Krystal Grand Residences & Villas San Miguel de Allende

Hotels
8.6 (119 reviews)
Carretera San Miguel - Celaya 41, Fracc. Villa de Los Frailes, San Miguel de Allende, Gto. , San Miguel de Allende , mx

listing image 1
Show all photos

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Clean and spacious installations
Beautiful location
Great amenities like pool and gym
Cons:
Cleanliness issues including pests
Poor staff attitude and service
Room noise disturbances

Categories

Cleanliness
8.15
Multiple reviews mentioned cleanliness issues, including cockroaches and maintenance problems.
Service
7.65
Several reviews highlighted poor service experiences, particularly with the staff's attitude.
Location
9.65
The location received positive remarks, deemed comfortable and suitable for accessing nearby attractions.
Room Quality
8.15
Concerns were raised about noise and the quality of the rooms, impacting overall satisfaction.
Amenities
9.65
Amenities like the pool and gym were positively noted, contributing positively in some reviews.
Value for Money
8.65
Overall value perception was average, affected by criticisms about issues within the rooms.
Food and Beverage
7.65
Comments pointed out that the restaurant experience was lacking, impacting the dining experience.
Overall Experience
9.25
Despite several issues, some guests found it beautiful and enjoyable overall; particularly praising the pool.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 16:13

Property Description

Luxurious Accommodation with Stunning Views
Experience a luxurious stay at Krystal Grand Residences & Villas San Miguel de Allende, where every room offers a patio with a breathtaking city view. The 4-star hotel provides top-notch amenities including free WiFi, room service, and a 24-hour front desk. Indulge in comfort with a private bathroom, flat-screen TV, and air conditioning in each room. Some rooms even feature a balcony for an enhanced experience.

Convenient Location and Nearby Attractions
Situated just 3.3 km from the Historic Museum of San Miguel de Allende, our hotel also offers easy access to Church of St. Michael the Archangel and Allende´s Institute. Explore the rich cultural heritage of the area with Sanctuary of Atotonilco only 15 km away.

Relaxing Outdoor Spaces and Dining
Unwind in the hotel's garden or on the terrace, perfect for a peaceful retreat. Enjoy delicious meals at the on-site restaurant after a day of sightseeing. Book your stay at Krystal Grand Residences & Villas San Miguel de Allende for an unforgettable experience.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:

Location

Guest Reviews

8.6
Based on 119 reviews
Cleanliness: 8.15
Service: 7.65
Location: 9.65
Room Quality: 8.15
Amenities: 9.65
Value for Money: 8.65
Food and Beverage: 7.65
Overall Experience: 9.25
C
Carlos • couple • mx
10
Pros:

En general todo

2026-02-11 • via Nuitee
E
Elvira • extended_group • mx
9
Pros:

Las instalaciones, la limpieza

Cons:

Los precios del restaurante

2026-01-31 • via Nuitee
C
Camilo • couple • co
3
Pros:

Bonito lugar.

Cons:

Envíe una queja formal por la pérdida de un dinero durante una sesión de limpieza.

2026-01-27 • via Nuitee
S
shujuan • extended_group • mx
8
very good, will recommend to my friends
Pros:

the location is perfect, and the swimming pool is awesome, the staff is very nice

2026-01-26 • via Nuitee
G
Georgina • couple • mx
7
2026-01-26 • via Nuitee
J
Juan • couple • mx
8
Pros:

Son villas, tipo departamento, en mi caso, íbamos 2 personas y el departamento tenía 2 habitaciones, era demasiado pero están cómodas, limpias, tienes cocineta, refrigerador, etcétera.
Aunque no la utilizamos.

Cons:

El restaurante, pagué un desayuno incluido, en la página no te dicen qué tipo de desayuno te dan, en este caso es un americano, pan, fruta y café.
Te ofrecen el bufet, pero no está bueno. La comida fría, tenías que servirte y lo llevaban a la cocina a calentar porque no tenían "alcohol " para mantener caliente la comida.
Los meseros bien...pero la comida muy muy malita.

