Hotel Metropolitan Tokyo Marunouchi

Hotels
•
JR-EAST HOTELS
8.7 (5874 reviews)
Chiyoda-ku Marunouchi 1-7-12 Sapia Tower 27F , Tokyo , jp

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Clean rooms
Cons:
Room size too small
Bathrooms need renovation

Categories

Cleanliness
8.2
Some rooms showed signs of age and old smells; standard quality for this hotel tier.
Service
9.2
Staff was helpful and attentive, offering great support during the stay.
Location
9.2
Excellent location near Tokyo Station with easy access to transportation.
Room Quality
8.2
Some rooms are old and small, requiring renovation, but overall reasonable.
Amenities
8.7
Amenities offered were appreciated, though some were standard.
Value for Money
8.7
Room sizes may not match price expectations; better deals available elsewhere.
Food and Beverage
8.7
Breakfast options were good, but limited in variety.
Overall Experience
8.7
Despite some downsides, the overall experience was positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:49

Property Description

Prime Location at Tokyo Station
Hotel Metropolitan Tokyo Marunouchi is a mere 1-minute walk from Otemachi Station, offering unparalleled convenience for travelers. Situated in the heart of the city, guests can easily access various attractions and transportation hubs.

Luxurious Amenities
The hotel boasts air-conditioned guestrooms with a modern interior, each equipped with a fridge and a flat-screen TV. Guests can indulge in massage services, utilize the 24-hour business center, and enjoy complimentary WiFi throughout the property.

Spectacular Dining Experience
Treat yourself to exquisite French and Japanese dishes at the upscale TENQOO restaurant and bar on the 27th floor, providing stunning views of the bustling Tokyo cityscape. Immerse yourself in a culinary journey without leaving the hotel premises.

Experience the epitome of luxury and convenience at Hotel Metropolitan Tokyo Marunouchi. Book your stay now for an unforgettable Tokyo getaway.

Important information:

From Tokyo Train Station, the Nihonbashi Exit is nearest to the hotel.

The rooms cannot accommodate an extra bed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
An accommodation tax per person, per night is not included in the price and must be paid at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs JPY 2000 per day.

Location

Guest Reviews

8.7
Based on 5874 reviews
Cleanliness: 8.2
Service: 9.2
Location: 9.2
Room Quality: 8.2
Amenities: 8.7
Value for Money: 8.7
Food and Beverage: 8.7
Overall Experience: 8.7
T
Tracey • extended_group • au
10
Location was spot on and very comfortable stay
Pros:

Location and very comfortable

2026-03-28 • via Nuitee
C
ComPetje • couple • nl
6
Pros:

Erg handige lokatie, bij Tokyo station. Hotel is prima, alhoewel vrij standaard.

Cons:

Kamers was echt klein, met bed tegen de muur aan een kant. En nog steeds vrij duur, maar dat is een beetje standaard in Tokyo geloof ik...

2026-03-28 • via Nuitee
M
MARIE • couple • au
9
comfortable with excellent helpful staff who spoke English
Pros:

Location was central , adjacent to main railway station . Near Imperial Palace and gardens. Short taxi ride to many other attractions.
Room was spacious by Japanese standards. The laundry facilities proved useful for us as we stayed there before and after going on a cruise around Japan. ‘Breakfast was excellent .
We would highly recommend this hotel.

2026-03-28 • via Nuitee
N
Nina • family_with_children • gb
8
Pros:

Location was excellent. Right next to the train station. Very clean and comfortable and quiet

2026-03-27 • via Nuitee
B
Berner • couple • us
8
Good spot near Tokyo Station.
Pros:

Great location near Tokyo Station.

Cons:

A little pricy but not out of line for Tokyo.

2026-03-27 • via Nuitee
P
Patricia • family_with_children • us
10
A Hotel Gem By the Tokyo Train Station
Pros:

The hotel was modern, very clean, the staff was exceptional and friendly and the hotel was right by the train.station. Although the employees couldn't speak English well, they went out of their way to help us. Having a translator app on my phone really helped.

Cons:

No negative remarks.

2026-03-27 • via Nuitee
J
JEFFREY • couple • au
10
2026-03-26 • via Nuitee
P
paul • couple • gb
9
Great location comfortable stay
Pros:

Great location very close to station

Very comfortable pillows

Just enough room

Lovely model r tee sin set in Reception

2026-03-26 • via Nuitee
A
Antonio • family_with_children • it
10
Pros:

The location Is perfect just outside the Tokyo station on the nihombashi exit. From the room it was possible to admire the Shinjuku skyline. The room was clean and the staff nice and helpful.

2026-03-25 • via Nuitee
J
Julia • solo_traveller • ae
10
Pros:

Распроложение, персонал

2026-03-25 • via Nuitee
H
Hamit • family_with_children • tr
8
2026-03-24 • via Nuitee
S
Sok Hui • family_with_children • sg
8
2026-03-23 • via Nuitee
Y
Yong • solo_traveller • sg
8
Very convenient and comfortable stay
Pros:

Location next to Tokyo Station, size of room, amenities in the room, nice view from room

2026-03-23 • via Nuitee
N
Natalie • family_with_children • au
9
Pros:

Comfortable bed, good view, great location. Staff were very helpful and kind. No problems storing luggage before check in or after check out. Room was very quiet.

2026-03-23 • via Nuitee
J
Juliet • family_with_children • us
10
Convenient, safe, clean, comfortable!
Pros:

Great location, clean, safe

Cons:

Not much to do after 8-9 pm in the area. Not a lot of night life.

2026-03-23 • via Nuitee
S
Sok Hui • family_with_children • sg
8
2026-03-23 • via Nuitee
D
Dieter E. • couple • at
10
Gut augehoben in Tokyo
Pros:

Alles

Cons:

Nichts

2026-03-23 • via Nuitee
L
Laura • solo_traveller • au
9
Would recommend given location, price and comfort
Pros:

Proximity to station for bullet trains. Extremely quiet and room could be darkened

2026-03-22 • via Nuitee
T
Teodora • family_with_children • bg
10
Pros:

A truly wonderful stay — perfect location, breathtaking views, spotless rooms, and incredibly hospitable staff. While it is on the pricier side, the location fully justifies the cost.

2026-03-21 • via Nuitee
M
mily • extended_group • my
10
2026-03-21 • via Nuitee