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Facilities
Property facilities
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Health or beauty spa nearby
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Fitness facilities (surcharge)
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Non-smoking rooms
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Swimming pool
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Restaurant
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Room service
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Terrace
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Family rooms
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Lift / Elevator
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Luggage storage
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Hot tub/Jacuzzi
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Sauna
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Massage services
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Packed lunches
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Non-smoking throughout
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Private check-in/check-out
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Shared lounge/TV area
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Board games/puzzles
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Concierge service
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Wheelchair accessible
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Kid meals
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Lower bathroom sink
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Outdoor furniture
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Coffee Shop on site
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Fruits
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Spa/wellness center services
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Steam room
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Beauty Services
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Personal trainer
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Thermometers for guests provided by property
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Key card access
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Snack bar/deli
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Access to nearby indoor pool
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Beach yoga on site
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Covered parking
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Secured parking
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Health or beauty spa nearby
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Swimming nearby
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Vegetarian menu options available
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Luxurious Leisure Centre and European Restaurant
Experience luxury at The Crown Spa Hotel with its state-of-the-art leisure centre and exquisite European dining options.
Elegant Spa and Fitness Facilities
Indulge in relaxation at the Crown Spa Health Club's modern fitness centre, sauna, spa bath, and steam room. Pamper yourself with a variety of indulgent treatments in the elegant spa salon.
Quality Dining and Scenic Views
Enjoy a culinary journey at Taste Restaurant, showcasing the best of Yorkshire produce. Wake up to a delightful continental breakfast and unwind with drinks at the stylish bar while soaking in picturesque views of South Bay.
Book now to immerse yourself in a world of luxury and comfort at The Crown Spa Hotel.
Please note that on-site parking is limited at a seasonal surcharge, but nearby on-street parking is available, with local parking permits issued by the hotel upon check in.
Please note that for group bookings of 5 to 9 rooms or 28 nights, a nonrefundable prepayment of 10% is required.
Please note that for group bookings of 10 rooms or more, a nonrefundable prepayment of 20% is required.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Groups
When booking more than 3 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 15 years old stay for free when using an existing bed.
Children from 3 years old to 7 years old stay for £15 per person per night when using an available extra bed.
Children from 8 years old to 15 years old stay for £30 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay. -
Parking
Public parking is possible at a location nearby (reservation is not needed) and costs GBP 2.50 per day.
Location
Guest Reviews
Great location, pool and spa were great especially steam room & sauna, and breakfast was very good with plenty of choice.
Our room was a little bit small for us and the veiw was not great however we booked last minute during a busy time so glad that we could be accomodated.
Checking in was really easy the Reception staff were really friendly and polite.
The room was very spacious and the view was ok.
The bar was open 24 hours
The room was old fashioned and needs a bit of TLC. Big stain on the ceiling.
There was a constant humming noise, probably from the heating.
The pillows were like bricks and the bed was hard.
When we went down for breakfast we were informed there was no hot food. Continental breakfast only. The dining room was manic - massive queue for tea coffee machine. Decided against breakfast and asked for a refund, was told we could have the difference between a full English and a continental - when I asked to speak to a manager I was then offered a full refund.
No real problems, its a nice hotel but not special.. things in the room didnt all work, bit grotty in places, bit smelly at times, mostly of old smoke but otherwise, I would stay there again.
Customer service was excellent. Exceptionally clean and comfy room. Bath was amazing. Bar food was great and plenty of choice for breakfast.
Location and views
Hotel very rowdy Saturday night more like a bar then a hotel in reception area
How you could go in the spa area as much as you liked and didn’t need to spend any extra
The shower head looked like there was built up limescale
Excellent service, amazing views, great history, nice food, overall a lovely stay and we would highly recommend it
Some disrepair, cold pool, camp bed in family room but less uncomfortable than expected, no views for breakfast or evening meals so could have been anywhere
The room was clean and the facilities in the room were good with plenty of storage.
Part of the ceiling in our room had obviously had a leak and was stained. The window had seen better days with gauges out of it and tissues stuffed in the holes. There was a leak in the stair well which was dripping. The hotel restaurant's menu is more like a Wetherspoons rather than an up market venue with frozen chips with most dishes.
Location - very close to the lovely coast
I travelled to Scarborough for work and was staying in this hotel for 2 nights. The hotel is rated as 4 starts but I would rate it as minus 4 stars it it was possible.
I tried to call several times on Saturday to let them know that I was arriving after 11.30pm but couldn't get through.
When I arrived in the hotel, I rang the bell several times before a staff member came to the desk. He looked rather unimpressed so I apologised for the late arrival and told him that I tried to let them know about it. His answer was 'well we had a busy evening'. Then another staff member approached him and they had a debate about which room I was supposed to be in. I asked whether breakfast was included in my booking and was told it wasn't.
I went up to my room just before midnight and the key wasn't working. I came back to the reception and rang the bell again. The same guy approached with the worst ever attitude and just said 'what?'. I suggested that key wasn't working and his response was 'never trust anyone, I was told that it was all set up'. No apology.
I entered the room which was unbearably hot. The windows were open and they had the ceiling fan and a table top fan running but the heater was fully on. The bin was full of rubbish including empty beer bottles and the refreshment tray wasn't topped up and still had a ripped sachet of coffee left on it. I had no assurance that the bedding was clean so I slept on top of the duvet with my clothes on and covered the pillow case with my top.
Despite living the windows open and turning off the heater, the room temperature still wasn't going down.
On Monday morning I mentioned that the room was like a sauna despite living the windows open and the response was the the heat was travelling from the lower levels!!. Also, she told me that breakfast was actually included in my booking. I told her that I was misinformed by her colleague. Again no apology was given.
Loved the facilities
Will book a sea view next time though as overlooked some buildings
Room view but will book a sea view next time
Staff were very friendly and welcoming. Hotel was clean, tidy and well presented. Bar meal portions were generous and very tasty.
I found the mattress on the bed very hard and struggled to get comfortable as I’m used to a softer mattress at home. Access to car park at the rear is awkward to find and entry through the spa area is unclear. Parking charge seems excessive for the location.
Location was great
Room was extremely hot and the fan provided was incredibly noisy.
Breakfast was a disappointment they were short staffed and everyone was left waiting and complaining.
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