Sandman Hotel & Suites Calgary West

Hotels
•
Sandman Hotel Group
7.5 (993 reviews)
125 Bowridge Drive Northwest , Calgary , ca

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good value
Cons:
Night shift service issues
Room booking discrepancies
Amenities failures

Categories

Cleanliness
7
Cleanliness was mostly positive but noted issues with room cleanliness in some reviews.
Service
8
While the night shift desk clerk received negative feedback, overall service was described as friendly and helpful.
Location
7.5
The location was described as convenient, close to friends and Denny's.
Room Quality
7.5
Mixed reviews on room quality; some mentioned issues with booked rooms.
Amenities
7.5
Amenities were generally satisfactory but had some issues reported, such as with the toilet and coffee machine.
Value for Money
8
Good price mentioned for the accommodations, particularly for groups.
Food and Beverage
7
Denny's on-site was convenient but not all guests found it satisfactory.
Overall Experience
7.5
Overall experiences varied, but generally positive with a few notable service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 13:15

Property Description

Convenient Location
Situated across from Canada Olympic Park and along the Trans-Canada Highway, the Sandman Hotel and Suites Calgary West offers a prime location for both leisure and business travelers.

Dining Options
Indulge in a variety of dining choices with breakfast, lunch, and dinner available at the on-site Dennys 24-hour restaurant. For a more relaxed setting, Bar One Urban Lounge offers cocktails and snacks to unwind after a busy day.

Relaxation and Fitness
Take advantage of the indoor pool and hot tub for a rejuvenating experience, or stay active at the fitness centre available to all guests.

Experience comfort, convenience, and relaxation at Sandman Hotel and Suites Calgary West. Book now for an unforgettable stay.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.5
Based on 993 reviews
Cleanliness: 7
Service: 8
Location: 7.5
Room Quality: 7.5
Amenities: 7.5
Value for Money: 8
Food and Beverage: 7
Overall Experience: 7.5
C
Chad • family_with_children • ca
10
Pros:

Nice clean rooms

Cons:

All good.

2026-01-30 • via Nuitee
T
Talisha • solo_traveller • ca
10
2026-01-23 • via Nuitee
K
Kevin • couple • ca
7
It was a short stay, but all went well.
Pros:

The Staff were excellent.

Cons:

The room we stayed needs renovations, but we could see this is in progress.

2026-01-19 • via Nuitee
V
Volodymyr • couple • ca
10
2026-01-19 • via Nuitee
J
Jennifer • family_with_children • ca
3
2026-01-19 • via Nuitee
J
Jocelyn • extended_group • ca
8
It was ok
Pros:

Our room was clean

Cons:

When we stayed the lobby was being renovated, pool is closed wish they had put that or send an email that there are parts of the hotel being renovated, my friend and i were planning to swim

2026-01-19 • via Nuitee
K
Kenneth • extended_group • ca
10
2026-01-19 • via Nuitee
A
April Anne • family_with_children • ca
10
2026-01-19 • via Nuitee
B
Brian • solo_traveller • ca
8
Enjoyed stay, nice swim!
Pros:

Very clean, friendly staff and very nice room

Cons:

Noise at night

2026-01-19 • via Nuitee
A
Amir • family_with_children • ca
3
2026-01-19 • via Nuitee
A
Adam • couple • ca
1
Cons:

Place was so dirty.

2026-01-19 • via Nuitee
A
Alanna • family_with_children • ca
4
It was a bed to sleep in and we survived but definitely won’t be back.
Pros:

Easy parking, good for getting right on the highway and to your destination

Cons:

Dirty! Food or some sort of drink poured down the side of the walls. Bunk bed had multiple scratches and what looked like teeth marks. The overhead for the curtains had old (what looked like) fold chunks. My kids found numerous amounts of left over items under the beds- croc jibbits, spray caps, popcorn, weird metal pieces.
Spiders, pill bugs and multiple beetles every day in the bathroom and kitchenette area.
Plumbing was awful, first night the toilet ran all night. Despite letting front desk know, no one came to fix. I don’t know how in a hotel you run out of hot water but not even enough to run my kids bath.

2026-01-19 • via Nuitee
J
John • couple • ca
5
It was a fair stay.
Pros:

There was no breakfast offered

Cons:

The pool was closed

2026-01-19 • via Nuitee
E
Esther • family_with_children • ca
4
Cons:

Room smelled so bad. Bathroom towels of poor quality the lint was coming off on my face.

2026-01-19 • via Nuitee
T
Tarnjit • solo_traveller • ca
3
Cons:

Very dirty and different than pictures

2026-01-19 • via Nuitee
D
Daniel • family_with_children • ca
4
nice rooms, pool under construction
Pros:

Room bed location

Cons:

pool was closed. had to call booking.com to discuss our displeausure as the staff couldn't help me. The staff assured me that mentioning that the pool was closed would have occured at the booking. After spending lots of time on the phone with booking.com - the agent told me the staff would offer us something else in return. They offered a pool at a different hotel downtown. We rejected their offer and I guess that's the end of it.

2026-01-19 • via Nuitee
N
nawal • extended_group • ca
6
If the AC was on at night that would’ve been nicer because we were out of the room all day only slee
Pros:

The location was a bit hard because the entrance after the circle exit is very close and hard

Cons:

The room was hot because the AC was turning it’s self off every 10 minutes or less so it was very annoying

2026-01-19 • via Nuitee
S
Silver • couple • ca
8
2026-01-18 • via Nuitee
J
Julie • family_with_children • ca
6
Pros:

It had a Denny’s. Bed was good

Cons:

Furniture was dirty, the shower was not functioning. It took 15 minutes for hot water to get up to my room. There was a piece of plastic covering a hole in the shower wall. Shower handle looked like it was pieced together from different shower pieces. Not enough accessible plugs.

2026-01-15 • via Nuitee
T
Tamer • couple • ca
9
2026-01-03 • via Nuitee