SLS Cancun

Hotels
•
SLS
8.4 (303 reviews)
Boulevard Kukulcan km 1 Zona Turistica Puerto Cancun Lote 1 02 Uc 1 Mz 27 , Cancún , mx

listing image 1
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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Wonderful staff
Beautiful hotel
Great food
Spacious rooms
Cons:
Poor communication
High prices
Cleanliness issues

Categories

Cleanliness
7.59
Room was not clean, and cleanliness issues reported in reviews.
Service
8.86
Good staff and friendly service, though some issues reported.
Location
9.1
Good location in a secure private area.
Room Quality
8.55
Spacious and luxurious rooms mentioned positively.
Amenities
8.08
Facilities like the pool and gym are appreciated, but some were seen as expensive.
Value for Money
7.84
Prices felt high compared to the services received.
Food and Beverage
8.59
Food received positive feedback overall.
Overall Experience
8.56
Most reviews indicate a positive experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 17:52

Property Description

Luxurious Beachfront Property
Featuring 45 rooms, SLS Cancun Hotel & Spa is an exclusive gem nestled in the gated community of Novo Cancun. With 250 meters of pristine beachfront, guests can indulge in the ultimate seaside escape.

Unmatched Amenities
From a private beach club to an 18-hole Tom Weiskopf-designed golf course, this hotel offers unparalleled amenities. Enjoy the luxury of a private marina with 175 boat slips, 4500 m2 of upscale shopping, and a myriad of dining options, including LEYNIA Restaurant by Chef Jose Icardi.

Unique Dining Experience
LEYNIA Restaurant offers a fusion of Argentinean and Japanese flavors, promising a culinary journey like no other. With tableside presentations and drinks served from roaming bicycles, every meal is an unforgettable experience.

Ready to experience luxury at its finest? Book your stay at SLS Cancun Hotel & Spa now!

Important information:

In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:

Property Policies

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in all areas and charges are applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 17 years old stay for US$130 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 303 reviews
Cleanliness: 7.59
Service: 8.86
Location: 9.1
Room Quality: 8.55
Amenities: 8.08
Value for Money: 7.84
Food and Beverage: 8.59
Overall Experience: 8.56
G
GOsagbemi • couple • ng
7
Very Good
Pros:

The Location is great right at the middle of Puerto Cancun, close to the Marina Mall

Cons:

The breakfast was my lowest point, variety poor and very bland for the most part..

2026-02-13 • via Nuitee
J
Jotham • couple • ca
10
2026-02-12 • via Nuitee
N
Natasha • solo_traveller • us
7
Good price , great location
Pros:

I loved the pool and how l close it is to the beach. Not much of a party hotel in my opinion but I loved the relaxation of it all

Cons:

I didn’t have A/C in my room , so that kinda sucked but I did open the window

2026-02-11 • via Nuitee
S
Sanaa • solo_traveller • fr
10
Pros:

Very nice staff in the reception

2026-02-10 • via Nuitee
Z
Zaira Martinez • couple • mx
10
2026-02-10 • via Nuitee
S
Sanaa • solo_traveller • fr
10
Pros:

Very kind staff

2026-02-10 • via Nuitee
A
Alexandra • couple • de
9
Empfehlenswert für kurzen Cancun Aufenthalt zum Start der Mexiko Reise
Pros:

Das Hotel ist super gelegen, da nicht zu nah an der Party Area. Uber zum türkisblauen Meer super günstig. Tolles Fitness Studio. Bequeme Betten und ruhig zum Schlafen. Das Frühstück war wirklich seeehr lecker aber auch seeehr überteuert. Lohnt sich aber trotzdem. Der private Strandzugang ist auch toll. Unser Highlight war der super super freundliche Kellner am Strand David. Insgesamt sehr freundliches Personal. All in all ist es eine super Wahl für Cancun zum Ankommen für max. 2 Nächte. Dann sollte man schnell weiterreisen zu den tollen Orten Mexikos!

Cons:

Kleine Mängel im Zimmer, aber nicht schlimm für 2 Nächte. Foyer und Restaurant einfach zu kalt!!
Insgesamt schon recht teuer.

2026-01-30 • via Nuitee
D
David • couple • gb
3
Pros:

Excellent choice.

Cons:

Air conditioning in our room not working.
Dirty room.

