Hotel Jardines Del Carmen

Hotels
8.5 (96 reviews)
Ignacio Allende 22 , Tuxtla Gutierrez , mx

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Room service
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
Tour desk
Shuttle service (additional charge)
Concierge service
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Comfortable rooms
Cons:
Cleanliness issues
Old furniture
Noise from neighbors

Categories

Cleanliness
7.21
Several reviews mention issues with cleanliness, such as mold and dirty linens.
Service
9.18
The staff is consistently described as very friendly and helpful.
Location
9.22
The location is praised for being convenient and safe.
Room Quality
8.17
Rooms are generally comfortable, but some mention old furniture and noise.
Amenities
8.7
Amenity offerings like kitchen access are highlighted as beneficial, though some lack detail.
Value for Money
8.66
Considered good value, despite some complaints about specific costs.
Food and Beverage
8.21
Food options are available but could use more variety or better quality.
Overall Experience
8.68
Overall a good experience with minor drawbacks, indicated by the average rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:36

Property Description

Convenient Location and Access:
Located just off the Mexico 190 Highway, Hotel Jardines del Carmen is a mere 300 metres from the iconic Arco del Carmen in San Cristóbal de las Casas, ensuring easy access for travelers.

Comfortable Accommodation:
The rooms at Jardines del Carmen boast a simple yet vibrant decor, offering a cozy retreat. Each room is equipped with cable TV and a private bathroom, providing guests with essential comforts during their stay.

Exceptional Services:
Benefit from a 24-hour reception where the friendly staff can assist with local recommendations and information. Additionally, take advantage of the shuttle service to Tuxtla Gutiérrez Airport, making travel arrangements seamless and stress-free.

Experience convenience, comfort, and exceptional service at Hotel Jardines del Carmen. Book now for an unforgettable stay in San Cristóbal de las Casas.

Important information:

Please inform Hotel Jardines Del Carmen in advance of your expected arrival time. Please contact the property directly with the contact details provided in your confirmation.

Check-in and check-out hours:
Check-out: 12:30 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.5
Based on 96 reviews
Cleanliness: 7.21
Service: 9.18
Location: 9.22
Room Quality: 8.17
Amenities: 8.7
Value for Money: 8.66
Food and Beverage: 8.21
Overall Experience: 8.68
J
Jorge • couple • ve
8
Excelente opción de alojamiento en San Cristobal de Las Casas
Pros:

Cómodo, limpio y muy bien ubicado

2026-02-11 • via Nuitee
F
Fernando • couple • mx
10
Pros:

Todo estuvo perfecto

2026-02-10 • via Nuitee
Z
Zambrano • solo_traveller • mx
8
2026-02-09 • via Nuitee
A
Antonio • couple • mx
10
PLACENTERA
2026-01-19 • via Nuitee
I
Ismael • extended_group • mx
8
Pros:

La ubicación es excelente, cerca del centro

2026-01-17 • via Nuitee
F
Fabiola torres • couple • mx
9
2026-01-02 • via Nuitee
A
Alejandra • extended_group • mx
9
Muy buen servicio
Pros:

La ubicación, las camas eran muy comodas el recepción me apoyaron increíble, tengo niños y poder calentar agua para sus biberones o usar su cocina fue de gran apoyo 💖🙏

Cons:

La limpieza del baño, si estaba limpio pero faltan áreas que necesitan profundizar

2025-12-31 • via Nuitee
Y
Yuriana • extended_group • mx
10
Pros:

La habitación y ubicación

Cons:

Que no cuenta con suficiente estacionamiento

2025-12-30 • via Nuitee
F
Fabian • couple • mx
8
2025-12-25 • via Nuitee
M
Marco Antonio • extended_group • mx
4
Cons:

Niños haciendo demasiado ruido no dejan dormir a los huéspedes

2025-12-21 • via Nuitee
G
Ginevra • extended_group • it
10
2025-12-12 • via Nuitee
L
Lex • family_with_children • nl
8
2025-12-11 • via Nuitee
E
Eber Ahmed • couple • mx
9
2025-11-24 • via Nuitee
B
Beltran • family_with_children • mx
10
2025-11-21 • via Nuitee
K
Karina Itzel • family_with_children • mx
9
Pros:

El personal muy amable, tienen servicio en recepcion las 24hrs, muy limpio.

Cons:

El agua caliente de la regadera tardo en salir pero de ahi en fuera nada, todo bien.

2025-11-18 • via Nuitee
A
Alan • family_with_children • mx
10
2025-11-17 • via Nuitee
V
Victor Hugo • family_with_children • mx
10
Pros:

Las cámaras muuuuuuuuy cómodas tiene área de comida y cocina en el hotel

Cons:

Que tienes que caminar un poco mas en comparación con hoteles mas céntricos

2025-11-05 • via Nuitee
A
Anguiano • family_with_children • mx
9
Buenas ubicación y económico
Pros:

Excelente ubicación

Cons:

Los colchones un poco deteriorados.

2025-11-04 • via Nuitee
C
Carlos Daniel • solo_traveller • mx
8
Pros:

El precio

Cons:

Llegaba un poco de ruido del exterior a la habitación

2025-10-26 • via Nuitee
M
Mario • solo_traveller • mx
8
2025-10-17 • via Nuitee