OYO Times Square

Hated it

Just one front desk guy named Richard. he listens to you and delivers.

Booked a superior queen room to accompany my daughter in law & granddaughter who won a holiday to New York.
Upon arrival the reception looked quite nice and the gentleman on reception polite, he asked for a credit card for security , I had already paid upfront for 4 nights.
As soon as I got in the elevator i realise it’s not what I thought, I was in room 319, my god I have honestly never been in such a dirty place (I have travelled west to east of the USA). Dirty carpets with uneven floor, mould covered bathroom, dirty walls and taped up windows! It was 8pm at night so 1am Uk time and too late to find an alternative, needless to say I checked out the next morning after a cold uncomfortable night. It is now 5 weeks and I am still in a dispute over 2 charges of £99 & £132 plus tax that they took off my card, after phone calls and emails and a promise of contact within 48hrs I have now taken the dispute up with my credit card company. So not only did I lose the £790 room cost I then had to pay for a room in an alternative hotel for the remaining 3 nights.

VILE and DISGUSTING hotel! Rooms small and smelt of urine, dingy and dirty. Did not want to even take my shoes off as the carpet was filthy with stains.

The bed is like a prison bed, thin mattress with metal thin frame. Sharp edges as you try and walk around the edge of the room. I had to put 2 towels in the corners of the frame as I cut my shins. The bed was not a double, it was smaller and the mattress did not fit the frame (hence why you caught your legs in the sharp metal frame)
Nowhere to hang your clothes, just 1 broken hanger and a few pegs sticking out of the wall!
Bathroom disgusting, not clean and big crack in sink. Window blind broken and covered In stains. Air con/heating did not work and the loudest noise coming from the unit which was unbearable.

As we checked in late at night we had no option but to stay 1 night as we had just got off a long haul flight and was tired. This was the worst nights sleep (I didn’t have much to be honest) I have ever had!

We checked out of this HELL HOLE and found another hotel which was AMAZING for not that much more money.

The whole hotel is run down and no way on this earth is it a 4 star hotel.

The bad reviews you read are all true, please please avoid this hotel and go elsewhere for slightly a bit more money.

I knew the hotel was basic and that was fine. I’ve been to NYC many times and know I won’t be spending time in the room other than to sleep and shower.

The room was tiny even by NYC standards. With barely room to walk by the end of the beds. It was clean but needed maintenance. There were scuffs on the walls, Out of 3 outlets in the room only 1 worked. The outlet in the bathroom worked fine. The paint work in the room was chipped and there was a horrific draft from the window. Oh and the blind didn’t roll up and was all frayed at the edges.

The showerhead had mildew on it and
there was no hot water, bear in mind while we were there temperatures were well into the minus figures and we had snow.
When we explained the hot water situation to reception they told us there is a knack to it on the 9th floor and we had to run the hot sink tap for 30 seconds and then put the shower on. Turned out we had to run the hot sink tap for 2 to 3 minutes to get any hot water.

This was the final straw for us and after 2 nights we checked out and went elsewhere that had instant running hot water.

I was t expecting the plaza but I was expecting hot water and working outlets.

This was the worst hotel I have stayed at in 25 years. I do not understand why they even call it a hotel—it is really a motel, and even motels are better than this place. The air conditioning did not provide heat; it only blew cold air. The toilet and shower were in terrible condition. I noticed other guests also took photos of the toilets and showers and posted them here as examples of how bad they are. Hopefully, even if this place offers the lowest price in town, no one will stay there. I truly regret staying here. I can barely give it one star.

I stayed at OYO Times Square, New York from Dec 23 to Dec 26. This was one of the worst hotel experiences I’ve ever had.

At check-in, the reception demanded a $100 security deposit. I offered to pay cash, which was refused. I was told they only accept cards. When my card was charged, I noticed they deducted $134 instead of $100. The staff casually claimed this extra amount was a “service charge” and said this was “normal.” I have stayed in multiple hotels across the US and have never encountered this practice.

It has now been over one month, and no security deposit has been refunded.

Attempts to resolve this:

Emails: No response at all

Phone calls: Staff repeatedly claim they have no record of my booking, despite having a valid booking reference, and then disconnect the call

Agoda support: Agoda confirmed they attempted to contact the property multiple times but received no response from the hotel

The front desk staff were hostile and intimidating, not helpful. Any question about the refund was met with dismissive behavior, raised voices, and bullying tactics rather than customer service.

What makes this worse is that after my stay, I found numerous similar complaints online describing:

Inflated “security deposits”

No refunds

Property denying bookings afterward

Complete lack of accountability

In my experience, this hotel’s deposit handling appears deliberately opaque and misleading. I strongly recommend avoiding this property unless you are comfortable risking your money and spending weeks chasing a refund that may never come.

I am posting this review to warn future guests and to document my experience publicly, since private communication has failed entirely.

Avoid this hotel.

All of the staff were lovely. This is a very basic hotel, the beds aren’t very sturdy but the shower is warm and the room is clean so if you are looking for a budget hotel, perhaps as a solo traveller then this would be good for you. We didn’t have an issue with the noise but the walls are paper thin and there was no view from our window. We got our deposit back within the hour after checking out.

THE WORST HOTEL I HAVE EVER STAYED IN

Disgraceful treatment, liars, shameless staff. A dirty, run-down hotel in terrible condition, practically abandoned. Tiny rooms with no working heating. Room service does not do its job at all.

Please DO NOT stay at this hotel under any circumstances. We spent 7 days there over Christmas, paid a very high price because of its location, and the service was not just bad — it was completely non-existent.

Dirty hotel: elevators went days without being cleaned; walls, carpets and armchairs were filthy and disgusting to sit on; peeling walls, dirty and clearly not painted in a very long time.

During a one-week stay, our room was not cleaned and towels were not changed for 4 days. The heating did not work (NY temperatures were between -1°C and -9°C all week). It wasn’t until the 4th day that they provided us with a heater, which was completely insufficient to warm the room.

We asked to speak to the manager 4 times. Even after going at the times we were told, the manager never showed up.

We filed a complaint and were told we would be refunded part of the cost for services not provided — which, of course, never happened.

The email address on their website does not work, so you cannot contact them. When you call, the responsible staff never answer.
We also filed a complaint with the agency we booked through, and they were not attended to either.

This hotel should be fined and shut down for scamming customers — charging for services they do not provide and do not deliver, but still collect payment for.

SHAMELESS.

Die Lage war Top. Nur ein paar Schritte zum Times Square.

Posizione

Wouldn't recommend hotel to anyone it was clean my room small toilet overflowed kept smashing my legs off the bed it was that tight to get to bathroom nothing to see outside window barely see sunlight because room was enclosed with buildings all around. Staff are good but hotel in need of a lot of updating and repair

Pratique