One King West Hotel and Residence

Hotels
9 (10382 reviews)
1 King Street West , Toronto , ca

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Hot tub/Jacuzzi
Currency exchange
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great location
Good food and beverage options
Cons:
Cleanliness issues in some rooms
High parking costs
Room amenities lacking in some instances

Categories

Cleanliness
8.09
Several reviews mentioned issues with cleanliness, particularly in specific rooms.
Service
10
Most reviews highlight friendly and helpful staff providing excellent service.
Location
9.56
Multiple reviews praised the hotel's great location.
Room Quality
8.6
While some rooms were described as beautiful, others had issues like warmth and old design.
Amenities
8.55
Amenities were appreciated, but some reviews noted a lack of certain supplies.
Value for Money
8.08
Some guests felt that the price was not justified based on their experience.
Food and Beverage
9.54
Food quality received high praise, especially for café offerings.
Overall Experience
9.59
Despite some issues, many guests had a fantastic and memorable stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:01

Property Description

Historic Charm and Modern Elegance
Step back in time to 1914 at this downtown Toronto gem, where historic charm meets modern convenience. Explore nearby attractions like St. Lawrence Market and the Hockey Hall of Fame within minutes.

Thoughtful Amenities
Indulge in the comfort of well-equipped suites featuring microwaves, refrigerators, and coffeemakers. With separate living spaces, enjoy the luxury of distinct sleeping, dining, and working areas.

Convenience and Comfort
Stay fit at the on-site fitness centre or savor a meal at the hotel's restaurant and bar. With Roy Thomson Hall a short walk away and easy access to Billy Bishop Toronto City Airport, convenience meets luxury at One King West Hotel and Residence.

Ready to experience the perfect blend of history and modernity? Book your stay now at One King West Hotel and Residence!

Important information:

Minimum check in age is 18.

Please note, pets can be accommodated upon request for an additional CAD 100 per stay. Please contact the hotel directly for more information.

Hotel will be pre-authorizing your credit card prior to your arrival. A pre-authorization is a temporary hold placed on your credit card to ensure sufficient funds are available to cover your anticipated charges during your stay.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 0 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for CAD 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs CAD 67.80 per day.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

9
Based on 10382 reviews
Cleanliness: 8.09
Service: 10
Location: 9.56
Room Quality: 8.6
Amenities: 8.55
Value for Money: 8.08
Food and Beverage: 9.54
Overall Experience: 9.59
B
Brittany couple ca
10
We cannot wait to come back !
2026-02-14 via Nuitee
E
Emily solo_traveller ca
10
2026-02-14 via Nuitee
I
Ingrid family_with_children us
7
I wouldn't recommend on a weekend because of the noise but otherwise very comfortable stay.
Pros:

Great location, reasonable parking nearby, clean and comfortable room, nice beds and linens, great shower, great toiletries. Coffee shop with tasty reasonable priced breakfast options attached to the hotel.

Cons:

The room door seal isn't great (you can see light under the door) and perhaps the walls are thin/the sound really carries despite carpeted hallways. You can clearly hear reasonable volumed conversations from the hallway. The bigger problem is at night. The building is beautiful and has a nice event space. I'm assuming during our stay it was the 'happy ' wedding guests that continued to wake us up. It was quite startling, so loud it felt like the people were in our room. If you are a light sleeper I wouldn't recommend on a weekend, and even if you aren't a light sleeper the noise is so loud be prepared to be woken up. The lounge/bar was not what I expected. It's basically part of the lobby with all the lobby traffic-the ambience is not great if you are looking to relax, have a drink and conversation. Fortunately, there were some nice restaurant / bar options in the area.

2026-02-14 via Nuitee
K
Karla couple cr
8
Great stay
Pros:

todo muy bien y excelente ubicacion

Cons:

cobraron un deposito de garantia de 250$ (me perece excesivo) y tomó casi 1 mes para que la devolución se reflejara en la cuenta
lacomunicacion fue un poco complicada

2026-02-14 via Nuitee
J
Julio couple ca
10
It was short but great
Pros:

Great place, the bar have live music

Cons:

Always clean and the staff are very helpful

2026-02-14 via Nuitee
A
Alicia solo_traveller ch
10
2026-02-14 via Nuitee
T
Tatiana family_with_children co
6
Pros:

Location

2026-02-14 via Nuitee
B
Branka couple us
10
2026-02-13 via Nuitee
E
Emily-Louise solo_traveller au
10
Pros:

Brilliant

2026-02-13 via Nuitee
K
Karen couple ca
9
2026-02-13 via Nuitee
J
Jacqueline solo_traveller br
9
Bem localizado, atendimento excelente
Pros:

Localização, atendimento

2026-02-13 via Nuitee
A
Amy family_with_children gb
8
Superb hotel in a great location
Pros:

Impressive hotel in a great location , staff are lovely and the facilities in the room were really good. We loved the hotel’s history and the features through the hotel. The bar is impressive.

Cons:

The sofa bed was old and uncomfortable

2026-02-12 via Nuitee
J
Jinto.m solo_traveller in
10
2026-02-12 via Nuitee
C
Cathrain Vibar family_with_children ph
4
Disappointing Response to a Serious Security Concern
Pros:

All the staff except the MANAGER

Cons:

One evening, we returned to our room and found it unlocked. Thankfully, nothing was missing, but we are certain that we closed and locked the door before leaving that day.

When we entered, it was clear that someone had cleaned the room because the beds were neatly made—exactly how they looked when we first checked in. We reported this to the hotel immediately. What disappointed us the most was the manager’s response. There was no apology, and instead we were given several excuses, such as the door being difficult to close and that we may have left it unlocked ourselves.

We are completely sure we locked the door. Also, the beds were remade in a way we wouldn’t normally do ourselves. What we felt was missing was genuine concern and accountability regarding a serious security issue.

It’s unfortunate because our first impression of the hotel was very positive. The general staff were kind and even provided us with complimentary water bottles. However, the experience and how the MANAGER has handled the situation, significantly changed our overall view.

2026-02-12 via Nuitee
C
Chris family_with_children ie
10
2026-02-12 via Nuitee
T
Teresa couple ca
6
It was great to get away the second room that we got, which was the suite was great. But did not appreciate to have to c
Pros:

The property is in an excellent location. Staff was amazing on check-in.

Cons:

The TV was not working. We have to have staff come up to reboot it. This was not a major problem just an inconvenience. Secondly their first room we were in was leaking water from the ceiling, which was causing heavy drips. We had to exchange rooms in the late evening just as we were ready to go to bed. We did receive compensation, which was great, but it was not convenient to change rooms.

2026-02-12 via Nuitee
M
Marie Noël solo_traveller ma
10
2026-02-12 via Nuitee
J
Juliana couple ca
10
2026-02-12 via Nuitee
A
Angus couple gb
10
2026-02-11 via Nuitee
B
Bilal solo_traveller ca
10
2026-02-11 via Nuitee