Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable rooms
Great amenities
Cons:
Cleanliness issues
Location concerns

Categories

Cleanliness
8.26
Negative mentions of poor cleanliness in the corridors and the pool.
Service
9.93
Consistently positive references to the staff being friendly and helpful.
Location
8.77
Mixed sentiments with mentions of being further from the beach but noted good placement for other activities.
Room Quality
9.22
General satisfaction with room comfort and amenities.
Amenities
9.75
Positive feedback on rooftop pool and other hotel facilities.
Value for Money
8.71
Price is considered reasonable for the quality provided.
Food and Beverage
9.26
Good remarks on food quality and variety.
Overall Experience
9.73
Overall positive experiences noted with recommendations to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:35

Property Description

Luxurious Accommodation with Premium Amenities

Outdoor Swimming Pool and Fitness Centre
Aloft Tulum offers a refreshing outdoor swimming pool for guests to relax and unwind, along with a well-equipped fitness centre to stay active during their stay.

Diverse Dining Options and Recreational Activities
Indulge in a culinary journey at the hotel's restaurant serving Mediterranean, Mexican, and Seafood cuisine. Guests with dietary preferences can also enjoy vegetarian, dairy-free, and gluten-free options. Additionally, guests can engage in fun activities like playing billiards or utilizing the business centre.

Convenient Location and Exceptional Service
Located near Tulum's key attractions, Aloft Tulum provides easy access to Tulum Archeological Site and Tulum Bus Station. With a 24-hour front desk and tour organizing services, guests can expect exceptional service throughout their stay.

Book your stay at Aloft Tulum now for a memorable experience!

Check-in and check-out hours:

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 13 years old to 17 years old stay for US$25 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 1 per hour.

Location

Guest Reviews

9.2
Based on 212 reviews
Cleanliness: 8.26
Service: 9.93
Location: 8.77
Room Quality: 9.22
Amenities: 9.75
Value for Money: 8.71
Food and Beverage: 9.26
Overall Experience: 9.73
F
Filipe • solo_traveller • us
5
A decent place to just sleep but not worth the price point. Can find much better places close by
Pros:

Location wasnt bad. Middle of everything.

Cons:

Wasnt worth the price. Roof top was fairly small so not much activity up there. Lounge was empty pretty much all the time. & Room service never restocked towels after cleaning the room.

2026-01-10 • via Nuitee
C
Cristina • couple • us
7
Alojamiento bueno pero precio-calidad no llega a ser lo deseado
Pros:

El personal es amable y estuvieron atentos a cambiarnos de habitación cuando lo solicitamos (la habitación en donde estuvimos la primera noche daba directamente a un pasillo del hotel con 0 privacidad). La ubicación es buena, a unos 15 minutos en auto de playas, y a minutos andando de diversos restaurantes y mini markets varios. Del centro de Tulum (avenida Tulum) está a 25-30 minutos andando, lo cual es razonable y es un paseo agradable. Las habitaciones son lindas, pero no grandes y el servicio de limpieza es apropiado, pero no buenísimo.

Cons:

El servicio, aunque amable, fue lento y en varios días no tuvimos toallas cuando llegamos a la habitación, sin mencionar que la limpieza era superficial y no cambiaron las sabanas en las 7 noches que estuvimos. El servicio en el rooftop donde hay una piscina fue desagradable en un momento, cuando les solicitamos bajar el volumen de la musica que era tan exagerado que no se podía hablar con la persona de al lado. Aunque está bien ubicado, considerar que igual está a 15-20 minutos en auto de varias playas, y los taxis son carísimos.

2026-01-06 • via Nuitee
C
Carolina • couple • au
10
2026-01-05 • via Nuitee
C
Carolina • couple • au
10
2026-01-05 • via Nuitee
J
Jose Miguel • couple • cl
10
Una buena estancia
Pros:

Amplio, limpio e iluminado, el baño me encantó.

Cons:

No me gustó mucho del hotel el desayuno que habían pocas opciones para escoger.

