Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean and modern rooms
Cons:
Limited breakfast options
Small room size
Pillow comfort issues

Categories

Cleanliness
8.35
Generally clean but some issues noted with room amenities like space for belongings.
Service
9.35
Very friendly and helpful staff received consistent praise.
Location
9.35
Excellent location, near restaurants and attractions.
Room Quality
7.85
Room was small with some comfort issues regarding pillows and storage.
Amenities
8.35
Nice pool area and modern facilities but some amenities like coffee pods were charged.
Value for Money
8.85
Good value for the price considering location and service.
Food and Beverage
7.85
Breakfast was good but options for eggs were limited.
Overall Experience
8.85
Overall positive experience with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 15:44

Property Description

Central Location in Playa del Carmen
Located in the heart of Playa del Carmen, IT Boutique Hotel & Restaurant offers modern rooms with free WiFi and room service. The property features an outdoor pool, terrace, and a restaurant for guests to enjoy.

Comfortable Accommodation
Each air-conditioned room is equipped with a flat-screen TV and bathrobes, ensuring a comfortable stay for all guests. Some rooms even boast a private balcony with stunning city views.

Convenient Amenities
Start your day with a delicious continental breakfast at the hotel. With English and Spanish spoken at the reception, guests can feel at ease communicating. Additionally, the hotel provides free private parking and a paid airport shuttle service for convenience.

Book now to experience the perfect blend of comfort and convenience at IT Boutique Hotel & Restaurant in Playa del Carmen.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for US$25 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 250 reviews
Cleanliness: 8.35
Service: 9.35
Location: 9.35
Room Quality: 7.85
Amenities: 8.35
Value for Money: 8.85
Food and Beverage: 7.85
Overall Experience: 8.85
D
Dylan • couple • fr
8
Pros:

Hôtel relativement calme malgré son côté centralisé
Literie très confortable

Cons:

Petit déjeuner très limité et en petite quantité

2026-02-14 • via Nuitee
L
laurent • couple • fr
8
2026-02-10 • via Nuitee
L
laurent • couple • fr
9
Pros:

Accueil et convivialité des réceptionnistes, emplacement, parking

Cons:

Formule du breafast

2026-02-10 • via Nuitee
C
Christian • extended_group • fr
7
2026-02-08 • via Nuitee
K
Keisuke • extended_group • mx
7
2026-01-28 • via Nuitee
M
martha • solo_traveller • mx
10
Me encantó todo.
Pros:

Muy buena ubicación, cerca de buenos restaurantes, de la 5a, y de la playa. Con estacionamiento techado. Silencioso, camas cómodas y limpio. Tiene un restaurante en plata baja perfecto para el cafecito mañanero, un bar en el lobby y otro el rooftop junto a las albercas con vista al mar.

2026-01-26 • via Nuitee
R
Reda • couple • ma
8
2026-01-20 • via Nuitee
I
Irina • couple • dk
8
2026-01-17 • via Nuitee
U
Uri • couple • il
6
לא שווה את המחיר בכלל
Pros:

כלום

Cons:

מיקום בסוף השדרה החמישית .
ארוחת בוקר כלולה במחיר אבל היא מאוד מאוד מוגבלת ודלה .
לא באמת שווה ארוחת בוקר . מגבילים אתכם בכמות האוכל וסגנון האוכל .

2026-01-16 • via Nuitee
M
Maria • couple • us
6
Wrong room for us
Pros:

free parking

Cons:

We were in the first floor and our room had a huge light source in our balcony. We couldn’t sleep.

2026-01-15 • via Nuitee
I
irani • couple • br
10
Otimo custo benefício
Pros:

Da varanda , do atendimento e cafe da manha

Cons:

De ter que pagar por um pouquinho mais de frutas no no manhã

2026-01-10 • via Nuitee
A
Arif • couple • ca
8
Pros:

Basic as they come. The place was clean, comfortable, and the staff friendly. They offered beach towels, and friendly advice.

The hotel is close to 5th Ave but far away enough that you're not disturbed by the loud music.

The beach is a 10 minute walk which was really convenient.

Cons:

The room didn't come with a locker or a safe. Our neighboring guests were loud at 4 am which isn't the hotel's fault but since we were on the 1st floor I would expect the receptionist to be able to hear the noise and have them quiet down.

2026-01-09 • via Nuitee
J
Jonathan • solo_traveller • us
9
2026-01-07 • via Nuitee
J
Javier • family_with_children • es
10
Estupendo
Pros:

Las instalaciones y el personal estupendo. Las habitaciones amplias y con camas grandes. La piscina en el piso de arriba tiene muy buenas vistas. El personal fue muy atento y estuvo siempre a nuestra disposición.

Cons:

El baño de una de nuestras habitaciones tenia un olor fuerte a cloaca (Reservamos 3 habitaciones y solo ocurría en 1)

2026-01-07 • via Nuitee
E
Eva • family_with_children • es
6
Un hotel que está bien (sin más) en una excelente ubicación.
Pros:

La ubicación

Cons:

Es caro para lo que es, las camas son buenas pero para mi no es un hotel de 5 estrellas. Las instalaciones son normales, una ducha de alacachofa normal, nuestra cisterna no tragaba bien, no tiene vistas, la piscina es pequeña y tampoco tiene un gran hall. El desayuno está bien pero es a la carta con muchas cosas extra.

2026-01-02 • via Nuitee
F
Francesco • couple • it
4
Buona la posizione ma non ci tornerei
Pros:

La posizione centrale e lo Staff

Cons:

Molto umido, puzza di zolfo, camere buie senza finestre apribili completamente, struttura ASSOLUTAMENTE non all’altezza di un 5 stelle!!!!! Anche la colazione veramente scarsa……

2026-01-02 • via Nuitee
I
Irina • solo_traveller • ru
7
2025-12-31 • via Nuitee
S
Sagive • extended_group • il
8
2025-12-26 • via Nuitee
C
chen • couple • us
5
Was fine
Pros:

Works are friendly

Cons:

Low quality interior

2025-12-24 • via Nuitee
F
Fizazi • couple • fr
10
Pros:

L'emplacement à 2min a pied de la quinta avenida, le personnel notamment Jahir qui est toujours disponible, souriant, donne des conseils.

Cons:

Il y avait de l'humidité dans la chambre

2025-12-15 • via Nuitee