comoda, con poca acqua

2026-01-31 • via Nuitee
C
Casper • couple • bq
7
Cons:

The room was on the site where diner is served. At night it’s a lot of noise.

2026-01-30 • via Nuitee