Hotel New Otani Tokyo Garden Tower

Hotels
8.7 (2016 reviews)
Chiyoda-ku Kioicho 4-1 , Tokyo , jp

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great view
Professional staff
Convenient location
Comfortable amenities
Cons:
Noise disturbances from other guests
Issues with room cleanliness
Challenges with room category availability

Categories

Cleanliness
7.84
Some complaints about room cleanliness despite timely staff response to incidents.
Service
9.31
Staff are described as professional, warm, and responsive, with a focus on guest experience.
Location
9.35
The hotel is in a very good area, easy to find and convenient for guests.
Room Quality
8.3
Rooms described as comfortable but with some variability in quality.
Amenities
9.14
Multiple amenities available including a well-maintained garden and various dining options.
Value for Money
7.79
Concerns about high room rates for what was initially offered.
Food and Beverage
8.84
Favorable comments on breakfast and dining options, but some room service pricing was unexpected.
Overall Experience
9.01
Despite minor complaints, the overall experience is seen as excellent, particularly highlighted by the service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:34

Property Description

Japanese Garden & Outdoor Pool
Experience tranquility in the heart of the city with a 400-year-old Japanese garden and one of the largest outdoor hotel pools during the summer.

International Dining Options
Indulge in a culinary journey with a variety of international restaurants. From authentic Italian cuisine with a breathtaking skyline view to fine sushi selections, there is something to satisfy every palate.

Convenience & Services
Enjoy spacious air-conditioned rooms equipped with essential amenities. Benefit from services like room service, a concierge desk, and a currency exchange machine. Plus, stay fit at the on-site gym facility.

Book now to immerse yourself in luxury at The Hotel New Otani Tokyo Garden Tower.

Important information:

If you require an extra bed, you must notify the property before your arrival.

A breakfast surcharge applies for children aged 4-5 years, and will be paid on-site.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Swimming pool: Closed from Mon, Sep 22, 2025 until Mon, Jul 20, 2026

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 12 years old stay for ¥6,325 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 2016 reviews
Cleanliness: 7.84
Service: 9.31
Location: 9.35
Room Quality: 8.3
Amenities: 9.14
Value for Money: 7.79
Food and Beverage: 8.84
Overall Experience: 9.01
V
visitor049 • Couples
10
Excellent well located hotel
Pros:

Excellent hotel. Old fashioned charm and superb service. Well located with a few minutes walk to an array of different transport lines. Spacious room and breakfast was really good. Loads of choice … Japanese and western food. Beautiful gardens below. Our room was great. Loved it!

2026-05-16 • via Tripadvisor
F
Frederic • family_with_children • be
10
2026-05-16 • via Nuitee
M
Mirko • solo_traveller • de
8
2026-05-16 • via Nuitee
G
Giulia • solo_traveller • it
9
2026-05-16 • via Nuitee
M
MAIIA • couple • ru
10
2026-05-16 • via Nuitee
N
NAOKO • couple • jp
10
2026-05-15 • via Nuitee
T
takatoshi • couple • jp
10
Pros:

対応か、気持ち良く、部屋のアップグレードも無料でしてもらって非常に満足でした。流石ニューオータニ❣️

2026-05-15 • via Nuitee
E
Estelle • couple • us
8
Wonderful introduction to Japan & Tokyo.
Pros:

Great location. Helpful staff. Beautiful gardens. Room was quite large.

Cons:

Invasion of the tour groups.

2026-05-14 • via Nuitee
D
Debbie • extended_group • us
10
I will likely will book this hotel on my return trip.
Pros:

Beautiful landscape with view of the city. Quite convenient to the train stations and so many restaurants to choose from.

Cons:

Convenient to train station and off property businesses.

2026-05-14 • via Nuitee
F
Fumiko • couple • jp
4
2026-05-13 • via Nuitee
B
Bilguun • solo_traveller • mn
9
2026-05-13 • via Nuitee
H
Henrique Miguel • couple • pt
10
Bofff for the pool story.
Pros:

Overall everything, in particular, the garden of course

Cons:

I was in a group Pinto Lopes and frankly did not understand, why we could not use the pool ? We didn’t pay enough money for the room ? I stayed one more day, paid Yen 52070 for that and would like to see someone telling me, that I still did not have the right to use the “hotel pool”. Discriminating and senseless. Truly unbelievable.

2026-05-13 • via Nuitee
M
María Inés • couple • ar
9
Muy buena estadía
Pros:

Muy buen desayuno. Un poco anticuada la habitación pero cómoda.

2026-05-12 • via Nuitee
Пондина • extended_group • ru
10
2026-05-11 • via Nuitee
M
Mian Khoon • couple • my
10
Pros:

Many restaurants and the garden

2026-05-10 • via Nuitee
J
Jimmy • family_with_children • au
10
The hotel was beautiful, the staff were great, the garden was exceptional.
2026-05-10 • via Nuitee
E
Etienne • family_with_children • ch
10
Amazing family trip in Tokyo.
Pros:

Beautiful, amazing garden, staff were delightful with our kids. The pool was great, too bad it was only open for a few days during Golden Week and then closed again until June.

Cons:

Restaurants inside the hotel are good but very expensive. Walk out and enjoy amazing restaurants for much cheaper.

2026-05-10 • via Nuitee
F
Francisca Carolina • extended_group • cl
10
Muy lindo y cómodo
Pros:

Muy bonito y espacioso, el jardín era precioso, las camas cómodas y el personal muy amable.

Cons:

La ubicación no nos favoreció mucho, tampoco había mucho que ver en los alrededores, el hotel era tan grande que nos perdimos en la primera oportunidad y uno tardaba en salir

2026-05-10 • via Nuitee
L
luca • family_with_children • it
6
Non è un 5 stelle, al massimo un 4
Pros:

Unica nota positiva la posizione perché vicino alla metro, anche se a tokyo c’è una metro praticamente ovunque!

Cons:

Camera troppo vecchia, oggetti di arredamento vecchi e usurati, dotazioni troppo datate, siamo stati in 4’stelle sempre in Giappone molto molto meglio. La colazione di scarsa qualità, poca scelta, forse la parte orientale migliore di quella continentale, in alcuni giorni lunga fila per accedere alla sala colazione, inaccettabile per un 5 stelle. La sala colazione al 40esimo piano forse quella migliore, non è specificato che c’è un altra sala colazione che anche se hai acquistato pacchetto colazioni non è compresa e credo sia quella in cui ci sia uno chef a cucinare, in tutte le altre sale non c’è cucina dal vivo non si può chiedere un uovo e a mala pena siamo riusciti a chiedere un caffè! Tutte queste cose non sono assolutamente degne per un hotel che dovrebbe essere 5 stelle, non basta portare le valigie in camera o chiamare un taxi, bisogno fare di più perché lo fanno anche hotel meno stellati.

2026-05-09 • via Nuitee
A
Alison • family_with_children • au
8
2026-05-09 • via Nuitee