2026-01-28 • via Nuitee
B
Brahim • couple • nl
8
2026-01-26 • via Nuitee
E
eyal • couple • ca
1
A hotel that will ruin your vacation – Stay away!
Pros:

I have traveled to over 50 countries and stayed in hundreds of hotels, and without a doubt, this is the worst one I have ever been to. This hotel is only interested in squeezing you for every penny; it creates a very unpleasant atmosphere for guests and isn't even close to being a 5-star hotel.

If your vacation and relaxation are important to you, here are no less than seven reasons why you must stay away.

1. The hotel clearly didn't invest in soundproofing. You will hear every noise from the hallway and neighboring rooms as if it were inside your own, such as slamming doors all day and all night long, cleaning staff and other guests talking, crying babies, and suitcases rolling by. After two nights of being woken up at 6 AM by staff noise, we were moved to a larger room, but it didn't help because the lack of insulation is consistent throughout the hotel.

2. At check-in, they demand a deposit of $250 USD per night! Yes, you read that correctly — $250 USD for every single night!

Cons:

3. They force you to sign for amounts you don't owe just to squeeze a tip out of you. Our booking included breakfast, yet every morning when we left the dining area, they insisted that we sign a receipt for 1,200 Pesos (approx. $70 USD). When we asked why we had to sign when breakfast was already paid for, they claimed it was for "control". This is a complete lie. The real reason is that the receipt document includes a section to select a tip percentage (15% or 20%), which is then calculated based on that 1,200 Pesos.
And even if you order something extra off the menu, they will add it to that base amount for a larger tip. For example, if you order something for 100 Pesos, they will demand you sign for 1,300 Pesos receipt, and that way your tip is taken from the 1,300 Pesos total, and not the actual 100 Pesos you spent.

4. Aside from the sauna, they charge extra for every spa facility, including the Jacuzzi. As for the sauna, if you want to enjoy it you must book in advance, and it closes as early as 8:00 PM.

5. The hotel is poorly maintained. We found hair in the shower, mold on the faucets, and broken wooden doors. This is not a 5-star hotel, it’s a 3-star at best.
Note that the hotel’s photos are also very deceiving. Only the first four floors actually belong to the hotel, while all floors from the 5th and above belong to a separate residential complex

6. The light switches in the room are completely messy, making it nearly impossible to control the lighting. Even when we asked the staff how to leave only the bathroom light on, several of them didn't even know how to do it.

7. Be aware that the hotel mandates valet parking. This means long wait times for your car, and of course, every time you drop off or pick up your vehicle, the valet stands there, hovering over you, expecting a tip.

Bottom line: Save your money and your sanity — stay somewhere else.

2026-01-25 • via Nuitee
J
Johnnye • couple • us
10
2026-01-24 • via Nuitee
A
Alison • couple • gb
6
Beautiful hotel but in a very quiet location away from any life.
Pros:

Beautiful and stunning hotel

Cons:

Awful location. This hotel should not be classed as being in the hotel zone. It’s in the middle of a concrete jungle and whilst the area is new (Puerto Marina) it’s deserted.
The hotel is beautiful but it is lacking something, it’s very soulless and has no character.
We we’re disappointed to be over looking a very noisy building site. I booked an ocean view room not a construction view room. The hotel staff made no effort in apologising or making the situation better. Because the building work wasn’t in the actual hotel, there was nothing they could do and they didn’t agree with me that I should have been pre warned. They were unable to change my room due to the hotel being full despite it feeling empty.

2026-01-23 • via Nuitee
Y
Yasuko • couple • us
9
2026-01-22 • via Nuitee
M
Marina • couple • ae
7
Cons:

At the breakfast at a 5 star hotel there were no Single or Double espresso, only if you pay.
They were proposing another coffee , not from coffee machine but the one made by them.

2026-01-21 • via Nuitee
M
muriel • couple • fr
10
2026-01-20 • via Nuitee
S
Spela • family_with_children • si
10
2026-01-20 • via Nuitee
E
Edward • extended_group • us
1
We did not stay. Room was filthy
Pros:

Nothing
We checked out and went to the Renaissance hotel which we excellent

2026-01-19 • via Nuitee
C
Claudia • couple • it
9
Pros:

La posizione, le camere molto spaziose, la vista e gli spazi comuni

2026-01-19 • via Nuitee
D
Dominika • couple • mx
10
2026-01-19 • via Nuitee
A
Andrea Trocel Yabrudy • family_with_children • us
10
Pros:

Frente al mar y tranquilidad

Cons:

Olores a cañería a veces en la habitación y frente al mar

2026-01-19 • via Nuitee