Hotel Metropol WELLNESS & CONGRESS HOTEL

Hotels
8.8 (964 reviews)
Štefánikovo námestie 2 , Spišská Nová Ves , sk

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Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Clubhouse
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Excellent breakfast choices
Welcoming and helpful staff
Spacious and comfortable rooms
Great wellness facilities
Cons:
Some issues with cleanliness details
Limited gym size
Older decor in some areas

Categories

Cleanliness
8.43
Room was clean and spacious but had details like poorly positioned switches.
Service
9.1
Staff were friendly, helpful, and made the stay enjoyable.
Location
9.14
Great location, near the city center.
Room Quality
8.59
Rooms were large and comfortable.
Amenities
8.62
Wellness area was appreciated but could improve in terms of hours and details.
Value for Money
8.68
Great value for the price, especially given the spacious rooms and facilities.
Food and Beverage
8.83
Breakfast offered a good variety but could be improved.
Overall Experience
9
Overall, it was a pleasant stay with high-quality service and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 03:12

Property Description

Luxurious Spa Centre
Hotel Metropol offers a top-notch spa experience with 5 saunas, a hot tub, massage showers, and more, perfect for relaxation after a day of exploring Slovak Paradise National Park.

Casa Havana Restaurant
Indulge in a culinary journey at the Cuban-style Casa Havana Restaurant, where you can savor a variety of dishes and drinks in a charming winter garden or on the summer terrace.

Convenient Location
Situated near various attractions like the Ice hockey stadium and the historic centre of Levoca, Hotel Metropol provides easy access to explore the beauty of Spišská Nová Ves.

Ready to experience comfort and luxury at Hotel Metropol? Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for € 19 per person per night when using an existing bed.
    Children from 11 years old to 17 years old stay for € 29 per person per night when using an existing bed.
    Children from 3 years old to 14 years old stay for € 25 per person per night when using an available extra bed.
    People 15 years old and over stay for € 29 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 964 reviews
Cleanliness: 8.43
Service: 9.1
Location: 9.14
Room Quality: 8.59
Amenities: 8.62
Value for Money: 8.68
Food and Beverage: 8.83
Overall Experience: 9
K
Karin • solo_traveller • sk
9
2026-02-13 • via Nuitee
P
Peter • couple • sk
9
2026-02-12 • via Nuitee
M
Michal • family_with_children • sk
10
2026-02-12 • via Nuitee
L
Lenka • solo_traveller • sk
10
2026-02-11 • via Nuitee
P
Peter • couple • sk
10
Jednoznačne doporučujem.
Pros:

Pani čašníčka nám zabezpečila perfektné raňajky, podľa vlastného výberu, dokonca aj vegánske. Dokonalé a veľmi chutné. Wellness je super. Masáže taktiež. Masérky si dávajú záležať na svojej práci, pretože ich cieľom nie je len mechanické vykonanie masáže, ale komplexná starostlivosť o klienta, jeho fyzické uvoľnenie a psychickú pohodu.

2026-02-11 • via Nuitee
A
Alexander • couple • sk
10
2026-02-08 • via Nuitee
B
Brigita • solo_traveller • sk
10
Pros:

Veľmi príjemný personál,super wellnes, ktoré sa hodí po turistike.Hotel blízko Železničnej stanice.Vybavenie super, veľká izba, pohodlná posteľ a ten výhľad zo 7 poschodia 😊

2026-01-30 • via Nuitee
N
Natália • couple • sk
10
Pros:

Príjemný personál, čisto, úžasný welless, raňajky formou bufetu a vyber bohatý.

Cons:

Nešli sme za účelom pozerania telky ale slovenské programy nešli ani jeden, zopár nemeckých bolo v ponuke. To však nevidím ako nejake veľké mínus.

2026-01-24 • via Nuitee
M
Martin • couple • sk
10
2026-01-21 • via Nuitee
S
Soňa • extended_group • sk
8
2026-01-20 • via Nuitee
H
hui • extended_group • cn
8
I recommend this hotel; it's the best choice for business trips and leisure travel.
Pros:

The breakfast was delicious and offered a variety of choices to meet the needs of different groups.

Cons:

The gym is a bit small and lacks complete equipment; I suggest adding more.

2026-01-20 • via Nuitee
D
Dana • solo_traveller • at
7
Ich komme wieder, Wellness ist schön.
Pros:

Das Zimmer für 1 Person war ok, für 2 Personen wurde zu klein. Vieleicht gibt es auch großes Zimmer. Sonst alles perfekt. Personal sehr freundlich und hilfsbereit.

Cons:

Bar ist nur bis 22Uhr offen was ich sehe als schade.

2026-01-20 • via Nuitee
P
PTFLO • couple • cz
9
Pros:

The wellness was a highlight. While some of the rooms didn't work (steam room) and some were a bit underwhelming, the finnish sauna and the whirlpool were all we needed and we left very satisfied with the free of charge hotel wellness.

Cons:

The bed for two was just 2 beds put next to each other and it sucked. I did not find this information anywhere.
All the supermarkets had interesting people lurking around. Would not recommend going in the evening. Probably not a safety hazard but not a comfortable walk.

2026-01-20 • via Nuitee
H
hui • extended_group • cn
8
Good, worth experiencing
Pros:

Great

Cons:

The floor light sensors are not working properly.

2026-01-20 • via Nuitee
L
Lukas • couple • sk
6
Pros:

kvalitna restauracia a velmi dobry wellness

Cons:

detaily ako zle osadene vypinace, chybajuci kryt ventilatora, flakaty koberec, maly a stary TV

2026-01-20 • via Nuitee
D
Dusan • extended_group • sk
7
Celkovo sme s pobytom a ponúkanými službami spokojný a hotel si zaslúži 4 hviezdičky.
Pros:

Izby boli čisté a každý deň upratané. Personál bol veľmi milý a ochotný. Raňajky boli bohaté a pokiaľ človek nečaká kaviár tak si určite niečo vyberie. Jedlo bolo chutné. Parkovisko a wifi bez platné. Wellnes úplne super aj keď vírivka by mohla byť väčšia. Úplne top hodnotím ochladzovací bazén s vodopádom - proste paráda.

Cons:

Mali sme rezervovanú 2-lôžkovú izbu superior - jedine čo so nám nepáčilo bola príliž malá kúpeľňa. Ešte by som možno vytkol staré a malé výťahy kde sa ledva zmestia 2 ľudia. Nehovoriac o tom že človek mal pocit že sa každú chvíľu výťah pokazí.

2026-01-19 • via Nuitee
D
Drahomíra • couple • sk
8
Pros:

Úžasný wellness

Cons:

Menšia izba

2026-01-19 • via Nuitee
P
Peter • couple • sk
10
2026-01-19 • via Nuitee
O
Ondřej • extended_group • cz
9
2026-01-15 • via Nuitee
M
Milan • couple • sk
10
2026-01-13 • via Nuitee