Best Western Abbots Barton Hotel

Hotels
Best Western
8.4 (1992 reviews)
36 New Dover Rd , Canterbury , gb

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good location
Cons:
Noisy rooms
Breakfast issues
Cleanliness concerns

Categories

Cleanliness
7.68
Multiple reviews mentioned cleanliness but also highlighted issues with bathrooms and dirtiness.
Service
9.15
Consistently mentioned as friendly, helpful and attentive.
Location
9.19
Frequent positive comments about the location being close to town and accessible.
Room Quality
8.14
Rooms were described as comfortable, but there were mentions of noise and needed updates.
Amenities
8.17
Amenities were generally good, with some complaints about the breakfast service.
Value for Money
8.63
Perceived good value for the price, but with room for improvement.
Food and Beverage
7.68
Breakfast received mixed reviews, with some positive aspects but also complaints about service.
Overall Experience
8.55
Positive overall sentiment with a plan to return despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:45

Property Description

Elegant Rooms and Scenic Gardens
Nestled in 2 acres of landscaped gardens, Abbots Barton Hotel offers elegant rooms with free Wi-Fi, just a stone's throw away from Canterbury Cathedral.

Convenient Location and Modern Amenities
Situated outside Canterbury center, the hotel is a short walk from St Lawrence Cricket Ground and a quick drive to Dover Ferry Terminal. Each bright room is uniquely decorated and equipped with a flat-screen TV and modern bathroom.

Delicious Dining Options
Although our restaurant and bar are currently under refurbishment, indulge in our light room service menu featuring handcrafted artisan pizzas. A delightful treat to complement your stay.

Book your stay at Abbots Barton Hotel for a charming retreat amidst lush gardens and top-notch hospitality.

Important information:

Please note that the bedrooms at this property are not wheelchair accessible.

Please note that parking spaces can be limited at certain times. For information and maps for other local car parks, please visit reception or contact the property in advance using the details on the Booking Confirmation.

Please note that the elevator will be unavailable.

Please note that the pre-authorization charge will be returned to the guest following check-out. It may take some time for it to appear in the guest's account.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.4
Based on 1992 reviews
Cleanliness: 7.68
Service: 9.15
Location: 9.19
Room Quality: 8.14
Amenities: 8.17
Value for Money: 8.63
Food and Beverage: 7.68
Overall Experience: 8.55
J
Jane family_with_children gb
8
Pros:

It is lovely, what a transformation, alot of work gone into refurbishment. Rooms are lovely, bar area down stairs very comfortable. Maybe a few sofas would be nice. Xx

Cons:

I couldn't get the heating to go up any higher and it is a bit cooler than I would like .

2026-02-14 via Nuitee
A
Ann couple gb
9
2026-02-13 via Nuitee
O
Oliver couple gb
10
Pleasant
Pros:

Clean and fresh

Cons:

N/A

2026-02-12 via Nuitee
Z
Zsolt family_with_children gb
10
2026-02-10 via Nuitee
M
Malcolm couple gb
6
Almost a perfect stay.
Pros:

Good location, helpful staff, lovely bedroom

Cons:

Parking was a problem when we arrived.

2026-02-10 via Nuitee
K
Keith family_with_children gb
8
For the price and clean room we would stay again. Pity about breakfast.
Pros:

The location was central enough so we could walk into the town. There was just about enough parking. The room and bathroom were clean. Staff were very friendly.

Cons:

The breakfast was a let down as they weren't ready at 6:30 when we had booked it. I had a full english and my daughter had porridge. The eggs were under done and the egg whites were clear. I didn't send it back as we were in a hurry and we were already running late due to the wait. I also don't like sending food back. My daughter said the porridge was good. Everything else was good. The waitering staff were apologetic for the late running.

