Mercure Sydney St Leonards

Hotels
•
Mercure
8.3 (2384 reviews)
194 Pacific Highway, Greenwich , Sydney , au

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Clean accommodations
Convenient location
Good restaurant
Cons:
Noise from road works
Value for money concerns
Difficulty with parking

Categories

Cleanliness
8.05
General cleanliness was mentioned positively, but some concerns about room maintenance were noted.
Service
8.75
Staff were described as friendly and helpful in multiple reviews, contributing positively to the experience.
Location
8.55
Convenient location was highlighted, though there were minor complaints about the difficulty of access with luggage.
Room Quality
8.05
Overall room quality received mixed reviews due to issues with noise and room availability.
Amenities
8.35
Amenities were noted as satisfactory, with a good restaurant and clean facilities. Some expected improvements in value.
Value for Money
7.75
Concerns were expressed about increased pricing compared to previous stays, leading to a perception of lower value.
Food and Beverage
8.55
Positive feedback on the restaurant experience and food quality.
Overall Experience
8.35
The overall stay was mixed with positives on service and location but negatives on noise and value.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 18:20

Property Description

Luxurious Comfort and Modern Amenities
Hotel Urban St Leonards offers luxuriously comfortable rooms with flat-screen TVs, premium bathroom products, and luxury linen. The Sweet Urban rooms go a step further with a private spa bath, large balcony, and scenic water views.

Convenient Location
Located on Sydney’s North Shore, the hotel is within walking distance of Royal North Shore Hospital and a short drive from Mater Hospital. St Leonards Railway Station is also nearby, providing easy access to Sydney city centre.

Dining and Leisure Facilities
Guests can enjoy the on-site café and bar at Sure Café, which offers a menu featuring seasonal produce from local sources. The modern designer furnishings and outdoor area provide the perfect setting for guests to relax in style.

Book your stay at Hotel Urban St Leonards now to experience luxury and convenience in Sydney!

Important information:

Please note that there is a 1.5% charge when you pay with a credit card.

A complimentary rollaway bed is available for children where existing bedding cannot be used.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs AUD 20 per day.

Location

Guest Reviews

8.3
Based on 2384 reviews
Cleanliness: 8.05
Service: 8.75
Location: 8.55
Room Quality: 8.05
Amenities: 8.35
Value for Money: 7.75
Food and Beverage: 8.55
Overall Experience: 8.35
G
Glen • couple • au
10
2026-03-19 • via Nuitee
S
Scott • couple • nz
10
Pros:

spotless friendly staff

Cons:

nothing

2026-03-19 • via Nuitee
S
Serhii • solo_traveller • au
9
2026-03-17 • via Nuitee
R
Robert • solo_traveller • gb
6
Hardly a 4*
Pros:

Great breakfast, pleasant staff in restaurant and reception.

Cons:

The single bathrobe was ridiculously small. The bathroom needed refurbishing. It didn't look or feel like a 4*

2026-03-16 • via Nuitee
R
Rebecca • couple • au
6
2026-03-15 • via Nuitee
K
Kellie • couple • au
8
Pros:

Clean and tidy if you need to be in this area

Cons:

Hotel is on a busy road- that said it wasnt too noisy and is very clean

2026-03-15 • via Nuitee
K
Kim • extended_group • au
10
Pros:

The staff were extremely helpful. The cafe downstairs was so delicious.

2026-03-15 • via Nuitee
S
Stephen • solo_traveller • au
8
2026-03-15 • via Nuitee
S
Serhii • solo_traveller • au
9
2026-03-14 • via Nuitee
D
Dharani • extended_group • au
6
2026-03-14 • via Nuitee
K
Kim • family_with_children • au
9
Always stay here
Pros:

everything

Cons:

dinner was under cooked

2026-03-13 • via Nuitee
P
Pete • couple • au
5
Pleasant place runied by rude staff
Cons:

Your night staff on evening of Saturday 7 March was the most unpleasant, rude man. He was not welcoming, was grumpy, and made us feel like we had done something wrong. he badly affected our stay. In comparison the next morning you had smiling delightful staff

2026-03-13 • via Nuitee
L
Laura • solo_traveller • au
8
The overnight traffic noise detracted from an otherwise pleasant stay
Pros:

Clean, well located

Cons:

My room was noisy, from traffic on the highway. I had to wear earplugs to sleep

2026-03-13 • via Nuitee
N
Nicole • solo_traveller • au
5
2026-03-12 • via Nuitee
E
Emily • couple • au
8
2026-03-12 • via Nuitee
K
Kim • solo_traveller • hk
10
Pros:

Nil

Cons:

Nil

2026-03-12 • via Nuitee
T
Turnbull • solo_traveller • au
10
2026-03-11 • via Nuitee
C
Carole • solo_traveller • au
8
2026-03-11 • via Nuitee
B
Bushgypsy3 • family_with_children • au
7
Large room, close to st. Leonards transport.
Pros:

The room was large and had a good sized outside area.

Cons:

The fridge was the smallest I have ever seen. There could have been some plants in the courtyard too...it looked bleak and un inviting.

2026-03-11 • via Nuitee
Z
Zoey • couple • au
8
Great place to stay. A little pricey. Rooms are clean and basic. Staff are pretty friendly.
Pros:

Parking is great, and close to RNSH

Cons:

We must have run out of hot water at night. The shower “function” button was faulty. Also when booking you cannot receive the RNSH patient discount if you book through a third party.

2026-03-11 • via Nuitee