Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean and modern rooms
Cons:
Limited breakfast options
Small room size
Pillow comfort issues

Categories

Cleanliness
8.35
Generally clean but some issues noted with room amenities like space for belongings.
Service
9.35
Very friendly and helpful staff received consistent praise.
Location
9.35
Excellent location, near restaurants and attractions.
Room Quality
7.85
Room was small with some comfort issues regarding pillows and storage.
Amenities
8.35
Nice pool area and modern facilities but some amenities like coffee pods were charged.
Value for Money
8.85
Good value for the price considering location and service.
Food and Beverage
7.85
Breakfast was good but options for eggs were limited.
Overall Experience
8.85
Overall positive experience with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 15:44

Property Description

Central Location in Playa del Carmen
Located in the heart of Playa del Carmen, IT Boutique Hotel & Restaurant offers modern rooms with free WiFi and room service. The property features an outdoor pool, terrace, and a restaurant for guests to enjoy.

Comfortable Accommodation
Each air-conditioned room is equipped with a flat-screen TV and bathrobes, ensuring a comfortable stay for all guests. Some rooms even boast a private balcony with stunning city views.

Convenient Amenities
Start your day with a delicious continental breakfast at the hotel. With English and Spanish spoken at the reception, guests can feel at ease communicating. Additionally, the hotel provides free private parking and a paid airport shuttle service for convenience.

Book now to experience the perfect blend of comfort and convenience at IT Boutique Hotel & Restaurant in Playa del Carmen.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for US$25 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 250 reviews
Cleanliness: 8.35
Service: 9.35
Location: 9.35
Room Quality: 7.85
Amenities: 8.35
Value for Money: 8.85
Food and Beverage: 7.85
Overall Experience: 8.85
D
Daniela • couple • br
7
2026-03-21 • via Nuitee
R
Roel j • couple • nl
10
Pros:

Super locatie, net achter de drukte en bij het strand. Lief personeel en heerlijk ontbijt!

2026-03-18 • via Nuitee
M
Miguel • couple • es
5
Caro para lo que ofrece
Pros:

Lo mejor del hotel es el personal que tiene, las personas de recepción son encantadoras y siempre están dispuestas a ayudar, en particular un señor con gafas.
La piscina del hotel está bastante bien, las habitaciones cuentan con televisión.

El desayuno está bien, incluye café o té, fruta o zumo y un plato principal, a elegir entre tres opciones, el personal del restaurante es muy agradable.

Cons:

Considero que el hotel tiene un precio un poco elevado para lo que ofrece. El es antiguo, los grifos están oxidados, el baño huele muy mal, hay moho en el techo, las toallas son viejas y algunas están sucias.

Otro punto negativo son los horarios del desayuno, empieza a las 08:00, considero que un poco tarde, ya que en esa zona se suele madrugar para hacer excursiones etc. si necesitas desayunar antes te ofrecen la posibilidad de prepáratelo la noche anterior, consiste en un plátano y un sándwich con una loncha de pavo, un poco de mayonesa y aguacate pasado, creo que es algo que se podría mejorar o dar la opción de desayunar antes. Es de agradecer que te den esa opción pero un sandwich con una loncha de pavo no me parece un desayuno.

2026-03-09 • via Nuitee
L
Lucie • couple • cz
6
Pros:

Balkon/terasa, servírovaná snídaně možnost že 3 jídel, přednost hotelu je ze byla u 5th avenue, pouze o jednu ulici, hotel je kousek na pláž

Cons:

Pokoj číslo 306 byl hned u výtahu a zapáchal plísní či vlhkostí, silny oder z odpadu v koupelně, dveře do koupelny nešly zavírat, restaurace kde se podávají snídaně je i pro kolemjdoucí, tak že občas není místo a musíte čekat, obsluha je pomalejší, v baru na střeše nás nikdo neobslouzil, přesto že bar byl otevřený, bazény pouze pro rychlé osvěžení, matrace je jak vodní postel - při každém otočení se druhý vzbudi

2026-03-05 • via Nuitee
P
Phuong Ly • couple • fr
8
Hôtel pratique pour un court séjour
Pros:

Emplacement central, le personnel très accueillant, la taille de la chambre.

Cons:

L’insonorisation de l’hôtel. On entend beaucoup ce qui se passe à l’extérieur.

2026-03-05 • via Nuitee
B
Boglarka • solo_traveller • us
9
Nice acoomodation, I recommend it.
Pros:

A The hotel is well maintained, the design is nice, I liked the room, but my favorite was the rooftop. I did not make a reservation incuded breakfast, but finally had breakfast int eh hotel's restaurant and the food was great.

2026-02-26 • via Nuitee
M
Mario • solo_traveller • ch
7
2026-02-24 • via Nuitee
M
Mathieu • extended_group • fr
9
excellent rapport qualité prix avec les petits déjeuners inclus à la carte
Pros:

la qualité du petit déjeuner inclus et la belle renommée du restaurant
plusieurs piscines sur la terrasse en rooftop

Cons:

quartier peu animé et pas la meilleure partie de la 5eme avenue

2026-02-24 • via Nuitee
C
claire • family_with_children • fr
4
Cons:

Les toilettes sont restées sont bouchées toute la nuit alors que nous avions prévenu
Petit déjeuner très moyen et pas de café dans la chambre remis chaque jours

2026-02-24 • via Nuitee
P
Peter • solo_traveller • de
6
Durchgängig Mittelmaß
Pros:

Lage, Garage vorhanden. Frühstück gut, man muss aber Zeit mitbringen.

Cons:

Kleines Zimmer, kein Safe, kein Fön. Auf Anfrage wurde man vertröstet. Personal lustlos.

2026-02-22 • via Nuitee
D
Dylan • couple • fr
8
Pros:

Hôtel relativement calme malgré son côté centralisé
Literie très confortable

Cons:

Petit déjeuner très limité et en petite quantité

2026-02-14 • via Nuitee
L
laurent • couple • fr
8
2026-02-10 • via Nuitee
L
laurent • couple • fr
9
Pros:

Accueil et convivialité des réceptionnistes, emplacement, parking

Cons:

Formule du breafast

2026-02-10 • via Nuitee
C
Christian • extended_group • fr
7
2026-02-08 • via Nuitee
K
Keisuke • extended_group • mx
7
2026-01-28 • via Nuitee
M
martha • solo_traveller • mx
10
Me encantó todo.
Pros:

Muy buena ubicación, cerca de buenos restaurantes, de la 5a, y de la playa. Con estacionamiento techado. Silencioso, camas cómodas y limpio. Tiene un restaurante en plata baja perfecto para el cafecito mañanero, un bar en el lobby y otro el rooftop junto a las albercas con vista al mar.

2026-01-26 • via Nuitee
R
Reda • couple • ma
8
2026-01-20 • via Nuitee
I
Irina • couple • dk
8
2026-01-17 • via Nuitee
U
Uri • couple • il
6
לא שווה את המחיר בכלל
Pros:

כלום

Cons:

מיקום בסוף השדרה החמישית .
ארוחת בוקר כלולה במחיר אבל היא מאוד מאוד מוגבלת ודלה .
לא באמת שווה ארוחת בוקר . מגבילים אתכם בכמות האוכל וסגנון האוכל .

2026-01-16 • via Nuitee
M
Maria • couple • us
6
Wrong room for us
Pros:

free parking

Cons:

We were in the first floor and our room had a huge light source in our balcony. We couldn’t sleep.

2026-01-15 • via Nuitee