The Imperial Torquay

Hotels
•
Brownsword Hotels
8.1 (5184 reviews)
Park Hill Road , Torquay , gb

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Spacious rooms
Friendly staff
Great location
Cons:
Dated decor
Bathroom issues
High additional costs

Categories

Cleanliness
7.65
The room was clean, but there were issues with the bathroom plumbing.
Service
9.15
Staff were friendly, responsive, and eager to please, providing excellent service.
Location
9.15
Great location, close to the harbor with good views.
Room Quality
7.15
Rooms were spacious but dated; issues with mattress comfort.
Amenities
7.65
Basic amenities available; lacks some accessibility for disabled guests.
Value for Money
7.65
Value felt diminished due to additional costs for parking and breakfast.
Food and Beverage
8.15
Food quality was good, but breakfast could be improved.
Overall Experience
8.25
Overall positive stay despite some issues with the room and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:59

Property Description

Stunning Bay Views and Mediterranean Charm
Experience a touch of Mediterranean luxury at the Imperial Hotel, a historic gem perched on a cliff overlooking Torquay. Enjoy the breathtaking bay views and spacious, sunlit rooms offering a relaxing retreat just a short stroll from the town center.

Luxurious Amenities for Every Guest
Indulge in the 4-star offerings of this hotel, from the rejuvenating spa and health club to the variety of sports facilities including tennis and squash courts. Unwind in the sauna or hot tub, or simply soak up the sun on the loungers by the pool.

Fine Dining and Relaxation
Treat your taste buds at the Regatta restaurant with its award-winning cuisine and panoramic vistas of Torbay. For a more casual setting, the conservatory and Britannia Bar offer light bites and drinks in a cozy atmosphere.

Ready to elevate your stay? Book now at the Imperial Hotel for a truly unforgettable experience.

Important information:

Please note that there is a smart-casual dress code in the hotel restaurant.

When booking 10 rooms or more, or 10 room nights or more, different policies and rules will apply. (Such as prepayment 14 days prior to arrival and rooms becoming nonrefundable, please contact hotel direct for more information)

The pool is sometimes used for swimming lessons (check for times). Guests can still use the pool at these times. Children are welcome to use the swimming pool until 19.30. The outdoor pool is heated and accessible at the weekends throughout the summer months and is weather dependent.
If guests wish to dine in the restaurant for an evening meal dinner reservations are required. Please note that children aged 5 and over will be charged for breakfast and dinner as taken if they are not on an inclusive package.

Guests will be required to present the payment card used to make the reservation upon check in. Failure to present the original card will result in the deposit payment being refunded back to the original card and a new charge being taken from the card presented at the hotel.

If guest wishes to pay with cash, photo ID is required, either a passport or drivers license. This must be presented alongside the payment card used to reserve the room.

Dogs are only allowed permitted in certain rooms (sea facing and on the garden level), this is subject to availability and by prior arrangement. You must contact the property if you wish to bring a dog; there is an additional charge if you are bringing a dog. Please note that not all room types can accommodate dogs and that dogs are not permitted in areas where food is served or in any of the leisure/pool areas.

Please note that not all room types have balcony access. Please consult the room descriptions.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in some hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 16 years old stay for £20 per person per night when using an existing bed.
    Children from 3 years old to 15 years old stay for £20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 8.50 per day.

Location

Guest Reviews

8.1
Based on 5184 reviews
Cleanliness: 7.65
Service: 9.15
Location: 9.15
Room Quality: 7.15
Amenities: 7.65
Value for Money: 7.65
Food and Beverage: 8.15
Overall Experience: 8.25
T
Tucker • couple • gb
9
Pros:

Wonderful staff.Excellent breakfast

Cons:

Some areas need renovation

2026-03-28 • via Nuitee
H
Hazel • couple • gb
5
Not good
Pros:

Great location and views

Cons:

Most other things

2026-03-27 • via Nuitee
S
Simon • solo_traveller • gb
5
Good stay but sorry to see a once great hotel fading
Pros:

Best view in Torquay, good staff, and breakfast.

Cons:

The hotel was once the best in the region is fading and is under-invested.
Too few staff (phone not answered as one person on reception can't do it all)
Paying for parking is ridiculous.

2026-03-25 • via Nuitee
K
Kitcherside • extended_group • gb
10
Relacing
Pros:

The location

2026-03-25 • via Nuitee
J
John • couple • gb
10
Great
Pros:

Been many times and still at good has ever

Cons:

Nothing

2026-03-24 • via Nuitee
M
Mark • solo_traveller • gb
8
I would stay here again
Pros:

Central location and spacious, clean rooms. Bathroom was really nice and new. I had a big balcony with a sea view. Looks like the interior of the hotel has been done recently as its all pukka. The reception rooms downstairs are really spacious and you dont get this in more modern hotels. Staff were friendly and helpful. Buffet breakfast is very good quality indeed, plenty of it and you just help yourself. I would stay here again..

