The Crystal Luxury Bay Resort Nusa Dua

Hotels
7 (57 reviews)
Jalan By Pass I Gusti Ngurah Rai No. 88 , Nusa Dua , id

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Nightclub
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Plentiful buffet breakfast
Friendly staff
Cons:
Unclean rooms
Misleading pictures
Limited amenities

Categories

Cleanliness
4.5
The hotel was very run down and not clean, with holes in towels and stains on sheets.
Service
8.5
Staff were friendly but had very limited English.
Location
5.5
The location was far from everything, resulting in high transportation costs.
Room Quality
6.5
Rooms were lacking basic utensils and had a fridge that was not cold.
Amenities
7.5
The pool area had issues such as a dead mouse.
Value for Money
5.5
Overall, guests felt they did not get value based on the discrepancies between presentation and reality.
Food and Beverage
9.5
The buffet breakfast was plentiful.
Overall Experience
8.5
Overall experience was disappointing, with significant room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 04:08

Property Description

Luxurious Accommodations
The Crystal Luxury Bay Resort Nusa Dua offers beautifully designed rooms with modern amenities, providing stunning views of the pool or the city. Select rooms feature luxurious spa baths for ultimate relaxation.

Premium Facilities and Services
Guests can indulge in pampering massages at the on-site spa or take advantage of the free shuttle service to explore nearby attractions. The resort also boasts indoor and outdoor pools, a restaurant, a bar, and a gift shop for all your needs.

Convenient Location
Situated just 2.3 km from Bali International Convention Centre, this resort is the perfect choice for travelers seeking a blend of tranquility and convenience. Explore nearby attractions like Bali Collection Shopping Centre and Pasifika Museum effortlessly.

To experience luxury and comfort at its best, book your stay at The Crystal Luxury Bay Resort Nusa Dua now.

Important information:

Please note that room rates for 31 December 2019 include compulsory dinner.

The property provides free one way airport transfer for guests staying at least 3 nights.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 7 years old stay for free when using an existing bed.
    Children from 8 years old to 12 years old stay for Rp 150,000 per person per night when using an existing bed.
    Children up to and including 11 years old stay for Rp 1,000,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7
Based on 57 reviews
Cleanliness: 4.5
Service: 8.5
Location: 5.5
Room Quality: 6.5
Amenities: 7.5
Value for Money: 5.5
Food and Beverage: 9.5
Overall Experience: 8.5
R
Roseliana • couple • id
5
Pros:

Lokasi

Cons:

Room service buruk, bangunan nya tidak well maintainance

2026-01-31 • via Nuitee
S
saira • family_with_children • au
4
2026-01-19 • via Nuitee
H
Harpreet • family_with_children • au
1
Very very bad
Pros:

Location wasn’t too bad. Breakfast was average

Cons:

Nothing was clean in the resort. Everything was so dirty and stinky. I felt like I was staying in 1 star resort. Everything was broken, taps in the bathroom was rusty, aircon wasn't working, slide door for the balcony doesn’t lock and dirty and ripped towels. There is so much more overall it was shit experience and I could not believe I paid so much to stay there for 2 nights.

2026-01-19 • via Nuitee
P
Poland • solo_traveller • pl
9
2026-01-13 • via Nuitee
F
Fatima • couple • au
3
2026-01-04 • via Nuitee
M
Mena • solo_traveller • au
2
Disappointing, was a girls trip with my mum and two daughters, first time in Bali, and sadly the last
Pros:

The buffet breakfast was plentiful. Staff were friendly but very limited English.

Cons:

Location, was far from everything so I spent a lot of money on a driver/transport. Was meant to have an airport transfer but no answered my communication when I called and emailed and no one turned up upon our arrival. Was very run down and tired looking, holes in then towels, stains on the sheets and not clean. Not one piece of utensil or crockery in the rooms. Fridge was not cold. Dead mouse in the swimming pool.

2025-12-27 • via Nuitee
D
Darcy • partner
2
Pros:

Expedia and this resort should be ashamed. The pictures on the booking site were taken probably 20 years ago and the resort is a mess,we attempted to cancel within hours of booking and were refused a refund or assistance from expedia and the resort itself. We willnever use expedia again and have advised all people we know about this experience. Disgraceful!!!

