J Suites Hotel

Hotels
7.8 (871 reviews)
Lot 3762-3763 & Lot 3766-3769, Jalan Kota Lama , Kuala Terengganu , my

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
Ironing service
See all facilities

Review Highlights

Pros:
Comfortable beds
Good location
Helpful staff
Affordable accommodation
Cons:
Cleanliness issues
Small room size
Limited amenities
Parking difficulties

Categories

Cleanliness
6.76
Several reviewers noted issues with cleanliness, including dusty rooms and unpleasant odors.
Service
8.73
Positive sentiments about helpful staff and responsive service were expressed in multiple reviews.
Location
8.77
Multiple reviews praised the hotel for its convenient central location.
Room Quality
7.22
Mixed feedback on the room size and comfort, with complaints about space for prayer and some cleanliness issues.
Amenities
7.75
Basic amenities were mentioned but with requests for improvements such as more coffee options and a mirror outside the bathroom.
Value for Money
7.71
Value perceived as acceptable considering the price, despite some complaints.
Food and Beverage
7.26
Comments regarding the beverage options were mixed, with several stating limitations.
Overall Experience
8.23
General satisfaction with stay, but issues were noted that should be addressed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 18:07

Property Description

Convenient Location
J Suites Hotel is centrally located, making it easy to explore popular attractions such as Kuala Terengganu Turtle Sculpture and Kuala Terengganu Waterfront within walking distance.

Modern Amenities
Enjoy comfortable stays in air-conditioned rooms equipped with flat-screen TVs, coffee/tea making facilities, and complimentary bottled water. The hotel also offers free WiFi throughout the property.

Exceptional Service
Our dedicated 24-hour front desk staff is available to assist you with luggage storage and tour arrangements, ensuring a hassle-free stay for all guests.

Ready to experience the best of Kuala Terengganu? Book your stay at J Suites Hotel now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Following the announcement by Malaysian Government, hotel will host and accept guests whom are categorized as “Low Risk” or “Casual Contact with No Symptoms” status in the MySejahtera application to mitigate the risk of Covid-19 infections and help to flatten the curve.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Parking is subject to availability due to limited spaces.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

7.8
Based on 871 reviews
Cleanliness: 6.76
Service: 8.73
Location: 8.77
Room Quality: 7.22
Amenities: 7.75
Value for Money: 7.71
Food and Beverage: 7.26
Overall Experience: 8.23
A
AnnaAshraf • couple • my
7
2026-02-13 • via Nuitee
A
Ahmad jamaluddin • family_with_children • my
5
Pros:

Ooo

Cons:

Ooo

2026-02-11 • via Nuitee
P
Pascal • family_with_children • fr
9
Un bel établissement, bien placé.
Pros:

L'emplacement et l'accessibilité

Cons:

Un petit point d'amélioration serait que l'écran de la télécommande de la climatisation (qui est fixe) soit réparé car actuellement c'est illisible. Rien de bien grave cependant.

2026-02-08 • via Nuitee
N
Norizuwa • couple • my
8
walking distance to everything ~~~
Pros:

the staff very helpful especially mariam who working at the reception desk , literally walking distance to everything , china town, bus station , pasar payang ,police station and i think people going to like this , nasi dagang atas tol only 300m from the hotel ....parking is plenty for car and motor ....👍

Cons:

so far okey👌🏻 is just the card hard to put inside the place for the electricity . need to adjust here and there.

2026-01-30 • via Nuitee
N
NurisOsman • couple • my
9
2026-01-29 • via Nuitee
H
Hareshan • family_with_children • my
10
Pros:

The location, The staff was friendly, Hotel looks cheap but doesnt feel like it in the room

Cons:

All is good

2026-01-29 • via Nuitee
I
INTAN SHARIZAT • family_with_children • my
7
Nice to stay
Pros:

Everything is okay, just fair.

2026-01-29 • via Nuitee
S
Sheema • family_with_children • my
10
2026-01-28 • via Nuitee
H
Hanim • couple • my
7
2026-01-26 • via Nuitee
S
Syikinepul87 • family_with_children • my
6
2026-01-25 • via Nuitee
K
KAH SHEN • solo_traveller • my
5
2026-01-24 • via Nuitee
M
Muhamad Hafiz • couple • my
6
Ok laa
Pros:

Tiada

Cons:

Bilik sempit. Tiada ruang solat

2026-01-24 • via Nuitee
I
Irdina Nadira • couple • my
8
2026-01-24 • via Nuitee
N
NG • family_with_children • my
10
Pros:

Family room非常干净。冷气好冷。柜台服务很好

Cons:

没有

2026-01-24 • via Nuitee
M
Mrs Shima • family_with_children • my
10
2026-01-24 • via Nuitee
Z
Zin • couple • my
5
Boleh la
Pros:

Lokasi strategic, senang je nak cari, betul tengah town

Cons:

Bilik too small, hanger tkde, bau idk bau apa too strong maybe bau sabun basuh cadar all tu sampaikan tido melekat kat rambut bau tu. Bau macam sabun cuci toilet pun ye

2026-01-22 • via Nuitee
A
Arif Arbain • family_with_children • my
8
Pros:

I like the cleanliness of the room and the cool air conditioning.

Cons:

The room is quite small and difficult to perform prayers.

2026-01-22 • via Nuitee
H
Hazizi • family_with_children • my
5
2026-01-21 • via Nuitee
W
Wawa • couple • my
10
2026-01-21 • via Nuitee
A
AZRUL IZZUDIN • extended_group • my
7
its good to stay with J Suites Hotel
Pros:

the bed is comfort also the location good.

Cons:

the room is a bit smaller than my expectation. we have to perform our prayer at the provided prayer room at level 2.

2026-01-21 • via Nuitee