HOTEL CIQ, JALAN TRUS

Hotels
7.3 (555 reviews)
86 Jalan Trus , Johor Bahru , my

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Children allowed

Facilities

Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
No breakfast provided
Basement rooms with no windows

Categories

Cleanliness
6.44
Several comments about rooms with no windows and issues with the cleanliness of facilities.
Service
8.41
Staff were described as friendly and helpful on multiple occasions.
Location
8.95
Many reviews highlighted the hotel's great location, close to key areas.
Room Quality
6.9
Negative feedback regarding basement rooms and reasons for dissatisfaction about bed and noise.
Amenities
7.43
Limited amenities like no breakfast and lack of parking options based on several reviews.
Value for Money
7.89
Perceived as reasonable for the price, but with some caveats regarding room conditions.
Food and Beverage
5.44
Breakfast was expected but not provided, impacting overall experience.
Overall Experience
6.91
Disappointing experiences were reported, particularly regarding room assignments and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 12:49

Property Description

Convenient Location
Nestled in Johor Bahru, Hotel CIQ, Jalan Trus provides easy access to popular attractions like Night Safari and Holland Village.

Multilingual Staff
Enjoy unparalleled service with our 24-hour front desk staff fluent in English, Malay, and Chinese.

Free WiFi
Stay connected throughout your stay with complimentary WiFi at our non-smoking property.

Book your stay at Hotel CIQ, Jalan Trus now for a seamless and enjoyable experience.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Check-in and check-out hours:
Check-out: 12:30 PM

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

7.3
Based on 555 reviews
Cleanliness: 6.44
Service: 8.41
Location: 8.95
Room Quality: 6.9
Amenities: 7.43
Value for Money: 7.89
Food and Beverage: 5.44
Overall Experience: 6.91
N
Nurul • couple • sg
6
Okay, but can be improved
Pros:

Location is really good. It's close by ciq, city square and Komtar. The hotel can be accessed via the stairs beside public bank (probably may seem eerie at night) and also can cut through via zenith mall which is where we booked out grab pickups (it's near amari hotel & suasana).

Also liked that there is a water filter station in every floor.

Other things I liked
- there's a small chiller
- has basics like kettle, cups, tea
- space for clothing
- staff was pleasant with no issues on check in or checkout

Cons:

For the price, I guess it's okay if you're just staying for a night. A few things that I didn't particularly like.

- the window is only facing towards the corridor side which we permanently kept closed for privacy. There was barely any sun in the room
- it's a small room
- the cleanliness could be improved, perhaps scrubbing down the bathroom tiles more and deep cleaning toilet bowls
- not very soundproof. I could hear a kid shouting from the lobby
- maybe don't use a red old floor mat for the toilet?

Overall, everything else was somewhat expected for the price. Just wanted to try and see how it was in person as it looked clean in pictures. Thinking back, the room wasn't extremely dirty, but idk there's something about the room that makes me feel a bit icky.

If I'm being honest, I probably wouldn't book again as I wasn't as comfortable in the room & couldn't sleep well. No offence to the owners, but I probably prefer citrus (club suite) in comparison for budget hotels or would be willing to pay a little more for a bigger & cleaner room & windows.

2026-01-27 • via Nuitee
V
Valerie • couple • sg
3
-
Pros:

Good location clean room helpful staff

Cons:

Our room was right next to the road so whenever a car drove past it was really loud and we couldn’t sleep soundly at night

2026-01-24 • via Nuitee
D
Dave • extended_group • sg
7
Good n comfort
Pros:

Nil

Cons:

Nil

2026-01-20 • via Nuitee
S
syed • couple • my
6
2026-01-20 • via Nuitee
S
Satkunan • couple • my
6
2026-01-19 • via Nuitee
J
Jessiely • couple • sg
7
its nice and pleasant..
Pros:

location is very convinient

Cons:

we were asked to stay at the basement.. a bit noisy as beside our room is some kind of squatter

2026-01-19 • via Nuitee
8
88 • family_with_children • my
8
2026-01-14 • via Nuitee
K
Khairil Anwari • couple • sg
9
2026-01-12 • via Nuitee
E
Evangeline • family_with_children • sg
9
2026-01-11 • via Nuitee
M
Ma Chik • extended_group • my
7
2026-01-09 • via Nuitee
P
Peng Lam • family_with_children • sg
6
Pros:

A short walk from City Square

Cons:

Bathing area no partition. After shower, the whole toilet is wet.
Window is rather thin, literally can hear outside noise & traffic.

2026-01-09 • via Nuitee
J
Jay • solo_traveller • ph
10
2026-01-02 • via Nuitee
A
Adawiah • couple • sg
10
2026-01-01 • via Nuitee
M
Matusin • solo_traveller • my
8
2026-01-01 • via Nuitee
C
Chang You • couple • my
8
2026-01-01 • via Nuitee
K
Kamarudin • couple • sg
10
Pros:

Everything?

Cons:

No parking

2025-12-30 • via Nuitee
N
Nurul Fathiha Binte • solo_traveller • sg
9
2025-12-30 • via Nuitee
J
Jamaluddin • extended_group • my
5
2025-12-30 • via Nuitee
M
Min Hein • couple • mm
7
2025-12-29 • via Nuitee
E
Ethan • couple • sg
3
2025-12-23 • via Nuitee