Best Western Abbots Barton Hotel

Hotels
Best Western
8.4 (2039 reviews)
36 New Dover Rd , Canterbury , gb

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good location
Cons:
Noisy rooms
Breakfast issues
Cleanliness concerns

Categories

Cleanliness
7.68
Multiple reviews mentioned cleanliness but also highlighted issues with bathrooms and dirtiness.
Service
9.15
Consistently mentioned as friendly, helpful and attentive.
Location
9.19
Frequent positive comments about the location being close to town and accessible.
Room Quality
8.14
Rooms were described as comfortable, but there were mentions of noise and needed updates.
Amenities
8.17
Amenities were generally good, with some complaints about the breakfast service.
Value for Money
8.63
Perceived good value for the price, but with room for improvement.
Food and Beverage
7.68
Breakfast received mixed reviews, with some positive aspects but also complaints about service.
Overall Experience
8.55
Positive overall sentiment with a plan to return despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:45

Property Description

Elegant Rooms and Scenic Gardens
Nestled in 2 acres of landscaped gardens, Abbots Barton Hotel offers elegant rooms with free Wi-Fi, just a stone's throw away from Canterbury Cathedral.

Convenient Location and Modern Amenities
Situated outside Canterbury center, the hotel is a short walk from St Lawrence Cricket Ground and a quick drive to Dover Ferry Terminal. Each bright room is uniquely decorated and equipped with a flat-screen TV and modern bathroom.

Delicious Dining Options
Although our restaurant and bar are currently under refurbishment, indulge in our light room service menu featuring handcrafted artisan pizzas. A delightful treat to complement your stay.

Book your stay at Abbots Barton Hotel for a charming retreat amidst lush gardens and top-notch hospitality.

Important information:

Please note that the bedrooms at this property are not wheelchair accessible.

Please note that parking spaces can be limited at certain times. For information and maps for other local car parks, please visit reception or contact the property in advance using the details on the Booking Confirmation.

Please note that the elevator will be unavailable.

Please note that the pre-authorization charge will be returned to the guest following check-out. It may take some time for it to appear in the guest's account.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.4
Based on 2039 reviews
Cleanliness: 7.68
Service: 9.15
Location: 9.19
Room Quality: 8.14
Amenities: 8.17
Value for Money: 8.63
Food and Beverage: 7.68
Overall Experience: 8.55
H
Helen solo_traveller gb
7
Did the job, perfect for a one night stay.
Pros:

It was easy to get too and had private off road parking with good WiFi. Also dog friendly, although they do charge for assistance dogs! Nice and quiet, did not see any other guests or staff entire stay.

Cons:

The brand new refurbished bedroom had a heavily stained carpet, there was no food served after 21.00 and the breakfast was like a starter ‘tiny’ portion and luke warm.

2026-03-21 via Nuitee
I
ian family_with_children gb
8
Pros:

Location parking

Cons:

Removal of work colleagues belongings before he checked out at 9.15 am

2026-03-21 via Nuitee
T
Tomas solo_traveller bg
10
2026-03-21 via Nuitee
R
Rob couple gb
7
A good location for a look around in Canterbury before heading for France.
Pros:

Parking, easy walk to the centre, helpful staff.

Cons:

Had to negotiate steps along hallway to room, reception and bar areas had dark decor, plastic bag left under bed from previous stay.

2026-03-21 via Nuitee
M
Mick couple gb
7
Good overnight stay for the theatre
Pros:

Refurbished room, car park and location

Cons:

Breakfast was average.

2026-03-19 via Nuitee
J
Jon couple gb
10
Pros:

Excellent

2026-03-19 via Nuitee
J
Joy family_with_children gb
10
York visit
Pros:

Convenient to the centre of York and dog friendly

2026-03-18 via Nuitee
H
Hope couple gb
10
Highly recommend staying here.
Pros:

The location was excellent for walking to the town and Cathedral. The man on reception Will was lovely. Totally friendly and welcoming and nothing was too much trouble. Evening meal was lovely and breakfast was a huge choice of everything you could want. Beautiful suite with huge bathroom and massive bath, walk in shower, his and hers basins, everything you could want, even bathrobes.

Cons:

Wish we had booked for longer

2026-03-17 via Nuitee
S
Simon couple gb
8
2026-03-16 via Nuitee
A
Angeliene family_with_children nl
7
2026-03-16 via Nuitee
P
Peter family_with_children gb
9
2026-03-16 via Nuitee
E
Elliott family_with_children gb
8
Pros:

For a dog friendly hotel it really is, my wife and I feel our dog was treated as any other guest..

Cons:

Could do with a bitter on tap, lager is fine but not my preferred drink.

2026-03-16 via Nuitee
J
JandDsmiff Couples Devon, England
10
Excellent Stay! Ignore Any Negative Reviews
Pros:

Booked Abbots Barton for a one night stay on way up from Devon to see family. We could not fault anything about the hotel. As soon as you walked in, there was a very calming ambience. On arrival we had been upgraded to one of their new rooms (as we were informed when booking, that the hotel was being re-furbished) and it was probably one of the best designed rooms we have stayed in (and we travel a lot!). Comfortable bed and luxurious linen. The room was decorated to a high standard and had everything you would wish for. Even had speakers in the shower/bathroom, so when listening to the radio, did not miss any news. Staff were professional, friendly and could not do enough for you.
Food in the bar area was exceptional and prices reasonable.
Yes, there are parts of the hotel that some may class as "dated", including the lift that was carpeted - just added to the charm of the place.
Easy walk to the main centre of Canterbury and we will most definitely be booking this hotel again so that we can explore more of the area.

2026-03-15 via Tripadvisor
M
Monks family_with_children gb
7
2026-03-15 via Nuitee
L
Lorna couple gb
7
Ok, but could have some simple improvements. Polite staff costs nothing
Pros:

Clean and well located

Cons:

We arrived and got given a very old fashioned basic room. We asked to move and the staff said that was ok which good. The breakfast was under stocked, coffee machine broken and staff very miserable.

2026-03-15 via Nuitee
E
Elisa family_with_children br
10
Perfeita
Pros:

Hotel incrível, localização excelente, extremamamente confortável, café da manhã maravilhoso!

Cons:

.

2026-03-14 via Nuitee
A
Andrea couple cz
9
Pros:

možnost ubytování se psem
parkování přímo v areálu
kousek do centra

2026-03-14 via Nuitee
A
Andrei couple gb
10
2026-03-13 via Nuitee
P
Pease solo_traveller gb
3
Poor value for money, frontage does reflect picture on website
Pros:

Room was okay, clean and warm. Staff pleasant. Helpful with arranging taxi.

Cons:

Out dated decor in room. Rusty shower rail. Broken shower tubing. Cracked bathroom floor tiles. No drinking glass, complementary tea and coffee basic.
Food very poor. Pizza dreadful. Overpriced.

2026-03-12 via Nuitee
L
Louis couple ie
9
Nice hotel to stay in for a city break
Pros:

Good location for short walk into Canterbury

Cons:

Nothing

2026-03-12 via Nuitee