Crown Spa Hotel Scarborough by Compass Hospitality

Hotels
Compass Hospitality
7.6 (4781 reviews)
Esplanade , Scarborough , gb

Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Clean and spacious rooms
Friendly staff
Excellent location
Cons:
Inconsistent service
Room temperature issues
Dirty carpets noted in halls

Categories

Cleanliness
7.35
Reviews mentioned the rooms were clean, but some areas like carpets were noted as dirty.
Service
7.85
Staff were described as friendly and accommodating, albeit with some service issues.
Location
8.85
The hotel is geographically excellent with an unbeatable location for events.
Room Quality
6.85
Rooms had mixed experiences, with some being clean, spacious but also noted as too hot.
Amenities
8.35
Good amenities like spa facilities and nice breakfast options mentioned.
Value for Money
6.85
The overall cost versus provided service seemed lacking according to some reviews.
Food and Beverage
7.35
Breakfast was noted as good but had issues with availability and temperature.
Overall Experience
7.35
General sentiment was mixed, reflecting both enjoyable aspects and areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 08:32

Property Description

Luxurious Leisure Centre and European Restaurant
Experience luxury at The Crown Spa Hotel with its state-of-the-art leisure centre and exquisite European dining options.

Elegant Spa and Fitness Facilities
Indulge in relaxation at the Crown Spa Health Club's modern fitness centre, sauna, spa bath, and steam room. Pamper yourself with a variety of indulgent treatments in the elegant spa salon.

Quality Dining and Scenic Views
Enjoy a culinary journey at Taste Restaurant, showcasing the best of Yorkshire produce. Wake up to a delightful continental breakfast and unwind with drinks at the stylish bar while soaking in picturesque views of South Bay.

Book now to immerse yourself in a world of luxury and comfort at The Crown Spa Hotel.

Important information:

Please note that on-site parking is limited at a seasonal surcharge, but nearby on-street parking is available, with local parking permits issued by the hotel upon check in.

Please note that for group bookings of 5 to 9 rooms or 28 nights, a nonrefundable prepayment of 10% is required.

Please note that for group bookings of 10 rooms or more, a nonrefundable prepayment of 20% is required.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    Children from 3 years old to 7 years old stay for £15 per person per night when using an available extra bed.
    Children from 8 years old to 15 years old stay for £30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs GBP 2.50 per day.

Location

Guest Reviews

7.6
Based on 4781 reviews
Cleanliness: 7.35
Service: 7.85
Location: 8.85
Room Quality: 6.85
Amenities: 8.35
Value for Money: 6.85
Food and Beverage: 7.35
Overall Experience: 7.35
S
Sarah solo_traveller gb
10
Pros:

staff were friendly and informative, hotel was clean, room clean and comfortable, nice sea view

2026-02-14 via Nuitee
J
John couple gb
9
Excellent location and friendly staff
Pros:

Excellent location for access to the Spa event venue.
Lovely view over the beach and promenade.
Parking available for £10 per night.
Desk staff very friendly and accommodating

Cons:

Limited seating in the bar.
Breakfast area very busy, but it was valentine weekend.

2026-02-14 via Nuitee
C
Clare family_with_children gb
3
Poor
Pros:

Good location for seeing an act at the spa. We had a sea view and parking was cheap. The staff were all friendly.

Cons:

The carpets were filthy and thin, the furniture dated, mattress was lumpy, no drinking water in the room, the shower didn't work properly, the room wasn't very clean. The breakfast was very basic and cheap. Had lunch and the salad was past its best. It was all around pretty disappointing for a 4 star hotel. The spa didn't have robes or slippers for hire, no beds to relax on so it was a quick visit down there, the Jacuzzi was so strong with chlorine that my eye was burning so I couldn't stay in. All a bit poor really.

