Novotel Bangkok Bangna

Hotels
•
Novotel
8.4 (715 reviews)
333 Moo 6, Srinakarin Road, Nongbon, Pravet, Bangkok , Bangna , th

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Free
Children allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great service
Good location
Comfortable rooms
Cons:
Inconsistent food quality
Check-in delay

Categories

Cleanliness
7.93
Rooms were generally clean, but some comments indicate issues with the restaurant's food quality.
Service
8.9
Many reviewers praised the service, highlighting staff like Zonya and Game for their exceptional hospitality.
Location
8.94
The location is convenient, close to amenities like Seacon Square.
Room Quality
8.39
Rooms were reported as comfortable and newly renovated.
Amenities
8.42
Amenities were rated positively, but lacked specific details.
Value for Money
8.38
Reasonable pricing mentioned, but some expectations on food quality were unmet.
Food and Beverage
7.93
Food quality and service received mixed reviews, especially regarding restaurant offerings.
Overall Experience
8.3
Overall experiences were positive, with a few issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 18:41

Property Description

Convenient Location
The Novotel Bangkok Bangna is strategically located near major attractions such as BITEC, Mega Bangna, and Train Night Market. With easy access to the monorail station and a complimentary shuttle service, exploring the city is a breeze.

Dining Options
Indulge in a culinary journey at our two restaurants, "The Square" offering a variety of delicious dishes, and "Shui Xin Chinese Restaurant" for authentic Chinese cuisine. Unwind with a drink at our renowned "The Bar" and experience a blend of flavors to satisfy your cravings.

Easy Access to Pattaya
The newly completed motorway makes Pattaya's beaches and vibrant nightlife just an hour away. Whether you're in the mood for a beach day or an evening of entertainment, Novotel Bangkok Bangna provides the perfect gateway.

Experience convenience, culinary delights, and easy access to nearby attractions at Novotel Bangkok Bangna. Book your stay now!

Important information:

Please note that the name of the credit card holder must be the same as the guest's name and credit card must be presented to the property upon check-in. If the cardholder is not present, full payment will be taken on the presented card and the pre-payment will be credited back to the original card. Additional authorizations for incidental charges can be processed on separate card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for THB 1,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 715 reviews
Cleanliness: 7.93
Service: 8.9
Location: 8.94
Room Quality: 8.39
Amenities: 8.42
Value for Money: 8.38
Food and Beverage: 7.93
Overall Experience: 8.3
N
Nirav • family_with_children • gb
8
2026-03-20 • via Nuitee
R
Ronald • couple • au
7
2026-03-20 • via Nuitee
E
Elisa • extended_group • my
7
2026-03-18 • via Nuitee
M
morelle • solo_traveller • fr
9
2026-03-16 • via Nuitee
S
Suzanna_V69 • Family
10
Great Food and Outstanding Service from Khun Jum
Pros:

My family and I went for the dim sum buffet lunch last Sunday, 8 March. It was my first time trying the buffet, although we have dined at Shui Xin many times before since it is our favorite Chinese restaurant.

The food was, as always, very delicious. I especially loved the fried rice.

This time we also met Khun Jum, the manager. She was wonderful and made our experience very memorable. She recommended several dishes for us and everything was great. The service was also much better than our visit last year in Nov 2025, which unfortunately was not a very pleasant experience.

Thank you to the chef for the delicious food and to Khun Jum for the excellent service. We will definitely come back.

2026-03-15 • via Tripadvisor
J
johan • solo_traveller • nl
7
Pros:

Staff is friendly

Cons:

Gym is dated and the internet connection was constantly lost

2026-03-15 • via Nuitee
J
JIAN JIE • couple • my
10
2026-03-15 • via Nuitee
H
Hans • couple • th
6
Wenn man keine Alternative hat ist das Hotel o. k. aber drei Sterne sind obere Grenze für dieses Hotel
Pros:

Die Fassade, die Lobby und auch die Aufzüge sind modern und schön.

