Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Tour desk
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious rooms
Good location
Cons:
Noise issues
Limited breakfast options

Categories

Cleanliness
8.41
Several mentions of cleanliness issues, particularly with linens.
Service
9.38
Guests consistently praise the friendly and helpful staff.
Location
8.92
Described as quiet and good, but some mention it may require transport.
Room Quality
8.87
Rooms are spacious and comfortable, with some noise complaints.
Amenities
8.4
Amenities are available but some are noted as extra fees, affecting overall satisfaction.
Value for Money
8.86
Decent value, but some extras like breakfast were considered insufficient.
Food and Beverage
7.91
Breakfast was criticized for being too simple and lacking variety.
Overall Experience
8.88
Overall positive but mixed feelings due to noise and breakfast issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:15

Property Description

Luxurious Accommodation
Zereno Boutique Hotel in Tulum offers air-conditioned rooms with modern amenities like flat-screen TVs, private bathrooms, and even some with fully equipped kitchens.

Relaxation and Recreation
Guests can unwind by the outdoor swimming pool, stroll through the lush garden, or enjoy a refreshing drink at the hotel's bar.

Convenience at Your Fingertips
With concierge services, free WiFi, and a 24-hour front desk, Zereno Boutique Hotel ensures a hassle-free stay for all guests.

Experience the ultimate blend of comfort and convenience at Zereno Boutique Hotel. Book now for an unforgettable stay in Tulum.

Important information:

Please be aware guest must pay a 5 % of net price for environmental fee at front desk when at arrival, with credit or debit card, Visa,Master Card and American Express.In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:

Location

Guest Reviews

8.7
Based on 927 reviews
Cleanliness: 8.41
Service: 9.38
Location: 8.92
Room Quality: 8.87
Amenities: 8.4
Value for Money: 8.86
Food and Beverage: 7.91
Overall Experience: 8.88
T
Tommy • family_with_children • dk
10
Super.
Pros:

Fed lejlighed og rigtig godt personale

Cons:

Der var lidt langt til stranden men det gik.

2026-02-14 • via Nuitee
C
Carina • family_with_children • mx
9
Cons:

El desayuno era una burla.

2026-02-14 • via Nuitee
B
bart • family_with_children • nl
9
Mooi!
Pros:

De kamer is echt super mooi. Schoon, groot, fijn en rustig

Cons:

Ontbijt is heel karig. Limonade jus orange, broodje jam en koffie.

2026-02-13 • via Nuitee
L
Laura • family_with_children • es
9
2026-02-12 • via Nuitee
K
Kalina • couple • de
8
Großes Apartment in Tulum
Pros:

Viel Platz und großes Bad

Cons:

In der direkten Umgebung zu Fuß gab es leider keine Restaurants, Supermarkt oder Ähnliches.
Wir hatten nach extra Decken gefragt, weil es kalt war und die war leider nicht sauber.

2026-02-11 • via Nuitee
P
Pauline • couple • fr
8
Ravi d’avoir découvert cet hôtel !
Pros:

Nous avons adoré l’appartement, cuisine fonctionnelle, deux salles et deux wc - très appréciables.

Cons:

Bruyant, tres peu isolé et rend donc le sommeil difficile. Le petit déjeuner est léger.

2026-02-09 • via Nuitee
D
Duran • family_with_children • mx
10
Pros:

La amabilidad de las personas y el lugar está muy bonito y muy limpio todo

Cons:

Todo bien

2026-02-09 • via Nuitee
A
ANDRÉS FERNANDO ESPINOSA • family_with_children • mx
3
Experiencia incómoda
Pros:

Ambiente relajado

Cons:

Retiran muebles zona avisar.

2026-01-31 • via Nuitee
R
Rui • couple • pt
8
2026-01-31 • via Nuitee
T
Tereza • family_with_children • cz
8
Pros:

Ochota personálu

Cons:

Hotel je daleko od pláže a taxi je drahé, hotel by mohl zajišťovat shuttle.

2026-01-30 • via Nuitee
S
Strahinja • family_with_children • de
8
2026-01-30 • via Nuitee
B
Brandy • solo_traveller • us
10
Pros:

The front desk lady and manager were very help . Manager was leveling for the day and gave use a ride to a store .

Cons:

Nothing

2026-01-29 • via Nuitee
L
Lea • extended_group • at
8
2026-01-28 • via Nuitee
L
Luca • couple • de
3
Extrem laut ohne Schallisolation
Pros:

Personal war sehr freundlich und bemüht uns etwas früher Frühstück zu machen, da wir früher als 8 Uhr abreisten

Cons:

Die Unterkunft liegt direkt an einer durchgängig und viel befahrenen Straße. Die Fenster bieten null Isolation, sodass es vom Geräuschpegel ist, als würde man direkt auf der Straße schlafen, wobei an Schlaf kaum zu denken ist.

Wir sind nur eine Nacht geblieben, länger hätten wir es auch nicht ausgehalten.

Sie behalten ca 100 USD als Kaution ein, die sie erst nach 20 Tagen erstatten wollen. Worauf muss so lange gewartet werden?

2026-01-27 • via Nuitee
J
JUAN SEBASTIAN • family_with_children • co
10
2026-01-21 • via Nuitee
F
Francesco • family_with_children • it
6
Pros:

Personale accogliente, doccia stupenda, pulizia generale, struttura in sé.

Cons:

Colazione non buona, piscina non fruibile, cucina molto sguarnita, frigorifero rumorisssimo, insonorizzazione stanza pessima, luci stanze molto deboli, c'è sempre buio.

2026-01-20 • via Nuitee
I
Irene • extended_group • it
8
Pros:

Personale carino, disponibile, struttura pulita e bella spaziosa.

Cons:

Camera rumorosa, e il divano letto è comodo ma non ha la tenda oscurante.

2026-01-20 • via Nuitee
K
Kneipp • couple • us
8
Zereno Tulum is a beautiful, jungly hotel that can be hard to find, but felt very serene and safe. The staff was excepti
Pros:

Zereno Tulum is a beautiful place. The staff were extremely nice and went out of their way to make sure you were accommodated (would even remind you about what time to bring breakfast). Renting a bike was super cool and it being in a gated area- as a solo traveler- made me feel safer.

Cons:

My room was along the road so the constant cars, trucks, cats, and people were loud a lot of the time. There was also a huge fire burning across the street almost everyday, so I didn’t spend much time on the terrace. The room doors are very light so when people would come in and out, the doors would slam. I also wish there was somewhere to grab a snack or drink at the property.

2026-01-20 • via Nuitee
F
Florence • couple • fr
4
Pros:

L’accueil du personnel.

Cons:

Manque de calme. L’absence d’isolation phonique entre les chambres elles-mêmes et les bruits de la rue, le petit déjeuner identique chaque jour avec peu de quantité, pas de cuillère pour manger les céréales, 1 couteau pour 2…Le ménage fait à l’eau de javel qui a taché notre trousse de toilette (elle est fichue).

2026-01-19 • via Nuitee
C
Celine • extended_group • fr
8
Très bel appartement à recommander pour des personnes en voiture .
Pros:

L’appartement est très spacieux , la literie confortable . Le personnel très à l’écoute .

Cons:

La piscine était un peu trouble et il y a beaucoup beaucoup de moustiques

2026-01-19 • via Nuitee