Sandman Signature Vancouver Airport Hotel & Resort

Hotels
•
Sandman Hotel Group
7.7 (1737 reviews)
10251 Saint Edwards Drive , Richmond , ca

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Free
Children allowed
Pets allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Comfortable beds
Cons:
Cleanliness issues
Room updates needed

Categories

Cleanliness
5.45
Issues with cleanliness mentioned, including cobwebs and spider under the bed.
Service
8.45
Overall positive service, though some inconsistencies in reception noted.
Location
8.95
Great location, close to restaurants, shopping, and the airport.
Room Quality
6.95
Room quality mixed with complaints about age and cleanliness, but spacious and comfortable.
Amenities
7.95
Amenities like the pool and hot tub received positive remarks but some needed updates.
Value for Money
7.95
Offers good value with positive remarks on upgrades and dining vouchers.
Food and Beverage
7.95
General satisfaction with dining options but some issues reported.
Overall Experience
7.95
Majority positive experiences with some notable issues affecting overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:19

Property Description

Indulge in Luxury and Convenience

Luxurious Accommodations: Each room at Sandman Signature Vancouver Airport is equipped with a flat-screen TV, coffee machine, and a private balcony for your comfort and relaxation.

Delightful Dining Options: From a cozy coffee bar to a 24-hour Denny's restaurant and a fine dining experience at Chop restaurant, our on-site dining options cater to every craving.

Relaxation and Recreation: Unwind in our indoor pool, hot tub, or modern health club during your stay. With a 24-hour front desk and activities like golf and whale watching nearby, your comfort and entertainment are our priorities.

Book your stay now and experience the perfect blend of luxury and convenience at Sandman Signature Vancouver Airport.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

7.7
Based on 1737 reviews
Cleanliness: 5.45
Service: 8.45
Location: 8.95
Room Quality: 6.95
Amenities: 7.95
Value for Money: 7.95
Food and Beverage: 7.95
Overall Experience: 7.95
B
bradley • couple • ca
5
The hotel seemed grungy. I would not stay there again.
Pros:

The beds were extremely comfortable. Airport shuttle and hotel check-in were good. Dining at the lobby restaurant was good. Parking was convenient.

Cons:

The room, hallways, and elevator are tired and need updating. The carpets and upholstered furniture in the room seem dirty. It looks like the carpet edges and corners need vacuuming.

2026-02-09 • via Nuitee
E
Ellen • couple • ca
10
2026-02-08 • via Nuitee
C
Clayton • couple • ca
10
2026-01-31 • via Nuitee
P
Peng • couple • us
4
Worn out mattress
Pros:

Good price, easy to reach, nice staff. Room was renovated.

Cons:

The bed was very uncomfortable. The mattress had two large dents/body impressions on it. The center of the each impression dips in and offers no support. Simply said the mattress is very worn. When you sleep on it, your spine is misaligned and it is very painful. We did not have good sleep on this bed. 3 nights. I would advise against booking this hotel.

2026-01-21 • via Nuitee
C
Cuong • family_with_children • us
10
2026-01-19 • via Nuitee
T
Tamara • couple • us
6
2026-01-19 • via Nuitee
F
Faizul • solo_traveller • au
7
It is a good place but the room charge is not value for money
Pros:

There was no breakfast

2026-01-19 • via Nuitee
S
Steward • couple • ca
9
Pros:

Dinner are the chop house was excellent

2026-01-19 • via Nuitee
T
Tammy • family_with_children • us
10
Pros:

Location was perfect for our needs. I did not eat the breakfast. It was a very nice hotel : )

Cons:

The music was so loud in the restaurant that we couldn't stay. We took our food to the room

2026-01-19 • via Nuitee
B
Brian • couple • ca
1
Don’t use a third party that makes you pre pay for your room.
Pros:

Dinner in restaurant very good

Cons:

The room we had was in tower B on third floor directly over a utility room that housed among other things what sounded like the water system for the indoor pool and maybe more. The noise was unbelievable and couldn’t sleep all night . Because the room was booked through Booking.Com and was pre paid the hotel couldn’t/ wouldn’t compensate for the issue.