2026-01-05 • via Nuitee
F
Franjo • couple • hr
10
2026-01-03 • via Nuitee
N
Nuno • family_with_children • pt
7
2025-12-31 • via Nuitee
S
Sophie • family_with_children • mx
8
Nice place
Pros:

Well situated, stylish, nice staff

Cons:

The smell of humidity in the 4th floor and the bedroom

2025-12-31 • via Nuitee
J
Jansby • solo_traveller • no
4
Bad WiFi, indifferent staff, faulty key cards
Pros:

Not a lot I liked. Downtown Tulum, too quiet at night. I booked Aloft as reviews said various restaurants. A lie. Just rooftop bar with limited menu. With loud music (that reaggeton…)

Cons:

Wifi non existent, staff could do nothing. Room, I tried two, were noisy. I could hear the bass of music in both.

As mentioned, limited restaurant menu in loud environment. Ubereats saved me, provided a better dinner.

Key card needed for elevator that stopped working, frequently. Staff seemed frustrated when I wanted help with it, it seems it happened often.

The moment I decided to leave one day early: elevator doors closing, key card to red. No reaction of doors, I couldn’t get out. No one heard when I started hammering on door. Luckily the key card worked again after a few minutes.

For some validation, as hotel staff gave none, I tried to reach out to their loyalty program, Marriott Bonvoy. Which I mysteriously started getting messages from. I can’t remember agreeing to becoming member…They said that they were very sorry to hear about my experience. I got a survey to fill in, but one week later, nothing has happened.

2025-12-23 • via Nuitee
J
Jean Baptiste • couple • fr
4
Pros:

Grande chambre

Cons:

L’odeur a l’entré. Le prix du parking.
Le bruit de la Clim du couloirs.

2025-12-19 • via Nuitee
A
Ana Rita • couple • pt
8
2025-12-17 • via Nuitee
P
Pamela • couple • us
8
2025-12-15 • via Nuitee
R
Ramata • extended_group • us
9
Great hotel for a short a stay.
Pros:

Nice hotel. We loved the rooftop pool. The staff was absolutely amazing! The girls working on the front desk were always ready to help with a smile.

Cons:

We wish it was located closer to the beach.

2025-11-24 • via Nuitee
D
Dol • couple • fr
8
Pros:

Hôtel bien situé, chambre confortable et moderne bien équipée.
Le personnel est très sympa.
Petit plus billard dans le hall de l’hôtel gratuit.
Laverie pour sécher et laver les vêtements disponible (payante) mais qui peut servir.

Cons:

Petit déjeuner pourrait être un peu plus copieux.
Fenêtre de la chambre ne s’ouvre pas.

2025-11-23 • via Nuitee
F
Fabienne • family_with_children • ch
7
Pros:

Emplacement
Parking souterrain

Cons:

Mauvaise odeur dans les couloirs
Moquette dans les chambres
Lobby peu chaleureux et sombre avec billard déchiré
Très bruyant
Piscine sale

2025-11-16 • via Nuitee
N
normanl993 • Couples • us
4
Pot Luck
Pros:

We were dumped here by American Airlines. After being lied to about the hotel and the transportation we landed in this un ready lodge. I supposed itnis not their fault bit it does say something that American airlines reached out to them in the jam because they would have the rooms available.

2025-10-18 • via Tripadvisor
A
Angel • couple • mx
10
Genial
Pros:

La comida

2025-09-01 • via Nuitee
V
valentina • family_with_children • it
7
Non ci tornerei, anche se la struttura è bella.
Pros:

La struttura è grande e confortevole, ha tutto, anche la laudry.

Cons:

Che è fuori dalla riserva del giaguaro, dove sono le altre strutture, quindi per accedervi si deve pagare. Molto deludente il mare per via del sargasso. Il parcheggio a pagamento, abbiamo parcheggiato su una strada sterrata incustodita.

2025-08-27 • via Nuitee
A
anabelle • family_with_children • co
10
un hotel con todo el confort que necesitas
Pros:

habitacion super comoda con todos los amenities que necesitas en una estadia, la terraza con una vista impresionante con una piscina donde puedes esperar ver el atardecer

Cons:

hubo un bartender que se molestó porque no entendimos lo del cambio de la moneda para lo de la propina y cuando entendimos y l a aceptamos dijo muy molesto "no s e preocupen ya no se las cobré"

2025-08-24 • via Nuitee
E
Elizabeth • family_with_children • pa
10
Muy bonito buena ubicación y la comida demasiado rica lo recomiendo también tiene una ubicación muy cerca de todo.
Pros:

Todo excelente desde sus instalaciones hasta el personal en una ubicación estratégica.

2025-08-18 • via Nuitee