2026-03-24 • via Nuitee
D
Donna • couple • gb
10
Beautiful beach front hotel
Pros:

Fabulous hotel, staff & location
We really enjoyed our stay, and we'll be back to try the outdoor pool when open
Indoor pool lovely and warm
The sea view was stunning

Cons:

Next time, we would try to choose a room where the balcony door opens it was a little disappointing to have it there and not use it
It didn't spoil our stay tho

2026-03-23 • via Nuitee
S
Sara-Jayne • couple • gb
6
This hotel has it all so it really wouldn’t take much to elevate it to something better than an average experience for t
Pros:

Fabulous location with stunning sea views. Lovely old building with lots of interesting features and large airy spaces. The staff really made the stay. Especially Basha in the restaurant.

Cons:

It’s dated and in need of upgrading in places. The lighting in the restaurant made it flat and lacking in atmosphere. It wouldn’t have taken much to add a few wall lamps or table lamps. Something to add highlights and low lights. Soft music and candle light type atmosphere or warm & convivial would have been better than the flat, corporate feel. And with those stunning views, good food and such a magnificent building it’s unforgivable to give your customers such a bland experience.
The way the restaurant is run at breakfast time needs seriously looking at. There’s no need for queues of guests having to wait 10-15 mins to get into the dining room when it’s a buffet. One person has to run around at full speed trying to seat every single guest and give them a full disclaimer if they have allergies. Meanwhile the rest of the staff - who seemed plentiful - were moving in slow motion just replenishing food. A bit more effective divisions of labour would help enormously. Giving guests a handout about allergens and labelling all the dishes as to whether they are gluten free or not would save so much time rather than the maitre d having to explain it all. Allow guests to make their own decisions about whether each dish is suitable for their dietary requirements provided you’ve given all the correct information.
There are just two butter pats on each table and so the staff waste a lot of time having to re-stock tables with butter. I’m sure a bit of a time/motion study would make the running of the restaurant at breakfast time a lot more efficient.

2026-03-23 • via Nuitee
G
Gayle • couple • gb
7
Accommodation was great, food was appalling at the event we attended.
Pros:

Great views and good location

Cons:

A bit dated

2026-03-23 • via Nuitee
P
Peter • extended_group • gb
2
Not a place to ever return
Pros:

Nothing except location.

Cons:

Terrible at check in. Shabby furniture, Room clean in parts, dirty in other parts. Terrible bar service. No tea available after 9 pm. Not everybody wants alcohol! Not even a kettle available to oblidge to serve tea at the bar. Awful breakfast, never had a worse tea. Had to wait for plates to be avialble at the breakfast buffet. Must have been some decades ago when this place deserved 4 stars. So sad that a hotel with such excellent position is so run down.

2026-03-23 • via Nuitee
C
Clive • couple • gb
10
Good value
Pros:

Good staff and good value for money

2026-03-23 • via Nuitee
R
Robert • family_with_children • gb
9
Pros:

Good location many original features and clean

Cons:

The hotel is quite run down and in need of refurbishment

2026-03-23 • via Nuitee
K
Keith • couple • gb
2
2026-03-23 • via Nuitee
Элиан • family_with_children • gb
10
2026-03-23 • via Nuitee
J
Jennifer • couple • gb
9
2026-03-23 • via Nuitee
S
Sean • solo_traveller • gb
10
Very comfortable, lovely location
Pros:

Location, room and bed size

Cons:

Nil

2026-03-23 • via Nuitee
C
Christopher • family_with_children • gb
5
Cold
Pros:

Got "upgraded" to a family room ,so loads of space, but....

The balcony view

Ease of parking

Cons:

One radiator, lukewarm, to heat a huge room. Nah, not ever gonna work. They took ages to bring up a very small plug in oil radiator. Just not enough.

2026-03-23 • via Nuitee
A
Ann • couple • gb
10
Has always enjoy every minute thank you
Pros:

Everything just my happy place

Cons:

Nothing

2026-03-23 • via Nuitee
P
Philip • couple • gb
9
Pros:

Amazing location. Lovely building and gardens. Very quiet and peaceful. Great breakfast and evening meal. Really large rooms. Great value for money for the quality offered

Cons:

North

2026-03-22 • via Nuitee
S
Susannah • family_with_children • ph
8
Better than expectations and great value for money, we had a great time.
Pros:

Huge choice at breakfast. Friendly staff in the bar.

Cons:

Carpet could have been updated and glass divider between rooms outside was cracked.

2026-03-22 • via Nuitee