2026-01-19 • via Nuitee
A
Anne-Marie • couple • ca
10
Nice but pricey
Pros:

Staff was very friendly especially at the CHOP …JJ our waiter as well as manager went above and beyond when they heard our tale of woe getting to Vancouver. Desk staff very helpful when our lost luggage was delivered to the hotel at 1am. Shuttle very efficient.

Cons:

Didn’t realize that hotel was so close to flight path. Normally we would not have slept well accnt aircraft noise but we were exhausted from a very long day of getting to Vancouver after flt cancellation ex Toronto that we did sleep. Location not conducive to heading downtown by transit although in all fairness didn’t ask if close to skytrain. Got the impression that taxi/Uber would have been necessary to go anywhere.

2026-01-19 • via Nuitee
R
Roberto • family_with_children • ca
8
2026-01-19 • via Nuitee
K
Kimberly • family_with_children • ca
8
2026-01-19 • via Nuitee
L
Lucinda • solo_traveller • us
8
For my overnight stay with 24hr free shuttle, it met my needs.
Pros:

I had to depart at 3:00am so could not enjoy the breakfast. I liked that the Chop was available for dine in or room service.

Cons:

I didn’t like that there were no vending snacks available with the vending soda/water & that ice was not available on the 3rd floor where I stayed. Other hotels have more accessible outlets for charging phone, etc (such as at the bases of table lamps).

2026-01-19 • via Nuitee
O
Olga • family_with_children • de
8
Perfekt nach einem langen Flug
Pros:

Nähe zum Flughafen und Shuttlebus zum Hotel.

2026-01-19 • via Nuitee
R
Robert • solo_traveller • ca
4
Very disappointing. I'd heard this was a decent hotel, but room P267 was a huge disappointment!
Pros:

Check-in / front desk staff person was welcoming and nice on arrival. Only "acceptable" on check-out, but didn't seem to care and never asked my opinion about anything to do with my stay (probably knew I was in a terrible room!).

Cons:

Room P267 is terrible!!! Right below the GYM so very loud and annoying with weights slamming down until 9 or 9:30pm (even if it closed at 9 the staff kept making noise until 9:30). Fridge didn't work at all. I think the maids have a station across the hall as well, so that was a lot more noise. And there seems to be NO soundproofing in this room! I put a towel at the base of the door and a pillow over my head but it wasn't enough. I would NEVER stay in this room again!!!

2026-01-19 • via Nuitee
D
DEENA • extended_group • us
10
2026-01-19 • via Nuitee
A
Amanda • family_with_children • ca
4
Just OK, it doesn’t cost much more to have a better stay elsewhere.
Pros:

Location and staff.

Cons:

The building is falling apart, rooms are dingy- ripped carpet, sticky headboards-ewww, nails sticking out of baseboards near the bed make for awful late night trips to the bathroom, door was impossible to close quietly and patio glass/ exterior were incredibly dirty. Waterslide wasn’t open at all during our stay, disappointing.

2026-01-19 • via Nuitee
J
John • family_with_children • ca
7
Overall, it was a great experience. We had a nice time.
Pros:

Great room and staff were quite helpful. Furnitures were awesome and great to look at. No old stuff in the room, they all look neat and clean

Cons:

They didn’t make our beds the following morning when we went out. We left in the morning returned in the evening and we met room same way we left it. Left information at the door to replenish but it was not done. Also the cooling system is not too effective, it took time to come on and it goes out very quickly.

2026-01-19 • via Nuitee
C
Charleen • couple • ca
5
The lobby was nice and staff was great, the room felt dark and old.
Pros:

It was quiet

Cons:

Our room didn’t look like a room in photos. It was dark, felt old and was in need of updating.

2026-01-19 • via Nuitee