Zereno Tulum Hotel Boutique Beach Club Access

Hotels
8.7 (1055 reviews)
Fraccionamiento Aldea Zama, Aldea Maya, Lote 3 , Tulum , mx

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Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious rooms
Good location
Cons:
Noise issues
Limited breakfast options

Categories

Cleanliness
8.41
Several mentions of cleanliness issues, particularly with linens.
Service
9.38
Guests consistently praise the friendly and helpful staff.
Location
8.92
Described as quiet and good, but some mention it may require transport.
Room Quality
8.87
Rooms are spacious and comfortable, with some noise complaints.
Amenities
8.4
Amenities are available but some are noted as extra fees, affecting overall satisfaction.
Value for Money
8.86
Decent value, but some extras like breakfast were considered insufficient.
Food and Beverage
7.91
Breakfast was criticized for being too simple and lacking variety.
Overall Experience
8.88
Overall positive but mixed feelings due to noise and breakfast issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:15

Property Description

Luxurious Accommodation
Zereno Boutique Hotel in Tulum offers air-conditioned rooms with modern amenities like flat-screen TVs, private bathrooms, and even some with fully equipped kitchens.

Relaxation and Recreation
Guests can unwind by the outdoor swimming pool, stroll through the lush garden, or enjoy a refreshing drink at the hotel's bar.

Convenience at Your Fingertips
With concierge services, free WiFi, and a 24-hour front desk, Zereno Boutique Hotel ensures a hassle-free stay for all guests.

Experience the ultimate blend of comfort and convenience at Zereno Boutique Hotel. Book now for an unforgettable stay in Tulum.

Important information:

Please be aware guest must pay a 5 % of net price for environmental fee at front desk when at arrival, with credit or debit card, Visa,Master Card and American Express.In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.7
Based on 1055 reviews
Cleanliness: 8.41
Service: 9.38
Location: 8.92
Room Quality: 8.87
Amenities: 8.4
Value for Money: 8.86
Food and Beverage: 7.91
Overall Experience: 8.88
C
CLAUDE • family_with_children • fr
7
Pros:

Le confort de l’appartement

Cons:

Trop loin des commerces

2026-07-25 • via Nuitee
K
Karine • solo_traveller • fr
8
Correct
Pros:

Personnel très accueillant, appartement pratique et plutôt fonctionnel.
Literie confortable.
Chambres spacieuses.

Cons:

Petit déjeuner non à volonté, espace réduit pour le petit déjeuner, piscine petite et eau trouble.

2026-07-25 • via Nuitee
C
CYRIL • family_with_children • fr
8
2026-07-23 • via Nuitee
M
Monica • family_with_children • es
9
Muy recomendable para familias numerosas
Pros:

El apartamento era genial. Somos familia de cinco y era espacioso y muy completo.

Cons:

Nos gusto todo mucho. Igual el desayuno estaría bien que pudieran dar la opción de elegir alguna otra cosa y no ser cerrado.

2026-07-22 • via Nuitee
D
Daniele • solo_traveller • br
8
Pros:

Gostei do quarto grande e bem equipado. Tinha sala, cozinha e varanda. Bem aconchegante

Cons:

Não gostei do café da manhã. Bem restrito, no segundo dia nem fruta tinha. Só ovo e café. Precisam arrumar um cantinho melhor para o café e colocar mais opções.

2026-07-22 • via Nuitee
M
Maria • solo_traveller • ro
10
Pros:

Tout

Cons:

Rien

2026-07-21 • via Nuitee
A
Annemieke • solo_traveller • nl
10
Perfect!
Pros:

The apartment was perfect! It was very spacious, it had two levels, two bathrooms, a kitchen, two balconies and it was very clean!

Cons:

Everything was perfect!

2026-07-20 • via Nuitee
M
Miguel • family_with_children • us
10
2026-07-19 • via Nuitee
T
Tine • family_with_children • be
9
2026-07-18 • via Nuitee
S
Sanitha • solo_traveller • gf
10
Pros:

Espace et la propreté de l'appartement
Accueil des agents

Cons:

Petit déjeuné non varié

2026-07-16 • via Nuitee
F
Felippe Bernardo • couple • br
10
Pros:

Muito bonito. Nosso quarto era dúplex na cobertura e estava impecável. Localizado dentro de um condomínio com seguranças na entrada. Muito seguro

2026-07-15 • via Nuitee
A
Anika • solo_traveller • gf
10
2026-07-15 • via Nuitee
S
Sophie • couple • be
7
Mooie, idyllische locatie, maar weinig te voet te bezichtigen. Wel steeds een auto, of ander vervoersmiddel nodig
Pros:

Zeer mooie locatie. Je zit precies in het midden van de jungle. Comfortabel bed en mooie kamer. Wij hadden zicht op het zwembad en een mooie hoge verdieping. Lekker rustig. De straatkant is veel drukker met het verkeer.

Cons:

Er is sprake van een continentaal ontbijt, maar dit bestaat slechts uit 2 toasten met ei en een kommetje met fruit, beetje granola en een scheutje yoghurt. Voor ons meer dan voldoende, maar voor anderen misschien wat weinig of beperkt in keuze (eigenlijk heb je geen keuze).

2026-07-14 • via Nuitee
A
Alberto • solo_traveller • be
10
2026-07-12 • via Nuitee
N
Nieto Garcia • solo_traveller • es
8
Cons:

Desayuno muy escaso y poco variado

2026-07-09 • via Nuitee
B
Bianca • extended_group • be
9
Smaakvol ingericht appartement voorzien van alle comfort
Pros:

Super vriendelijk personeel en heel mooi ingerichte kamers

Cons:

Je hebt echt een auto nodig of je moet de taxi nemen, maar die kosten weinig dus eigenlijk geen probleem

2026-07-09 • via Nuitee
K
Katya • family_with_children • gb
10
Fabulous service, lovely attention to detail, stunning apartment with loads of space
Pros:

Stunning accommodation

2026-07-07 • via Nuitee
L
lydianne • solo_traveller • fr
8
Classe
Pros:

Très classe,
Des très grands espaces dans le logement
Une piscine agréable et une belle végétation autour
Un personnel très pro et aidant
Zone hotel sécurisée

Cons:

Le seul bémol est l emplacement
Le centre est à 10 15 min à pied, ce qui n est pas long, mais demande de passer le long d une grande zone de bidonvilles ce qui peut être perturbant ou donner un sentiment d insécurité

2026-07-07 • via Nuitee
C
Chalsea • couple • au
6
Gorgeous hotel great breakfast but a bit far from Centro or beach
Pros:

The room was beautiful and had a lot of space felt safe as it was in a gated community and a good healthy breakfast was given. Staff were also lovely

Cons:

Location was a bit far out had to rely on taxis which can be expensive to get anywhere and no onsite food so meant lots of taxis around.

2026-07-05 • via Nuitee
M
Mária • extended_group • hu
10
2026-07-05 • via Nuitee