2026-02-14 via Nuitee
C
Carole couple gb
9
Great overnight stay.
Pros:

Lovely room friendly staff great location
The pool and spa added bonus

Cons:

The room was uncomfortably hot and the breakfast was a bit haphazard waiting for items to be cooked

2026-02-14 via Nuitee
E
Emma family_with_children gb
8
2026-02-14 via Nuitee
A
Alea couple gb
8
2026-02-14 via Nuitee
R
Richard couple gb
9
Lovely comfortable stay
Pros:

The spa facilities were great

Cons:

Lovely and clean staff very friendly

2026-02-13 via Nuitee
B
brett couple gb
9
2026-02-12 via Nuitee
K
kieron family_with_children gb
10
Great stay
Pros:

Hotel looks a bit dated when you arrive at the car park but once you get in that all changes. Really nice place

Cons:

Excellent service from the lady on the 24hr bar , she was on her own for most of the night but excellent service

2026-02-12 via Nuitee
S
Slawomir family_with_children gb
10
2026-02-12 via Nuitee
K
karen family_with_children gb
9
Pros:

Excellent customer service with very friendly staff. Very good very for money.

Cons:

Rooms are getting a bit dated and could do with a refurb.

2026-02-12 via Nuitee
T
Tess solo_traveller gb
7
Peaceful, comfortable and great value for money
Pros:

Friendly staff, great location

Cons:

It’s such a beautiful big building, in need of some decoration and TLC

2026-02-10 via Nuitee
J
Janet couple gb
8
Value for money
Pros:

Breakfast, evening meal and snacks were very good, the room was a little basic but had an excellent view.

2026-02-10 via Nuitee
S
Simone couple gb
4
Very disappointed
Pros:

The hotel its self looks nice, I stayed in the same hotel and thought I would be getting the same experience

Cons:

The hotel is very expensive £7 for 2 cokes a facial is £75 and they had no bookings left for the spa at all and the last entry for the pool and jacuzzi was 5pm no robes in your room and my hotel room smelt like horses of all things

2026-02-09 via Nuitee
S
Stuart couple gb
10
comfortable lovely hotel, great staff and great location
Pros:

Lovely old building overlooking the south bay & spa

Cons:

nothing to write here

2026-02-09 via Nuitee
V
Victoria family_with_children gb
5
Not 4 star!!
Pros:

The staff on reception were really friendly and polite. The lunch was lovely at lunch time. The room was beautifully done and the bathroom was gorgeous.

Cons:

The room was far too hot. It was freezing outside, we had the fan on and both windows open and it was boiling! The shower ran out of hot water at 6pm. I got a shower but my husband could not. In the morning about 3am we tried to get a drink of cold water and the cold water was running very hot and would not cool down. We ordered a sandwich at 9.30pm and it took 90 minutes to come out to us. We paid the same amount as the lunch time and it wasn't the same as lunch. The spa needs updating. There are lots of tiles missing in the pool and spa pool. It smells strange too. Just needs some tlc. The breakfast was absolutely dreadful! Not a 4 star breakfast at all. This has to be the worst breakfast I have ever had in a hotel.

2026-02-09 via Nuitee
J
Julie family_with_children gb
8
2026-02-08 via Nuitee
B
billy family_with_children gb
10
Memorable
Pros:

Came with friends last weekend and came back this weekend with my daughter , I will definitely be a regular super friendly and helpful staff, great room, great price, lovely food and atmosphere too

2026-02-08 via Nuitee
C
Carly family_with_children gb
6
Friendly staff, Room way to hot to get any sleep
Pros:

Friendly staff, gym had the equipment I needed.
Was a 5/10 minute walk to restaurants and bars

Cons:

Bed was uncomfy and the Room was way to hot even with all the windows open turning the radiator to 0 and putting the fan supplied on we got very little sleep.
The Room fan on the ceiling when it was turned on full sounded like it was going to take off needless to say we came home shattered.

2026-02-08 via Nuitee
K
Kelley family_with_children gb
9
2026-02-08 via Nuitee