Auberge du Couvent

Rien

Un hébergement catastrophique, une chambre tres tres tres salle avec des toiles d'araignées sur le mur des mouches mortes, une odeur d'humidité a l'intérieur de la chambre, aucune hygiène, des trous dans le mur avec des plaques peinture. Une réception on dirait un vide de garage personnellement c'est le pire hôtel que j'ai connu de ma vie.

L' accueil et le fait d' avoir une salle de bain privée. Bon petit déjeuner. Personnel très gentil, hôtel propre, chambre très spacieuse.

Le déjeuner était compris, mais la 2 ieme journée le préposé à la cuisine n 'etais pas présent on a dû aller se faire à déjeuner soi même donc la propreté n'étais pas au rendez vous, avant de manger dans cette cafétéria pensez s'y à 2fois ,ma copine dans son croissant il y'avait de la moisissure l'établissement ça peut aller mais le déjeuner très nul et le prix élevé pour ce qu'on a eu

Aucun personnel sur place. Sauf à l'arrivée pour nous demander de payer un surplus paumé chambre avec salle de bain privée...

I have booked this hotel for one night stay in August. Due to our travels, we have arrived around 9 PM. There were no one at the office. The phone numbers were provided to call for Edmonton. It took half an hour to reach someone at these two numbers. Person or the owner on the other line said that we should plan our trip better and arrive on time like other people. There is no room available for us. He acknowledge that they are a small hotel and they don’t check Expedia for the bookings. The owner was giving me a very hard time.
I had to call him numerous times. Meantime it was already 10 PM and we wear on the steps of this hotel. There was quite a dingy and smelly inside the lobby. I must mention that the owner/manager tried to book me a hotel in another town, which was too far out of our way. I have to give him credit for that. I would not recommend anyone staying in this hotel as they did not honor the booking.

La simplicité et l’ambiance

Nothing,

Arrived for check in at 6. Power was out. Host did not know I was coming because I booked with Expedia and not directly with them. Told him I was leaving fishing and coming back in the night. He said no problem, I won't lock the door. Came back at 4:30, lights were back.
Door was locked. The bell won't ring. I knocked/banged on the door, called several times even knocked on every windows around the "hotel". Finally reached the host 40 minutes later. I was barely able to talk, nearly crying, I was so cold. Arrived in my room and there is literally NO heat in the room. For reference, I like sleeping at 15 celcius at home. It was wayyyyy lower. Had to sleep with socks on, hoodie on, both thin bedspreads with my head inside the coverlet.
Why did I stay? I booked this hotel so I can drink with my friends at Ste-anne-de-la-perade. I was not ok to drive.
I even thought about calling the police so I don't die in the cold... thats how desperate I was.
Terrible experience. This place should not be recommended or offered at all.

I have travelled numerous times to different places and this by far is the worst hotel I have been to. The sheets were dirty, there is no hot water, it feels unsafe, some of the bathrooms were shared that we did not know upon reserving (you have to pay extra for a private bathroom), lack of staff, you can here other guests talking outside the hallway to your bedroom. I don’t mind a hotel being old, I think it gives it a character, but was expecting it to be a little bit more well managed or at least clean and safe for a more pleasant experience. For some reason, I can feel a negative energy in this place and it looks so gloomy. If we had a choice, we would have left the place in a heartbeat even without refund but everywhere else around the area was either sold out or $1000 a night at Quebec City. Like what the other review had said, it feels like a Ghost hotel. Reminds me of The Nun movie. 😁 Goodluck.

Personne à la réception très accueillante.

Staff very helpful sorting out overpayment issue

Le personnel est tres agreable et réactif. Petit dejeuner pratique. Les lits sont un peu mou et matelas a ressort. Odeur forte dans la chambre pas agréable.

Very good customer service. Just a little difficult to stay at night during summer as no Air conditioning system in the room.
Good breakfast and overall service was nice