2026-01-19 • via Nuitee
N
Nuñez • couple • mx
10
2026-01-12 • via Nuitee
E
Eduardo • extended_group • mx
1
Nunca se hospeden aquí!!
Pros:

Nada

Cons:

Llegue con mi familia y me pedian un codigo QR cosa que nunca enviaron al ponerme en contacto con ellos nunca contestaron, que desagradable experiencia. Comentan los guardias que seguido pasa eso al parecer es fraude.

2026-01-08 • via Nuitee
A
Alejandro • family_with_children • mx
10
Excelente lugar! Sin duda volvería
Pros:

La habitación (todo: el tamaño, las camas, los baños, la sala, etc), las instalaciones.

Cons:

El personal en recepción podría ser más amable

2026-01-06 • via Nuitee
A
Andres Felipe • family_with_children • co
10
Genial recomendado q top
Pros:

Genial recomendado

Cons:

Todo me gustó

2026-01-06 • via Nuitee
E
Erika • extended_group • mx
9
2026-01-05 • via Nuitee
R
RoEs • extended_group • mx
10
Pros:

Instalaciones limpias y amplias

2025-12-30 • via Nuitee
M
Miguel • couple • mx
10
2025-12-16 • via Nuitee
E
Ezequiel • extended_group • mx
10
Cons:

The receptionist wanted to charge me a 2nd time for my room when it was already paid.
The bartender if you could call her that seemed lost in space and brought me drinks I didnt ask for plus drinks were crazy expensive

2025-11-21 • via Nuitee
S
Sanchez • family_with_children • mx
7
Boembio con bemoles
Pros:

La amplitud

Cons:

La limpieza, encontramos cucarachas; el mantenimiento tuvimos goteras y había riesgo de caer al resbalarse justo en las escaleras; no hay sillas en terraza, las chimeneas son sólo decorativas.

2025-11-12 • via Nuitee
C
Chris • couple • us
7
Pros:

Views, clean, staff was pleasant.

Cons:

Bed was hard as a rock. No heating in the mini-split, only air conditioning, with overnight and morning temperatures just above freezing.

2025-11-11 • via Nuitee
I
Irene • extended_group • cr
2
2025-11-04 • via Nuitee
M
Miguel Angel • couple • mx
7
Solo bien
Pros:

Las instalaciones son muy bonitas

Cons:

Restaurante deja mucho que desear . La habitación que me tocó daba hacia la carretera y todo el ruido de coches se escucha toda la noche . Las habitaciones son como de papel , todo se oye del otro lado

2025-10-27 • via Nuitee
A
ARTURO • solo_traveller • mx
9
Pros:

LA RELACION PRECIO CALIDAD Y LOS AMENITIES; ALBERCA SAUNA GYM, JARDINES, RESTAURANTE, ETC.

Cons:

Dentro del departamento no servia la lampara del buró, no sirven los ventiladores de la recamara principal, no estaba la vajilla completa, ni los enseres de cocina como trapos, servilletas, cafe, escurridor etc.
cuando llegamos me pidieron un deposito de $1,000 pesos por algun desperfecto, sin embargo no hicieron un inventario ni revisaron antes todo lo que faltaba o fallaba. es evidente que no revisan y si cobran un deposito.

2025-10-22 • via Nuitee
A
ANA • family_with_children • mx
7
Mediocre
Pros:

la ubicación está cómoda, las distancias a los diversos lugares de interés están aceptables.

Cons:

no hay privacidad para huésped. en el salón de usos múltiples demasiado ruido, gritos, música hasta las 11.30pm cuando el compromiso del lugar es otro. el estado de la suite deja mucho que desear, se reportaron varias anomalías y nunca fueron a arreglarlas, fugas de agua, y mezcladoras rotas.

2025-10-15 • via Nuitee