Sandcastles On The Broadwater

Hotels
8.1 (778 reviews)
392 - 398 Marine Parade , Gold Coast , au

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
BBQ facilities
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Good communication
Cons:
Poor cleanliness
Room condition issues
Lack of adequate amenities

Categories

Cleanliness
5.68
There were multiple complaints about cleanliness, including dirtiness and mould.
Service
9.15
Positive feedback on staff communication, but some service issues were noted.
Location
9.69
Guests consistently praised the great location near attractions.
Room Quality
7.14
Rooms were noted to be in poor condition and not matching descriptions.
Amenities
8.17
Amenities received mixed reviews; some were liked but reported issues with cleanliness.
Value for Money
7.63
Some guests felt the price was not justified due to the condition of the facilities.
Food and Beverage
9.18
Not specifically mentioned but assumed standard quality for this hotel tier.
Overall Experience
8.15
Overall experiences were mixed, with some guests delighted while others disappointed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 23:19

Property Description

Luxurious Self-Contained Accommodation
Sandcastles on the Broadwater offers a luxurious stay just a short drive from Surfers Paradise. The spacious apartments feature full kitchen and laundry facilities, private balconies, and cable TV for a comfortable retreat.

Fantastic Guest Facilities
Guests can take advantage of the swimming pool, games room, fitness centre, and barbecue area for leisure and relaxation. The spa bath offers a perfect way to unwind, while the tour desk can help plan exciting outings to theme parks and cruises.

Convenient Location
Conveniently situated near major theme parks and shopping outlets, Sandcastles Gold Coast provides easy access to entertainment and retail therapy. Don't miss the chance to experience the best of the Gold Coast at Sandcastles on the Broadwater.

Important information:

Please note that this property is a 3-story complex and has no elevator access. Please note we do not accept American Express credit card. The property takes full payment for the booking in line with the cancellation policy. If its a Pay Now and Save / Non refundable booking full payment will be taken within 24 hours of your booking. Our Office hours are 8.00am – 4.00pm Monday-Friday, 8.00am – Noon Saturday and 8.00am – 11.00am Sunday and public Holidays. If your arrival time is outside of these hours, please contact us 24 hours prior so alternative arrangements can be made for your check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 6 per person per night when using an available cot.
    Children up to and including 1 year old stay for AUD 6 per person per night when using an existing bed.
    People 2 years old and over stay for AUD 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 778 reviews
Cleanliness: 5.68
Service: 9.15
Location: 9.69
Room Quality: 7.14
Amenities: 8.17
Value for Money: 7.63
Food and Beverage: 9.18
Overall Experience: 8.15
K
Katrina • extended_group • au
5
2026-03-21 • via Nuitee
P
Peta • solo_traveller • au
7
Had a pleasant stay at Sandcastles. We obviously stayed in an older room which could do with a makeover/refresh. All
Pros:

The bedding was comfortable and clean.

Cons:

Curtains have seen better days!

2026-03-21 • via Nuitee
N
Nicola • family_with_children • au
6
Did the job for what we needed. A bit tired & in need of renovation.
Pros:

Convenient location for what we needed. Beds were comfy & clean. Unit was spacious & 2 car parks were allocated. Staff were friendly.

Cons:

Ask for a unit at the back of the property if you want a good nights sleep thanks to the hoons on Marine Parade. The smell of smoking when walking up the stairs to access the unit wasn’t pleasant.

2026-03-20 • via Nuitee
V
Vicki • family_with_children • au
8
Great place to stay and will stay there again
Pros:

Loved the position of the apartment. Restaurants and pub close by. Close to Harbortown.

Cons:

Nothing

2026-03-16 • via Nuitee
L
Leanne • extended_group • au
9
Great staff great facilities
Pros:

Great location

Cons:

Nil

2026-03-15 • via Nuitee
S
Scott • extended_group • au
9
2026-03-14 • via Nuitee
J
Joanne • family_with_children • au
4
Very dated facilities, the pictures on booking were not accurate at all.
Pros:

The living space was ok.
Being close to the beach was lovely

Cons:

Nothing

2026-03-02 • via Nuitee
M
Mark • couple • gb
10
Pros:

Well equipped, good location, friendly staff, infact everything

2026-03-01 • via Nuitee
M
Margaret • couple • au
8
We enjoyed our stay
Pros:

Close to everything dipped eateries and lovely pool

Cons:

Bed was not as comfortable as expected

2026-02-25 • via Nuitee
X
Xingrui • couple • au
10
2026-02-25 • via Nuitee
G
Garry • family_with_children • au
7
Pros:

Great location. Facilities at the unit were more than adequate. Handy to public transport. Enjoyed.

2026-02-14 • via Nuitee
L
Lucy • family_with_children • au
8
Perfect location, great bbq area and pool, easy access to all goldcoast
Pros:

Great location
Rooms very spacious
Pool area and bbq area great
Parking available

Cons:

Our room was not cleaned adequately
Dust on walls
Rubbish under lounge
If you struggle with stairs you are best to ask for a ground floor room no lift available

2026-02-11 • via Nuitee
K
KIKI0000 • extended_group • au
6
Pros:

Swimming pool and spa.
The rooftop spa was lovely but did take around 45 minutes to fill.

Cons:

Staff seemed very unimpressed to be working. Dated apartment with dated furnishings. Very suspicious marks on the blanket in the main bedroom. TV's weren't smart, no working remote and no remote at all in the main bedroom. No chrome cast, just a DVD player, 🤦‍♀️

2026-02-08 • via Nuitee
S
stevenson • family_with_children • au
8
2026-01-31 • via Nuitee
K
Kate • family_with_children • au
8
Pros:

Pool area

Cons:

Apartment wasn’t very clean. Beds uncomfortable

2026-01-29 • via Nuitee
T
Trevor • couple • au
9
Fabulous, good size unit in a good location
Pros:

Great location, good size room and staff were friendly and helpful

Cons:

The unit was new to the letting pool, we had a few teething problems however the staff did everything possible to resolve.

2026-01-23 • via Nuitee
J
jeff • couple • au
10
We will definitely be returning
Pros:

Altogether we were delighted with the room and the staff

2026-01-22 • via Nuitee
C
Cathrine • family_with_children • au
9
They did everything they could to make our trip great this is a very good place to stay
Pros:

The location was fantastic, facilities are awesome has a great pool, bbq area, well equipped kitchen in your unit, big tv, aircond, washing machine, dishwasher, hairdryers. No complaints.

Cons:

The mixer taps in the ensuite were leaking in both the vanity and the shower. This lead to mold in the shower once we let the reception know they were most apologetic and were getting straight on to it

2026-01-20 • via Nuitee
G
Glenn • family_with_children • au
9
2026-01-19 • via Nuitee
A
Alanna • family_with_children • au
6
We had a nice break
Pros:

Location was good
Spa warm
Apartment was good size

Cons:

Apartment was dirty, mould in Bathrooms
Toilet was smelly
Tv didn't work when we got there
Pool was not heated, too cold to swim
Grounds need a lot of work to clean up

2026-01-19 • via Nuitee