2025-08-05 • via Nuitee
J
Jason • partner
8
Pros:

For what we paid it was good value near where we needed to be for an event, Staff are very friendly and helpful especially in the kitchen, overall not a bad stay

2025-06-16 • via Nuitee
G
George • friends
8
Pros:

For $80 a night with brekfast great value. Beautiful view of Benoa Sea from rooftop pool spoilt by rotting facade. Whole pool area needs lots of TLC Pool both roof & below are clean ang large. But again roof was probably used for weddings and parties/functions but I doubt anyone can use it for that now. Gym - what a joke Treadmill Broken Cross Trainer Broken Bike Bike barely usable multoifunction machine is falling apart. But The Chrstal channel shows beautiful pool and great gym - obviously many years ago. But again for $80 the room was great, room service first class, breakfast good, staff great.

2025-05-22 • via Nuitee
K
Kinjal • family
2
Pros:

Wouldn't recommend this place to anyone ..bad service, dirty rooms, pool closes at 6pm..breakfast was horribe didnt even have butter NOTHING like the pictures you see as they have advertisied it. Not a good place to stay.very disappointed

2025-05-12 • via Nuitee
M
Muhammad • family_with_children
6
Pros:

Breakfast was nice,staff and propery was nice but bed sheets and chairs having stains all around cleaning needs a lot of improvement.

2025-04-27 • via Nuitee
J
Janitha • family
2
Pros:

Does NOT represent 5stars at all. Worse hotel stay we ever done. Broken taps, toilets, dirty everywhere with bad odour. Need a major renovation over all. Please do not promote this any overseas visitors.thanks

2024-12-26 • via Nuitee
M
Meenu Marie
2
Pros:

This was the worst hotel I stayed at so far

2024-09-04 • via Nuitee
V
Varishna • family
6
Pros:

In de basis mooi penthouse maar qua hygiene en onderhoud heeft het hotel een slechte staat en heeft het veel aandacht nodig. Het personeel is niet zo vriendelijk als we gewend zijn in Bali. Er hing een nare geur in de lobby, bij het restaurant en in de hal. Zwembad beneden was prima, maar het bad op de rooftop was unsupervised en de bar was gesloten. Hotel heeft geen travel desk. Geen vier-sterrenhotel.

2024-07-29 • via Nuitee
V
Verified traveler
4
Pros:

It is disturbing to need to ask repeatedly for hand towels and bath towels when there were none in the suite. Similarly the remote for one of the air conditioners did not work. The one phone in the suite did not have contact instructions for anything. The drain in the shower/bath did not pop up and was not fixed during my stay.

2024-01-18 • via Nuitee
G
Gregory
6
Pros:

We were very disappointed, as this is definitely not a 5 star hotel as advertised on their website, the staff a very helpful and friendly, the hotel and room could do with a thorough cleaning and a lot of maintenence needs doing

2023-09-03 • via Nuitee
K
Karin • friends
8
Pros:

Had a pretty decent 2 nights stay.

2023-07-23 • via Nuitee
M
Maxine • family
8
Pros:

The staff are super polite and kind. Rooms and lobby area are very clean and well presented. It was quiet during our stay so had the pools to ourselves mist of the time. The restaurant food was nice but limited choice. The hotel is not near beach, shops or restaurants

2022-10-02 • via Nuitee
J
Joshua • partner
6
Pros:

The room was spacious but fixtures and fittings in poor condition. The staff were friendly, the breakfast was the most disappointing of all.

2022-08-28 • via Nuitee
V
Verified traveler
2
Not worth
Pros:

Rate only ONE for the room size only. Carpark and places / walkway had limited or no light. The selling point for this expensive property is the roof top sky pool. However the pool is closed and no light before the operation time is up 😡 The breakfast has only four choice AND the food is not thoroughly cook. The hotel entrance is not light up and the barrier is down resulting missing it and had to make a U turn. The staffs are not professional and careless attitude with reason/excuses after my feedback. NOT WORTH AND OVER RATING OF FIVE STAIRS.

2022-04-12 • via Nuitee