Krystal Monterrey

Hotels
8.2 (2357 reviews)
Calle Corregidora 519, Centro , Monterrey , mx

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Tour desk
Facilities for disabled guests
Ironing service
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Cleanliness issues
High costs for amenities

Categories

Cleanliness
7.78
Several complaints about cleanliness in rooms, indicating issues.
Service
8.75
General sentiment of friendliness and attentiveness from staff.
Location
9.29
Repeatedly praised for its excellent location.
Room Quality
8.24
Rooms described as spacious and generally well-maintained.
Amenities
7.27
Mixed feelings due to lacking items in some rooms (like mini fridges).
Value for Money
7.73
Concerns about the high cost of amenities compared to nearby options.
Food and Beverage
7.78
Mention of high buffet prices and complaints about dining options.
Overall Experience
8.75
Generally good experience with noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 05:09

Property Description

Luxurious Accommodation
Krystal Monterrey, located in Monterrey, offers a 4-star hotel experience with modern amenities. The rooms feature air conditioning, flat-screen TVs, and private bathrooms, ensuring a comfortable stay for guests.

Convenient Facilities
Guests can enjoy a buffet breakfast each morning and access the fitness centre during their stay. The hotel also provides private parking, a restaurant, and a bar, catering to all needs under one roof.

Ideal Location
Situated near MARCO Museum Monterrey and Macroplaza, Krystal Monterrey offers easy access to the city centre and popular attractions. Whether for business or leisure, this hotel is the perfect choice in Monterrey.

Book your stay at Krystal Monterrey for a memorable and convenient experience in Monterrey!

Important information:

Please note that the swimming pool is temporarily unavailable.

When booking 9 rooms or more, different policies and additional supplements may apply.

Swimming pool is temporary closed due to Covid19

Check-in and check-out hours:

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs MXN 80 per day.

Location

Guest Reviews

8.2
Based on 2357 reviews
Cleanliness: 7.78
Service: 8.75
Location: 9.29
Room Quality: 8.24
Amenities: 7.27
Value for Money: 7.73
Food and Beverage: 7.78
Overall Experience: 8.75
R
Roberto • family_with_children • mx
10
Pros:

La ubicación y el servicio.

Cons:

En general todo bien.

2026-03-21 • via Nuitee
A
Axel • couple • mx
8
2026-03-20 • via Nuitee
S
Sanchez • family_with_children • us
10
Pros:

I like the access to the downtown....

Cons:

There's nothing I didn't like .

2026-03-20 • via Nuitee
G
Gonzalez • family_with_children • mx
10
Pros:

Atención, habitación y la cama muy cómoda

2026-03-20 • via Nuitee
J
Juan Carlos • couple • mx
9
COMODIDAD
Pros:

Tiene una excelente ubicacion y estan comodas las habitaciones

Cons:

Las toallas ya estan deterioradas, no hay una cobija extra por si tienes frio, no habia plancha en la habitacion

2026-03-19 • via Nuitee
A
Andres • family_with_children • mx
9
Muy comoda
Pros:

La cama muy comoda y la habitacion grande

Cons:

Tenia problemas con una lampara no servia el apgador, las toallas ya estan muy deterioradas y en el baño el porta papel estaba sin funcionar

2026-03-19 • via Nuitee
R
Ralph Lorenz • couple • mx
10
2026-03-17 • via Nuitee
J
JC • solo_traveller • us
4
Not what expected
Pros:

Location

Cons:

Bathroom flooded every shower, had to use towels to mop the floor

2026-03-17 • via Nuitee
D
Dominguez • family_with_children • mx
10
2026-03-17 • via Nuitee
H
Humberto • couple • mx
10
Cons:

Ya nos hemos hospedado varias veces, el único 'negrito en el arroz' es usualmente el estacionamiento...

2026-03-17 • via Nuitee
M
Miguel angel • family_with_children • mx
7
Mejorar la atención de cajas, tener desayuno incluído
Pros:

La seguridad y céntrico del lugar

Cons:

No hay desayuno buffet por el precio que se paga

2026-03-17 • via Nuitee
S
Sergio • family_with_children • mx
10
Buena opción, limpio y familiar.
Pros:

Muy bien ubicado, el personal muy amable.

Cons:

Todo en orden.

2026-03-17 • via Nuitee
O
Olga • couple • us
6
2026-03-17 • via Nuitee
P
Pedro • family_with_children • us
8
If you like downtown!
Pros:

Location!!!!! You have Morelos, Macro Plaza, Barrio Antiguo!

Cons:

Bathroom had some leaks but other than that everything was fine, also the pillows were not that comfy.

2026-03-17 • via Nuitee
S
Soffia • family_with_children • mx
9
Pros:

Location was perfect
Amenities were good
Staff was approachable

Cons:

The room needs maintenance and deep cleaning, the windows were covered in something that was already dried and beds creak too much

2026-03-17 • via Nuitee
M
MOYA • couple • us
10
Regarding the ice matter it’s AMAZING
Pros:

Very centrally located, and close to the Macroplaza and Morelos.

Cons:

I just think they need some ice containers; they give it to you in a plastic bag and there's nowhere to put it inside the room. I am a disabled person with gastritis and I need a lot of Iced water

2026-03-15 • via Nuitee
B
Blanca Idalia • family_with_children • mx
10
2026-03-15 • via Nuitee
H
Hernandez • family_with_children • mx
10
2026-03-14 • via Nuitee
A
Ashley • couple • us
10
2026-03-13 • via Nuitee
M
Martinez • family_with_children • mx
10
Pros:

Excelente

Cons:

Todo perfecto

2026-03-12 • via Nuitee