Hotel New Otani Tokyo Garden Tower

Hotels
8.7 (2016 reviews)
Chiyoda-ku Kioicho 4-1 , Tokyo , jp

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great view
Professional staff
Convenient location
Comfortable amenities
Cons:
Noise disturbances from other guests
Issues with room cleanliness
Challenges with room category availability

Categories

Cleanliness
7.84
Some complaints about room cleanliness despite timely staff response to incidents.
Service
9.31
Staff are described as professional, warm, and responsive, with a focus on guest experience.
Location
9.35
The hotel is in a very good area, easy to find and convenient for guests.
Room Quality
8.3
Rooms described as comfortable but with some variability in quality.
Amenities
9.14
Multiple amenities available including a well-maintained garden and various dining options.
Value for Money
7.79
Concerns about high room rates for what was initially offered.
Food and Beverage
8.84
Favorable comments on breakfast and dining options, but some room service pricing was unexpected.
Overall Experience
9.01
Despite minor complaints, the overall experience is seen as excellent, particularly highlighted by the service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:34

Property Description

Japanese Garden & Outdoor Pool
Experience tranquility in the heart of the city with a 400-year-old Japanese garden and one of the largest outdoor hotel pools during the summer.

International Dining Options
Indulge in a culinary journey with a variety of international restaurants. From authentic Italian cuisine with a breathtaking skyline view to fine sushi selections, there is something to satisfy every palate.

Convenience & Services
Enjoy spacious air-conditioned rooms equipped with essential amenities. Benefit from services like room service, a concierge desk, and a currency exchange machine. Plus, stay fit at the on-site gym facility.

Book now to immerse yourself in luxury at The Hotel New Otani Tokyo Garden Tower.

Important information:

If you require an extra bed, you must notify the property before your arrival.

A breakfast surcharge applies for children aged 4-5 years, and will be paid on-site.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Swimming pool: Closed from Mon, Sep 22, 2025 until Mon, Jul 20, 2026

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 12 years old stay for ¥6,325 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 2016 reviews
Cleanliness: 7.84
Service: 9.31
Location: 9.35
Room Quality: 8.3
Amenities: 9.14
Value for Money: 7.79
Food and Beverage: 8.84
Overall Experience: 9.01
S
Sigal • solo_traveller • il
9
Pros:

את האונסן בחדר והנוף לאגם

Cons:

אנחנו צמחונים, אז פחות נהננו מהאוכל, למרות שהייתה חוויה קולינרית אסתטית ומושקעת במיוחד לאכול את ארוחת הערב המסורתית

2026-02-14 • via Nuitee
C
Chi Kin Cham • family_with_children • hk
10
Pros:

Ok

Cons:

N/A

2026-02-13 • via Nuitee
C
Christian • extended_group • de
8
Super Stay Tokyo
Pros:

Lage

Cons:

Nix

2026-02-12 • via Nuitee
A
Abdullah • extended_group • kw
10
2026-02-11 • via Nuitee
C
Chen Hsin • couple • tw
9
2026-02-10 • via Nuitee
A
AndDNewYork • family_with_children • us
5
Too big for my taste.
Pros:

The staff are very helpful. The location near subway was good.

Cons:

The hotel reminds me of a Las Vegas hotel - way too big and you are forced to walk through the shops and restaurants to get to your room (at least no casino!). It's glitzy in the main areas but the room was very dated and not that comfortable. The location isn't as central as I had thought. While it's very close to a subway, it's not really walking distance to anything.

2026-02-08 • via Nuitee
安宅 • family_with_children • jp
8
2026-01-31 • via Nuitee
K
KOUJI • family_with_children • jp
8
2026-01-31 • via Nuitee
J
jody • family_with_children • ie
9
Grwat location stunning grounds great staff
Pros:

Staff excellent

Cons:

Breakfast expensive

2026-01-30 • via Nuitee
Y
yihhau • family_with_children • tw
9
包圍在日式庭園內和超大房間的住宿品值，超值！
Pros:

早餐餐廳用餐環境好，有日式庭園可以欣賞。
房間和浴室很大，還有附客廳，大概是2間商務旅館房間大小。
附近的迎賓館赤坂離宮值得去看，別館要申請導覧。

Cons:

地點有些不便，但走路7分鐘就可以到赤坂見附站。10多分鐘就能到四谷站。

2026-01-30 • via Nuitee
K
KEIKO • couple • jp
8
2026-01-30 • via Nuitee
M
michael • family_with_children • il
10
ממוקם מרחק כמה תחנות בודדות מהמרכז יש תחנת רכבת צמודה למלון והמון מסעדות מעולות שקרובות למלון והמלון
Pros:

מלון מעולה

2026-01-29 • via Nuitee
P
Pinglih • couple • tw
10
東京旅遊的最佳選擇
Pros:

視野、乾淨、人員非常禮貌和善。

Cons:

暫無

2026-01-29 • via Nuitee
S
Stefan • extended_group • ro
6
Classic options for serious budgets
Pros:

Location, size, good dining options, beautiful gardens, courteous and professional staff

Cons:

Small rooms, old, problems with the AC

2026-01-29 • via Nuitee
D
Digital • couple • es
8
2026-01-28 • via Nuitee
M
miho • extended_group • jp
7
コスパ良いと思います
Pros:

スタッフの対応が良かった

Cons:

洗面所から下水のにおいがした又メイキャプ用に拡大鏡があると便利

2026-01-28 • via Nuitee
S
SACHIKO • family_with_children • jp
8
快適な睡眠を求めるならココ！
Pros:

静かでとても快適でした。ぐっすり眠れましたし、朝起きた時に腰が痛くなかったので、ベッドも私に適していました

Cons:

駅からやや遠いのと(赤坂見附からそれほどでもないのですが、寒くて荷物があるとちょっときつい)、とにかく大きすぎて、レストランから部屋までかなり歩かないといけない。仕方ないことですが

2026-01-28 • via Nuitee
H
Harold • couple • us
10
Pros:

Fun place to stay to see the garden.

2026-01-27 • via Nuitee
M
Mei • extended_group • us
9
Very convenient location. Room is big with good view.
Pros:

Location and room size

2026-01-27 • via Nuitee
M
MSN • solo_traveller • us
10
the best hotel in my life always
Pros:

clean, more than my expectations, excellent customer service, good quality of everything

Cons:

None

2026-01-26 • via Nuitee