Krystal Grand Suites Insurgentes

Hotels
8.8 (1350 reviews)
1991 Avenida Insurgentes Sur, Colonia Guadalupe Inn , Mexico City , mx

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Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Spacious rooms
Attentive staff
Cons:
Limited breakfast options
Communication issues
Cleanliness inconsistency

Categories

Cleanliness
8.2
Guests reported issues with room cleanliness and service inconsistency.
Service
9.2
While some staff were attentive, there were reports of miscommunication and unhelpfulness.
Location
9.7
Guests appreciated the location being close to Coyoacán and points of interest.
Room Quality
8.7
Rooms are spacious and comfortable, although there were issues with cleanliness.
Amenities
8.7
Amenities were satisfactory, but some guests faced Wi-Fi and service issues.
Value for Money
8.7
Guests felt value was impacted by the additional costs and service quality.
Food and Beverage
7.7
Breakfast options were limited and dining experiences were inconsistent, leading to dissatisfaction.
Overall Experience
9.5
Although there were some negative experiences, guests overall enjoyed their stay due to location and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 10:45

Property Description

Luxurious Accommodations
Krystal Grand Suites offers elegantly designed rooms equipped with modern amenities like air conditioning, flat-screen TVs, and coffee machines. Each room features a private bathroom with a refreshing shower, ensuring a comfortable stay for every guest.

Convenient Location
Located in the vibrant San Angel district, our hotel provides easy access to popular attractions such as the Frida Kahlo House Museum, WTC Mexico City, Six Flags Mexico, and Chapultepec Forest. With the Benito Juárez Airport just 14 km away, guests can seamlessly travel to and from the property.

Exceptional Service
Our dedicated staff at the 24-hour front desk is committed to delivering top-notch service and ensuring that all your needs are met during your stay at Krystal Grand Suites.

Experience luxury, convenience, and exceptional service at Krystal Grand Suites. Book your stay now for an unforgettable experience.

Important information:

The property has the Stay Safe & Clean Sanitary Certification

Please note that if you book a rate with breakfast included, it is included for 2 people. Additional people must cover the cost directly on the property. Breakfast included is american.

Please note that for group reservations (more than 9 rooms), different policies and additional supplements may apply.

Check-in and check-out hours:

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 12 years old to 17 years old stay for MXN 650 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs MXN 186.99 per day.

Location

Guest Reviews

8.8
Based on 1350 reviews
Cleanliness: 8.2
Service: 9.2
Location: 9.7
Room Quality: 8.7
Amenities: 8.7
Value for Money: 8.7
Food and Beverage: 7.7
Overall Experience: 9.5
F
Frederic • family_with_children • fr
8
Pros:

Hôtel situé dans un quartier agréable. Bon rapport qualité prix.

Cons:

Un peu éloigné du centre historique.

2026-02-14 • via Nuitee
S
Sandra • solo_traveller • ec
8
2026-02-09 • via Nuitee
C
Cynthia Ximena • solo_traveller • mx
10
Pros:

Todo me encantó pero diría que la cama, las vistas y el trato amable del personal

Cons:

La comida no me tenía tanto sazón

2026-02-09 • via Nuitee
J
Juan Carlos • family_with_children • mx
10
Confort, lujo y amabilidad
Pros:

las instalaciones son confortables

2026-02-09 • via Nuitee
Y
Yokoyama • family_with_children • mx
8
2026-02-08 • via Nuitee
J
Jorge David • couple • us
9
2026-01-31 • via Nuitee
E
Ernesto • solo_traveller • mx
10
2026-01-30 • via Nuitee
P
Pablo • family_with_children • mx
8
Buen hotel.
Pros:

La ubicación y la habitación.

Cons:

El servicio.
Servicio al cuarto nunca respondió.
En recepción preguntamos 2 cosas, una de ellas lugar cerca par cenar tarde y en ambas respuestas fue: no sé.

2026-01-28 • via Nuitee
E
Eloisa • couple • mx
5
2026-01-28 • via Nuitee
G
Gonzalez • family_with_children • mx
10
Pros:

Ubicación, restaurante del hotel

Cons:

Precio

2026-01-27 • via Nuitee
O
oscar jussef • family_with_children • mx
10
2026-01-26 • via Nuitee
D
Diego • extended_group • gb
3
PLEEASE AVOID THIS PROPERTY, POORLY MANAGED AND DISSAPOINTING FROM EVERY PERSPECTIVE
Pros:

The rooms are nice and big although very basic and poorly decorated and maintained

Cons:

The main problem is management and staff. The customer service is beyond poor, they know it and clearly do not care. The reception staff has not received adequate training and do not understand how to operate they own system. A simple task like getting a statement of account for the room would take more than 20 mins. Queues constantly form at reception for people waiting to get simple issues resolved. I have stayed last year and experienced exactly the same problems.

2026-01-26 • via Nuitee
O
oscar jussef • family_with_children • mx
10
2026-01-26 • via Nuitee
J
jeronimo • solo_traveller • br
10
Cons:

o café da manhã não estava incluso...

2026-01-20 • via Nuitee
G
Gabriela • family_with_children • mx
10
Superó mis expectativas
Pros:

Buen servicio, habitación con buenos espacios, excelente ubicación (enfrente de parada Metrobús) y la comida del restaurant muy rica.

2026-01-19 • via Nuitee
J
Jeanette • family_with_children • ca
9
2026-01-19 • via Nuitee
A
andrea • family_with_children • mx
9
2026-01-19 • via Nuitee
R
Rosalva • extended_group • us
10
2026-01-19 • via Nuitee
J
Javier • couple • mx
10
2026-01-19 • via Nuitee
J
JOAQUIN • solo_traveller • mx
8
LA estancia fue muy buena
Pros:

La localización y la habitación

Cons:

La regadera tenía problemas, y el frigobar no enfriaba

2026-01-19 • via Nuitee