2026-02-10 via Nuitee
S
Stephen Takudzwa couple gb
8
2026-02-09 via Nuitee
L
Leonora family_with_children gb
9
Very comfortable and pleasant stay even with refurbishments going on!
Pros:

Lovely building that felt like a countryside due to all the trees, but only 10/15mins walk from centre of town. And plenty of parking.

2026-02-08 via Nuitee
A
A3081ENjeremyl Business
10
Conference Day
Pros:

We had a conference at the hotel with lunch and dinner for 20 people and presentations during the day. Aiden and the staff were very attentive and everything was very professionally run. The lunch and dinner were delicious and the booking and menu selection beforehand was very clear and there was lots of choice. We will be using the hotel again for future events.

2026-02-03 via Tripadvisor
D
davinam213 Couples
10
Lovely!
Pros:

My partner & I really enjoyed our stay here. The location was fab, easy walk into the main city with lots to see and do. The hotel reception and bar has been recently upgraded and we enjoyed the 24/7 hour bar service, playing board games with drinks, and food available here too.
Our hotel room was clean and comfortable and affordable!
Staff were friendly, there was a lovely lady (didn’t catch her name) who was working until 11 each night who ensured our needs were catered for, we also met Nick who was working overnight, he was lovely & gave us some history on the hotel & its grounds, as well as interesting facts about the area, which was very helpful for us as tourists.
Parking was free by putting our cars registration plate into an iPad on arrival, lots of parking & and overflow spaces just incase.
We would really recommend this to couples/ families/ singles of any age!
Looking forward to visiting again soon.

2026-02-03 via Tripadvisor
K
Kay extended_group gb
8
Excellent value close to city centre
Pros:

Great location, close to city centre. Clean and spacious room with powerful, warm shower. Comfortable stay with polite and helpful staff. Nice selection at breakfast. Overall, excellent value for money. Would stay again.

Cons:

Parking was a little tight (but free so can’t complain!), decor of rooms a bit dated and the corridors are a little shabby in places but this did not affect our stay.

2026-01-31 via Nuitee
D
David couple gb
8
Great location and lovely hotel
Pros:

Breakfast was great, the room was lovely and big.
Location was great a short walk from the high street.

Cons:

The heating didn’t work for our two nights we stayed. They did supply a plug in heater, but that was it. Was a bit disappointed that we were not offered anything else. As it was -5 when we stayed there.

2026-01-31 via Nuitee
J
Jasmin family_with_children gb
10
Pros:

We loved our room - we had a lovely big bath and a seperate room with a sofa, another tv and tea/coffee facilities

Cons:

The miss match of decor but i belive there in the mist of decorating / referbishment

2026-01-31 via Nuitee
J
Jacqueline family_with_children gb
10
2026-01-29 via Nuitee
C
Caroline couple gb
8
2026-01-28 via Nuitee
D
Daniel couple gb
7
Pros:

.

Cons:

.

2026-01-28 via Nuitee
E
erin family_with_children gb
2
extremely disappointing
Pros:

Sadly nothing, apart from the way the supervisor handled my complaint.

Cons:

the room was so old, mould growing on the ceiling, the bath panel half hanging off, lose tiles that my 2 year old was playing with, rusty bath rail, damaged bath, no sheet provided for the cot (thank god I brought my own bedding).

2026-01-27 via Nuitee
M
Mandy couple gb
9
First class overnight stay would book again staff especially helpful
Pros:

Easy parking lovely clean hotel room excellent size and comfy room

2026-01-27 via Nuitee
S
Solenn family_with_children fr
7
Cons:

Manque de choix au niveau du restaurant et prix assez chers

2026-01-27 via Nuitee
L
Linda family_with_children gb
9
Pros:

The location was perfect and the room beautiful.

Cons:

I didn't like the fact that there wasn't a dressing table with a mirror I could use to get ready.
There was a long wall mirror that I had to stand at to dry my hair then a chair at a table with a large TV above.
Perhaps a small console table and stool would solve the issue.

2026-01-27 via Nuitee