Cons:

Das Hotel hat einen grossen Investitionsstau. Das Mobiliar ist veraltet, die Matratzen durchgehangen, keine separate Dusche und auch keine Duschebrause, auch muss man sich mit einem Duschvorhang begnügen, die Ablagefläche rund um das Waschbecken ist fleckig und wirkt sehr schmutzig.

2026-03-14 • via Nuitee
T
Tomas • solo_traveller • no
8
Pros:

Hjelpsomme på alle måter, veldig bra frokost.

Cons:

Kommer ikke på noe

2026-03-12 • via Nuitee
N
NG • extended_group • my
3
wont stay the next time
Pros:

the room and breakfast

Cons:

the wifi is very poor

2026-03-12 • via Nuitee
A
Athakarn • extended_group • th
9
2026-03-10 • via Nuitee
I
Ishida • couple • jp
7
2026-03-10 • via Nuitee
H
Happiness26392980507 • Business
2
Privacy concern and disappointing experience at the spa inside Novotel Bangkok Bangna
Pros:

I stayed at Novotel Bangkok Bangna during a recent business trip and decided to visit the spa located inside the hotel, trusting the service standards associated with the Novotel brand.
Unfortunately, the experience was extremely disappointing.

1. Very poor service quality
The massage I received felt more like light stroking rather than an actual massage. I asked several times if the therapist could apply stronger pressure, particularly on my legs, but the request was ignored. After about 10 minutes, I decided to stop the session and went back to the lobby because the service quality was far below expectations.

2. Private physical information discussed publicly
When I explained in the lobby that I no longer wished to continue the service due to the quality issue, the therapist was called to the lobby. In front of other staff members and guests, she mentioned a private physical matter about me and suggested that I had asked for a very gentle massage for that reason.
This statement was not accurate. The only request I had made was for an additional cushion while lying face-down, while clearly asking for stronger pressure on my legs from the beginning.
Hearing such personal physical information discussed in a public lobby environment was extremely uncomfortable and humiliating.

3. Dispute regarding service time and CCTV
The therapist insisted that I should pay for the full service time. I requested to review CCTV footage to confirm the actual start time of the massage (since time was spent changing clothes before the session began). However, only the entry time was repeatedly shown, and the footage of when the massage actually started was never provided.

After several phone calls, I was told that the spa owner had decided I should pay 600 THB. At that point I chose to pay and leave, as I did not want to spend more time arguing in the lobby.

I visited this spa because it operates inside a Novotel hotel, and I trusted the brand’s standards. Unfortunately, the experience left me feeling disappointed and uncomfortable rather than relaxed.

[A note of appreciation]
Despite the situation, I would like to sincerely thank the female staff member in the navy jacket who tried to assist me in the lobby. Even while managing a busy check-in area, she remained calm and professional, which helped ease the situation.
That said, I would appreciate clarification from hotel management on whether this reflects the service standards expected from a spa operating within a Novotel property.

2026-03-09 • via Tripadvisor
M
Mohan • solo_traveller • my
10
2026-03-09 • via Nuitee
V
Viktoria • extended_group • hu
10
2026-03-08 • via Nuitee
W
wiebeke • couple • nl
8
2026-03-08 • via Nuitee
P
Per-gunnar • couple • se
7
Pros:

Personalen jätte trevliga frukosten bra sängen bra

2026-03-07 • via Nuitee
D
DaniëlleHylas • couple • nl
8
Pros:

Super aardig personeel dat ons hielp toen we niet mee konden op de vlucht en we terugkwamen voor een extra nacht. We kregen meteen een upgrade van de kamer, ze waren superlief voor ons.

Cons:

De locatie lag wat verder van het vliegveld dan gedacht.

2026-03-07 • via Nuitee
M
Meng Hee • couple • sg
9
A good night stay at Novotel Bangna
Pros:

Clean rooms and friendly staff

Cons:

Not near any malls (maybe 1 mrt station away).. Also will need more time to explore the area, since I'm there for a night.

2026-03-05 • via Nuitee
H
Henk • couple • nl
8
Pros:

Breakfast

Cons:

2 drinks in the bar behind way too expensive, Amsrerdam and Holland are even cheeper.

2026-03-04 • via Nuitee