Sandman Signature Newcastle Hotel

Hotels
Sandman Hotel Group
8 (7918 reviews)
Gallowgate , Newcastle upon Tyne , gb

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Location
Friendly Staff
Cons:
Cleanliness Issues
Dated Rooms

Categories

Cleanliness
7.14
Some reviews mention unclean rooms and maintenance issues.
Service
9.11
Guests highlighted friendly and helpful staff.
Location
9.15
Multiple reviews emphasize excellent location.
Room Quality
7.1
Several reviews noted dated and small rooms with issues.
Amenities
8.13
Adequate amenities were provided, but some were faulty.
Value for Money
7.59
Guests felt it was expensive for the quality received.
Food and Beverage
7.64
Breakfasts were reported as lacking and under-staffed.
Overall Experience
8.11
Overall, guests expressed satisfaction despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 17:23

Property Description

Luxurious Accommodation
The Sandman Signature Newcastle Hotel offers modern rooms with free Wi-Fi, large windows, and a flat-screen TV. Enjoy the convenience of a microwave, refrigerator, and tea/coffee facilities in each room, with apartment-style kitchen facilities available in all suites.

Dining Experience
Indulge in a traditional evening grill menu and light lunches at the onsite Shark Club Gastro bar. With a sports bar and 24-hour room service, guests can savor a range of snacks and beverages at their convenience.

Prime Location
Located next to St James’ Park and a short walk from Eldon Square Shopping Centre, this hotel is in the heart of Newcastle city centre. With parking nearby and Newcastle Rail Station just a 10-minute walk away, the Sandman Signature Hotel offers both convenience and luxury.

Book now to experience the perfect blend of comfort and style at Sandman Signature Newcastle Hotel.

Important information:

Guests can park at nearby QPark on Stowell Street (Postcode NE1 4YB), Reception will validate your ticket before you leave and this will be charged at £17 per 24 hours.

Please note that the credit card used for making the booking must be presented upon arrival for all advanced purchase bookings.

Please note that extra bed/cots are available upon request only and must be confirmed by the property prior to arrival. Please use the Special Request Box when booking to arrange this.

Please be aware that for reservations of seven days or more, the hotel will pre-authorize your card on file for a £0.01 GBP verification. Although this transaction will be visible on your statement, it is a pre-authorization and will be removed within seven days. Non-verified reservations will not be accepted.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs GBP 17 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 13 years old stay for free when using an existing bed.
    Children up to and including 13 years old stay for free when using an available extra bed.
    People 14 years old and over stay for £25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 7918 reviews
Cleanliness: 7.14
Service: 9.11
Location: 9.15
Room Quality: 7.1
Amenities: 8.13
Value for Money: 7.59
Food and Beverage: 7.64
Overall Experience: 8.11
I
Ian couple gb
5
Rooms need some TLC!
Pros:

Great location and hotel bar was also great.

Cons:

Room was filthy. Carpet not hovered. Sink was full of dirty water and plug was jammed. Window was broken and the room was on the 10th floor, so dangerous. Seemed like it hadn’t seen a duster for years. Very disappointing!

2026-03-21 via Nuitee
T
Terry family_with_children gb
10
2026-03-21 via Nuitee
A
Angie family_with_children gb
10
2026-03-21 via Nuitee
L
Louise couple gb
10
2026-03-20 via Nuitee
K
Kieran couple gb
10
Brilliant stay as always!
Pros:

Fantastic stay, been a few times to the sandman and every time Is spot on. Room was immaculate, staff were fantastic, breakfast was gorgeous. Not a single fault to pick

2026-03-20 via Nuitee
A
Armin family_with_children be
8
2026-03-20 via Nuitee
A
Alison couple gb
10
Great!
Pros:

Great location, comfortable bed, good shower and very clean.

Cons:

Nothing.

2026-03-19 via Nuitee
N
Nicola family_with_children gb
8
Comfortable
Pros:

Great location, great bar downstairs and great access to hot drinks
The staff were brilliant, especially Connor who went above and beyond

Cons:

Weirdly no main light in the bedroom and the Perspex doors?! Why?!

2026-03-19 via Nuitee
N
Nathan family_with_children gb
7
Sandman
Pros:

Great location, perfect for if you're wanting to watch the football.

Cons:

Extremely noisy, especially when facing the stadium. Unsure what the other side is like. It wasn't a home match day but all we could hear was blaring noise, I'm guessing from the stack. Shark club is ok, cocktails are really nice, food is average. Staff were slow to serve in my opinion.

2026-03-19 via Nuitee
Y
Yvonne family_with_children gb
8
2026-03-18 via Nuitee
J
Jenna couple gb
10
Lovely stay
Pros:

Handy location

Cons:

Nothing

2026-03-18 via Nuitee
J
Jill couple gb
6
2026-03-17 via Nuitee
H
Helen family_with_children gb
10
Overnight stay
Pros:

Stayed on a recent trip to the theatre Central for us also handy for the train station and shopping
Room was clean and bed comfortable staff friendly and helpful

Cons:

Breakfast was average

2026-03-17 via Nuitee
S
Sharon couple gb
10
2026-03-17 via Nuitee
M
Meghan12 family_with_children gb
6
2026-03-17 via Nuitee
P
patrick couple gb
9
2026-03-16 via Nuitee
S
Sophie-Mae couple gb
8
Comfortable stay but loud
Pros:

Super clean and comfy beds. Set up the room for me which was lovely of them.

Cons:

Very close to the stack across the road and if sleeping on the stadium side it’s very loud until midnight. Didn’t bother us too much but I could imagine it would be a lot for others.

2026-03-16 via Nuitee
C
Chris family_with_children gb
8
Pros:

Location of the hotel was perfect for everything we needed.

Cons:

Couldn't control the heating in the room. It was really cold,

2026-03-16 via Nuitee
A
Aaron solo_traveller gb
10
Amazing
Pros:

Everything

Cons:

the shower was not great but did the job

2026-03-15 via Nuitee
J
Jenna couple gb
7
Lovely hotel but the noise spoilt it
Pros:

It’s is an ideal location however having rooms facing the stadium and stack should have better sound proofing, lovely hotel and rooms are spacious

Cons:

The noise from the stack was a lot, you could sing a long to what was being played it’s that loud and went on u til 12:15am

2026-03-15 via Nuitee